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Summary of reviewsHoliday Inn Express & Suites Troy by IHG is celebrated for offering an exceptional guest experience characterized by several positive features. Its prime location is a significant highlight, providing convenient access to downtown Troy, Ohio, popular restaurants, shopping venues, and a nearby Walmart. Guests find the location ideal for events or conferences, coupled with excellent customer service and a satisfying breakfast, enhancing the appeal of staying there.
The breakfast service at the hotel garners widespread acclaim for its quality and variety, with delicious offerings and a well-stocked, clean area ensuring a delightful start to the day. Guests appreciate the choice and availability of healthy options, and the accommodating staff further elevates the breakfast experience by attending to guest needs promptly and effectively.
Rooms at the hotel offer a modern, comfortable stay with ample space and cleanliness, consistently noting comfortable beds and large bathrooms. Recent updates give the accommodations a fresh and inviting appeal, and though there are occasional minor issues, the friendly and helpful staff enhances the overall comfort and satisfaction of the stay.
Cleanliness is a standout characteristic of the property, with guests frequently praising the immaculate rooms and well-maintained facilities. The high standard of hygiene, combined with contemporary décor, contributes to the hotel's pleasant atmosphere. The clean and serene environment, along with a decent breakfast, makes the hotel a desirable choice for travelers.
Finally, the staff at Holiday Inn Express & Suites Troy by IHG are lauded for their warm hospitality and helpfulness, often going above and beyond to ensure a memorable guest experience. While there are occasional less favorable interactions, particularly with the daytime front desk staff, the majority of guests find the staff welcoming and accommodating, enhancing their stay at this conveniently located, clean hotel. Overall, Holiday Inn Express & Suites Troy by IHG offers a remarkable stay, balancing comfort, cleanliness, and courteous service in an excellent location. Show more
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Categories
Dog Friendly Inn
Inn with Swimming Pool
Heated Pool Indoor Pool
Inn with Parking
Accessible Inn
Inn with Gym
3-Star Inn
Inn with Indoor Pool
Inn with Heated Pool
Room Types
Standard RoomThis room features a private bathroom.
Standard King RoomThis room features a flat-screen cable TV and work desk.
Standard Room with Two Queen BedsThis room features a telephone and flat-screen cable TV.
King SuiteThis suite features a sofa bed, microwave and refrigerator.
Standard King Room with Sofa BedThe spacious double room features a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath and a shower. The double room provides a sofa, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.
King Studio Suite - Mobility Access Roll in Shower/Non-SmokingOffering free toiletries, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The suite offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Room with Two Queen Beds - Hearing Accessible/Non-SmokingThe spacious double room provides a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a walk-in shower and a bath. The unit offers 2 beds.
King Room - Mobility Access/Hearing AccessibleThe spacious double room provides a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a bath and a shower. This double room features a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
King Room - Hearing AccessibleThe spacious double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a walk-in shower and a bath. This double room features a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Suite with Two Queen BedsThis suite features a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Standard Queen Room with Two Queen Beds and Mobility Accessible Roll-In ShowerThis double room has a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
8.8
Excellent
Location
Holiday Inn Express & Suites Troy by IHG boasts a prime location that appeals to guests attending events or conferences. Situated conveniently off the highway, the hotel provides easy access to various attractions. Visitors appreciate its proximity to downtown Troy, Ohio, with shopping options and restaurants just a short walk away. The surrounding area is described as both nice and convenient, enhancing the overall guest experience. Additionally, the hotel's location receives praise for being near a variety of dining establishments and a Walmart. Coupled with great customer service and a satisfying breakfast, the location significantly contributes to the overall appeal of staying at this hotel.
Breakfast
The breakfast experience at Holiday Inn Express & Suites Troy by IHG consistently receives high praise from guests. Many reviewers highlight the exceptional quality and taste of the breakfast offerings, describing it as delicious with lots of choices. The hot breakfast, in particular, stands out for its quality, often being described as very good and ready when guests arrive. The breakfast area is noted for being clean and well-stocked, ensuring guests find what they need easily. The timing of breakfast service is appreciated, especially with some mornings extending beyond expectations. Notably, the accommodating staff enhance the dining experience further. Guests also mention the availability of healthy options, adding variety to the meal. Overall, the breakfast impresses with its range and quality, setting a positive tone for guests' stays.
Rooms
The 'Holiday Inn Express & Suites Troy by IHG' offers guests a pleasant stay with its modern and clean rooms that provide ample comfort. Visitors frequently mention the spaciousness and cleanliness of the accommodations, highlighting the notably comfortable beds and pillows. Many find the bathrooms to be large and accommodating, adding to the overall comfort. The hotel's recent updates give it a fresh and inviting feel, and guests appreciate having everything they need during their stay. Although there are occasional hiccups such as room readiness and unexpected room assignments, the friendly and helpful staff often enhances the overall experience. Despite a few isolated incidents, the positive aspects of the rooms largely contribute to a satisfactory stay.
Cleanliness
The Holiday Inn Express & Suites in Troy stands out for its commendable cleanliness, which consistently pleases guests. Visitors frequently highlight the very clean rooms and the well-maintained facilities, suggesting a high standard of hygiene throughout the property. The hotel's cleanliness is often noted alongside the friendliness of the staff, enhancing the overall guest experience. The contemporary decor adds to the fresh and new appearance of the establishment. Guests appreciate the added convenience of a decent breakfast, which complements the clean and serene atmosphere of the hotel. While cleanliness is a frequent point of praise, it is important to note occasional remarks about areas needing attention. Overall, the hotel is recognized for maintaining a clean and welcoming environment, making it a desirable option for travelers.
Staff
The staff at the Holiday Inn Express & Suites Troy by IHG are frequently praised for their friendliness and helpfulness. Guests consistently describe them as welcoming and accommodating, going above and beyond to ensure a pleasant stay. The team is noted for being kind, often smiling, and offering recommendations for local dining options. While most reviews highlight a positive experience with the staff, there were occasional mentions of less favorable interactions with the daytime front desk staff. Overall, the staff's commitment to creating a warm and welcoming environment significantly enhances the guest experience at this well-located and clean hotel.
Yes, Holiday Inn Express & Suites Troy by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Troy by IHG.
Yes, Holiday Inn Express & Suites Troy by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites Troy by IHG.
Yes, Holiday Inn Express & Suites Troy by IHG has a gym.