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Kailan Hotel

Toucheng , No. 357, Section 2, Huanzhen East Road, (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsKailan Hotel offers a serene and tranquil retreat, boasting a prime location with convenient access to several notable attractions including the museum, Wushi Harbor and Baguading Waterfront Park. It's well-positioned near Toucheng Old Street, a variety of shops, dining options and has good transportation links via Toucheng Train Station. The beautiful sea views from higher floors and ample parking facilities further enhance its appeal.

Reviews of the hotel's breakfast are largely positive, commending the plentiful and diverse options. The inclusion of late-night snacks such as self-service cooked noodles and red bean soup is particularly appreciated, adding value to the dining experience despite some concerns over limited variety and the requirement to self-clean plates.

Kailan Hotel’s rooms are well-received for their spaciousness, cleanliness and comfort with particular praise for ocean views and the spacious balconies. However, some minor issues with dim lighting, outdated furniture and soundproofing were noted. Overall, the diligent and hardworking cleaning staff contribute significantly to the high standards of cleanliness and maintenance throughout the property.

The staff at Kailan Hotel are frequently recognized for their friendliness, professionalism and responsiveness. However, there are occasional mentions of inconsistent service quality, particularly during late shifts. Nonetheless, the overall sentiment towards the staff is positive, emphasizing their role in enhancing the guest experience.

Free Wi-Fi at the hotel garners mixed reviews with many guests finding it reliable and suitable for work, although some mention issues with stability. The convenience of parking is a recurring positive theme with numerous parking options available including spacious outdoor areas and reserved spaces for each room.

Families find Kailan Hotel particularly appealing due to its family-friendly atmosphere, spacious accommodations and provision of amenities such as games and complimentary midnight snacks. The hotel offers free room upgrades, making it an excellent choice for family reunions and vacations.

The beds in the hotel present a mixed experience with varying perceptions of firmness. While some guests found them comfortable, others reported issues with bed sizes and mattress consistency. The quality of pillows also drew mixed feedback.

Known for its impressive value for money, Kailan Hotel delivers a four-star experience at an economical price, making it a strong option for budget-conscious travelers. The hotel is suitable for business travelers seeking cost-effective accommodations, though it may not cater extensively to solo travelers or small groups requiring comprehensive business amenities.

Overall, Kailan Hotel combines excellent location, stunning views, a welcoming atmosphere and high-value offerings, making it a commendable choice for a variety of visitors.
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Categories

Family Friendly Hotel

Business Hotel

4-Star Hotel

Room Types

Economy Double Room - Interior Window Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room is air-conditioned and has a flat-screen TV, soundproof walls, a tea and coffee maker and a wardrobe. The unit has 1 bed.

Standard Double Room The spacious double room features air conditioning, soundproof walls, a balcony with a quiet street view as well as a private bathroom boasting a bath. The unit has 1 bed.

Double Room with Sea View The spacious double room features air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.

Standard Triple Room The spacious triple room offers air conditioning, soundproof walls, a balcony with a quiet street view as well as a private bathroom featuring a bath. The unit offers 2 beds.

Triple Room with Sea View The spacious triple room provides air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.

Standard Quadruple Room The spacious quadruple room provides air conditioning, soundproof walls, a balcony with a quiet street view as well as a private bathroom featuring a bath. The unit offers 2 beds.

Quadruple Room with Sea View The spacious quadruple room features air conditioning, soundproof walls, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.

Deluxe Quadruple Room The spacious quadruple room features air conditioning, soundproof walls, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.

Standard Twin Room The twin room features air conditioning, a tea and coffee maker, a balcony with a quiet street view as well as a private bathroom boasting a bath. The unit has 2 beds.

Budget Single Room - Interior Window Only Featuring free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. This single room is air-conditioned and has a flat-screen TV, a tea and coffee maker and a wardrobe. The unit has 1 bed.

Budget Twin Room - Interior Window Only Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room features air conditioning, a tea and coffee maker, a wardrobe and a flat-screen TV. The unit has 2 beds.

Standard Family Room The spacious family room offers air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 4 beds.

About Kailan Hotel

License: 宜蘭縣旅館271號

Guest Reviews

Location

Kailan Hotel is situated in a serene and tranquil setting, making it an ideal retreat for those seeking a peaceful getaway. The location offers convenient access to several notable attractions such as the museum, Wushi Harbor and Baguading Waterfront Park, which are all in close proximity. Guests appreciate the beautiful sea views from the hotel, especially from the higher floors where sights of Turtle Island and Wushi Harbor can be enjoyed directly from the rooms.

The hotel is well-positioned near Toucheng Old Street, providing easy access to a variety of shops and dining options, including a Carrefour and convenience stores within a 10-minute walk. Furthermore, popular spots like Yilan Starbucks and nearby beaches are just a short stroll away. The area is also served by good transportation links with Toucheng Train Station within walking distance, making it convenient for travelers.

