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Summary of reviewsIlunion Aqua 3, situated in the heart of Valencia within the Aqua shopping center, receives high praise for its strategic and accessible location. Its proximity to major attractions like the City of Arts and Sciences, Oceanografic and Turia Park makes it an excellent base for exploring the city. Despite being close to bustling areas, the hotel maintains a serene ambiance, appealing to both tourists and business travelers. Convenient public transportation links and available parking further enhance its desirability.
Breakfast at Ilunion Aqua 3 is highly appreciated with guests applauding the extensive, varied buffet and the attention of the friendly staff. The abundant selection of pastries, fruits, cheeses and proteins provides a satisfying start to the day, supported by modern, clean facilities. Despite a few suggestions for more variety and better options on certain days, the overall breakfast experience is commendable.
Dining options are plentiful due to the hotel's location above a mall filled with various eateries and cafes. While the hotel's on-site dinner offerings are limited, the convenience of nearby dining alternatives makes up for it. Guests value the mall’s diverse food choices and affordable breakfast deals, though some noted the absence of room service for dinner and a few in-room amenities.
Rooms at Ilunion Aqua 3 stand out for their cleanliness and modern design, often described as comfortable and quiet due to double-glazed windows. The professional and friendly staff contribute to a welcoming environment. However, rooms are smaller and storage solutions are limited and the lack of a minibar or refrigerator are frequent concerns. The bathroom design and soundproofing between rooms could also be improved.
The hotel excels in cleanliness with guests consistently noting the well-maintained and spotless condition of rooms and facilities. Though there are rare mentions of minor oversight, the overall standard is high.
Staff service receives overwhelmingly positive feedback with specific mentions of employees who enhance the guest experience through their professionalism and helpfulness. The reception team, in particular, stands out for their efficient check-in process and accommodating nature.
Wi-Fi service at Ilunion Aqua 3 is generally satisfactory with many finding it fast and reliable. However, some guests have reported intermittent connectivity issues, particularly in the rooms.
The beds offer a mixed experience; while some guests find them comfortable, others cite issues such as firmness or noisiness. Cleanliness of the bed linens is well-maintained, but there are occasional reports of discomfort with mattresses and pillows.
As a three-star hotel, Ilunion Aqua 3 delivers a solid and satisfactory experience, often exceeding expectations for its category. Cleanliness, comfort and location are its standout features, although some amenities like a refrigerator are missed. The hotel is deemed suitable for budget-conscious travelers seeking a practical stay.
Business travelers find the hotel to be a convenient choice due to its location and modern facilities. Quick response to requests and helpful staff contribute to a positive experience for professional needs.
Accessibility is a highlight with the hotel providing easy entry points and wheelchair-accessible pathways. The spaciousness and adapted features in bathrooms and rooms are appreciated, although there is room for refinement.
Overall, Ilunion Aqua 3 is a versatile and well-situated hotel, ideal for various types of travelers seeking cleanliness, convenience and a friendly environment in Valencia. Show more
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Hotel Taking Steps Towards Sustainability
As part of ILUNION Hotels, this property adheres to a comprehensive sustainability strategy, including minimizing environmental impact, reducing waste, and installing solar panels. The group aims for BREEAM certification across all hotels by the end of 2024.
Accessible Hotel
This hotel features accessible rooms with a bedside telephone, visual notifications on the telephone and fire alarm, and Braille signage. Its en-suite accessible bathrooms have grab bars by the toilet and a seat in the shower. The hotel has a step-free entrance and an accessible common bathroom, and offers wheelchair accessibility and a well-lit path to the entrance.
3-Star Hotel
Located near the City of Arts and Sciences, this hotel offers modern rooms and excellent amenities. It is a great choice for families and those interested in science and culture.
Dog Friendly Hotel
Business Hotel
Room Types
Double or Twin RoomThis bright, air-conditioned room features a flat-screen TV with satellite channels. There is also free Wi-Fi and a private bathroom with a hairdryer.
