Allure Hotel & Apartments
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Summary of reviewsAllure Hotel & Apartments in Townsville is well-regarded for its prime location, making it ideal for both leisure and business travelers. Positioned near The Strand, Palmer Street’s restaurant strip and Queensland Country Bank Stadium, guests find it easy to enjoy footy games, dining and entertainment options. Despite being near a main road, the property maintains a serene atmosphere and offers splendid views of the harbor and city with ample parking adding to its convenience.
Guests appreciate the spacious and modern rooms, which are noted for their cleanliness. Equipped with laundry and kitchen amenities, the accommodations cater well to families, particularly the larger two and three-bedroom apartments. The comfortable beds and spectacular views from higher floors enhance the overall experience, though there are occasional mentions of minor maintenance issues and infrequent noise disturbances.
The on-site cafe at the hotel is praised for its excellent breakfast and great coffee, even though breakfast is not included with the stay. Room kitchens allow for self-catering, although some guests reported minor issues with the kitchen equipment. Overall, the cafe remains a pleasant morning option for many.
The hotel staff are generally seen as friendly and helpful with many guests commending their pleasant demeanor and efficient service. However, there are isolated instances where service inconsistencies were noted, particularly during check-in and phone interactions.
Guests benefit from free Wi-Fi, although some have reported connectivity issues, particularly on higher floors. The internet speed and reliability could use improvement to meet the needs of all guests better.
The hotel's gym, while limited, serves basic workout needs, although access times could be more accommodating. The outdoor pool receives mixed reviews; despite its clean amenities and decent size, it suffers from a lack of shade, early closures and occasional maintenance disruptions. Addressing these issues could enhance the pool experience.
Parking is another mixed aspect with free and secure parking options valued by guests. However, the limited and sometimes narrow parking spaces pose challenges, especially for larger vehicles.
For guests with disabilities, the hotel offers several accessible features and convenient parking. However, some areas need improvement, such as the addition of a microwave in the rooms and better entrance accessibility.
In summary, Allure Hotel & Apartments provides a largely positive experience with its fantastic location, spacious and clean rooms, friendly staff and satisfactory amenities, making it a reliable choice for various travelers. Nonetheless, there is room for enhancement in areas like Wi-Fi quality, pool facilities and parking arrangements to further elevate guest satisfaction.
Categories
Guests appreciate the spacious and modern rooms, which are noted for their cleanliness. Equipped with laundry and kitchen amenities, the accommodations cater well to families, particularly the larger two and three-bedroom apartments. The comfortable beds and spectacular views from higher floors enhance the overall experience, though there are occasional mentions of minor maintenance issues and infrequent noise disturbances.
The on-site cafe at the hotel is praised for its excellent breakfast and great coffee, even though breakfast is not included with the stay. Room kitchens allow for self-catering, although some guests reported minor issues with the kitchen equipment. Overall, the cafe remains a pleasant morning option for many.
The hotel staff are generally seen as friendly and helpful with many guests commending their pleasant demeanor and efficient service. However, there are isolated instances where service inconsistencies were noted, particularly during check-in and phone interactions.
Guests benefit from free Wi-Fi, although some have reported connectivity issues, particularly on higher floors. The internet speed and reliability could use improvement to meet the needs of all guests better.
The hotel's gym, while limited, serves basic workout needs, although access times could be more accommodating. The outdoor pool receives mixed reviews; despite its clean amenities and decent size, it suffers from a lack of shade, early closures and occasional maintenance disruptions. Addressing these issues could enhance the pool experience.
Parking is another mixed aspect with free and secure parking options valued by guests. However, the limited and sometimes narrow parking spaces pose challenges, especially for larger vehicles.
For guests with disabilities, the hotel offers several accessible features and convenient parking. However, some areas need improvement, such as the addition of a microwave in the rooms and better entrance accessibility.
In summary, Allure Hotel & Apartments provides a largely positive experience with its fantastic location, spacious and clean rooms, friendly staff and satisfactory amenities, making it a reliable choice for various travelers. Nonetheless, there is room for enhancement in areas like Wi-Fi quality, pool facilities and parking arrangements to further elevate guest satisfaction.
Aparthotel with Swimming Pool
This aparthotel features a pool and modern accommodations. It is well-situated in South Townsville, offering convenience and comfort.
