Health & Safety
A holiday resort provides spacious accommodations and a range of outdoor activities that naturally support social distancing. Enhanced hygiene measures are likely implemented throughout the property.
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?No
Do you ensure contactless check-in/check-out?Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically?No
Can guests access their room entrance directly from outside the hotel without entering the lobby?Yes, all rooms
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?No
Is there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival?No
Are luggage trolleys sanitized after each use?Yes
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?No
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
LimitationsAre elevator rides limited?There are no elevators
Is furniture in public areas arranged to allow more space for distancing?Yes
Does the hotel operate at a limited capacity?No
Does the hotel accept domestic bookings only?No
Do you allow people who don't stay or work at the hotel to enter its premises?Yes
Do you allow people who don't stay at the hotel to enter the rooms?Yes
Have you altered check-in / check-out hours to allow more time between departures and arrivals?No
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?No
Do you provide disinfecting wipes in each room?No
Is there a sanitizing sprayer for shoes outside each room?No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?Yes
Do you use physical distancing markers?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?Yes
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?Yes
Has the hotel closed during the pandemic?No
Additional Information:We are a covid clean Practicing Business and require all guests to check in via the NSW service app on arrival
Golf
Where is the golf course located?Outside the premises. Exact distance: 100m (C.ex Golf Club Urunga)
Number of holes?9 or 18
Are there practice facilities available for players?Yes. Practice green near first tee off, Practice nets are near tennis courts
Golf course opening hours:social golf all day Tues,Wed,Fri,Sun.After 12pm mon, after 2pm
Cost for playing golf:18 holes: AU$ $25 / 9 holes: AU$ $16
Are golf lessons offered?No
Is equipment offered to guests who do not have their own?Yes, at a cost
Is there anything that you would like to highlight, add or clarify?The C.ex club is located next door to our resort.
Accessible
To whom is your hotel/accommodation accessible?People who use a wheelchair
People who are deaf
People who are blind
People with autism
People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
Please specify: we have 5 wheelchair accessible units
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Please specify: in the wheelchair accessible units
Is there anything that you would like to highlight, add or clarify?We have 5 wheelchair accessible units that have a roll-in shower, 21 ground floor units that have a small lip at the front door and a glass shower screen frame.There are flat paths all throughout the resort and tables at the BBQ are to accommodate wheelchairs.
4 Star
Located right on the river at Urunga, this resort offers an award-winning accommodation experience. It is known for its abundant wildlife, including birds, fish, and reptiles, providing a unique and immersive natural experience.
