Oaks Townsville Hotel
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Summary of reviewsOaks Townsville Hotel enjoys a highly convenient location near the city heart with easy access to various attractions such as the Magnetic Island ferry and Country Bank Stadium. Guests appreciate the proximity to Palmer Street’s excellent eateries and vibrant nightlife, as well as the peaceful surroundings and stunning views of the river, city and Magnetic Island.
The spacious and comfortable rooms are a significant highlight, featuring modern amenities and beautiful views. Guests particularly commend the cleanliness, the well-equipped kitchenettes and the convenience of having washing machines and dryers. Although the interior decor is generally praised, some furnishings and carpets may require refurbishment. Despite occasional maintenance issues, the staff's helpfulness and the overall cleanliness create a pleasant stay.
Guests frequently praise the friendly and accommodating staff, especially the reception team, for ensuring smooth check-ins and addressing needs promptly. The hotel offers comfortable beds, leading to restful sleep experiences and provides ample parking with easy access, albeit in sometimes tight spots.
While the absence of an in-house breakfast service is noted, the property's proximity to dining venues mitigates this inconvenience. The gym and pool facilities receive mixed reviews: the gym is appreciated but needs updated equipment and while the pool area is clean, its small size and occasional maintenance issues are noted.
Wi-Fi services also receive mixed feedback regarding stability and connectivity. Despite these minor drawbacks, the overall sentiment towards the Oaks Townsville Hotel is positive, making it a well-regarded four-star accommodation with a blend of luxury, comfort and accessibility, excellent for travelers seeking a high-quality stay in Townsville.
Categories
The spacious and comfortable rooms are a significant highlight, featuring modern amenities and beautiful views. Guests particularly commend the cleanliness, the well-equipped kitchenettes and the convenience of having washing machines and dryers. Although the interior decor is generally praised, some furnishings and carpets may require refurbishment. Despite occasional maintenance issues, the staff's helpfulness and the overall cleanliness create a pleasant stay.
Guests frequently praise the friendly and accommodating staff, especially the reception team, for ensuring smooth check-ins and addressing needs promptly. The hotel offers comfortable beds, leading to restful sleep experiences and provides ample parking with easy access, albeit in sometimes tight spots.
While the absence of an in-house breakfast service is noted, the property's proximity to dining venues mitigates this inconvenience. The gym and pool facilities receive mixed reviews: the gym is appreciated but needs updated equipment and while the pool area is clean, its small size and occasional maintenance issues are noted.
Wi-Fi services also receive mixed feedback regarding stability and connectivity. Despite these minor drawbacks, the overall sentiment towards the Oaks Townsville Hotel is positive, making it a well-regarded four-star accommodation with a blend of luxury, comfort and accessibility, excellent for travelers seeking a high-quality stay in Townsville.
Aparthotel with Parking
This hotel offers guest parking. It is well-suited for travelers seeking a mix of hotel services and apartment-style living.
Aparthotel with Outdoor Pool
Oaks Townsville Metropole Hotel features a relaxing outdoor pool for guests to enjoy. The pool is open from 7 am to 8 pm daily.
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Gym
4-Star Aparthotel
Guest Reviews
Oaks Townsville Hotel enjoys a prime location that guests find extremely convenient and accessible. Nestled near the city heart, the property is within easy walking distance of various attractions such as the Magnetic Island ferry, Country Bank Stadium and an array of excellent eateries along Palmer Street. The hotel's proximity to restaurants, shops and bars makes it a top choice for visitors seeking culinary delights and vibrant nightlife within a short stroll from their accommodation.
Despite being positioned at the quieter end of Palmer Street, the hotel’s location offers the best of both worlds—peaceful surroundings with the convenience of being close to the city's most bustling areas. Guests appreciate the easy access to Townsville's main street, the esplanade, the marina and The Strand. Additionally, the stunning views of the river, city and Magnetic Island from the hotel add to its charm.
Some visitors mention that the hotel's location is a bit removed from the central town and main city area, but it remains within manageable walking distance. The slight distance from the central buzz is offset by the tranquil environment and the plethora of dining options available nearby.
Overall, the location of Oaks Townsville Hotel is highly praised for its accessibility, scenic views and the convenience it brings to those looking to explore the vibrant offerings of Townsville.