Outdoor Pool
Aparthotel with Parking
Allure Hotel & Apartments has parking facilities available. Its location on McIlwraith Street provides convenient access to South Townsville and the city center.
Accessible Aparthotel
Allure Hotel & Apartments provides full access to all facilities and rooms for guests with accessibility challenges. It features wheelchair-accessible parking, a wheelchair-accessible path of travel, and a wheelchair-accessible public washroom. The property also has a lift and braille/raised signage.
Aparthotel with Gym
5-Star Aparthotel
Aparthotel with Outdoor Pool
Guest Reviews
Nestled in a prime spot within Townsville, Allure Hotel & Apartments boasts an outstanding location that caters to both leisure and business travelers. Guests have lauded its proximity to key attractions such as The Strand, Palmer Street’s fantastic restaurant strip and the Queensland Country Bank Stadium, making it effortless to walk to footy games and enjoy a variety of dining and entertainment options.
The hotel's position offers the tranquility of a quieter end of town while retaining easy access to the vibrant city center. Additionally, its closeness to the Magnetic Island ferry terminal and the marina provides splendid water views and a gateway to further exploration. Despite being near a main road, visitors appreciate the peace and quiet and the convenience of ample parking.
Travelers find the rooms spacious and clean with outstanding views of the harbor and city. The central location is particularly appreciated for its convenience to restaurants, shops and cultural spots, allowing guests to walk to practically everything they need. Whether visiting for work or leisure, the location of Allure Hotel & Apartments receives high praise for its ease of access, scenic surroundings and the calm it brings while being near the heart of the action.
Allure Hotel & Apartments offers a pleasant start to the day with a nice breakfast experience. The highlight for many guests is the great coffee available at the Cafe downstairs, which not only serves top-notch coffee but also pairs it with a friendly and efficient staff. This on-site cafe is a convenient bonus for those looking to enjoy their morning meal without venturing far.
While the cafe offers a good breakfast option, it's important to note that breakfast is not included with the stay, which might be worth keeping in mind when planning. For those interested in preparing their own breakfast, some guests encountered issues with the kitchen equipment in the apartments, as the cooker occasionally tripped and turned off.
Despite the absence of nearby breakfast spots and minor inconveniences with the apartment kitchen, the provided views and spacious accommodations make up for these small drawbacks. The on-site cafe remains a beloved feature for its great coffee and delicious breakfast offerings.
Allure Hotel & Apartments offers a predominantly positive experience with guests frequently praising the cleanliness and spaciousness of the rooms. The modern and comfortable décor adds to the appeal and the facilities like laundry, kitchen amenities and free parking are well-received. Many guests found the beds to be comfortable and the views, particularly from higher floors, were highlighted as spectacular. The location is also deemed excellent, being close to entertainment and restaurants.
Guests noted that the rooms are generally clean and well-maintained, although some reviews mentioned minor maintenance issues, such as hot water problems and outdated facilities. The apartments, especially the two and three-bedroom ones, are particularly noted for their spaciousness and suitability for families. Some less favorable points included noise from other guests, occasional elevator malfunctions and some uncomfortable furniture.
Overall, Allure Hotel & Apartments provide a clean, comfortable and spacious stay with modern amenities and beautiful views, making it a reliable choice for various types of travelers.
The reviews on the beds at Allure Hotel & Apartments show a mixed spectrum with a significant emphasis on comfort. Many guests found the beds to be comfortable, very comfortable or super comfortable, often noting the combination of comfy pillows and soft linens. There were several mentions of "comfortable big bed," "large comfy bed," "great big bed," and "clean comfy and good," suggesting that the hotel excels in providing a satisfactory sleep experience for many visitors.
However, not all feedback was positive. Some guests encountered issues with beds being too soft, too hard or notably uncomfortable with descriptions such as "slab of concrete" and "could feel springs," pointing to inconsistent mattress quality across the rooms. Complaints about the bed being hard or uncomfortable were frequent and a few mentioned that their mattresses felt old and worn out, which detracts from the overall experience.
In summary, while a considerable number of guests enjoyed a comfortable and restful sleep on well-maintained beds, variability in mattress quality means that not every guest shared this positive experience. Improvements in bed consistency could potentially enhance guest satisfaction even further.
