Hotel El Cid Plaza Premium
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Summary of reviewsHotel El Cid Plaza Premium enjoys a stellar reputation for its incredible location, placing guests right in the vibrant heart of Tunja. Nestled just steps away from the historic Bolivar Square and the city's central attractions, the hotel is highly praised for its convenient, safe location, making it a prime choice for both day and night outings. Guests consistently appreciate the combination of centrality and exceptional service, further enhanced by the ease of access to public transportation.
Breakfast at the hotel also receives ample praise with guests frequently describing it as very tasty and good value for money. The friendly and efficient service staff contribute positively to the breakfast experience, although a few guests suggest that more variety and the inclusion of fresh fruit could improve it further.
Hotel El Cid Plaza Premium's rooms elicit mixed reviews. While some find them very comfortable with excellent views, large clean bathrooms and cozy balconies, others report issues with small room sizes, maintenance problems and cleanliness. Common complaints include faulty fixtures, old and uncomfortable bedding and insufficient lighting.
Cleanliness across the property is generally well-regarded with many guests noting the high standards of hygiene and well-kept environment. However, occasional lapses in room maintenance and bathroom cleanliness have been noted, suggesting a need for more consistent housekeeping.
The staff at the hotel receives outstanding reviews. Guests frequently highlight their friendliness, attentiveness and willingness to help, contributing significantly to the hotel's welcoming atmosphere. Individual staff members, such as Nicolás, are often mentioned for their exceptional service.
The beds at Hotel El Cid Plaza Premium are another area with mixed feedback. While many guests find the beds very comfortable and conducive to a good night's sleep, some report issues with hard, worn-out mattresses and joined single beds posing as king-size beds, causing discomfort.
Overall, the hotel's remarkable location, coupled with its attentive staff and generally positive breakfast experiences, make Hotel El Cid Plaza Premium a memorable stay for visitors, despite some areas needing improvement in room maintenance and bed quality.
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Breakfast at the hotel also receives ample praise with guests frequently describing it as very tasty and good value for money. The friendly and efficient service staff contribute positively to the breakfast experience, although a few guests suggest that more variety and the inclusion of fresh fruit could improve it further.
Hotel El Cid Plaza Premium's rooms elicit mixed reviews. While some find them very comfortable with excellent views, large clean bathrooms and cozy balconies, others report issues with small room sizes, maintenance problems and cleanliness. Common complaints include faulty fixtures, old and uncomfortable bedding and insufficient lighting.
Cleanliness across the property is generally well-regarded with many guests noting the high standards of hygiene and well-kept environment. However, occasional lapses in room maintenance and bathroom cleanliness have been noted, suggesting a need for more consistent housekeeping.
The staff at the hotel receives outstanding reviews. Guests frequently highlight their friendliness, attentiveness and willingness to help, contributing significantly to the hotel's welcoming atmosphere. Individual staff members, such as Nicolás, are often mentioned for their exceptional service.
The beds at Hotel El Cid Plaza Premium are another area with mixed feedback. While many guests find the beds very comfortable and conducive to a good night's sleep, some report issues with hard, worn-out mattresses and joined single beds posing as king-size beds, causing discomfort.
Overall, the hotel's remarkable location, coupled with its attentive staff and generally positive breakfast experiences, make Hotel El Cid Plaza Premium a memorable stay for visitors, despite some areas needing improvement in room maintenance and bed quality.
Dog Friendly Hotel
This hotel welcomes pets and offers essential amenities. It provides a satisfactory experience for travelers with pets.
Dogs Stay Free
Business Hotel
This hotel offers a comfortable stay for business and leisure travelers with excellent amenities. It provides services like laundry, room service, and concierge, along with complimentary Wi-Fi in public areas and in all rooms.
Accessible Hotel
Hotel El Cid Plaza Premium is noted as an accessible hotel with wheelchair access and dedicated rooms/facilities for disabled guests.
