Sterling Ooty Fern Hill
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Summary of reviewsSterling Ooty Fern Hill, situated in the picturesque hills of Ooty, offers a striking blend of natural beauty and well-maintained facilities, providing guests with breathtaking views and convenient access to tourist attractions. The diligent staff and well-kept gardens further enhance the relaxing retreat, making it an ideal destination for families and friends.
The breakfast experience is characterized by a good variety of tasty options, particularly South Indian dishes, with the setting offering a delightful opportunity to enjoy the meal amidst beautiful views. Staff members, notably Manu, contribute to a pleasant dining atmosphere. However, the breakfast service could benefit from better organization to handle peak times and overcrowding.
The resort's rooms showcase a mix of comfort and areas needing improvement. Spacious suites offer a warm, apartment-like feel, along with beautiful views and good food. Despite these positives, some rooms and restrooms show wear, with issues such as inadequate ventilation, uncomfortable furniture, and limited hot water supply affecting guest satisfaction. Nevertheless, the larger rooms' potential for comfort makes them a noteworthy choice for a serene getaway.
Cleanliness presents a mixed picture, with room service and food quality receiving positive notes. However, certain aspects like insufficient cleaning, unpleasant odors, and inadequate maintenance, including malfunctioning bathroom facilities, reveal areas requiring attention. Enhanced management oversight could significantly elevate the property's overall appeal.
The staff at Sterling Ooty Fern Hill are frequently praised for their professionalism and helpfulness, particularly individuals like Rikesh, Saibal, Jaya, and Chef Gautham, who contribute to memorable experiences. Guests appreciate the staff's dedication, friendliness, and attentive service, although some mention occasional inadequacies in assistance and delays in housekeeping requests. Additionally, communication regarding room layouts and adjustments may be necessary, especially for elderly guests navigating the challenging terrain.
Overall, Sterling Ooty Fern Hill offers a memorable stay with plentiful positives in terms of location, service, and dining, despite some areas needing attention to elevate the guest experience further.
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The breakfast experience is characterized by a good variety of tasty options, particularly South Indian dishes, with the setting offering a delightful opportunity to enjoy the meal amidst beautiful views. Staff members, notably Manu, contribute to a pleasant dining atmosphere. However, the breakfast service could benefit from better organization to handle peak times and overcrowding.
The resort's rooms showcase a mix of comfort and areas needing improvement. Spacious suites offer a warm, apartment-like feel, along with beautiful views and good food. Despite these positives, some rooms and restrooms show wear, with issues such as inadequate ventilation, uncomfortable furniture, and limited hot water supply affecting guest satisfaction. Nevertheless, the larger rooms' potential for comfort makes them a noteworthy choice for a serene getaway.
Cleanliness presents a mixed picture, with room service and food quality receiving positive notes. However, certain aspects like insufficient cleaning, unpleasant odors, and inadequate maintenance, including malfunctioning bathroom facilities, reveal areas requiring attention. Enhanced management oversight could significantly elevate the property's overall appeal.
The staff at Sterling Ooty Fern Hill are frequently praised for their professionalism and helpfulness, particularly individuals like Rikesh, Saibal, Jaya, and Chef Gautham, who contribute to memorable experiences. Guests appreciate the staff's dedication, friendliness, and attentive service, although some mention occasional inadequacies in assistance and delays in housekeeping requests. Additionally, communication regarding room layouts and adjustments may be necessary, especially for elderly guests navigating the challenging terrain.
Overall, Sterling Ooty Fern Hill offers a memorable stay with plentiful positives in terms of location, service, and dining, despite some areas needing attention to elevate the guest experience further.
Resort Taking Steps Towards Sustainability
This resort implements solar energy for water heating and has installed rainwater harvesting systems. It also maintains its own organic vegetable garden, with the fresh produce directly utilized in the resort's kitchen.
Resort for Honeymoon
With its scenic location and comfortable accommodations, this resort provides a tranquil escape for honeymooners. The serene environment and well-appointed amenities ensure a memorable and romantic stay.
Resort with Spa
This resort offers a tranquil experience nestled in the Nilgiri Hills. The property boasts key amenities such as free parking, a restaurant, and a spa, ensuring a relaxing and enjoyable experience for visitors.
Family Friendly Resort
This resort offers extensive family-friendly amenities including a Kids Play Area, Kids' Club, and a large 'Discovery Central' with various indoor and outdoor games and activities like VR games, zip lining, and cycling. It also features family suites and ample space for children to play outdoors.
Dog Friendly Resort
This 4-star resort offers pet-friendly Privilege Suite Rooms, allowing two dogs under 30 kg for an additional fee. It provides a pet menu, earmarked pet zones, and trained staff for four-legged guests. These dedicated pet-related services make it a suitable choice.
Business Resort
Sterling Ooty Fern Hill includes meeting rooms and internet access, catering to business needs. It is equipped with essential services for corporate travelers.
Accessible Resort
This hotel provides extensive accessibility features including wheelchair accessible rooms and facilities for disabled guests. It also has a wheelchair-accessible path to the elevator and accessible elevators.
