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Summary of reviewsThe Best Western PLUS Vancouver Mall Drive enjoys strong positive reviews across multiple categories, making it a preferred choice for guests seeking convenience, comfort, and quality service. Its prime location near a variety of dining, shopping, and entertainment options, as well as its proximity to major highways and attractions, makes it an ideal base for exploring the area or attending nearby events. Guests find the accessibility to the Portland metropolitan area and the Columbia River Gorge particularly advantageous.
The hotel offers a standout breakfast experience, frequently described as one of the best guests have encountered, with a wide range of hot and cold options to satisfy various tastes. The rooms at the hotel are renowned for their spaciousness, cleanliness, and comfort, often highlighted by the extremely comfortable beds that ensure a restful sleep. Additionally, the hotel maintains high standards of cleanliness throughout the property, from the rooms to common areas, contributing to a consistently pleasant stay.
Guest feedback consistently celebrates the remarkable service provided by the hotel staff. The staff's friendliness, efficiency, and willingness to accommodate special requests are frequently noted, with specific mentions of exceptional service from staff members like Mr. Jerry, Cheryl, Tara, Micky, and Renee. The hotel’s amenities also cater to family needs, offering a family-friendly atmosphere with features such as an indoor swimming pool, a hot tub, and pet-friendly accommodations, which are particularly appreciated by those traveling with children or pets.
Moreover, the hotel’s inclusive approach makes it a considerate choice for guests with specific needs, such as accessibility requirements. Overall, the Best Western PLUS Vancouver Mall Drive excels in delivering a clean, comfortable, and inviting experience that meets or exceeds guests' expectations, making it a well-regarded option for both leisure and business travelers alike. Show more
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Categories
Family Friendly Hotel
This hotel is a good option for families looking for a comfortable stay with access to the Vancouver Mall.
Dog Friendly Hotel
This hotel allows 2 dogs up to 80 lbs in designated rooms for an additional fee of $20 per pet, per night. All pet-friendly rooms are located on the first and second floors, and there is a pet relief area with waste stations on the property.
Hotel with Swimming Pool
Best Western Plus Vancouver Mall Drive features a pool and is located conveniently near the Vancouver Mall. It combines accessibility with recreational facilities.
Indoor Pool
Business Hotel
Best Western Plus Vancouver Mall Drive provides conference facilities for up to 35 guests. It also offers a business center and complimentary breakfast. Rooms are equipped with internet access.
Accessible Hotel
This hotel has accessible parking spaces and an accessible route to the hotel entrance. The reception desk, eating area, public restrooms, business center, and laundry room are accessible. Accessible room features include accessible bathrooms, room controls, closed-caption televisions, visual notification devices, and telephones with volume control.
Hotel with Gym
The hotel includes a fitness center, giving guests the opportunity to exercise. The fitness center is adequately equipped for a simple workout.
3-Star Hotel
Offers well-appointed rooms and a range of amenities including a pool, fitness center, and complimentary breakfast. Its location near Vancouver Mall provides convenient access to shopping and dining.
Hotel with Indoor Pool
Adjacent to the Vancouver Mall, this hotel offers an indoor pool, sauna, and fitness center. It also provides a daily hot breakfast.
Hotel near Golf Courses
Hotel for Honeymoon
Room Types
Queen Room with Two Queen Beds Non-SmokingThis double room features a coffee maker, hairdryer, microwave, and refrigerator.
Queen Suite with Two Queen Beds with Spa Bath - Non-SmokingThis double room features a spa bath, coffee maker, hairdryer, microwave, and refrigerator.
King Room - Non-SmokingThis suite features a coffee maker, hairdryer, microwave, and refrigerator.
King Suite with Sofa Bed - Non-SmokingThis suite features a sofa bed, coffee maker, hairdryer, microwave, and refrigerator.
King Suite with Spa Bath - Non-SmokingThis suite features a spa bath, coffee maker, hairdryer, microwave, and refrigerator.
Two-Bedroom Suite with King Bed- Non-SmokingThis suite features a coffee maker, hairdryer, microwave, and refrigerator.
Queen Suite with Two Queen Beds and Sofa BedThis suite features a coffee maker, hairdryer, microwave, and refrigerator.
Queen Room - Non-SmokingThis double room features a coffee maker, hairdryer, microwave, and refrigerator.
Queen Room with Spa Bath - Non-SmokingThis double room features a spa bath, coffee maker, hairdryer, microwave, and refrigerator.
Queen Room with Two Queen Beds - Non-Smoking/Disability AccessThis double room features a coffee maker, hairdryer, microwave, and refrigerator.
