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Summary of reviewsPen Ta Hug Hotel in Ubon Ratchathani receives praise for its strategic location, making it an excellent base for exploring the region. Though a bit challenging to find initially, the hotel is conveniently close to Ubon Ratchathani Rajabhat University, key transit points like the bus terminal, markets, supermarkets and various restaurants. Its slightly removed position from the main street ensures a peaceful and quiet nighttime environment, offering a restful retreat for travelers.
Breakfast at Pen Ta Hug Hotel is highly appreciated for its quality, variety and value. Guests enjoy a range of delicious dishes, including Vietnamese noodle soup, pan-fried eggs, salad, toast and Thai-style fried eggs and rice noodle soup. The breakfast buffet is comprehensive and beautifully presented in the attached café, enhancing the overall hotel experience.
The rooms at Pen Ta Hug Hotel are described as spacious and clean, contributing to a comfortable stay. Despite some areas needing improvement, such as dated furniture and limited charging points, the general cleanliness and comfort of the rooms are commendable. However, soundproofing could be better with noise from the lift and other rooms being disruptive at times.
Cleanliness throughout the hotel is a consistent highlight with many guests noting the well-maintained facilities and pristine environment. This attention to cleanliness enhances the value for money and overall guest satisfaction.
The staff at Pen Ta Hug Hotel are lauded for their exceptional service, friendliness and helpfulness. They consistently go above and beyond to ensure a pleasant stay, providing valuable travel advice and recommendations on local attractions. The hotel's staff is considered a standout feature, leaving a lasting positive impression on guests.
Parking facilities at the hotel are generally good with adequate and spacious parking spots available. However, parking can become insufficient during peak times, such as after 9 PM or when tour groups are present, requiring some guests to park on the street. The staff manages parking-related issues effectively.
Reviews of the beds are mixed. While some guests find the beds very comfortable and conducive to a restful sleep, others have issues with bed comfort due to inconsistent mattress quality and pillow preferences. Despite these mixed opinions, the positive aspects of bed comfort contribute to the overall satisfactory experience at Pen Ta Hug Hotel. Show more
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Categories
Hotel with Parking
Free parking is a key feature, with mentions of accessible parking and private parking available on-site. This ensures guests have secure and convenient places to park.
3-Star Hotel
This hotel is appreciated for its helpful staff and convenient location. It provides comfortable accommodations and is a good value for money. The rooms are clean, and staff is very helpful.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Room Types
Superior Twin RoomAir-conditioned room features a balcony, a TV and a minibar. A private bathroom are included.
Deluxe Double RoomLarger air-conditioned room features a balcony, a flat-screen TV and a tea/coffee maker. It has a minibar and a private bathroom.
Please note that guests staying in this room type enjoy complimentary snack and soft drink in the room.
Superior Double RoomThe spacious double room features air conditioning, a seating area, as well as a private bathroom boasting a shower. This double room provides a wardrobe and a TV with cable channels. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Pen Ta Hug Hotel offers a prime location for travelers wanting to explore Ubon Ratchathani. Situated conveniently close to Ubon Ratchathani Rajabhat University, the hotel proves ideal for visitors looking to stay near educational institutions. Despite being a bit tricky to find initially for those unfamiliar with the area, the hotel compensates with proximity to key transit points like the bus terminal and offers easy access to nearby markets, supermarkets and a variety of restaurants.
The quiet nighttime environment ensures a peaceful stay, making it a restful retreat amid the city's hustle and bustle. The slightly removed position from the main street ensures a tranquil setting while still being close enough to interesting eateries and convenient stores.
While not located in the city center, the hotel’s strategic location within Ubon city facilitates convenient travel to various destinations, making it an excellent base for exploring the region. Overall, Pen Ta Hug Hotel strikes a balance between accessibility and peaceful seclusion, offering a conducive spot for travelers to rest and recharge while providing easy access to local amenities and attractions.
Breakfast
The breakfast at Pen Ta Hug Hotel has received considerable praise for its quality and value, especially considering its price level. Guests have described the breakfast offerings as very good, delicious and ample, featuring a variety of dishes that cater to diverse tastes. Noteworthy items include Vietnamese noodle soup and pan-fried eggs, alongside salad, toast and Thai-style fried eggs and rice noodle soup.