Allure Hotel & Apartments has garnered significant praise for its cleanliness from its guests. Many reviews highlighted that the property is consistently clean, spacious and modern. Phrases such as "superb cleanliness," "spotless," and "immaculate" were frequently mentioned, reflecting a high standard of hygiene. Guests appreciated the clean and fresh environment across various areas, including rooms, bathrooms and common spaces. The apartments were described as very clean, neat and tidy, providing comfortable accommodation with well-equipped kitchens.
However, there were a few concerns noted. Some guests reported issues like dirty carpets, maintenance needs in specific rooms and occasional lapses in housekeeping diligence. For example, instances of uncleaned bathrooms, dusty shelves and some dated fittings were mentioned. Despite these isolated incidents, the overall sentiment was positive with many guests emphasizing the cleanliness and comfort of the accommodations. The hotel also benefits from a good location, adding to the convenience and satisfaction of staying at the Allure Hotel & Apartments.
The staff at Allure Hotel & Apartments generally receive praise for their helpfulness and friendliness. Guests frequently mention that the team, including receptionists and cleaners, were accommodating, pleasant and attentive to their needs. The staff at the front desk often made efforts to provide great service and maintain a positive and welcoming atmosphere. Many guests noted the ease of communication and the efficient handling of requests with several receptions going above and beyond to assist.
However, reviews also point to inconsistencies in the quality of service. While some receptionists were described as friendly and exceptionally helpful, others were noted as being unprofessional, unfriendly and sometimes unhelpful or rude. Issues such as lack of communication, indifferent attitudes and unavailability of staff at certain times were also highlighted. There are mentions of specific problems like staff members coming across as abrupt and instances of poor customer service, notably during check-in procedures and interactions over the phone.
In summary, although the majority of the staff at Allure Hotel & Apartments are commended for their friendliness and helpfulness, there are notable areas for improvement in consistency and professionalism to enhance the overall guest experience.
The reviews for Wi-Fi at Allure Hotel & Apartments present a mixed picture. While some guests appreciated the availability of free Wi-Fi and could enjoy streaming services like Netflix, many reported significant issues. Common complaints included difficulty connecting, slow speeds and frequent disconnections. Some guests found the Wi-Fi to be non-existent or unusable in certain rooms, especially on higher floors. Others described the internet as slow and unsuitable for streaming. Though a few praised the excellent Wi-Fi and fast internet, the general sentiment indicates that the hotel's Wi-Fi service needs improvement to meet guest expectations consistently.
Allure Hotel & Apartments offers a gym that, while small and limited in workout equipment, serves its purpose for a basic workout. Some guests have enjoyed the available facilities, including the gym. However, there are several concerns regarding gym access and hours of operation. Despite information stating it opens at 7am, actual access is often delayed until 9am and the gym is only available from 9am to 5pm. There have also been reports of issues with the security system and the door being heavy to close. While functional, these access and equipment limitations might be important for guests to consider when planning their stay.
The pool at Allure Hotel & Apartments has received mixed feedback from guests. On a positive note, some appreciated the clean amenities and found the size of the pool to be decent. The pool was described as a nice feature with a good outlook and some guests found it enjoyable, particularly in the mornings. Several visitors noted it provided good value for money.
However, there were several areas for improvement. Many guests highlighted the lack of shade, often leading the pool area to feel uncomfortably hot and uninviting. The timing of pool access was another common concern with frequent early closures at 5 or 7 PM, which was particularly disappointing for guests arriving later in the day or with children eager to swim.
Issues with cleanliness and maintenance were also mentioned, including instances of the pool being dirty or having too much chlorine. Maintenance work frequently disrupted pool access and some guests found the pool closed or out of commission without prior notice, leading to frustration.
Overall, while the pool has potential and offers an enjoyable experience for some, enhancements in shade provision, access hours and maintenance communication could significantly improve guest satisfaction.
Guests staying at Allure Hotel & Apartments have mixed experiences regarding parking at the property. Many appreciated the availability of free parking and found it generally easy and accessible with plenty of opportunities to park on the street if the off-street parking spaces were taken. The secure, undercover parking option was highlighted positively, offering a peace of mind to those who utilized it.