The breakfast situation at the Oaks Townsville Hotel has received mixed feedback from guests. Unfortunately, the hotel's restaurant, which previously offered breakfast, lunch and dinner, is currently closed, limiting dining options and causing some inconvenience. There is a pub nearby that serves breakfast, although outside seating in colder months can be challenging. Guests have noted the absence of an in-house breakfast service but appreciated the property's proximity to other dining venues and amenities. The comfort of the beds and pillows has been positively highlighted, making the overall experience enjoyable despite the limited breakfast offerings.
The Oaks Townsville Hotel is a well-regarded choice for travelers seeking spacious, comfortable accommodations with modern amenities. Many guests appreciated the cleanliness and size of the rooms, describing them as spacious, well-equipped and featuring comfortable, large beds. The beautiful views from the rooms, especially the mountain and ocean views, were frequently highlighted as a major plus.
The hotel's location by the river and proximity to Palmer Street's eateries and city heart is convenient for guests looking to explore the area. On-site facilities, including kitchenettes, washing machines and dryers, add to the convenience, making longer stays comfortable and self-sufficient. Many reviews mentioned the positive experience of having breakfast cafes and restaurants nearby.
While the interior decor of the rooms was often praised for being modern and well-maintained, several comments pointed out that some elements, like furniture and carpets, could use refurbishment. Minor maintenance issues were noted such as intermittent Wi-Fi, TV remote problems and air conditioning malfunctions.
Despite a few critiques regarding outdated bathrooms, occasional musty smells and inconsistent room conditions, the general sentiment among guests was positive. The staff's helpfulness and the overall cleanliness of the hotel were frequently mentioned, contributing significantly to the pleasant stay at Oaks Townsville Hotel.
Oaks Townsville Hotel receives glowing remarks for its beds, making a night’s sleep here quite the treat. Guests frequently highlight the beds as being very comfortable, often describing them as comfy and super comfortable. Many mention experiencing one of the best sleeps they've had away from home, thanks to the hotel’s excellent bedding and linen. The beds are described as large and spacious with some reviews likening them to sleeping on a cloud. There are mentions of divine pillows and comfortable bedding contributing to the restful experience. Despite a few mentions of less comfortable single beds and some issues with pillows being too flat or old, the overwhelming sentiment is positive. The combination of comfortable mattresses and quiet, clean rooms makes this hotel a favored choice for a restful stay.
The Oaks Townsville Hotel receives mixed feedback regarding cleanliness. While many guests praised the rooms as clean, modern and well-equipped, issues of inconsistency were notable. Positive highlights include rooms described as spotless, very clean and comfortable with facilities frequently refreshed. The provision of bathroom amenities and helpful, friendly staff also garnered appreciation.
However, several guests noted specific cleanliness issues such as dusty rooms, musty odors, mould in the bathrooms and dirty air-conditioners. Complaints included stained carpets, dampness and unclean kitchen facilities. Some encountered cockroaches and faced problems with under-maintained utilities and sporadically empty hand sanitizers. Despite these drawbacks, the hotel's clean and spacious rooms, coupled with its fantastic location and views, contributed to a mostly pleasant stay for many, though some areas clearly need attention to meet higher cleanliness standards consistently.
At the Oaks Townsville Hotel, the staff consistently receive high praise from guests, being frequently described as wonderful, exceptional and amazing. Guests particularly appreciate the friendly and polite demeanor of the staff, which extends from the front desk to the overall hotel services. The reception staff, in particular, are noted for going above and beyond, displaying a helpful and accommodating attitude and ensuring a smooth check-in and check-out experience.
The terms helpful and friendly appear repeatedly in guest reviews, underscoring the staff’s commitment to excellent customer service. Whether it’s holding bags after check-out, addressing needs efficiently or simply offering a warm greeting, the staff's hospitality is a highlight for many visitors. The receptionists, such as Madison, receive special mention for their pleasant and professional approach.
Despite the overwhelmingly positive feedback, a few reviews mention occasional issues with some staff being less friendly or indifferent. However, these instances seem to be outliers amidst the numerous commendations for the team’s performance.
Overall, the Oaks Townsville Hotel is celebrated for its exceptional, friendly and helpful staff who contribute significantly to the positive guest experience.