Romantic Resort
Guest Reviews
Nestled in the picturesque hills of Ooty, Sterling Ooty Fern Hill boasts a location that leaves a lasting impression on its guests. The resort offers not only a perfect blend of natural beauty and well-maintained facilities but also breathtaking views that captivate visitors from morning till evening. The property's strategic positioning allows for convenient access to the various tourist attractions of Ooty, making it an ideal stay for explorers. While the approach road might present a minor inconvenience, the allure of the landscape more than compensates for it. Guests consistently appreciate the diligent staff and well-kept gardens, enhancing the overall experience. Sterling Ooty Fern Hill truly combines a mesmerizing setting with commendable service, providing a relaxing retreat for families and friends alike.
The breakfast experience at Sterling Ooty Fern Hill offers a mix of commendable and challenging aspects. Guests often appreciate the good variety of options available, mentioning the tasty food and decent selection of South Indian dishes. The setting provides a delightful opportunity to enjoy delicious food with a good view, enhanced by amiable staff members like Manu who guide guests during their stay.
However, the breakfast buffet can become chaotic during peak times, leading some guests to note overcrowding and understaffing issues. While the array of options is generally appreciated, improvements could be made in terms of organization and handling the high volume of guests. Although there is a chance to enjoy a nice meal, attention to better manage breakfast services would enhance the overall experience.
Nestled amidst the picturesque landscapes of Ooty, Sterling Ooty Fern Hill offers travelers an experience that's a mix of comfort and areas for improvement. Guests have expressed varying opinions about the rooms, highlighting positive aspects such as spacious suites that evoke a warm feeling akin to staying in an apartment. Additionally, some rooms are recognized for their cleanliness and comfort, with good food and beautiful views enhancing the stay. Despite these positives, certain areas require attention. The rooms and restrooms are often noted for their worn-out appearance and inadequate facilities, including insufficient ventilation, small bathroom size, and limited hot water supply. Bedding and furniture, such as the sofa bed, have been cited as uncomfortable, impacting sleep quality. Room service and amenities also face criticism, echoing the need for prompt response and provision. Moreover, discrepancies between advertised room images and reality lead to guest dissatisfaction. Despite these shortcomings, the location and potential comfort of larger rooms remain noteworthy for visitors seeking a serene getaway.
Sterling Ooty Fern Hill presents a mixed picture in terms of cleanliness according to guest reviews. Although some guests found the room service and food quality commendable, others were less impressed with the level of cleanliness throughout the property. Many guests experienced issues such as rooms that were not properly cleaned and unpleasant odors, including those emanating from STP water. Some mentioned specific problems like mushrooms growing from corners and unkempt woodwork. Bathroom facilities also seemed to disappoint, with reports of malfunctioning flushes and notably small, smelly bathrooms in suite rooms. The frequency and inadequacy of housekeeping services were pointed out, and a general feeling prevailed that management oversight might be lacking in this area. Overall, while some aspects like food and room service received positive notes, there is clearly significant room for improvement in maintaining cleanliness and managing maintenance issues at Sterling Ooty Fern Hill.
Sterling Ooty Fern Hill seems to have garnered attention, particularly for its staff members who are frequently praised for their professionalism and helpfulness. Positive mentions notably highlight individuals like Rikesh from the front desk and Saibal, who consistently ensured that guests had everything they needed throughout their stay. Jaya and Chef Gautham have also been recognized for their excellent service, contributing to a memorable dining experience.
Guests often describe the staff as polite, kind, and attentive to their needs, demonstrating an admirable level of dedication and friendliness in their roles. The reception staff are noted for their exceptional behavior and attitude, providing guests with a welcoming environment. Despite the occasional critique of some staff being undertrained or understaffed, many reviews detail pleasing interactions with the team.
However, not all feedback regarding the staff is entirely positive. There have been mentions of inadequate assistance and delays in fulfilling housekeeping requests. The hotel itself might require some maintenance and adjustments in communication regarding room layouts due to its challenging terrain, especially for elderly guests.
Nevertheless, the reviews largely reflect a positive perception of Sterling Ooty Fern Hill’s staff, whose efforts have evidently created lasting impressions among guests, contributing significantly to the overall experience.
Location Show Map
Location
Breakfast
However, the breakfast buffet can become chaotic during peak times, leading some guests to note overcrowding and understaffing issues. While the array of options is generally appreciated, improvements could be made in terms of organization and handling the high volume of guests. Although there is a chance to enjoy a nice meal, attention to better manage breakfast services would enhance the overall experience.
Rooms
Cleanliness
Staff
Guests often describe the staff as polite, kind, and attentive to their needs, demonstrating an admirable level of dedication and friendliness in their roles. The reception staff are noted for their exceptional behavior and attitude, providing guests with a welcoming environment. Despite the occasional critique of some staff being undertrained or understaffed, many reviews detail pleasing interactions with the team.
However, not all feedback regarding the staff is entirely positive. There have been mentions of inadequate assistance and delays in fulfilling housekeeping requests. The hotel itself might require some maintenance and adjustments in communication regarding room layouts due to its challenging terrain, especially for elderly guests.
Nevertheless, the reviews largely reflect a positive perception of Sterling Ooty Fern Hill’s staff, whose efforts have evidently created lasting impressions among guests, contributing significantly to the overall experience.
No, Sterling Ooty Fern Hill doesn't have any pool.
Yes, a spa is available at Sterling Ooty Fern Hill.
Yes, Sterling Ooty Fern Hill welcomes dogs.
No, parking facilities aren't available at Sterling Ooty Fern Hill.
No, Sterling Ooty Fern Hill doesn't have a gym.
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