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Summary of reviewsThe **Caledonian Hotel 'A Bespoke Hotel'** in Ullapool is well-regarded for its exceptional location. Nestled centrally, it offers easy access to the ferry terminal, the picturesque harbour, town centre and various local amenities including shops, restaurants, pubs and supermarkets. Guests appreciate the stunning sea and harbour views and the location serves as a convenient base for exploring the scenic town and the North Coast 500 route.
The **breakfast experience** is largely praised for its extensive variety and quality, featuring both continental and cooked items, including traditional Scottish fare. The breakfast buffet is well-regarded for being plentiful, fresh and well presented. While a few guests noted minor issues such as the occasional absence of specific items and the cost, the overall feedback indicates a satisfying start to the day.
The **dinner experience** receives mixed reviews. When available, guests enjoy the excellent food, which includes standout dishes like fish and chips and sea bass, all served in a pleasant ambiance by friendly staff. However, challenges such as limited menu options and occasional service issues can occur. The restaurant's popularity means it can be fully booked, necessitating advance reservations. At times when dinner service is unavailable, the hotel permits guests to bring takeaway food.
The **rooms** present a varied experience due to ongoing renovations. Newly refurbished rooms are praised for their modern aesthetics, cleanliness and comfort, featuring amenities like tea and coffee facilities. However, older rooms can feel dated, small and noisy with maintenance issues and low water pressure in some bathrooms. Guests staying in newly updated rooms generally reported a more positive experience.
**Cleanliness** at the hotel is consistently high with guests frequently noting the spotless condition of rooms and common areas. Modern updates have improved the general ambiance, although occasional minor maintenance issues were noted. Overall, the hotel's cleanliness standards leave a positive impression.
The **staff** are one of the hotel's standout features, receiving high praise for their friendliness, professionalism and efficiency. Guests consistently describe the staff as accommodating and helpful, significantly enhancing their overall stay experience.
**WiFi** connectivity receives mixed reviews. Some guests find it strong and reliable in certain areas like the lobby, while others report poor and temperamental connections, especially in rooms, affecting their overall satisfaction.
**Parking** is ample and convenient with free on-site and nearby options, including EV chargers. While peak times can occasionally lead to limited spaces, the general consensus is that parking is well-managed and stress-free.
For **families**, the hotel offers a welcoming and accommodating atmosphere, featuring spacious family rooms and suites. The pet-friendly policy further adds to its appeal for those traveling with pets.
Finally, **beds** at the hotel are generally comfortable and well-received, though there are occasional complaints about bed size and firmness. Overall, most guests enjoy a restful night's sleep.
The **dog-friendly** nature of the hotel is frequently praised with dogs welcomed warmly and dedicated areas provided for their comfort. This makes the Caledonian Hotel an appealing option for guests traveling with pets. Show more
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Categories
Hotel with Parking
Although located in Warrington, this hotel is listed as having parking facilities. This is a good option for travelers prioritizing parking convenience.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Free Wi-Fi
3-Star Hotel
Room Types
Double RoomFeatures include guest controlled heating, a flat-screen TV and hospitality tray as well as an en suite bathroom.
Twin RoomFeatures include guest controlled heating, a flat-screen TV and hospitality tray as well as an en suite bathroom.
Single RoomFeatures include guest controlled heating, a flat-screen TV and hospitality tray as well as an en suite bathroom.
Family RoomOffering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit has 2 beds.
Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The quadruple room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 3 beds.
Twin Room - Disability AccessProviding free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The twin room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 2 beds.
Single Room - Disability AccessProviding free toiletries, this single room includes a private bathroom with a walk-in shower and a hairdryer. The single room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 1 bed.
Deluxe Double Room with Sea ViewProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe as well as sea views. The unit offers 1 bed.
Superior Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a minibar, a tea and coffee maker, a wardrobe, a carpeted floor and a flat-screen TV. The unit has 1 bed.
Guest Reviews
7.4
Good
Location
Nestled in the heart of Ullapool, the Caledonian Hotel 'A Bespoke Hotel' garners high praise for its prime location. Frequently highlighted in guest reviews, the hotel's proximity to the ferry terminal makes it an ideal choice for those planning to catch a ferry to Stornoway or the Western Isles. The central setting ensures that visitors are just minutes away from the picturesque harbour, bustling town centre and variety of local amenities including shops, restaurants, pubs and supermarkets.
Many guests appreciate the stunning views over the harbour and sea, enhancing the overall stay experience. The location also serves as a convenient base for exploring the beautiful town of Ullapool and the broader North Coast 500 route, making it a favored stopover for road-trippers and hikers.
The reviews consistently commend the ease of access to the waterfront and the convenience of nearby parking. The hotel's central spot not only supports travelers with practical concerns such as boarding ferries and visiting nearby attractions but also situates them in a vibrant area filled with local charm and scenic beauty.
Overall, the Caledonian Hotel stands out for its fantastic location, combining ease of access, stunning views and central proximity to key Ullapool landmarks and amenities.