Two Room King Suite - Non-SmokingThis suite is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating.
King Room - Non-SmokingThe spacious double room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
King Suite - Non-SmokingThis suite is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating.
King Suite with Jetted Tub - Non-SmokingThis suite is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating.
One-Bedroom Apartment with King Bed - Non-SmokingThe spacious double room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Room - Mobility AccessibleThe spacious double room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.4
Very Good
Location
The Best Western PLUS Vancouver Mall Drive boasts a highly praised location, making it an ideal choice for travelers interested in shopping, dining, and accessibility. Guests appreciate its proximity to Vancouver Mall, offering a plethora of restaurant options and shopping opportunities within walking distance. Situated conveniently near major highways like I-205 and I-500, the hotel provides easy access for both leisure and business travelers, allowing seamless travel to nearby attractions, including the Portland metropolitan area and the Columbia River Gorge.
The hotel's location is not only convenient for reaching local attractions but also serves as a strategic spot for those attending events at the nearby amphitheater. Guests find it easy to commute to classes and work commitments while enjoying a quiet and safe environment. The surrounding area offers a plethora of dining choices and entertainment options, catering to different tastes and preferences.
In addition to its prime location, the hotel ensures a pleasant stay with friendly and efficient staff, offering guests a warm welcome and a helpful service experience. The included breakfast receives positive notes for its variety, alongside clean and comfortable accommodations. Overall, the hotel combines an excellent location with quality amenities, making it a preferred choice for many returning visitors.
Breakfast
The breakfast experience at Best Western PLUS Vancouver Mall Drive emerges as a highlight of guests' stays, with many praising the variety and quality of options available. The morning offerings include a wide range of both hot and cold items, such as eggs, sausage, fried potatoes, waffles, and more. Guests often commend the breakfast as excellent, substantial, and even one of the best they've encountered in a hotel setting. The menu is noted for changing daily, adding an element of freshness and excitement to each morning. The service is another standout aspect, with attentive staff ensuring that the buffet is replenished frequently, maintaining cleanliness, and providing friendly interactions. The presence of options like non-dairy milk also adds to the satisfaction of the guests. Overall, the breakfast at this hotel is frequently described as wonderful, providing a variety of flavors and choices to effectively start the day.
Rooms
Best Western PLUS Vancouver Mall Drive stands out for its consistently clean and comfortable accommodations. Guests appreciate the spaciousness of the rooms, often highlighting their generous size. Many reviews mention that the rooms are very large with pleasant layouts, ensuring easy access to amenities such as pools and spas. The hotel offers well-maintained, modern spaces that cater to various needs with practical amenities like microwaves and refrigerators readily available.
Comfort is a recurring theme with guests frequently mentioning the incredibly comfy beds that guarantee a restful night. The rooms maintain a comfortable temperature throughout the night, which adds to the overall positive experience. Reviews describe the rooms as elegantly decorated and spacious, with some even including jetted tubs for a touch of luxury.
The cleanliness of the rooms and the entire hotel is highly praised by guests. The establishment appears to have high standards for maintenance, contributing to its fresh and tidy ambiance. Hotel staff enforce mask-wearing policies, likely reinforcing a sense of safety and hygiene among guests.
Overall, the Best Western PLUS Vancouver Mall Drive delivers a pleasant and satisfying stay with clean, spacious, and comfortable rooms, complemented by good amenities and a nice breakfast, ensuring guests enjoy their visit.
Beds
The beds at Best Western PLUS Vancouver Mall Drive consistently receive praise from guests, highlighting a notable level of comfort during their stay. Numerous reviews mention that the beds are very comfortable, with adjectives like "super comfy," "very comfy," and "extremely comfortable" frequently used. Travelers express admiration for the beds providing restful sleep, with some guests even wishing they could take them home. The clean and well-equipped rooms complement the comfortable beds, offering an overall relaxing experience. A few reviews mention minor issues, such as a mattress in need of replacement or a bed dipping in the middle, but the consensus remains largely positive regarding the sleeping arrangements at this hotel. Overall, guests seem to appreciate the comfort and cleanliness, along with a spacious and well-maintained property that enhances their stay.
Cleanliness
Located conveniently by Vancouver Mall Drive, Best Western PLUS provides a welcoming and super clean environment for travelers seeking comfort and quality. Guests consistently praise the impeccable cleanliness of the property, with rooms and common areas maintained to a high standard. The rooms are not only clean but also cozy and spacious, offering comfortable beds for a restful stay. Many reviewers highlight the building's well-maintained condition, making it a peaceful retreat with quiet halls and clean surroundings both inside and outside.
