OttoH Charm Stay

Valencia 39.47434300, -0.37146100 , Carrer Del Santíssim, 5 (Show on Map)
8.8
Excellent


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1 room2 guests 1 room, 2 guests
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Summary of reviewsOttoH Charm Stay is celebrated for its prime location in Valencia's historic city center, perfectly situated for exploring major landmarks like the Cathedral, Central Market and Turia Gardens. Guests appreciate the hotel's tranquil yet accessible setting, along with its proximity to public transportation and an assortment of excellent dining options. The effortless check-in process and seamless communication further enhance the convenience of staying here.

The rooms at OttoH Charm Stay consistently receive positive feedback for their spaciousness, cleanliness and stylish decor. Guests highlight the comfortable beds, ample amenities like coffee machines and rain showers and the overall cozy atmosphere. The hotel’s high cleaning standards are frequently praised with daily room service ensuring a tidy and welcoming environment throughout the stay. The decor combines simplicity and elegance, creating a comfortable and appealing setting for guests.

One of the standout features of OttoH Charm Stay is its exceptional staff. Known for their friendliness and professionalism, both the reception and cleaning staff make every effort to accommodate guests' needs. The management team, comprising members like Roberta, Tommaso, Roberto and Paola, receive special commendation for their helpfulness. Communication is noted as clear and effective, whether in person or via messaging platforms like WhatsApp.

The hotel’s Wi-Fi service generally meets guests' needs, allowing for reliable internet access despite occasional slow speeds. The passwords are provided promptly at check-in, ensuring ease of use. Beds are another high point, often described as large, comfortable and conducive to a good night's sleep. Although some guests find the pillows too soft, the overall bedding experience is highly rated.

For accessibility, OttoH Charm Stay offers several features that cater to guests with disabilities and families with strollers, including an elevator, ramp and fully automated check-in process. The hotel is conveniently accessible by metro from the airport and includes accessible rooms on the ground floor. While some areas, like bathrooms, could benefit from additional features such as grab bars, the accommodations are generally well-received.

Overall, OttoH Charm Stay provides a charming and comfortable experience with its excellent location, clean and spacious rooms, exceptional staff and thoughtful amenities, making it a highly recommended option for visitors to Valencia.
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Small Guest House
OttoH Charm Stay provides a cozy and intimate atmosphere with its charming rooms and personalized service. Its location in Valencia allows guests to easily explore the city's attractions, making it a delightful choice for a small hotel experience.

Accessible Guest House

4-Star Guest House

Room Types
Standard Double Room The spacious double room provides air conditioning, a seating area, as well as a private bathroom featuring a shower and a hairdryer.

Superior Double Room This double room features a seating area and sofa.

Standard Triple Room The spacious triple room offers air conditioning, a seating area, as well as a private bathroom boasting a shower and a hairdryer.

Guest Reviews
8.8
Excellent
Location
Nestled in the heart of Valencia's historic city center, OttoH Charm Stay boasts a location that travelers rave about. Guests consistently highlight its prime, strategic position, making it incredibly easy to explore the city's key attractions. Situated in the old town, the hotel is just steps away from the Cathedral, Central Market and Turia Gardens, ensuring that visitors can reach major landmarks within minutes on foot.

The hotel's tranquil yet central setting on a quiet alley offers a peaceful retreat from the bustling city without compromising on accessibility. Proximity to bus stops, metro stations and an array of excellent restaurants and bars adds another layer of convenience, making it an ideal base for both leisure and sightseeing.

Moreover, the effortless check-in process and clean, spacious rooms contribute to a comfortable stay. Guests frequently praise the seamless communication for accessing the property with clear instructions provided beforehand, which eliminates the usual check-in hassles.

In summary, OttoH Charm Stay is celebrated for its unbeatable location in Valencia's old city center, providing a perfect blend of peace, convenience and accessibility to enhance any visit to this historic city.

Rooms
OttoH Charm Stay offers an inviting experience with rooms that are consistently praised for their spaciousness and cleanliness. Many guests have noted the rooms are large, bright and well-maintained, often highlighting the comfortable beds and ample amenities such as coffee machines and rain showers. The decor is described as simple yet elegant with stylish touches that add to the overall charm.

Several reviews emphasize the daily room service and excellent cleaning standards, ensuring a tidy and welcoming environment throughout the stay. The bathrooms are also frequently mentioned for their size and functionality. Some guests have had reservations about the room ambience and occasional noise, particularly on the ground floor, but these concerns seem minor compared to the overwhelming positive impressions.