Despite its slightly remote location, the hotel does not lack daily necessities and offers a quiet environment away from the hustle and bustle, suitable for vacations. Parking is convenient and ample with spaces provided across the street for guests.

Overall, the combination of excellent location, stunning views and convenient amenities make Kailan Hotel a great choice for visitors looking to enjoy both the tranquility of a peaceful retreat and easy access to local attractions and conveniences.

Breakfast

Guests have varied opinions about the breakfast at Kailan Hotel. On the positive side, many guests appreciate the plentiful, rich and delicious offerings, which include both Chinese and Western options. The breakfast buffet is well-received for its abundant spread, which is said to be satisfying and high in value for money. The inclusion of late-night snacks is a pleasant surprise for many visitors.

However, some guests find the breakfast options limited and very simple with a recurring note that the breakfast is average or ordinary. The hotel's requirement for guests to self-clean their plates is mentioned and there are calls for more variety, especially in Western dishes. Despite these areas for improvement, the overall feedback leans towards a positive experience with a recommendation for the hotel’s breakfast. The environment is described as comfortable and bright, enhancing the dining experience.

Dinner

Guests of Kailan Hotel have generally praised the hotel's thoughtful provision of late-night snacks. The concept of a late-night cafeteria allows guests to satisfy their hunger in the evening, particularly those arriving late. The offering includes a variety of simple and convenient options, such as self-service cooked noodles, instant noodles and red bean soup. Many guests appreciated the late-night noodle stall, finding it both fun and delicious.

The snacks are considered a highlight, featuring popular items like mung bean soup and hand-cooked minced meat and vegetable noodles, which add to their taste and value. Despite being described as simple, the meals are noted to be delicious and satisfying. This self-serve midnight snack service typically runs from 8 pm to 10 pm and is deemed very considerate by patrons.

However, some areas might need improvement. A few reviews mentioned the meals did not change much and noted a strong odor of cooking oil in the dining area. Additionally, there were complaints about the waiting times for ordered food, even when the meal times were confirmed the night before.

Overall, Kailan Hotel's late-night snacks significantly enhance the guest experience, making it a thoughtful and appreciated amenity for travelers looking for a light meal during late hours.

Rooms

Kailan Hotel offers a range of rooms that are generally praised for their spaciousness, cleanliness and comfort. Many guests highlighted that the rooms are large with separate areas for wet and dry bathrooms, making for a comfortable stay. Those who stay in the rooms with ocean views are treated to stunning sights of the sea and Guishan Island, which significantly enhances their experience. The spacious balconies in some rooms add an extra touch to the picturesque setting.

Cleanliness is a strong point with many reviews mentioning rooms that are very clean and tidy. The inclusion of amenities like bottled water and sometimes even a hot spring bath, adds to the convenience and comfort of the stay. Additionally, guests appreciate the spacious layout of the rooms, especially those upgraded to larger ones or those with small living rooms.

However, there are recurring comments about the dim lighting in some rooms, which may detract from the overall atmosphere. A few guests noted outdated furniture and instances of musty odors or insufficient air conditioning. Soundproofing seems to be an issue as well with some guests mentioning they could hear noise from outside the room.

Overall, while Kailan Hotel consistently offers spacious, clean and comfortable rooms, there are occasional issues with lighting, air conditioning and sound insulation that could be improved.

Beds

Kailan Hotel presents a mixed experience when it comes to its beds. Many guests found the beds to be comfortable, describing them as cozy and noting a good comfort level. However, opinions on firmness varied widely. Some found the mattresses a bit too soft, while others felt they were on the harder side. This discrepancy suggests a lack of consistency in mattress firmness across different rooms.

There were specific complaints about the bed sizes with some guests mentioning that the lengths were insufficient. Additionally, there were reports of beds that seemed to shake and a few that were too small for comfort. While some beds garnered praise for their size and coziness, others were criticized for being uncomfortable to sleep on due to their firmness or softness.

The pillows did not escape scrutiny either with guests mentioning that there were too few and that they either lacked support or were too hard or too soft. The air conditioning in some rooms also posed a problem, as it blew directly at the double bed, affecting sleep quality. Overall, while some guests found the beds comfortable and pleasant, others noted significant issues that affected their stay.

Cleanliness

Kailan Hotel receives numerous commendations for its cleanliness from guests. Many emphasize that the rooms are consistently clean, tidy and comfortable, creating a pleasant environment for stays. The spacious rooms, well-maintained bathroom facilities and overall hygienic conditions are appreciated by visitors. The cleaning staff are noted for their diligence and hard work in maintaining a neat and clean atmosphere throughout the hotel. Furthermore, the facilities are described as very clean and well-maintained, contributing to a positive guest experience.

However, there are a few areas where cleanliness could be improved. Some guests mention visible dirt and dust in certain corners of the rooms, leftover items from previous guests and occasional complaints about moldy odors and outdated furniture. The cleanliness of bathrooms and towels also came under scrutiny by some. These occasional lapses in thoroughness point to a need for more meticulous cleaning in specific areas to meet the high standards expected by all guests.

