Velingrad, 4 Edelweiss tr.42.00094,23.977067(Show on Map)
8.0
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Balneocomplex Kamena, located in the serene hills of Velingrad, Bulgaria, offers an impressive retreat amidst a tranquil pine forest. Guests are treated to breathtaking views of the Rhodope Mountains with easy access to natural attractions like Lake Kleptuza and Klisura Park. The hotel's quiet and pristine location, combined with renovated premises and spacious rooms, delivers a comfortable and relaxing stay.
The breakfast buffet garners positive feedback for its variety and richness, appealing to various tastes. Though some guests note occasional monotony, the overall sentiment is one of satisfaction. Dinner experiences vary with many praising the diverse menu and delicious food, complemented by attentive staff and enjoyable ambiance, despite occasional issues with service speed.
Rooms are spacious and offer magnificent mountain views, but some require modernization. While guests appreciate the cleanliness and comfort, there are concerns about dated interiors and occasional maintenance issues.
Cleanliness throughout the hotel is highly commended, including the rooms, lobby, pools and spa facilities. Guests often highlight the hygiene and professional upkeep, though some areas would benefit from minor cosmetic repairs. The staff receives accolades for their friendliness and helpfulness, significantly contributing to a positive atmosphere, despite a few reports of inconsistent hospitality.
The free Wi-Fi, though appreciated, is noted for being unreliable in certain areas, indicating a need for improvement in connectivity. The hotel's spa facilities are a highlight, praised for their cleanliness, well-maintained amenities and excellent service. The variety and quality of treatments enhance the overall guest experience.
The pool facilities, particularly the outdoor heated pools with mineral water, are a key attraction, appreciated for their cleanliness and pleasant temperature. However, the indoor pool can become overcrowded and uncomfortably warm and there are sometimes insufficient loungers available.
While the hotel offers various recreational activities, tennis enthusiasts may be disappointed by the absence of courts. Additionally, parking can be a challenge due to limited spaces, though a shuttle service provides some convenience.
Balneocomplex Kamena is family-friendly, offering amenities such as a playroom and cribs, though the pool area can become lively with children. Overall, the hotel stands out as a peaceful and rejuvenating destination, well-suited for nature lovers and those seeking a relaxing escape.
Categories
Honeymoon
Balneocomplex Kamena provides a serene retreat with its spa facilities and wellness programs. The peaceful environment is ideal for couples seeking relaxation and quality time together.
Spa
Designated as a 'Balneocomplex', suggesting a focus on therapeutic treatments using mineral water, in addition to standard spa facilities.
Pool
This hotel offers swimming pools and spa facilities. It is known for its relaxing environment and quality service.
Heated Pool
Indoor Pool
Outdoor Pool
Parking
Balneocomplex Kamena provides free private on-site parking. Accessible parking is also available for guests.
Gym
Offers spa facilities and a fitness center.
3 Star
The hotel offers a spa, a sauna, a fitness center, a tennis court, and both indoor and outdoor swimming pools. It is located a short walk from Kleptuza Lake, providing both relaxation and activities.
Indoor Pool
The hotel features an indoor pool within its balneo complex. It is a popular choice for guests seeking therapeutic treatments.
Heated Pool
This hotel includes a heated indoor swimming pool and a seasonal outdoor pool. It also offers a Turkish bath and a Jacuzzi, with some rooms providing private pools, enhancing the heated water amenities.
Family
Tennis
Outdoor Pool
Room Types
Double or Twin RoomThis double room features a cable TV.
Please note that all rates on 31 December include a Gala Dinner and Brunch on 1 January. For these services, guests sleeping at extra beds are charged separately.
Suite (2 Adults)The suite features 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. Featuring a balcony with mountain views, this suite also provides a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.
Suite (2 Adults + 1 Child)This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and bathrobes. The suite offers a wardrobe, a carpeted floor, heating, a flat-screen TV with cable channels, as well as garden views. The unit offers 2 beds.
Suite (3 Adults)The spacious suite offers a wardrobe, a carpeted floor, a balcony with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
About Balneocomplex Kamena
Registry or License or Notification Number: В4-93З-5Ю1-В1
Guest Reviews
8.0
Very Good
Review Summaries
Location
Balneocomplex Kamena enjoys high praise for its idyllic location in Velingrad, Bulgaria. Set on a hill amidst a peaceful pine forest, guests are treated to breathtaking views of the Rhodope Mountains and the surrounding nature. The hotel's proximity to natural attractions such as Lake Kleptuza and Klisura Park, as well as its nearness to Velingrad Yug train station, adds to its convenience.
