Balaju Hotel & Suites
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Summary of reviewsBalaju Hotel & Suites is consistently praised for its prime location, making it an ideal choice for visitors keen to explore local attractions such as the aquarium, beach, Ripley's and wax museums. Positioned conveniently on the boulevard with easy access to taxis and local transportation, the hotel ensures a comfortable and enjoyable stay with stunning ocean and yacht club views available from select rooms.
Guests generally commend the cleanliness and comfort of the hotel's rooms, which feature spacious layouts, large bathrooms and occasionally balconies with sea views. The excellent hygiene standards and overall upkeep of the facilities contribute significantly to a positive guest experience. Secure underground parking with efficient valet service further enhances the convenience for visitors.
The staff at Balaju Hotel & Suites earn high marks for their friendliness and attentiveness. From the front desk to the restaurant staff and cleaning personnel, the level of service is consistently excellent, ensuring guests feel well cared for throughout their stay.
While the buffet breakfast garners positive feedback for its delicious and varied offerings, the complimentary continental breakfast is seen as lacking in variety and quality. Guests hope for improvements and a return to the fuller buffet option post-COVID.
Rooms are generally clean and spacious, though some feedback suggests improvement areas like better lighting and mattress updates. The beds receive mixed reviews with some guests finding them comfortable while others note hardness and wear issues.
Finally, the internet service and pool facilities receive more critical feedback. The WiFi often fails to meet guest expectations, described as inconsistent or entirely non-functional. The pool, while enjoyable for some, is frequently criticized for its cold temperature, small size and maintenance issues.
Overall, Balaju Hotel & Suites combines an excellent location, commendable service and clean, comfortable accommodations to make it a favored destination for many travelers with areas for improvement particularly in the breakfast variety, WiFi reliability and pool amenities.
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Guests generally commend the cleanliness and comfort of the hotel's rooms, which feature spacious layouts, large bathrooms and occasionally balconies with sea views. The excellent hygiene standards and overall upkeep of the facilities contribute significantly to a positive guest experience. Secure underground parking with efficient valet service further enhances the convenience for visitors.
The staff at Balaju Hotel & Suites earn high marks for their friendliness and attentiveness. From the front desk to the restaurant staff and cleaning personnel, the level of service is consistently excellent, ensuring guests feel well cared for throughout their stay.
While the buffet breakfast garners positive feedback for its delicious and varied offerings, the complimentary continental breakfast is seen as lacking in variety and quality. Guests hope for improvements and a return to the fuller buffet option post-COVID.
Rooms are generally clean and spacious, though some feedback suggests improvement areas like better lighting and mattress updates. The beds receive mixed reviews with some guests finding them comfortable while others note hardness and wear issues.
Finally, the internet service and pool facilities receive more critical feedback. The WiFi often fails to meet guest expectations, described as inconsistent or entirely non-functional. The pool, while enjoyable for some, is frequently criticized for its cold temperature, small size and maintenance issues.
Overall, Balaju Hotel & Suites combines an excellent location, commendable service and clean, comfortable accommodations to make it a favored destination for many travelers with areas for improvement particularly in the breakfast variety, WiFi reliability and pool amenities.
Hotel near The Beach
Situated on Boulevard Manuel Avila Camacho, this hotel is close to the beach. It provides suites for a comfortable stay near the ocean.
4-Star Hotel
This hotel offers budget options and has received very good reviews. It focuses on providing comfortable suites and a range of amenities for a relaxing stay.
Hotel with Outdoor Pool
Offering an outdoor swimming pool with sea views, a sun terrace, and a waterfall, this hotel's pool area also includes a shallow end and is open from 8 AM to 10 PM.
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Guest Reviews
Balaju Hotel & Suites receives high praise for its prime location, making it an excellent choice for visitors looking to explore the area's attractions. Guests frequently highlight the hotel's proximity to key points of interest such as the aquarium, the beach, Ripley's and wax museums. Positioned on the boulevard, the hotel offers easy access to taxis and local transportation. The central location ensures that everything is within reach, enabling a convenient and enjoyable stay.
The hotel also features stunning ocean views, particularly appreciated by those who request specific room locations. Apart from its ideal setting, the hotel is noted for its cleanliness, friendly staff and good facilities. The rooms are described as comfortable and clean, contributing to a restful experience.
Visitors value the secure underground parking and the hotel’s general ambiance. Despite minor suggestions for improved breakfast options and comments on service levels, Balaju Hotel & Suites stands out for its strategic location and excellent service. Guests consistently find it to be a superb base for their vacations with many appreciating its remarkable sea and yacht club views. Overall, Balaju Hotel & Suites combines convenience with comfort, making it a favored destination for many travelers.
When it comes to breakfast at Balaju Hotel & Suites, reviews are mixed but reveal some consistent themes. On the brighter side, many guests praised the buffet breakfast for its delicious and varied offerings. The overall taste and affordability of breakfast received positive mentions with some guests loving the food and describing it as super delicious.
However, the complimentary continental breakfast did not fare quite as well. Several reviewers found it meager and lacking in variety. The included options often consisted of a minimal spread: coffee, a glass of juice, packaged muffins and a few slices of packaged fruit. Certain aspects like hard bread and tasteless fruit also attracted criticism.