Oaks Townsville Hotel offers free Wi-Fi to its guests and while some have enjoyed a good Wi-Fi connection with the internet available, others have reported challenges. There have been instances where the Wi-Fi kept disconnecting or was unavailable, making it difficult for guests to connect their devices or complete critical work tasks. Despite the presence of only one router, some guests found the Wi-Fi signal quality to be good, aiding in their overall experience. Receptionists at the hotel are available to assist with Wi-Fi connectivity issues which have, at times, been resolved satisfactorily. However, there are noted concerns about the reliability and consistency of the internet connection, which may affect guests who depend heavily on stable Wi-Fi.
The Oaks Townsville Hotel features a gym as one of its common facilities, which guests generally appreciate for contributing to a pleasant stay. Many find it to be an affordable option, although there are extra fees associated with its use. Despite the positive aspects, some reviews note that the gym equipment is very old and in need of an upgrade to better meet user expectations.
Guests at the Oaks Townsville Hotel have had varied experiences with the hotel's pool. Positively, many noted that the pool is very clean and that the pool area is maintained well. It's described as an outdoor pool situated near the reception area, which makes it easily accessible. Those who enjoy swimming appreciated the availability of this facility. Additionally, helpful pool attendants and a fair pricing structure added to the positive mentions.
However, there are several areas of concern highlighted by guests. Several reviews pointed out that the pool is quite small and was often in the shade, which could limit sunbathing. There were instances where the pool was dirty, cold and sometimes filled with algae, making it uninviting. Additionally, the pool was occasionally out of action and there were issues with noise from party guests. The proximity to the reception area also meant it lacked privacy, which might affect those looking for a quiet swim.
Overall, while the cleanliness and helpful attendants are commendable, the size, occasional maintenance issues and lack of privacy need to be considered when planning a visit.
Guests of Oaks Townsville Hotel have mixed opinions about the parking facilities, but the overall sentiment leans towards positive aspects. The hotel provides ample, onsite parking with convenient and complimentary options. Two levels of free, covered parking are available, which are appreciated for their ease of access to rooms and suitability for larger vehicles, such as 4WDs and those with trailers. Undercover parking and basement levels ensure vehicles are protected from the elements with many guests noting the convenience and ease of parking.
Despite these positives, some guests mention challenges with space; the parking spots are described as tight and sometimes limited in size. A few reviews indicate that the parking areas can be a bit too dark and that the overall adequacy of parking may not meet everyone’s needs. Nevertheless, the hotel staff have been noted for their friendliness and responsiveness in addressing parking concerns and the availability of off-street parking provides additional options for guests.
The Oaks Townsville Hotel is consistently praised as a highly rated four-star property, offering premium choices and executive services. Guests commonly note the high-quality amenities available, such as washers and dryers in the rooms, which seem to justify its reputation. The hotel is described as very clean with large self-contained apartments providing everything needed for a comfortable stay. It's situated in a great location, further enhancing its appeal. Many visitors find it to be good value for money, appreciating the reasonable prices for an overall luxurious experience. Despite some criticism of the room standards not always meeting four-star expectations, the general sentiment leans positive, highlighting this as an amazing choice for travelers.
Oaks Townsville Hotel features an outdoor pool that has received mixed feedback from guests. Positive comments highlight that the pool is generally clean and considered nice by some visitors. There are aspects of comfort and convenience associated with the pool, which some guests found thrilling. However, there are notable areas for improvement. The pool is described as tiny with only two loungers available and a lack of privacy due to its proximity to the reception area. Some reviews also mention issues with cleanliness with leaves and dirty bottles occasionally present and the water temperature being cold. The overall ambiance of the pool area could be more inviting.
Nestled in a prominent area, Oaks Townsville Hotel exudes a luxurious and modern charm, ensuring an unforgettable stay. The property is beautifully maintained and features a resort-like ambiance with high-end amenities. Guests are treated to a luxury design with modern features, including plush carpets, lavish curtains and beautiful decor throughout the hotel. The premium beds are notably comfortable, often described as some of the best guests have ever slept on and many rooms offer breathtaking views from the balconies.
The hotel offers spacious suites that are well-presented and cleaned, emphasizing comfort and cleanliness. While a few feel the property could use a facelift and more attention to communal areas, the overall experience remains positive with spectacular and luxurious rooms. The on-site restaurant also receives praise, contributing to a high-end dining experience. It is the perfect choice for those seeking a blend of modern luxury and comfort in a well-situated location with exceptional room views.