The area is described as both quiet and tranquil, making it a perfect retreat for those seeking serenity and fresh mountain air. The hotel's sizeable, renovated premises and spacious rooms contribute to a comfortable stay. The courtyard, likened to a park, offers ample space for relaxation and walks, while the clean and well-maintained atmosphere enhances the overall experience.
Guests also highlight the excellent breakfast and commend the on-site spa facilities. The combination of natural beauty, a relaxed atmosphere and practical location make Balneocomplex Kamena a highly recommended destination for nature lovers and those looking to unwind. Despite being situated at the edge of the city, the hotel's secluded setting within the forest hills adds to its charm, providing a rejuvenating escape from urban life.
Breakfast
Balneocomplex Kamena offers a generally positive breakfast experience, featuring a diverse and varied buffet style that caters to many different tastes. Reports highlight the abundance and richness of the options available with many guests finding the food delicious and the portions generous. The breakfast is often described as very good, excellent and even perfect by some, providing a satisfactory and sufficient start to the day.
However, there are a few mixed opinions. While the diversity and quality are praised, some guests noted that the breakfast can be monotonous with the same options available each day. A minority of reviews pointed out that the food could be of higher quality or more varied and occasionally, the breakfast was described as poor or below average.
Overall, breakfast at Balneocomplex Kamena seems to meet or exceed expectations for the majority of guests, making it a strong point of the hotel’s offerings despite the occasional suggestion for improvement.
Dinner
Dinner at Balneocomplex Kamena offers a mixed experience with predominantly positive remarks about the variety and quality of dishes. Guests have praised the diverse menu, ensuring there is something for every taste and found the food to be delicious, varied and reasonably priced. Individual attention and assistance from the staff have also been highlighted, especially when arriving late and nearly missing the restaurant hours.
The convenience of an all-day open restaurant is noted positively, complemented by a barbecue available for meat lovers post-lunch. With picturesque views of the Rhodope Mountains and evergreen pines, dining here is considered enjoyable and relaxing.
While many guests enjoyed good cuisine and well-prepared meals, some encountered issues such as slow service, ill-prepared dishes and occasionally cold or tasteless food. The restaurant's ambiance, featuring enjoyable DJ music during dinner, adds to the pleasant dining experience, although some found the quality and portion sizes inconsistent.
Overall, while there are areas for improvement, especially regarding service speed and consistency, many guests have found the dinner at Balneocomplex Kamena delightful with fresh, tasty food and a welcoming atmosphere.
Rooms
Balneocomplex Kamena offers rooms with mixed reviews, highlighting both strengths and areas needing improvement. Guests often commend the spaciousness of the rooms with many noting that they are clean, warm and offer magnificent mountain views. The balconies are generally well-appreciated for their condition and scenic outlook.
However, the age and condition of the interiors draw criticism. Many reviews mention that the rooms and furniture are dated with specific grievances about worn-out carpets, old furniture and mold in bathrooms. Guests have reported occasional cleanliness issues, such as dirty carpets and a musty odor. The lack of air conditioning in many rooms also seems to be a frequent point of contention.
The apartments at Balneocomplex Kamena are often described as large and comfortable, providing a good size space and cozy ambiance. Some rooms on specific floors, such as those near the pool and spa, were particularly highlighted for their cleanliness and spaciousness.
Despite some maintenance concerns like missing or malfunctioning lighting fixtures, non-working electrical sockets and dated decor, guests generally found the rooms to be welcoming and hygienic. The size and cleanliness of the accommodation are consistently highlighted as positive aspects, although improvements in modernization and amenity provision, such as adding tea kettles and air conditioning, are needed.
Overall, while the spaciousness and views are significant positive features, the hotel could benefit from refurbishments and enhanced attention to maintenance and cleanliness to fully meet guest expectations.
Beds
Balneocomplex Kamena receives varied feedback regarding the beds with many guests highlighting the comfort of the beds. Numerous reviewers describe the beds as very comfortable with some specifically mentioning the comfort of the mattresses. Cleanliness of the beds is also praised, though there are significant criticisms as well.
Some reviews point out that the mattresses are worn out, creaky and even cause discomfort with a few guests noting that the mattresses are too soft or narrow. Concerns extend to the pull-out sofa beds, particularly for children, which are considered small and not very comfortable. There are also complaints about the beds moving apart, particularly the double mattresses.
The varying experiences with the beds suggest mixed quality across the hotel with some units needing urgent replacement or maintenance to meet guest expectations. Attention to the state of bedding, including the sheets and pillows, is also crucial as there are mentions of dirty and unsatisfactory items. Despite these issues, the many positive remarks about the comfortable beds suggest that guests can still enjoy a good night's sleep under the right conditions.