Despite these few shortcomings, the overall feedback highlights the hotel’s successful efforts in providing a clean and comfortable environment, enhancing the stay experience for most visitors.

Staff

At Kailan Hotel, the general atmosphere is one of friendliness and professionalism with numerous guests highlighting the staff as a significant asset. Many reviews specifically mention the staff's courteous and polite demeanor, especially noting the attentiveness and prompt service provided by the housekeeping team. The front desk staff, on several occasions, are described as responsive and eager to address concerns, often going above and beyond to ensure a pleasant stay.

However, the sentiment is not uniformly positive across all reviewers. Some point out that the quality of service can be inconsistent, particularly mentioning the counter staff during late shifts or certain occasions as less friendly and somewhat cold. There are also mentions of specific instances where the service fell short, such as a lack of warmth from some female staff and stiff interactions from counter employees. This suggests a need for more consistent training to ensure all staff meet the high standards expected by guests.

Guests also appreciate the prompt service in addressing issues, such as quickly providing an extra bed when needed. Positive experiences extend to the local knowledge the staff share, enhancing the overall stay for visitors. Nevertheless, some feel that additional training could help in making the hospitality experience more uniformly excellent.

In conclusion, while there are areas for improvement, particularly in maintaining a consistently warm front desk presence, the staff at Kailan Hotel are generally seen as a caring, polite and responsive team that strengthens the hotel’s appeal.

Wi-Fi

The wifi at Kailan Hotel has received mixed reviews. Many guests found the Wi-Fi to be reliable, great for work and high-speed, making it accessible and useful for professional tasks. Some praised it for being fast and reliable with overall decent performance. However, a few reviews noted that the wifi could be improved, mentioning instability and poor reception in some rooms. Despite these drawbacks, the general consensus is that the Wi-Fi service meets most needs effectively.

Parking

Kailan Hotel guests often highlight the convenience of the hotel's parking facilities. The hotel offers a variety of parking options, including both indoor and outdoor lots. Many guests appreciate that the parking lot is situated right across from the front door, making it particularly easy to access. The outdoor parking area is noted to be large and free, providing ample space for vehicles. Additionally, each room comes with reserved parking spaces, ensuring that guests always have a spot available.

Despite the overall positive feedback regarding the parking, some guests note that the indoor mechanical parking spaces can be a bit small. However, the availability of a spacious outdoor lot and ample parking facilities generally offsets this minor inconvenience. In summary, the parking at Kailan Hotel is largely seen as convenient, spacious and well-located, making it a strong asset for the hotel.

Family

Kailan Hotel has garnered acclaim for its family-friendly atmosphere, making it a prime choice for those traveling with children. Guests frequently highlight the spacious and comfortable accommodations, particularly enjoying the sea view family rooms that offer stunning vistas of Guishan Island. Families find the hotel ideal for reunions and vacations, appreciating the convenience and comfort it affords all members.

Parents have noted the hotel's appeal for children, thanks to various games and facilities available, including board games that can be borrowed from the front desk. Moreover, the presence of complimentary midnight snacks adds a delightful touch to the overall experience. Families commonly express that they have thoroughly enjoyed their stays, often recommending the hotel to friends and suggesting it is perfect for family getaways.

Kailan Hotel also stands out for offering free upgrades to more spacious rooms, which enhances the experience for families looking to stay together without feeling cramped. The deluxe family rooms feature hot spring bathtubs, although some guests mention these bathtubs are somewhat small. Overall, the hotel’s ability to cater to the needs of both children and adults makes it a commendable choice for a family vacation.

4 Star

Kailan Hotel is highly recommended for its impressive value for money, consistently receiving praise for delivering a four-star experience at an economical price. Guests have compared the hotel's overall service, environment and bedding quality to that of four-star establishments, reinforcing its reputation for above-average accommodations. Many visitors highlight that the affordability of the hotel makes it an excellent choice for families seeking four-star quality without breaking the bank. Despite some negative remarks about the true quality of the hotel's star rating, the general consensus is that Kailan Hotel provides a commendable stay for its price point, meeting the expectations for value and comfort.

Business

The Kailan Hotel appears to be a reasonable choice for business travelers seeking cost-effective accommodation without the need for extensive amenities. While the hotel may not be ideal for solo travelers or small groups due to its limited facilities, it remains suitable for short business stays. It's particularly noted for being ideal for those on a quick business trip or requiring a venue for business meetings, as it provides a business center and amenities like fax and photocopying services. Additionally, the availability of free bicycle rentals adds a layer of convenience. However, those in search of more modern facilities might want to consider other options. Despite its limitations, the Kailan Hotel is recognized as a practical and valuable option for business travel.

No, Kailan Hotel doesn't have any pool.

No, a spa isn't available at Kailan Hotel.

No, Kailan Hotel doesn't allow dogs.

No, parking facilities aren't available at Kailan Hotel.

No, Kailan Hotel doesn't have a gym.

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