Location Show Map
Location
Despite being positioned at the quieter end of Palmer Street, the hotel’s location offers the best of both worlds—peaceful surroundings with the convenience of being close to the city's most bustling areas. Guests appreciate the easy access to Townsville's main street, the esplanade, the marina and The Strand. Additionally, the stunning views of the river, city and Magnetic Island from the hotel add to its charm.
Some visitors mention that the hotel's location is a bit removed from the central town and main city area, but it remains within manageable walking distance. The slight distance from the central buzz is offset by the tranquil environment and the plethora of dining options available nearby.
Overall, the location of Oaks Townsville Hotel is highly praised for its accessibility, scenic views and the convenience it brings to those looking to explore the vibrant offerings of Townsville.
Breakfast
Rooms
The hotel's location by the river and proximity to Palmer Street's eateries and city heart is convenient for guests looking to explore the area. On-site facilities, including kitchenettes, washing machines and dryers, add to the convenience, making longer stays comfortable and self-sufficient. Many reviews mentioned the positive experience of having breakfast cafes and restaurants nearby.
While the interior decor of the rooms was often praised for being modern and well-maintained, several comments pointed out that some elements, like furniture and carpets, could use refurbishment. Minor maintenance issues were noted such as intermittent Wi-Fi, TV remote problems and air conditioning malfunctions.
Despite a few critiques regarding outdated bathrooms, occasional musty smells and inconsistent room conditions, the general sentiment among guests was positive. The staff's helpfulness and the overall cleanliness of the hotel were frequently mentioned, contributing significantly to the pleasant stay at Oaks Townsville Hotel.
Beds
Cleanliness
However, several guests noted specific cleanliness issues such as dusty rooms, musty odors, mould in the bathrooms and dirty air-conditioners. Complaints included stained carpets, dampness and unclean kitchen facilities. Some encountered cockroaches and faced problems with under-maintained utilities and sporadically empty hand sanitizers. Despite these drawbacks, the hotel's clean and spacious rooms, coupled with its fantastic location and views, contributed to a mostly pleasant stay for many, though some areas clearly need attention to meet higher cleanliness standards consistently.
Staff
The terms helpful and friendly appear repeatedly in guest reviews, underscoring the staff’s commitment to excellent customer service. Whether it’s holding bags after check-out, addressing needs efficiently or simply offering a warm greeting, the staff's hospitality is a highlight for many visitors. The receptionists, such as Madison, receive special mention for their pleasant and professional approach.
Despite the overwhelmingly positive feedback, a few reviews mention occasional issues with some staff being less friendly or indifferent. However, these instances seem to be outliers amidst the numerous commendations for the team’s performance.
Overall, the Oaks Townsville Hotel is celebrated for its exceptional, friendly and helpful staff who contribute significantly to the positive guest experience.
Wi-Fi
Gym
Pool
However, there are several areas of concern highlighted by guests. Several reviews pointed out that the pool is quite small and was often in the shade, which could limit sunbathing. There were instances where the pool was dirty, cold and sometimes filled with algae, making it uninviting. Additionally, the pool was occasionally out of action and there were issues with noise from party guests. The proximity to the reception area also meant it lacked privacy, which might affect those looking for a quiet swim.
Overall, while the cleanliness and helpful attendants are commendable, the size, occasional maintenance issues and lack of privacy need to be considered when planning a visit.
Parking
Despite these positives, some guests mention challenges with space; the parking spots are described as tight and sometimes limited in size. A few reviews indicate that the parking areas can be a bit too dark and that the overall adequacy of parking may not meet everyone’s needs. Nevertheless, the hotel staff have been noted for their friendliness and responsiveness in addressing parking concerns and the availability of off-street parking provides additional options for guests.
4 Star
Outdoor Pool
Luxury
The hotel offers spacious suites that are well-presented and cleaned, emphasizing comfort and cleanliness. While a few feel the property could use a facelift and more attention to communal areas, the overall experience remains positive with spectacular and luxurious rooms. The on-site restaurant also receives praise, contributing to a high-end dining experience. It is the perfect choice for those seeking a blend of modern luxury and comfort in a well-situated location with exceptional room views.
Yes, Oaks Townsville Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Oaks Townsville Hotel.
No, Oaks Townsville Hotel doesn't allow dogs.
Yes, parking facilities are available at Oaks Townsville Hotel.
Yes, Oaks Townsville Hotel has a gym.
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