Cleanliness
Balneocomplex Kamena offers a compelling mix of cleanliness and comfort, evident in the positive feedback from numerous guests. Many reviewers highlighted the overall cleanliness of the hotel, including the rooms, lobby and pools with specific mentions of the excellent hygiene maintained in the rooms, restaurant, barbecue and pools. Guests appreciated the clean and well-kept facilities, noting the professional massages and spotless spa amenities.
The hotel is described as big, renovated and clean with good hygiene standards maintained throughout. Visitors were particularly pleased with the clean pools, saunas, steam bath and the frequent changes of sheets. The hotel's cleanliness extends to the base and even the general areas, which are reported as very clean and well-maintained.
However, some areas require attention, such as cosmetic repairs needed in the rooms, lobby and corridors. A few guests pointed out issues with dirty carpets, mold in corners and occasional cobwebs. Despite these concerns, the general sentiment leans towards a positive experience with hygiene and cleanliness.
The hotel offers many amenities, including outdoor heated pools, a steam room and a shuttle service to Plovdiv, contributing to its appeal. The rooms are highlighted for being spacious and comfortable, although some reviews noted the need for better maintenance in certain aspects.
Overall, Balneocomplex Kamena is recognized for its cleanliness and pleasant environment, making it a favorable choice for visitors seeking a clean and cozy stay.
Staff
Balneocomplex Kamena is often praised for its friendly and helpful staff. Guests describe the team as polite, kind and consistently smiling, contributing to a positive atmosphere throughout the hotel. The reception staff are frequently noted for their responsiveness and individual attention to guests with specific mentions of staff going above and beyond, such as returning lost items promptly. Restaurant service receives high marks for politeness and friendliness, enhancing the dining experience.
Despite this, there are occasional negative mentions. Some guests encountered grumpiness from receptionists and inadequate behavior from restaurant staff. A few reviews pointed to a lack of interest from certain receptionists and moments of rudeness or bad attitude.
Overall, the general consensus highlights the staff's professionalism, attentiveness and the pleasant emotions they foster with special praise for their accommodating and supportive nature.
Wi-Fi
Despite offering free Wi-Fi, Balneocomplex Kamena seems to struggle with providing consistent and reliable internet access throughout the hotel. Some areas, especially the corner rooms, face significant connectivity issues. Guests have noted that the Wi-Fi signal can be unstable on the upper floors and that in some instances, the internet was only accessible on the terrace of a neighboring hotel. The connection appears to be spotty and insufficient in several areas, leading to dissatisfaction among those needing reliable internet access. While the availability of free Wi-Fi is a plus, improvements in connectivity and stability are necessary for a better guest experience.
Spa
The spa experiences at Balneocomplex Kamena are highly praised for their cleanliness and excellent maintenance. Guests frequently highlight the top-notch spa facilities, warm pools and the high level of hygiene throughout the complex. Many were delighted by the quality of the massages and the effectiveness of the various spa procedures offered. The organization within the spa area is commendable, ensuring a smooth and relaxing visit for all guests.
Despite a few minor service hiccups, such as the steam bath occasionally not working and restrictive jacuzzi hours, the overall feedback is overwhelmingly positive. The unique natural mineral water and the beautiful, well-maintained pools are standout features that guests love. Additionally, the courteous and friendly staff contribute to a pleasant spa experience.
The variety offered in the spa complex, including the sauna, steam bath and fitness center, adds to the overall appeal. The facility's commitment to daily water changes and maintaining high hygiene standards is particularly appreciated by visitors. The combination of excellent spa services, relaxing atmosphere and well-kept facilities makes Balneocomplex Kamena's spa a noteworthy destination for rejuvenation and relaxation.
Pool
Balneocomplex Kamena offers an impressive array of pool facilities that predominantly receive high acclaim from guests. The complex is highlighted for its excellent pools featuring natural, warm mineral water, which are described as big, clean and well-maintained. Many guests appreciate the daily change of mineral water in the pools, ensuring an enjoyable and hygienic swimming experience. The outdoor pool, in particular, is frequently referred to as wonderful and very clean with a pleasant temperature making it enjoyable even in winter months.
Although the indoor pool also maintains high cleanliness standards, it is often noted to be small and can become quite warm, reaching temperatures that some find unbearable. This pool's limited size contrasts with the large outdoor pool, often resulting in overcrowding, particularly with children. Despite this, the inclusion of a sauna and steam bath further enhances the spa atmosphere.
The pool area, however, does face critique regarding insufficient loungers and seating, making it challenging for guests to find a spot during peak times. The pool's closure time at 7pm also leaves some feeling disappointed. Nonetheless, the cleanliness, warmth and therapeutic quality of the mineral water largely contribute to a positive overall assessment of the pool facilities.