The comfort of the rooms is a recurring theme with many reviews highlighting the cozy atmosphere and high ceilings. The hotel also boasts good soundproofing, contributing to a restful experience. The central location and charming interior design further enhance the appeal of OttoH Charm Stay.

Overall, the spaciousness, cleanliness and thoughtful amenities make OttoH Charm Stay a delightful choice for a comfortable stay, combining modern comforts with an appealing aesthetic.

Beds
OttoH Charm Stay consistently receives high praise for its beds, which come in a variety of sizes, including king-sized and double beds. Guests frequently mention the beds' large size and remarkable comfort, making for a restful sleep. Many reviews highlight the beds as being exceptionally comfortable with firm but cozy mattresses and clean, soft linens. The pillows, too, get commendation, though some find them a bit too soft or low. Rooms are typically described as quiet and conducive to a good night's sleep. Despite a few mentions of beds being too hard, the overall sentiment is overwhelmingly positive with adjectives like superb, amazing and delicious frequently used to describe the bedding experience. The combination of spacious and well-maintained beds contributes significantly to the guests' overall satisfaction and a fantastic stay at OttoH Charm Stay.

Cleanliness
OttoH Charm Stay boasts an impressive track record for cleanliness, consistently praised by guests for its meticulous standards. Rooms are described as always clean with daily cleaning routines ensuring fresh towels and tidy spaces every day. Guests have appreciated the spotless and hygienic environment, noting that both rooms and bathrooms are maintained to high standards. The structure itself is noted for being clean and beautiful, tucked within the city center. The hotel’s emphasis on perfect cleanliness extends to all spaces, contributing to a very comfortable and pleasant stay. The exceptional cleaning service, combined with consistently high levels of hygiene, make OttoH Charm Stay a highly recommended option for travelers seeking a spotless and pleasant accommodation.

Staff
At OttoH Charm Stay, the staff consistently stand out for their exceptional friendliness and professionalism. Guests frequently highlight the warm and welcoming nature of both the reception and cleaning staff, noting their attentiveness and thoroughness. The staff's ability to accommodate flexible check-in and check-out dates is particularly appreciated, contributing to a seamless guest experience.

The management team, including standout members such as Roberta, Tommaso, Roberto and Paola, receive high praise for their helpfulness and kindness. Communication with the staff, whether through direct interaction or via messaging platforms like WhatsApp, is consistently described as clear and effective. This high level of responsiveness ensures that all guest inquiries are addressed promptly and kindly.

Overall, the service at OttoH Charm Stay exceeds expectations with guests feeling well taken care of and valued throughout their stay. Whether it’s the friendly reception, the efficient cleaning service or the overall warm hospitality, the staff truly make a significant positive impact on the guest experience.

Wi-Fi
OttoH Charm Stay generally provides a satisfactory Wi-Fi experience for guests looking for a reliable connection during their stay. While there were instances where the internet was slow, affecting activities like TV streaming and video watching, many guests reported that the Wi-Fi worked well and was reliable. The Wi-Fi password is provided upon arrival, ensuring ease of access. Despite some occasional instability, the overall feedback indicates that Wi-Fi service at OttoH Charm Stay is good and usually meets guests' needs without significant issues.

Accessible
OttoH Charm Stay offers a range of accessibility features that make it suitable for guests with disabilities and families with strollers. The hotel is adapted for people with disabilities, boasting both an elevator and a ramp for ease of movement. The fully automated check-in process with digital communication and keyless access system ensures a hassle-free arrival and departure experience. Guests appreciate the security access codes that provide independent access while maintaining respect for other guests.

The hotel is conveniently accessible via metro from the airport with the Colon stop just 500 meters away, making travel straightforward. Rooms on the ground floor offer easy access to a little patio for rest and relaxation. Inside, the presence of a water dispenser in the lobby, along with a coffee machine and kettle in the rooms, adds to the comfort.

While the rooms and bathrooms have good doors and some accessibility-friendly features, there are still areas for improvement, such as the need for grab bars in the bathrooms and wider hallway spaces for wheelchair users. Despite minor shortcomings like the emergency exit light affecting room darkness and an occasionally reported uncomfortable bed on the ground floor, the overall amenities and friendly staff make for a pleasant stay. Whether for families with strollers or guests in wheelchairs, OttoH Charm Stay provides essential accessibility features that enhance guest comfort and independence.


No, OttoH Charm Stay doesn't have any pool.

No, a spa isn't available at OttoH Charm Stay.

No, OttoH Charm Stay doesn't allow dogs.

No, parking facilities aren't available at OttoH Charm Stay.

No, OttoH Charm Stay doesn't have a gym.

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