Triple RoomThis bright, air-conditioned room features a flat-screen TV with satellite channels. There is also free Wi-Fi and a private bathroom with a hairdryer.
Triple Room (2 Adults + 1 Child)The triple room features a private bathroom equipped with a bath and a hairdryer. The air-conditioned triple room provides a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, parquet floors as well as city views. The unit offers 2 beds.
Twin Room Pet FriendlyThis bright, air-conditioned room features a flat-screen TV with satellite channels. There is also free Wi-Fi and a private bathroom with a hairdryer.
Welcome Pack for pets
Habitación Doble (Uso Individual)The double room features a private bathroom equipped with a bath and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, parquet floors as well as city views. The unit offers 2 beds.
Guest Reviews
7.8
Good
Location
Located in the heart of Valencia, Ilunion Aqua 3 is praised for its strategic and accessible location. Guests frequently highlight its proximity to prominent attractions such as the City of Arts and Sciences, the Oceanografic and Turia Park. The hotel is situated within the Aqua shopping center, providing a wide array of dining and shopping options right at your doorstep. This central placement offers a convenient base for exploring both the old town and the beaches with excellent public transportation links nearby.
Travelers appreciate the hotel's quiet ambiance despite being close to bustling areas, making it an ideal spot for first-time visitors and those on business trips alike. The easy access to various bus routes and the availability of parking also add to the convenience, enabling guests to effortlessly navigate the city. Those visiting for specific events, such as marathons or ironman races, find the location particularly advantageous.
Additionally, the hotel's cleanliness, comfort and the friendliness of the staff contribute to a welcoming atmosphere. Whether planning to explore cultural landmarks, indulge in shopping or simply relax at the nearby beaches, Ilunion Aqua 3 serves as a versatile and well-located hub for all types of travelers.
Breakfast
'Ilunion Aqua 3' hotel receives overwhelmingly positive feedback on its breakfast offerings. Guests frequently highlight the breakfast buffet as varied, abundant and well-organized with the staff being particularly friendly and attentive. Many reviews commend the delicious and fresh quality of the food, noting a good selection of pastries, fruits, cheeses and other protein dishes. The breakfast experience is enhanced by the modern and clean facilities, as well as the convenient location close to the City of Arts and Sciences.
However, some guests point out areas for improvement, such as a need for more vegetable options, greater variety and better quality in certain items. Holidays and weekends appear to provide a more extensive spread, which isn't always consistent on other days. Despite the occasional criticisms of repetitiveness and missing vegan or gluten-free options, the breakfast generally receives a high appraisal for its completeness and value for money, making it a solid choice for visitors seeking a fulfilling start to their day.
Dinner
Ilunion Aqua 3 shines with its strategic location and modern amenities but offers a unique dining experience. Notably, this hotel is situated above a shopping center, filled with various eateries and cafes. Guests appreciate the convenience of having multiple dining and drinking options right at their doorstep. The mall provides a range of choices, from well-known chains and fast food outlets to places where you can snag breakfast deals for as low as 3 to 6€, considerably cheaper than the hotel's breakfast rate.
While the hotel boasts efficient staff and comfortable beds, on-site dining is limited. Guests have pointed out that the dinner menu is not extensive and some have experienced issues like small portion sizes or a lack of variety. There’s no room service for dinner and the absence of amenities like a kettle, mini-bar or vending machines in the hotel might be inconvenient for some.
Despite these limitations, the proximity to the City of Arts and the Science Park, along with the mall's numerous dining options, make Ilunion Aqua 3 a superb choice for travelers prioritizing location and accessibility to food and shopping.
Rooms
A stay at Ilunion Aqua 3 offers a mixed experience regarding the rooms with notable highlights and some areas needing improvement. The rooms are frequently praised for their cleanliness and modern design and many guests found them comfortable and tidy with spacious layouts. Features like double-glazed windows ensure rooms are quiet and the air conditioning meets expectations, providing a comfortable atmosphere. Staff service is often commended for professionalism and friendliness, adding to the overall pleasantness of the stay. The hotel's location close to the City of Arts and Sciences is a significant positive, making it convenient for guests interested in exploring Valencia's attractions.