Breakfast
The breakfast experience at the Caledonian Hotel 'A Bespoke Hotel' receives largely positive feedback from guests, who commend the extensive variety and quality of options available. Described repeatedly as excellent, guests have access to both continental and cooked items with some praising the inclusion of traditional Scottish fare. The breakfast buffet is particularly well-regarded for being plentiful, fresh and well presented, offering a satisfying start to the day.
However, a few guests noted areas needing improvement, such as the occasional absence of specific items like pastries and croissants and some instances of food not being as hot as expected. The cost of breakfast also raised some concerns with several reviewers finding it to be on the pricier side for what was offered. Despite these minor setbacks, the majority of guests left the breakfast setting feeling well pleased and adequately prepared for their day.
Overall, it seems that the Caledonian Hotel has successfully provided a commendable breakfast experience, characterized by a wide range of high-quality choices that cater to different tastes and preferences, although some guests see room for fine-tuning and value adjustments.
Dinner
The dinner experience at the Caledonian Hotel 'A Bespoke Hotel' in Ullapool garners mixed reviews from guests. On the positive side, many guests have praised the restaurant and bistro for serving excellent food, including standout dishes such as fish and chips, sea bass and Cullen Skink. The food is frequently described as good quality with a varied and reasonably priced menu that offers good value for money. Positive dining experiences are enhanced by the pleasant, modern ambiance of the restaurant and the friendly, helpful staff. Guests also appreciated the cleanliness of the facilities and the availability of secure parking.
However, potential diners should be aware that the restaurant is very popular and can become fully booked, sometimes even for hotel guests. Therefore, making reservations in advance is highly recommended. Some guests did note occasional issues with service and limited menu options, but these were in the minority.
Unfortunately, the hotel has faced periods where evening meals were not available at all, reportedly due to staffing issues and COVID-19 restrictions. During these times, guests were permitted to bring in takeaway food with the hotel providing necessary cutlery and plates. This lack of evening meal service has been a point of frustration for some guests, especially after long travels or late arrivals.
For those planning to stay at the Caledonian Hotel, making dinner arrangements early is advisable, whether at the hotel's restaurant when it is operating or at one of the other dining venues in Ullapool. Despite the occasional hiccup, when available, the dining experience at the Caledonian Hotel tends to be well received with many guests highlighting the food as a remarkable aspect of their stay.
Rooms
The rooms at the Caledonian Hotel 'A Bespoke Hotel' vary widely in experience and quality, reflective of the hotel's ongoing renovations. On the positive spectrum, many guests found their rooms to be clean, comfortable and well-appointed, often highlighting the recent refurbishments. These newly decorated rooms frequently received praise for their modern aesthetics, spaciousness and cleanliness. The inclusion of amenities such as tea and coffee facilities and toiletries added to the comfort. Some rooms offered delightful views, particularly those with bay windows overlooking the loch or harbour, enhancing the overall guest experience. The disabled-accessible rooms were noted for their excellent layout and facilities.
However, not all rooms hit the mark. A significant number of guests found the accommodations to be small and sometimes cramped, which detracted from their comfort. Noise from thin walls and external sources was a recurring issue, along with dated decor and maintenance concerns in older sections of the hotel. Some bathrooms were described as functional but small and the water pressure in showers occasionally left much to be desired.
Overall, while recent upgrades have vastly improved certain rooms and brought modern comforts, inconsistencies remain between the refurbished and older rooms. This variation can significantly impact guests' experiences, making it essential to be aware of the potential for either a pleasantly modern room or one that may feel outdated and cramped.
Beds
The beds at Caledonian Hotel 'A Bespoke Hotel' received a variety of feedback from guests. Many highlighted the comfort, noting the beds were comfortable, clean and provided a pleasant sleeping experience. Words like comfy, very comfortable and great bedding were frequently mentioned, indicating a generally positive consensus. Reviews also mentioned beds being comfy multiple times with some guests even describing them as superb and extremely comfortable. However, a few guests did experience issues such as small bed sizes, beds that were too soft or too hard and outdated mattresses that felt springy or sagged in the middle. Despite these occasional drawbacks, the overall sentiment from the reviews suggests that most guests found the beds at the Caledonian Hotel provided a satisfactory and restful night's sleep.
Cleanliness
The reviews for Caledonian Hotel 'A Bespoke Hotel' highlight an impressive level of cleanliness throughout the property. Guests frequently described their rooms as very clean, tidy and well-maintained. Many praised the modern and recently renovated facilities, noting that the updates have significantly improved the overall experience. Common areas, such as bathrooms and dining spaces, were also mentioned as clean and comfortable.
Despite a few isolated complaints about issues like dusty communal areas, sticky tables or some overlooked cleaning tasks, the majority of the feedback was positive. The hotel’s rooms were often described as spotless, well-furnished and comfortable. The comfortable beds and ample supply of fresh towels were also appreciated. Some reviews mentioned minor maintenance needs like peeling paint or the presence of mildew, but these did not overshadow the overall cleanliness.
