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Summary of reviewsThe Havana Palace Hotel is positively reviewed for its prime location, offering convenient access to the Uberaba bus station, a supermarket, a shopping mall, and various dining options. Its quiet and clean environment is appreciated by travelers, and the proximity to the airport makes it an excellent choice for those in transit. Guests regularly commend the attentive and friendly staff, who contribute significantly to an enjoyable stay, enhancing the overall atmosphere with their dedicated service.
Breakfast at the hotel is frequently lauded for its quality and diversity, featuring freshly made items such as tapioca and crepioca. The attentive staff further elevate the dining experience, contributing to many guests being satisfied with their morning meals. The hotel maintains excellent cleanliness standards, with spacious, tidy rooms and well-maintained facilities, adding to the comfort of the accommodations.
The rooms are noted for their simplicity and comfort, providing ample space and clean, fragrant linens. While some improvements could be made, such as addressing minor issues with room amenities and occasional noise, the overall feedback is positive. Comfortable beds with quality bedding materials are frequently praised, ensuring a restful night's sleep.
However, the hotel does face some challenges with its Wi-Fi connectivity, as guests report inconsistent internet performance. Parking also presents some issues, with tight spaces in the basement and a charge for its use, though there is monitored security.
Although classified as a three-star hotel, Havana Palace offers a commendable cost-benefit ratio. Its pricing and convenient location provide a favorable option for budget travelers, even as some facilities could improve to align more closely with higher expectations. Overall, the Havana Palace Hotel is a solid choice for travelers seeking comfort, cleanliness, and friendly service in a convenient location. Show more
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Dog Friendly Hotel
This hotel is pet-friendly and provides amenities such as a fitness center, breakfast, and city views. It ensures a relaxing stay for guests and their pets.
Hotel with Parking
This hotel offers rotating parking facilities. While parking is available, a usage fee is charged for guests.
Accessible Hotel
This hotel features wheelchair access throughout its entire unit, indicating increased accessibility. It is accessible by elevator, offers facilities for disabled guests, and provides accessible parking.
3-Star Hotel
Havana Palace Hotel is a decent option, providing standard amenities and a comfortable stay. It is a reliable choice for travelers seeking a straightforward and affordable accommodation.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Gym
Room Types
Luxury Superior Triple RoomProviding free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room provides a flat-screen TV with cable channels, a minibar, a wardrobe, a tiled floor as well as city views. The unit offers 3 beds.
Luxury Single RoomProviding free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The air-conditioned single room provides a flat-screen TV with cable channels, a minibar, a wardrobe, a tiled floor as well as city views. The unit offers 1 bed.
Quadruple RoomFeaturing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The air-conditioned quadruple room features a flat-screen TV with cable channels, a minibar, a wardrobe, a sofa as well as city views. The unit has 3 beds.
Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, a minibar, a wardrobe, a tiled floor as well as city views. The unit has 2 beds.
Deluxe Double Room with ShowerProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a wardrobe, a tiled floor as well as city views. The unit offers 1 bed.
Luxury Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with cable channels, a minibar, a wardrobe, a sofa as well as city views. The unit has 2 beds.
Guest Reviews
8.1
Very Good
Location
Havana Palace Hotel boasts an enviable location, consistently praised by guests for its convenience and accessibility. Situated literally next to the Uberaba bus station, it is also within close proximity to a supermarket, shopping mall, and a variety of dining options, ensuring that everything a traveler might need is right at their fingertips. The hotel stands out not only for its strategic placement but also for offering great value for money. Guests appreciate the quiet and clean environment, with commendations for the comfortable accommodations and attentive service. With the airport nearby, it's a favored choice for those on the move. While the area is known to have many beggars, guests report no signs of violence, making it a practical and safe choice for travelers seeking to explore Uberaba.
Breakfast
Visitors to the Havana Palace Hotel are consistently impressed by the breakfast offerings. Renowned for its quality and variety, the breakfast is frequently described as excellent and very good, with guests appreciating a range of options that cater to different tastes. The staff's attentive and helpful service further enhances the dining experience, leaving many patrons pleased with their mornings. Highlights of the breakfast include individually prepared items like tapioca and crepioca, contributing to the high satisfaction levels. While some guests note that the food doesn't replenish in the last half hour, this is overshadowed by the freshness and high standards celebrated by many. The breakfast experience, paired with comfortable accommodations, makes the hotel a notable choice for travelers seeking value and a great start to the day.
Rooms
Havana Palace Hotel offers rooms that strike a balance between simplicity and comfort, catering well to various guest preferences. Many reviews highlight the spaciousness of the rooms, making them ideal for guests looking for comfortable accommodation. The cleanliness standards are commendable, with clean sheets, fragrant linens, and organized spaces frequently mentioned. Beds are consistently described as comfortable, and the presence of clean towels in sealed bags is an appreciated detail.
However, there are some areas for improvement. While the rooms provide ample space for a pleasant stay, issues such as torn curtains, less effective air conditioning, and poor lighting for work could be addressed for a more seamless experience. Guests have noted occasional noise levels from the hallway and nearby bars, which can be a disturbance.