However, numerous reviews mention that the rooms are quite small, especially for families or groups of three, which may lead to a cramped feeling. Storage space is often cited as an issue with the lack of proper wardrobes or closets being a consistent drawback and many guests missed having a mini-fridge in the room. The design of the bathroom, particularly the sliding glass doors, comes under criticism for providing insufficient privacy.
The facilities in the rooms sometimes appeared outdated and in need of repairs with several guests noting that certain amenities like carpets and curtains showed signs of wear and tear. The lack of a minibar and the need for a refrigerator were commonly mentioned inconveniences. Additionally, the soundproofing between rooms could be improved, as noise from adjacent rooms and hallways was a recurring complaint.
Overall, while Ilunion Aqua 3 provides clean, modern and comfortable rooms in a great location, attention to room size, storage solutions and some maintenance issues would enhance the guest experience significantly.
Beds
The beds at Ilunion Aqua 3 receive mixed reviews from guests. While many describe the beds as comfortable, others highlight issues such as firmness, noisiness and outdated mattresses. Some guests found the beds to be large and accommodating, while others noted that they were too small or squeaky. A recurring concern is that the mattresses were either too hard or too soft and the pillows were often described as too thin or flat. Cleanliness was generally praised with bed linens kept in good condition, but some reviewers mentioned stained sheets and bed bugs. Overall, while some guests enjoyed a comfortable sleep, others felt the beds could use significant improvements in terms of comfort and size.
Cleanliness
Ilunion Aqua 3 in Valencia has received praise for its high standards of cleanliness from many guests. The hotel consistently maintains very clean and comfortable rooms, all of which are thoroughly cleaned on a daily basis. Visitors often mention the spotless condition of the hotel premises and rooms, highlighting the modern and well-maintained facilities.
Despite the overwhelmingly positive feedback, there are occasional reports of minor issues such as dirty windows and overlooked spots, but these instances are relatively rare. Guests appreciate the friendly staff and the hotel's prime location, which is close to key attractions like the Oceanographic and the City of Arts and Sciences. Some have noted that the cleaning service occurs in the afternoon, which can lead to some inconvenience.
Overall, the Ilunion Aqua 3 hotel excels in providing a clean and welcoming environment, making it a reliable choice for travelers seeking both comfort and convenience during their stay.
Staff
Ilunion Aqua 3 boasts a reputation for exceptional customer service, largely due to its overwhelmingly friendly and helpful staff. Numerous guests praised the reception team for being welcoming with special mentions of employees like Laura, Ana Maria and Martin for their outstanding assistance and courtesy. The staff's ability to provide detailed directions and facilitate an easy check-in process left a favorable impression on many visitors.
Guests repeatedly highlighted the genuine warmth and attentiveness of the entire team, from the cleaning staff to those in the restaurant. This level of care contributed to a positive overall experience with many guests noting the staff's readiness to accommodate special requests and handle any issues that arose efficiently.
Despite an occasional mention of impersonal or unfriendly interactions, the consensus remains highly favorable towards the staff, who were often described as professional, knowledgeable and approachable. Whether providing excellent customer service at the reception or friendly assistance in the breakfast area, the team at Ilunion Aqua 3 has earned high marks for their dedication to guest satisfaction.
Wi-Fi
Ilunion Aqua 3 offers a varied experience when it comes to their Wi-Fi service. Some guests have found the Wi-Fi connection to be excellent, fast and reliable with no complaints about the free service. The Wi-Fi is available throughout the property and there have been positive comments about the convenient positioning of the hotel for internet access. On certain days, the Wi-Fi worked especially well at a robust 4.6 GHz, making it efficient for many guests. However, there have been mentions of spotty service, slow internet speeds and intermittent connectivity issues. Some guests struggled with persistent problems and had difficulty accessing the internet altogether, particularly in the rooms. Despite these occasional setbacks, the overall impression is that while the Wi-Fi has room for improvement, many guests have found it satisfactory and functioning well for their needs during their stay.