3-Star Hotel
This hotel offers concierge services, non-smoking rooms, a shared lounge, and free WiFi throughout the property. It is well-located and provides clean facilities, with guests appreciating the common spaces and good internet connection.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel where Dogs Stay Free
About Hotel El Cid Plaza Premium
License: 88707
Guest Reviews
Location
The hotel is strategically situated in a safe area, which makes it a comfortable choice for guests planning outings both day and night. The ease of access to the transportation terminal and the central station, just a short walk away, further augments the hotel's appeal for travelers.
Guests highlight the combination of its top-notch location with exceptional service, attentive reception staff and overall cleanliness. The hotel's centrality, bolstered by its excellent facilities, ensures a pleasant and hassle-free experience for anyone looking to immerse themselves in Tunja's rich cultural and historical tapestry. The central location, coupled with the welcoming atmosphere, ensures that visitors have a memorable and convenient stay.
Breakfast
The service staff receives high praise for their friendliness and efficiency, contributing positively to the breakfast experience. The location of the hotel also earns accolades with an excellent setting adding to the overall enjoyment.
However, a few guests felt that the breakfast could benefit from more variety. Some pointed out the absence of fruit and noted that the options were somewhat limited and simple. Despite these observations, the overall sentiment towards breakfast at Hotel El Cid Plaza Premium remains largely positive with guests enjoying the delicious offerings and warm service.
Rooms
However, many reviews point out several shortcomings. Numerous guests mentioned that the rooms are generally small with some being extremely compact and lacking views. Maintenance and cleanliness appear to be recurring issues: reports of faulty shower faucets, non-functioning electrical outlets and damp smells are common. The bedding, including mattresses and pillows, is often described as deteriorated and uncomfortable with visible signs of wear on the sheets and towels. Some rooms suffer from insufficient lighting and humidity on the walls, which further affects the overall comfort.
In summary, while some rooms might provide a satisfactory experience with their comfort and views, recurring issues related to room size, maintenance and cleanliness may impact the overall stay at Hotel El Cid Plaza Premium.
Beds
However, the feedback also includes some consistent criticisms. Several guests pointed out issues such as mattresses being too hard, worn out or uneven. There were mentions of king-size beds that seemed unwieldy within the room space and some that were uncomfortable due to being deformed or essentially two single beds joined together.
While the beds are an area where Hotel El Cid Plaza Premium often excels, it appears that there are occasional lapses in maintaining mattress quality uniformly across all rooms. Some guests also found the pillows uncomfortable and noted that the blankets are heavy and insufficient at times. Despite these issues, the prevailing sentiment points to a generally comfortable sleep experience for many guests, which aligns with the general expectation of comfort at the hotel.
Cleanliness
However, some areas do require improvement. A few guests mentioned specific issues, such as bathrooms needing more cleaning, old and dirty shower curtains and occasional neglect in room maintenance. Instances of very poor cleaning have also been noted, indicating a need for more consistent housekeeping standards across all areas of the hotel.
Despite these occasional lapses, the general consensus remains positive with guests appreciating the overall cleanliness and considerate service that contribute to a comfortable stay.
Staff
The attention provided by the staff is often characterized as phenomenal with highly favorable comments regarding their willingness and helpful attitudes. This consistent, positive interaction contributes to the hotel's welcoming, comfortable and cozy atmosphere. Moreover, the education and demeanor reflective of Boyacá's fantastic hospitality shine through the staff's formal yet super friendly service.
Although a few reviews mention instances where the attentiveness could improve, the overwhelming majority of guests speak highly of the personal, dedicated attention they receive. The strategic location of the hotel coupled with the excellent service of its staff ensures that visitors leave with a great impression of both the accommodations and the hospitality.
No, Hotel El Cid Plaza Premium doesn't have any pool.
No, a spa isn't available at Hotel El Cid Plaza Premium.
Yes, Hotel El Cid Plaza Premium welcomes dogs.
No, parking facilities aren't available at Hotel El Cid Plaza Premium.
No, Hotel El Cid Plaza Premium doesn't have a gym.
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