Despite these minor setbacks, the hotel's room offerings are generally satisfactory, with favorable pricing and a convenient location complementing the overall experience. The staff receive praise for their friendliness and helpfulness, contributing to a very well-served breakfast. For those seeking spacious, clean, and comfortable accommodations, Havana Palace Hotel proves to be a suitable choice.
Beds
The beds at Havana Palace Hotel generally receive positive feedback from guests, who often highlight their comfort and size. Many guests appreciate the comfortable beds, with some describing them as very good and wonderful. Accompanying amenities such as soft and fragrant sheets and pillows add to the overall restful experience. However, some reviews also mention less favorable experiences, pointing to issues with mattress quality. A few guests note that the beds are very old, highlighting sagging and noisy mattresses that affect sleep quality. Despite these occasional drawbacks, the general consensus is that the beds provide a good night's sleep, complemented by the well-regulated shower experience and the spaciousness of the rooms.
Cleanliness
At Havana Palace Hotel, cleanliness is undoubtedly one of its standout features, as echoed by numerous delighted guests. The hotel's commitment to impeccable cleaning and maintaining a spotless environment is particularly noteworthy. From the moment of check-in to the swift and efficient checkout process, guests consistently appreciate the exceptionally clean accommodations. Rooms are not only clean but also spacious and comfortable, offering a blend of hygiene and comfort that makes for a pleasant stay.
The hotel's organization and structure further complement its cleanliness standards. Guests frequently highlight the immaculate condition of bed and bath linens, contributing to a tidy and welcoming atmosphere. The well-maintained rooms are frequently described as clean, with special emphasis on the comfort and organization provided.
The attentive and friendly staff also play a crucial role in maintaining these high standards. Their dedication is frequently noted by guests, suggesting a strong culture of service and hospitality at the hotel. The presence of a clean and safe environment makes Havana Palace Hotel a commendable choice for travelers in search of a welcoming and pristine place to stay, conveniently located near attractions like the Uberaba shopping mall.
Overall, with its remarkable commitment to cleanliness and well-maintained facilities, Havana Palace Hotel effectively caters to guests looking for a tidy and comfortable getaway.
Staff
Havana Palace Hotel is consistently praised for its outstanding staff, who contribute significantly to the guests' positive experiences. The reception team stands out for their exceptional politeness and willingness to accommodate any requests. Many reviews highlight specific employees, such as Leandro Cajado and Luis, for their attentiveness and helpfulness. Guests consistently note the staff's friendliness and willingness to provide information and assistance, going above and beyond to ensure a pleasant stay. The manager is also commended for their effective problem-solving and courteous service. Overall, the staff at Havana Palace Hotel are described as cordial, attentive, and dedicated to delivering excellent service, making guests feel warmly welcomed and well cared for throughout their stay.
Wi-Fi
The reviews of Havana Palace Hotel highlight some inconsistencies with the Wi-Fi experience. While a few guests found the internet to be working well and satisfactory in certain areas, others faced challenges with frequent drops in connection and a generally weak signal. Guests mentioned difficulties with fluctuating internet that hindered work tasks, and a few experienced an unreliable Wi-Fi performance within their rooms. Overall, although there are positive remarks about good internet in specific locations, there's a consensus that improvements could be made to ensure a more stable and robust internet experience throughout the hotel.
Parking
Havana Palace Hotel offers parking options that present some challenges for guests. The hotel has implemented a $10 per day charge for parking, which some visitors found unexpected. The parking facilities themselves are described by many as quite narrow and difficult to navigate, with tight spaces that are especially challenging for larger vehicles like pickups and SUVs. Access to the parking area involves a steep ramp, which adds to the maneuvering difficulty.
The main parking is situated in the basement, which is not only tight but also has limited space. There is also an alternative parking lot available, located a short distance from the hotel. However, this option lacks security and is uncovered, which some guests found inconvenient, particularly during adverse weather. Despite these drawbacks, the hotel does offer camera monitoring for added peace of mind.
The parking experience is generally seen as needing improvement, with the location and layout receiving notable mentions. Guests indicating satisfaction with the facilities often highlight other aspects of the hotel that more than compensate for the parking woes, making the overall stay enjoyable enough to recommend to others.
3 Star
Havana Palace Hotel presents itself as a modest three-star accommodation offering a solid cost-benefit ratio, especially convenient for those seeking an overnight stay. Its pricing and location make it a worthwhile choice compared to other hotels in the area, providing good value for travelers on a budget. Despite these positives, guests noted certain discrepancies in facilities and services, such as the lack of a functioning minibar and issues with the television and lighting. The hotel identifies as a four-star establishment, yet there seems to be a gap between the advertised amenities and the actual experience, as indicated by some aspects that could use improvement. Overall, Havana Palace Hotel offers an affordable stay with room for enhancement in its facilities.
No, Havana Palace Hotel doesn't have any pool.
No, a spa isn't available at Havana Palace Hotel.
Yes, Havana Palace Hotel welcomes dogs.
Yes, parking facilities are available at Havana Palace Hotel.