Several reviews highlight the wide selection of breakfast options with many dishes prepared fresh, emphasizing the flavor and variety. Guests have appreciated the beautiful presentation of breakfast, which is served in the attached café and have found the buffet both comprehensive and plentiful, making it well worth the room rate. Despite a few minor mentions of the breakfast not meeting Western expectations, the overall sentiment indicates that the breakfast is fantastic and delightful, contributing positively to the hotel experience.
Rooms
Pen Ta Hug Hotel offers guests spacious and clean rooms, making it a comfortable choice for travelers. Despite the rooms being slightly old-fashioned, they are generally well-maintained with many guests noting the high level of cleanliness and the comfortable mattresses. However, some areas require improvement, such as the dated furniture and insufficient number of charging plugs.
Soundproofing seems to be an issue, as several guests have pointed out that noise from the lift and other rooms can be disruptive. Additionally, the air conditioning and TV facilities could use an upgrade with reports of overly loud units and outdated screens.
The rooms are generally spacious, though at times they can feel a bit empty or dark. Specific complaints include an awkward window placement obstructed by a wall and occasional bad smells in certain rooms. Room 227, in particular, had issues with an unpleasant odor.
Despite these drawbacks, the hotel's good location and value for money make it a viable option for budget-conscious travelers. The helpful staff contribute positively to the overall experience, ensuring that guests have a pleasant stay.
Beds
The reviews of the beds at Pen Ta Hug Hotel present a mix of opinions. On the positive side, several guests have highlighted that the bed is very comfortable and even described it as excellent in some instances. A few have found the bed to be adequate and comfortable enough for a restful sleep.
However, there are also mentions of issues with bed comfort. Some guests noted that the bed was dirty and uncomfortable, while others specified that the mattress was too hard, sagging or of poor quality. There were concerns about the pillows being too stuffy and not to some guests' liking. The condition of the mattresses seemed inconsistent with a guest mentioning they found the bed to be old and not very smooth. Overall, while there are positive remarks about bed comfort, several guests experienced discomfort due to the varying quality of the mattresses and pillows.
Cleanliness
Pen Ta Hug Hotel offers a promising experience for travelers, especially when it comes to cleanliness. Numerous guests have praised the hotel for its clean and well-maintained facilities. Rooms are frequently highlighted as being clean and comfortable, contributing to a pleasant stay. The overall cleanliness extends to various corners and areas within the hotel, giving guests the satisfaction of a pristine environment.
Despite some minor complaints about specific elements such as bathroom cleanliness and occasional room odors, the general consensus is positive regarding the upkeep of the accommodations. The hotel maintains a high standard which is evident in the frequent mention of its cleanliness, adding to its value for money. The peaceful atmosphere further amplifies the appeal, making it a serene getaway in a good location.
Staff
Pen Ta Hug Hotel boasts an exceptional standard of service from its staff, leaving a lasting impression on its guests. The restaurant staff deliver commendable service with cheerfulness and bright smiles. Visitors often highlight the friendliness and helpful nature of the staff, noting their politeness and willingness to assist.
Many guests specifically mention the excellent hospitality, underlining the staff’s attentiveness and meticulous care provided to meet guests' needs. The team is regularly described as charming, lovely and accommodating, often going above and beyond to ensure a pleasant stay.
In addition to their general helpfulness, the hotel staff are also noted for providing valuable travel advice and great recommendations on local attractions. This personalized attention and local knowledge further enhance the guest experience.
Overall, the staff at Pen Ta Hug Hotel are a standout feature with their kind demeanor and exceptional service making a significant positive impact on guests.
Parking
Pen Ta Hug Hotel generally receives positive feedback for its parking facilities. Guests appreciate that check-in and parking are hassle-free with several parking spots available and spacious enough to accommodate many vehicles. The hotel’s location adds convenience to the mix as well. However, it's noted that at times, particularly after 9 PM or when tour groups are present, parking can become insufficient, necessitating some guests to park on the street outside. Despite these occasional constraints, the hotel staff, especially the caretaker, ensures that parking-related issues are managed effectively.
No, Pen Ta Hug Hotel doesn't have any pool.
No, a spa isn't available at Pen Ta Hug Hotel.
No, Pen Ta Hug Hotel doesn't allow dogs.
Yes, parking facilities are available at Pen Ta Hug Hotel.