However, the hotel seems to struggle with offering sufficient off-street and secure parking. Several reviews pointed out that parking spots were limited, often tight and sometimes confusing to navigate. Larger vehicles, in particular, faced challenges in the allocated spaces, which were described as very narrow and squishy. There were also mentions that parking would fill up quickly, leading some guests to park on the street or in nearby areas, which was not always secure or convenient.
Some reviews noted issues with unclear guidelines about prebooking the underground parking and the lack of control over the parking area was a concern for a few guests. Other comments referenced the parking being uncovered and therefore not ideal in all weather conditions with recommendations for improving secure, underground options. Despite these challenges, guests who secured parking on-site often found it to be close by and convenient.
Allure Hotel & Apartments offers a range of features catering to guests with disabilities. The property is noted for its ease of access with several guests highlighting its easily accessible nature and convenient parking facilities. Those who stayed on the lower levels found the accommodations particularly beneficial and wheelchair users found their apartments to be wheelchair-friendly once inside. However, the hotel does have some areas for improvement, such as the absence of a microwave in the rooms, the need for a 2-way door at the side entrance from the car park and the lack of a building ramp, which could make access challenging for some wheelchair users. Despite these drawbacks, many guests appreciate the accessibility features currently in place.
The Allure Hotel & Apartments features an outdoor pool, which is a notable amenity for guests looking to relax and unwind. However, some aspects of the pool experience have garnered mixed feedback. While the pool area offers a pleasant outdoor setting, its westerly orientation means it lacks shade, making it subject to direct sunlight for most of the day. This could be a drawback for those seeking a cooler, more shaded swimming experience.
Several guests noted the operating hours, mentioning that the pool closes relatively early at 7 pm, which might limit evening swims. Maintenance appears to be an issue as the pool is sometimes cleaned during the day, making it temporarily unavailable. Additionally, access to the pool can be inconsistent, as it has been reported to remain locked at times.
The pool itself is on the smaller side and with about 15 people up at the pool area, it can feel crowded. Moreover, the pool area lacks adequate seating and pool chairs, which could affect overall comfort and convenience for those who wish to lounge by the water.
In summary, while the outdoor pool at the Allure Hotel & Apartments provides a useful amenity for guests, there are some limitations concerning its size, availability of seating, operating hours and shading.
Allure Hotel & Apartments offers a luxurious stay characterized by stunning views and well-appointed rooms. Guests repeatedly highlight the beautiful vistas, including views over a marina and a lovely harbor, which can be enjoyed from good-sized balconies. The furnishings in the apartments are consistently praised for being very clean and comfortable, contributing to an overall sense of luxury. Additionally, the hotel's modern conveniences and excellent room equipment are noted as strong points. Guests appreciate the exceptional cleanliness and perceive the stay as good value for money, often expressing a desire to return.
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Location
The hotel's position offers the tranquility of a quieter end of town while retaining easy access to the vibrant city center. Additionally, its closeness to the Magnetic Island ferry terminal and the marina provides splendid water views and a gateway to further exploration. Despite being near a main road, visitors appreciate the peace and quiet and the convenience of ample parking.
Travelers find the rooms spacious and clean with outstanding views of the harbor and city. The central location is particularly appreciated for its convenience to restaurants, shops and cultural spots, allowing guests to walk to practically everything they need. Whether visiting for work or leisure, the location of Allure Hotel & Apartments receives high praise for its ease of access, scenic surroundings and the calm it brings while being near the heart of the action.
Breakfast
While the cafe offers a good breakfast option, it's important to note that breakfast is not included with the stay, which might be worth keeping in mind when planning. For those interested in preparing their own breakfast, some guests encountered issues with the kitchen equipment in the apartments, as the cooker occasionally tripped and turned off.
Despite the absence of nearby breakfast spots and minor inconveniences with the apartment kitchen, the provided views and spacious accommodations make up for these small drawbacks. The on-site cafe remains a beloved feature for its great coffee and delicious breakfast offerings.
Rooms
Guests noted that the rooms are generally clean and well-maintained, although some reviews mentioned minor maintenance issues, such as hot water problems and outdated facilities. The apartments, especially the two and three-bedroom ones, are particularly noted for their spaciousness and suitability for families. Some less favorable points included noise from other guests, occasional elevator malfunctions and some uncomfortable furniture.
