DAMAC Hills 2 Hotel, an Edge by Rotana Hotel, is a new property situated within the serene Damac Hills 2 development. The location is praised for its peaceful and tranquil environment, away from the hustle and bustle of Dubai city, making it ideal for those seeking relaxation amidst stunning desert views. However, its remote location can be challenging for those wanting to explore Dubai due to the distance from the city center and limited transportation options.
The hotel offers a mixed but generally positive dining experience. Breakfast is noted for its variety and delicious made-to-order options, though it sometimes falls short on availability and efficiency. The dinner options receive commendations for their quality and the pleasant dining ambiance, despite some critiques on the limited menu and high prices.
Rooms at the hotel are highly regarded for their cleanliness, comfort and spaciousness. Guests frequently highlight the modern and beautifully furnished rooms with some featuring nice balconies. While most find the rooms satisfactory, there are minor concerns about room service and the absence of certain amenities. Overall, the rooms are valued for providing a comfortable and clean environment.
Cleanliness is a strong point for DAMAC Hills 2 Hotel with many guests emphasizing the immaculate condition of the rooms and common areas. The hotel's new and well-maintained facilities significantly enhance the guest experience.
The staff is widely praised for their professionalism, friendliness and excellent service. Notable mentions of specific team members underscore the effort put into making guests feel welcomed and attended to, despite occasional inefficiencies at the reception.
The hotel's WiFi service is generally appreciated for its speed and reliability, though some guests note occasional signal issues. The gym, while small, is considered adequately equipped for basic workouts and the outdoor pool, despite its size, is enjoyed for its warm and relaxing atmosphere.
Family travelers find the hotel accommodating with family-friendly rooms and a welcoming atmosphere conducive to long-term stays. Minor issues related to room cleanliness and additional costs for toiletries are outweighed by the positive family-oriented environment.
Finally, the beds receive mixed reviews with many guests finding them clean and comfortable, while others report issues with bed firmness and size. Overall, DAMAC Hills 2 Hotel, an Edge by Rotana Hotel, offers a generally positive experience, particularly valued for its tranquility, cleanliness and accommodating staff.