The friendly and helpful staff adds to the overall pleasant experience, ensuring a smooth check-in and accommodating needs with genuine warmth and efficiency. Guests appreciate the indoor pool area, which, while clean, could benefit from enhanced ventilation.
Breakfast impresses visitors with its quality and variety, exceeding typical hotel breakfast expectations, and even garnering comparisons favorable to other major brand offerings. The hotel's ADA options cater to guests with specific needs, reinforcing its reputation as a thoughtful and inclusive choice. Overall, Best Western PLUS Vancouver Mall Drive delivers a clean, comfortable, and inviting stay that meets or exceeds guests' expectations time and again.
Staff
Visitors to the Best Western PLUS Vancouver Mall Drive consistently praise the hotel staff for their remarkable friendliness and attentive service. Guests frequently mention the team as being not only approachable but also highly efficient and accommodating. Staff members are noted for their willingness to go above and beyond, ensuring every guest feels welcomed and comfortable throughout their stay. Whether it's the front desk team or the breakfast crew, their commitment to providing exceptional service stands out.
Several reviewers make special mention of key staff members, including Mr. Jerry and the front desk duo Cheryl and Tara, highlighting their exceptional customer service skills. Micky at the front desk is also celebrated for his extraordinary assistance, making guests feel valued and attended to. Renee's warmth and accommodating nature further add to the hotel's reputation for superior service.
Guests appreciate the professional demeanor of the staff, often noting their friendliness coupled with efficiency. The team’s efforts to maintain cleanliness and comfort in both the rooms and communal areas, like the lobby's coffee machine, are frequently acknowledged. The staff at Best Western PLUS Vancouver Mall Drive clearly prioritizes guest satisfaction, aiming to create a seamless and pleasant experience for everyone.
Pool
The Best Western PLUS Vancouver Mall Drive hotel offers a variety of amenities, among which the indoor swimming pool stands out as a favorite feature among guests. Many emphasize the pool's welcoming warmth and cleanliness, making it a perfect spot for families. Kids, in particular, have a blast, with some noting the pool's spaciousness allows for actual laps, reminiscent of an old-fashioned pool design. The presence of a hot tub and sauna further enriches the experience, with both frequently praised for their excellent condition and cleanliness.
The pool's accessibility and late hours are appreciated by guests, whether it’s for an evening swim or for activities like the volleyball team utilizing the space. The pool and hot tub staying open until 11 PM adds convenience for those returning to the hotel after a long day.
Despite the general positivity, there are occasional references to the pool’s age and a need for better airflow in the pool area, which can sometimes feel stuffy. Additionally, there are instances when the sauna is noted as being closed, but this doesn't seem to deter guests from enjoying the available facilities. For families, the combination of pool, hot tub, and included breakfast creates a rewarding experience, contributing to a memorable stay.
Family
The Best Western PLUS Vancouver Mall Drive offers a welcoming atmosphere for families traveling with children and pets. Guests have enjoyed the fun breakfasts that add a delightful start to the day for the little ones. The pool is a popular spot for families, providing plenty of enjoyment for children. Its pet-friendly policy is another appreciated feature, making it a convenient choice for families with furry companions. The hotel is strategically located, offering excellent value due to its proximity to family-friendly attractions, restaurants, and amusement centers, enhancing the overall experience for visitors. Accommodations like the King Suite cater well to families, providing ample space for group stays. The hotel maintains a reputation for comfort and cleanliness, creating a reliable option for visitors attending family events or simply exploring the area.
Dog Friendly
Best Western PLUS Vancouver Mall Drive is a well-regarded choice for travelers with pets. The hotel accommodates dogs, a significant factor for those traveling with their furry companions. Guests appreciate the pet-friendly nature of the property, noting its convenience and suitability for families. The hotel enables guests to request specific rooms, such as those on the first floor, which caters to older pets or those with special needs. Reviewers highlight a seamless experience when bringing along their dogs, which enhances the overall stay. The hotel goes the extra mile to ensure that service animals feel welcomed, making it a suitable option for those traveling with service dogs.
Yes, Best Western PLUS Vancouver Mall Drive has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Best Western PLUS Vancouver Mall Drive.
Yes, Best Western PLUS Vancouver Mall Drive welcomes dogs.
No, parking facilities aren't available at Best Western PLUS Vancouver Mall Drive.
Yes, Best Western PLUS Vancouver Mall Drive has a gym.