Overall, Balneocomplex Kamena is recognized as a good choice for a vacation destination, offering clean, large and well-maintained mineral water pools that are a central feature of the guest experience.
Tennis
Balneocomplex Kamena offers a range of recreational activities including a game room and fitness equipment, making it a well-rounded destination for leisure. However, despite being part of the hotel complex, guests have noted that there are no actual tennis courts available. Overall, while the hotel provides various amenities for a relaxing stay, tennis enthusiasts might find the absence of courts disappointing.
Parking
At Balneocomplex Kamena, opinions on parking are mixed but generally highlight the limited availability of spaces. While there is safe parking near the hotel, the lot itself is quite small and quickly fills up, which doesn't quite meet the hotel's capacity needs. Some guests were forced to park on the street, often far from the hotel entrance. For added convenience, a shuttle service is available to transport guests between the parking area and the hotel, but the number of steps can be challenging for some. Those who did find a spot appreciated being able to park right under the terraces or having a designated space for their cars. Overall, ample parking can be a concern, especially during peak times and guests may need to arrive early or be prepared to park further away.
Family
Balneocomplex Kamena is a family-friendly destination that offers a variety of amenities suitable for children, making it a good choice for a family vacation. Families appreciate the recent addition of a playroom, which caters even to the youngest guests. The hotel provides cribs for children, adding to its family-friendly appeal. The family rooms are noted to be comfortable, contributing to a pleasant stay for those traveling with kids.
However, it's important to note that the pool area can get quite crowded with children and there have been instances of kids jumping and splashing uncontrollably in the pools. While the hotel provides a peaceful and relaxing environment, it is worth considering the lively atmosphere at the pool if you plan to spend time there with your family. Despite these minor drawbacks, Balneocomplex Kamena remains a well-loved destination for families seeking a relaxing getaway.
3 Star
Balneocomplex Kamena, a three-star hotel, has received mixed reviews concerning its facilities and services. Many guests feel that the service level, especially in the restaurant, falls below what is typically expected for a three-star establishment. Some have noted that the price seems more fitting for a five-star hotel, which raises concerns about its value for money.
Despite these drawbacks, the hotel is described as clean and warm. However, there are mentions of dirty carpets, damaged bathrobes and moldy bathrooms with torn wallpapers, which indicate areas needing improvement. The hotel appears dated with several reviewers commenting on its old and used appearance, reminiscent of the Soviet era. Guests have noted that despite some new colors, it hasn't significantly shaken off its old socialist charm.
Facilities seem to mismatch the size of the hotel with the pool in particular being undersized for such a large complex. In the heat of summer, the lack of air conditioning adds to guests' discomfort. Despite these criticisms, the hotel manages to align the price with the quality of accommodations offered, but only just. Overall, it seems that the hotel has areas that require modernization and service improvements to genuinely meet the expectations of a three-star rating.
Outdoor Pool
Balneocomplex Kamena features an outdoor pool that has garnered mixed reactions from guests. The pool is often described as clean and full of beneficial mineral water, making it a wonderful amenity for those looking to relax and unwind. However, some guests noted that the pool can be too small for the size of the resort, leading to a crowded experience at times. The temperature of the water is another point of concern with several reviews mentioning that it was not warm enough, though it can be heated when necessary. There are also outdoor and indoor amenities for children of all ages, adding to the family-friendly environment. Despite a few drawbacks, the overall sentiment portrays a clean and enjoyable facility with room for improvement in terms of size and temperature control.
Indoor Pool
Balneocomplex Kamena features an indoor pool that is generally appreciated for its cleanliness and warmth, often hitting temperatures around 34°C. The water quality is consistently noted as clean with many reviewers highlighting its pleasant warmth which seems perfect in the mornings but can become uncomfortably hot later on in the day.
However, the pool's size is a recurring concern with multiple reviews mentioning that it is small and can quickly become overcrowded, especially since it tends to quickly fill up with guests. The fact that it closes relatively early with some guests suggesting longer hours, might also contribute to the congestion, making it less ideal for those looking to swim laps or have a more leisurely experience later in the day.
Despite these limitations, the well-maintained nature of the facility and the special mineral water used in the pool add a unique touch. All in all, while the indoor pool at Balneocomplex Kamena is a clean and pleasant spot, it's best enjoyed during quieter times to fully appreciate its warm and relaxing environment.
FAQ
Yes, Balneocomplex Kamena has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Balneocomplex Kamena.
No, Balneocomplex Kamena doesn't allow dogs.
Yes, parking facilities are available at Balneocomplex Kamena.
