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Summary of reviewsThe Bank House Hotel in Uttoxeter, a charming 250+ year-old building centrally located, garners praise for its proximity to local attractions such as St. Mary's Church, Alton Towers and the Uttoxeter Racecourse. Its central position allows easy access to shops, bars and restaurants, making it a convenient choice for travelers. Ample parking and the friendliness of the helpful staff further enhance the overall guest experience.
Breakfast at The Bank House Hotel stands out as a significant highlight with many guests raving about the quality and variety of offerings. The full English breakfast, in particular, receives high marks for its exceptional taste and perfect preparation. The service is noted for its efficiency and friendliness, contributing to a positive dining atmosphere, although some guests found the breakfast options relatively simple and not included in the room price.
Mixed reviews were received for dinner with some guests enjoying fantastic meals, particularly the steak dinner, while others experienced inconsistencies, including the unavailability of a chef on certain occasions. Despite these fluctuations, when available, dinner was generally well-received.
The rooms at The Bank House Hotel are spacious and functional with comfortable beds and plenty of hot water. Some rooms feature charming touches like four-poster beds, although the decor and furniture are often described as dated and some areas require maintenance and renovation. Cleanliness receives mixed reviews with some guests finding rooms and bathrooms well-maintained, while others note issues with dust, grime and worn-out furnishings.
The staff consistently receive high praise for their friendliness and helpfulness, creating a welcoming atmosphere and contributing significantly to the hotel's charm. Their dedication enhances guests' experiences, making them feel valued and comfortable throughout their stay.
The hotel's parking facilities are generally well-regarded, offering convenient on-site parking and free parking nearby, further adding to the overall positive guest experience.
In summary, The Bank House Hotel blends historic allure with modern conveniences, boasting a prime location and a dedicated staff. Its charm lies in its central position, spacious rooms and excellent breakfast, though improvements in room decor and cleanliness could elevate the experience. For travelers seeking a cozy and centrally located stay in Uttoxeter, The Bank House Hotel remains a well-loved choice. Show more
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Hotel with Parking
The Bank House Hotel offers free self parking available onsite.
3-Star Hotel
Located on Church Street in Derby, this hotel offers comfortable accommodation. It provides standard amenities for a pleasant stay.
Family Friendly Hotel
Dog Friendly Hotel
Small Hotel
Room Types
Double RoomThis individually styled and furnished room offers free Wi-Fi access, a TV, telephone, and tea and coffee making facilities. It also benefits from an en suite shower room.
Family Room (2 Adults + 1 Child)This luxurious room is individually styled and furnished. The en suite room also includes free Wi-Fi access, a TV, telephone, and tea and coffee making facilities.
Double Room with Four Poster BedWith an elegant four-poster bed, this luxurious room is individually styled and furnished. The en suite room also includes free Wi-Fi access, a TV, telephone, and tea and coffee making facilities.
Standard Twin RoomProviding free toiletries, this twin room includes a private bathroom with a shower. The twin room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 2 beds.
Small Double RoomOffering free toiletries, this double room includes a private bathroom with a shower. The double room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.
Single RoomFeaturing free toiletries, this single room includes a private bathroom with a shower. The single room features a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.
Guest Reviews
7.0
Good
Location
The Bank House Hotel in Uttoxeter enjoys a prime location, perfect for various needs. Nestled in the center of town, it boasts close proximity to St. Mary's Church and is within walking distance of shops, bars and restaurants. Guests rave about its convenience for visiting popular attractions like Alton Towers and the Uttoxeter Racecourse. The hotel's historic 250+ year-old building adds unique character and charm, complemented by large, spacious rooms with high ceilings.
Ample parking facilities and friendly, helpful staff enhance the guest experience. Daily cleanings with fresh towels add to the comfort and the charming bar area provides a cozy retreat. Visitors appreciate the blend of historic allure and modern conveniences that make this hotel an excellent base for exploring Uttoxeter and beyond. Despite its need for some updates, the Bank House Hotel remains a well-loved choice for travelers seeking a centrally located stay with abundant local charm.
Breakfast
The Bank House Hotel consistently delivers a high-quality breakfast experience, receiving praise from many satisfied guests. The breakfast offerings are frequently described as good, very good and even amazing with many highlighting the freshness and meticulous preparation of the meals. Guests particularly enjoyed the full English breakfast, noting its exceptional taste and perfect cooking. The breakfast not only caters to typical preferences but also accommodates dietary needs, such as gluten-free options for Coeliac guests.
Service quality and presentation are other standout aspects with friendly and efficient staff enhancing the dining experience. Guests appreciated the speed and quality of service, contributing to an overall excellent meal. The well-presented breakfast, often served hot and with a smile, added value to their stay. The breakfast was described as superb and fabulous, suggesting a diverse choice and a positive atmosphere created by the host and chefs like Roland.