3 Star
Ilunion Aqua 3 offers a quintessential three-star hotel experience, providing all the basic amenities one would expect at this level. The hotel stands out for being clean and well-lit and many reviews highlight it as a well-maintained and comfortable place to stay. Guests appreciate the value for money it offers, noting that the quality often exceeds typical three-star standards. The location of the hotel is frequently mentioned as one of its greatest assets.
Though the hotel is simple and not luxurious, it suits budget-conscious travelers looking for a modest but satisfactory stay. The facilities align well with three-star expectations, although some guests felt that certain amenities like a refrigerator were missing, given the price. The air conditioning issue—where it cannot be turned off—has been a common grievance among visitors.
Despite some criticism about pricing feeling high for its star rating, the overall sentiment remains positive with many guests considering the stay worthwhile and deeming it appropriate for its category. The staff receives commendations for their friendliness and the breakfast, while not extraordinary, is acceptable for a hotel at this level.
Conclusively, Ilunion Aqua 3 is depicted as an ideal choice for those seeking a no-frills, budget-friendly accommodation that fulfills the basic criteria of a three-star hotel. It provides satisfactory services and comfort without any extravagant frills, making it a reliable option for a practical and cost-effective stay.
Business
Ilunion Aqua 3 is frequently highlighted for its excellent location, making it an ideal choice for business travelers. Guests appreciated its proximity to business centers and easy access to business areas, underscoring its convenience for work-related trips. The hotel is described as suitable for short business stays and layovers, offering modern facilities and a comfortable environment for professional needs.
Responses to requests are quick and the staff is noted for their helpfulness. The availability of decent business facilities and conference space, along with good value for money, positions the hotel as a practical option for meetings and business stays. While some reviews mentioned the lack of certain amenities like minibars or more comprehensive business features, the overall sentiment suggests it is a reliable and functional setting for business purposes. The effective use of sales racks and good broadcasting services were also appreciated, adding to its suitability for commercial activities and conferences.
In summary, Ilunion Aqua 3 stands out as a clean, modern and convenient hotel for business travelers, especially those looking for a hassle-free stay in Valencia.
Accessible
The accessibility at Ilunion Aqua 3 is commendable, catering well to guests with disabilities and special needs. Highlights from the reviews include easy entry points, wheelchair-accessible pathways and accessible parking beneath the hotel. The hotel is conveniently located near public transport, making it easier for guests to reach main tourism spots and other attractions.
The facilities are described as clean and comfortable and the staff is noted for their excellent and responsive service. The spaciousness of the premises further enhances the experience for guests requiring accessibility. Bathrooms and rooms are adapted for wheelchair users, though some reviews indicate these adapted features could use more refinement.
While the location and accessibility are highly praised, some downsides include the lack of a minibar, inconsistent availability of certain amenities and small room sizes. Despite these minor issues, the hotel's commitment to promoting inclusion and accessibility is clear, providing a good experience for guests with different mobility needs.
Dog Friendly
'Ilunion Aqua 3' is consistently noted for being a pet-friendly hotel where dogs are welcome. Guests appreciate that dogs are allowed and mention receiving a dog kit for their pets. However, some guests express dissatisfaction with the high fee for bringing a small dog with charges such as €25 per day or even €175 extra being considered excessive. There were instances where provided dog beds were too small for larger dogs. Additionally, there are some concerns about noise due to dogs barking at night and difficulties navigating the area with a dog. Despite these issues, overall feedback indicates satisfaction with the hotel's pet-friendly services.
No, Ilunion Aqua 3 doesn't have any pool.
No, a spa isn't available at Ilunion Aqua 3.
Yes, Ilunion Aqua 3 welcomes dogs.
No, parking facilities aren't available at Ilunion Aqua 3.