Guests appreciated the combination of cleanliness and modern décor, which made for a pleasant and comfortable stay. Overall, while there were minor areas for improvement, the hotel maintained a high standard of cleanliness that left most guests satisfied.
Staff
The staff at the Caledonian Hotel 'A Bespoke Hotel' receive high praise for their exceptional friendliness and helpfulness. Guests consistently describe the staff as incredibly accommodating, professional and efficient. Many reviews highlight how the staff made guests feel welcome and valued from the moment they arrived. The receptionists, in particular, are noted for their warm and informative service, ensuring a smooth check-in process.
Staff members are often described as attentive and responsive, going above and beyond to assist with any issues or special requests. Their positive attitude and willingness to help significantly contributed to the guests' overall enjoyment and relaxation during their stay. Several reviews also mention the staff's ability to handle tasks promptly and proficiently, adding to the seamless experience at the hotel.
Guests also appreciate the approachable and courteous nature of the team, emphasizing the pleasant interactions they had throughout their stay. The staff's dedication to providing excellent service is repeatedly mentioned with many stating they couldn't praise them enough for their efforts.
Overall, the staff at the Caledonian Hotel ensure a friendly, welcoming environment that leaves a lasting impression on guests, making their stay pleasant and memorable.
Wi-Fi
The WiFi at the Caledonian Hotel 'A Bespoke Hotel' receives mixed reviews from guests. On the positive side, there are mentions of free WiFi that is described as good, reliable and strong with some guests praising the excellent internet/WiFi connection available. Certain areas of the hotel, such as the lobby, seem to have better connectivity. However, many reviews highlight significant issues with the WiFi. Guests frequently report poor and temperamental connections with the signal being weak or virtually useless in some rooms, especially on the second floor. There are also multiple mentions of WiFi that keeps disconnecting or is practically non-existent in certain parts of the hotel. Additionally, some guests noted bad TV reception alongside their complaints about the internet. Despite these varied experiences, the promise of free WiFi and the availability of EV chargers are appreciated by the guests.
Parking
The Caledonian Hotel 'A Bespoke Hotel' receives consistent praise for its comprehensive parking facilities. Guests frequently highlight the availability of ample, free parking spots both on-site and nearby. The hotel features a spacious car park at the rear, allowing for easy and convenient access to vehicles. The addition of EV chargers is a noted benefit for electric vehicle owners. Disabled parking spaces and motorcycle parking at the back further enhance accessibility for all types of travelers.
While the majority of reviews commend the parking convenience, a few guests noted that during peak times, parking spaces can occasionally be limited, leading to some challenges in finding spots. However, the general consensus indicates that parking is well-managed with plenty of options available, including secured and free off-street parking. Overall, the hotel's parking situation is described as excellent, making it a stress-free aspect of your stay in Ullapool.
Family
The Caledonian Hotel 'A Bespoke Hotel' offers a welcoming atmosphere ideal for families. Reviews highlight its family-friendly management, environment and amenities, making it a suitable choice for those traveling with children. The hotel features spacious family rooms and suites that comfortably accommodate groups of four or five and recent refurbishments have enhanced the overall comfort of these accommodations. Staff are frequently praised for their friendliness and helpfulness, notably with kids, adding to the family-friendly vibe.
The hotel’s location is also a key benefit, providing a convenient base for exploring the area with the family. Despite a few criticisms such as rooms not being soundproof and the layout requiring a bit of a walk between some rooms, the overall feedback is positive. Families have enjoyed their visits with many expressing willingness to stay again. The pet-friendly policy adds an extra layer of convenience for families traveling with their furry friends. For a comfortable, family-oriented stay with plenty of room and welcoming staff, the Caledonian Hotel stands out as an appealing option.
Dog Friendly
The Caledonian Hotel 'A Bespoke Hotel' stands out as an incredibly dog-friendly accommodation option, frequently praised by guests who travel with their canine companions. The hotel permits dogs throughout various areas, including dedicated dog-friendly zones in front of the restaurant and in the bar, though not in the main dining area. It's advisable for guests to reserve a table if dining, as dogs aren't allowed in the restaurant itself.
The hotel is also noted for its welcoming atmosphere, which is extended to both dogs and their owners. Guests report that their dogs were warmly received with several mentioning that attention and care were given to their pets. Amenities like a proper dog walking area and a marked area complete with a dog lead retrieval basket and toy box enhance the pet-friendly experience.
Staff at the hotel are helpful, friendly and knowledgeable, contributing to the overall positive experience. A small garden for pet relief and closer proximity to a dog bin could enhance convenience. Despite these minor shortcomings, the location and family-friendly atmosphere make it an excellent choice for exploring Ullapool with both family and pets.
No, Caledonian Hotel 'A Bespoke Hotel’ doesn't have any pool.
No, a spa isn't available at Caledonian Hotel 'A Bespoke Hotel’.
Yes, Caledonian Hotel 'A Bespoke Hotel’ welcomes dogs.
Yes, parking facilities are available at Caledonian Hotel 'A Bespoke Hotel’.
No, Caledonian Hotel 'A Bespoke Hotel’ doesn't have a gym.