However, not all feedback was entirely positive. Some guests found breakfast to be relatively simple and there were occasional remarks about cleanliness. Additionally, breakfast is not included in the room price and is found to be cheaper at Weatherspoons, which could be a consideration for budget-conscious travelers.
Overall, the breakfast at The Bank House Hotel offers a delightful and satisfying start to the day, making it a notable highlight for guests.
Dinner
Guests have expressed mixed experiences about dinner at The Bank House Hotel. The highlights include some positively noted instances where the restaurant delivered fantastic food with particular praise for the steak dinner and the accommodating chef who even prepared meals after hours. Breakfast was also described as really nice with food that smelled gorgeous. On the downside, there were multiple occasions when no chef was available, leaving guests without the option of having dinner or breakfast at the hotel. There were some mentions of poor-quality dinner and an incident of soup having an undesirable consistency, which suggests inconsistency in the dining experience. However, when available, the meals were generally enjoyed and considered delicious by other guests.
Rooms
Nestled conveniently near the center, providing easy access to shops within a short walk, The Bank House Hotel offers rooms of spacious and generous proportions. Guests have frequently noted the cleanliness and comfort of their accommodations, often highlighting the comfortable beds and the abundance of hot water. The rooms are described as basic yet functional with some featuring unique touches like four-poster beds.
Despite these positive points, the hotel’s rooms do come with significant shortcomings. Many guests have pointed out the dated decor and old-fashioned furniture and several rooms appear in dire need of renovation and regular maintenance. Issues such as torn curtains, old carpets and broken windows are not uncommon. Some rooms also have awkward layouts and lack convenient amenities like bedside tables and lamps. Cleanliness, although commendable in some instances, is inconsistent; guests have encountered dusty surfaces and remnants from previous occupants.
On the brighter side, the hotel staff receive high praise for their friendliness and helpfulness, contributing significantly to the guests' overall positive experience. The combination of large room sizes and the classic charm could appeal to some visitors, albeit with the caveat of dated facilities and occasional cleanliness issues. With its good location and potential for improvement, The Bank House Hotel offers a mix of comfort and quirks that might suit certain travelers.
Beds
The Bank House Hotel receives mixed feedback about its beds. Many guests found the beds comfortable and enjoyed a good night's sleep with some rooms offering very comfortable and even stunning four-poster beds. However, there are consistent mentions of issues such as squeaky mattresses and beds feeling old and unstable. Some guests noted that the bedding appeared worn out and thin. Despite these points, a significant number of reviewers still managed a restful sleep, suggesting that experiences may vary depending on the specific room. The hotel's historic nature might contribute to some of the charm as well as the challenges faced by guests.
Cleanliness
The Bank House Hotel has received a mixed bag of feedback regarding its cleanliness with some emphasizing that there are areas that desperately need attention. Many guests have expressed frustrations with the state of the rooms, pointing out pervasive dust and grime, particularly in less visible spots like above the bed and in corners. The bathrooms seem to be a significant trouble area, frequently noted for black mould and poor maintenance. Carpets and furniture also appear worn out and in need of updating. Despite these criticisms, a few guests noted clean bathrooms around the toilet and sink, clean sheets and hoovered rooms. The overall impression left by guests is that the hotel would greatly benefit from a thorough clean and refurbishment. However, the staff received positive mentions for their friendliness and helpfulness and the hotel's location in town was appreciated by visitors.
Staff
At The Bank House Hotel, the hallmark of the stay is undeniably the staff. Guests repeatedly praise the team, describing them as friendly, helpful and accommodating. The warm reception starts at check-in, where staff go out of their way to create a welcoming atmosphere. Knowledgeable and attentive, they are always eager to assist, whether providing information about the local area or catering to specific needs, including accommodating pets. The consistent friendliness and exceptional service leave a positive impression, ensuring visitors feel valued and comfortable throughout their stay. The dedication of the staff to their roles contributes significantly to the hotel's overall charm and appeal, enhancing guests' experiences from arrival to departure.
Parking
The Bank House Hotel offers a variety of convenient parking options for guests, generally receiving positive feedback. The hotel provides on-site parking and there's a free car park located right behind the building. Free parking is also available next door from 4 pm to 8 am, providing flexibility for evening arrivals. Guests particularly appreciated the private parking available at the back of the hotel and in the town center. Despite some limitations in the private parking spots, a large public car park adjacent to the hotel ensures additional space for guests. Overall, parking at The Bank House Hotel is convenient and hassle-free, enhancing the overall guest experience.
No, The Bank House Hotel doesn't have any pool.
No, a spa isn't available at The Bank House Hotel.
Yes, The Bank House Hotel welcomes dogs.
Yes, parking facilities are available at The Bank House Hotel.