Overall, Allure Hotel & Apartments provide a clean, comfortable and spacious stay with modern amenities and beautiful views, making it a reliable choice for various types of travelers.
Beds
However, not all feedback was positive. Some guests encountered issues with beds being too soft, too hard or notably uncomfortable with descriptions such as "slab of concrete" and "could feel springs," pointing to inconsistent mattress quality across the rooms. Complaints about the bed being hard or uncomfortable were frequent and a few mentioned that their mattresses felt old and worn out, which detracts from the overall experience.
In summary, while a considerable number of guests enjoyed a comfortable and restful sleep on well-maintained beds, variability in mattress quality means that not every guest shared this positive experience. Improvements in bed consistency could potentially enhance guest satisfaction even further.
Cleanliness
However, there were a few concerns noted. Some guests reported issues like dirty carpets, maintenance needs in specific rooms and occasional lapses in housekeeping diligence. For example, instances of uncleaned bathrooms, dusty shelves and some dated fittings were mentioned. Despite these isolated incidents, the overall sentiment was positive with many guests emphasizing the cleanliness and comfort of the accommodations. The hotel also benefits from a good location, adding to the convenience and satisfaction of staying at the Allure Hotel & Apartments.
Staff
However, reviews also point to inconsistencies in the quality of service. While some receptionists were described as friendly and exceptionally helpful, others were noted as being unprofessional, unfriendly and sometimes unhelpful or rude. Issues such as lack of communication, indifferent attitudes and unavailability of staff at certain times were also highlighted. There are mentions of specific problems like staff members coming across as abrupt and instances of poor customer service, notably during check-in procedures and interactions over the phone.
In summary, although the majority of the staff at Allure Hotel & Apartments are commended for their friendliness and helpfulness, there are notable areas for improvement in consistency and professionalism to enhance the overall guest experience.
Wi-Fi
Gym
Pool
However, there were several areas for improvement. Many guests highlighted the lack of shade, often leading the pool area to feel uncomfortably hot and uninviting. The timing of pool access was another common concern with frequent early closures at 5 or 7 PM, which was particularly disappointing for guests arriving later in the day or with children eager to swim.
Issues with cleanliness and maintenance were also mentioned, including instances of the pool being dirty or having too much chlorine. Maintenance work frequently disrupted pool access and some guests found the pool closed or out of commission without prior notice, leading to frustration.
Overall, while the pool has potential and offers an enjoyable experience for some, enhancements in shade provision, access hours and maintenance communication could significantly improve guest satisfaction.
Parking
However, the hotel seems to struggle with offering sufficient off-street and secure parking. Several reviews pointed out that parking spots were limited, often tight and sometimes confusing to navigate. Larger vehicles, in particular, faced challenges in the allocated spaces, which were described as very narrow and squishy. There were also mentions that parking would fill up quickly, leading some guests to park on the street or in nearby areas, which was not always secure or convenient.
Some reviews noted issues with unclear guidelines about prebooking the underground parking and the lack of control over the parking area was a concern for a few guests. Other comments referenced the parking being uncovered and therefore not ideal in all weather conditions with recommendations for improving secure, underground options. Despite these challenges, guests who secured parking on-site often found it to be close by and convenient.
Accessible
Outdoor Pool
Several guests noted the operating hours, mentioning that the pool closes relatively early at 7 pm, which might limit evening swims. Maintenance appears to be an issue as the pool is sometimes cleaned during the day, making it temporarily unavailable. Additionally, access to the pool can be inconsistent, as it has been reported to remain locked at times.
The pool itself is on the smaller side and with about 15 people up at the pool area, it can feel crowded. Moreover, the pool area lacks adequate seating and pool chairs, which could affect overall comfort and convenience for those who wish to lounge by the water.
In summary, while the outdoor pool at the Allure Hotel & Apartments provides a useful amenity for guests, there are some limitations concerning its size, availability of seating, operating hours and shading.
Luxury
Yes, Allure Hotel & Apartments has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Allure Hotel & Apartments.
No, Allure Hotel & Apartments doesn't allow dogs.
Yes, parking facilities are available at Allure Hotel & Apartments.
Yes, Allure Hotel & Apartments has a gym.
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