Guests pointed out that while the basic breakfast is somewhat lacking, the buffet option provides a significantly better experience. The hope expressed by some is that, as conditions normalize post-COVID, the buffet breakfast will continue to be available, enhancing the overall dining experience. Improvements, particularly in terms of variety and quality, are desired by many guests to bring the complimentary breakfast up to par with the more satisfying buffet option.
Balaju Hotel & Suites offers clean, spacious rooms that many guests have found to be a highlight of their stay. The rooms often feature comfortable, albeit sometimes firm, beds and large spaces that include sizable bathrooms. A number of guests appreciated the comforting air conditioning, friendly staff and particularly enjoyed rooms with balconies and sea views.
However, some feedback pointed out areas for improvement, such as the need for more white light in the rooms and updating their older mattresses. There were mentions of occasional bathroom maintenance issues, including small spaces and minor leaks. While the buffet breakfast received mixed reviews regarding variety, its overall taste was deemed adequate.
Despite minor inconveniences, the general cleanliness of the hotel and the efficiency of the valet parking service are consistently praised. The hotel’s rooms, especially those overlooking the sea and marina, are commended for their spaciousness and beautiful views, making them a worthwhile choice for many travelers.
Balaju Hotel & Suites has received mixed feedback regarding its beds. On the positive side, some guests praised the comfort of the beds, describing them as very comfortable and suitable for business trips. The beds were also noted to be super comfortable and clean by a few travelers.
However, several reviews pointed out issues that could impact a guest's experience. Many found the beds to be hard and uncomfortable with specific mentions of hard rock-like mattresses. There were also complaints about the age and condition of the mattresses with some describing them as very old and needing replacement. Issues with the bed sinking on one side and being very small in four-person rooms were also flagged. Additionally, some guests noted that the bedding had stains and was a bit dirty.
Overall, while there are some positive remarks about the bed comfort at Balaju Hotel & Suites, recurring concerns about hardness, old mattresses and cleanliness issues suggest there is room for improvement in this area.
Balaju Hotel & Suites consistently receives high praise for its remarkable cleanliness. Guests frequently note that the rooms are very clean and comfortable with the establishment maintaining excellent hygiene standards throughout. The facilities are also well-kept and spacious, adding to the overall positive experience. Many reviews highlight the hotel’s prime location and commend the friendly and attentive staff who contribute to a pleasant stay.
Upon arrival, guests often find the cleanliness exceptional, which sets a promising tone for their stay. The hotel is described as both functional and pleasant with ample attention paid to the upkeep of common areas and individual rooms alike. Additionally, the combination of good views and excellent service adds to the hotel’s charm.
The general consensus is that the cleanliness of the hotel significantly enhances comfort, making it a top choice for those who prioritize hygiene when selecting accommodations. While a few minor issues such as lighting and view preferences were noted, the overwhelming sentiment reflects a well-maintained and inviting hotel environment.
Balaju Hotel & Suites is frequently praised for its exceptionally friendly and attentive staff. Guests consistently highlight the high level of service provided by everyone, from the front desk and valet staff to the restaurant employees and cleaning personnel. The service is described as excellent in every aspect with particular commendations for the young man on the evening reception shift and the lady who answers the phone in the restaurant.
The warm and welcoming demeanor of the staff is a recurrent theme. The reception team, valets and other staff members are noted for their willingness to assist and their commendable politeness, ensuring guests feel well-cared for from the moment they arrive. Even when the restaurant service falls short, the overall staff response remains positive.
Despite the few negatives—like issues of privacy in some rooms and occasional delays in the restaurant—the overarching sentiment remains positive due to the staff's dedication and friendliness. Whether attending to routine requests or addressing specific needs, the team at Balaju Hotel & Suites consistently makes a favorable impression on their guests.
Guests staying at Balaju Hotel & Suites have expressed significant dissatisfaction with the hotel's internet service. Many report that the WiFi was either completely non-functional or highly inconsistent during their stay. Issues include failing signals, lack of connectivity in both rooms and common areas like the lobby and persistent problems even after multiple reports to the reception. Some guests received explanations citing issues with the provider, but these did not resolve the connectivity problems. Despite these recurring issues with the internet, other aspects of the hotel are occasionally noted as being satisfactory, though the persistent WiFi problems overshadow these positives. Overall, improvements to the hotel's internet service are highly recommended to enhance guest satisfaction.
Visitors to Balaju Hotel & Suites have mixed feelings about the hotel's pool. While a few have enjoyed a relaxing experience, noting it as clean and even enjoyable for some children, many have faced issues with the water temperature, describing it as freezing or super cold, making it difficult to enjoy, especially with kids. The lack of a heating system contributes to this problem. Some guests also observed that the pool is small and can become overcrowded. Maintenance concerns were frequently mentioned with reports of dirty water and the need for regular upkeep. Additionally, there are calls for better facilities around the pool area, such as extra changing bathrooms. Overall, enhancing the pool's maintenance, increasing its size and addressing the water temperature could significantly improve the guest experience.
Balaju Hotel & Suites offers secure parking with a basement area specifically designed to keep cars cool and safe. Although the parking area is suited for small cars with a height limit of 2 meters, guests appreciate the peace of mind knowing their vehicles are secure. The valet parking service is noted as a significant advantage, contributing to the overall positive guest experience. However, some guests express a preference for self-parking and retaining their car keys. The hotel’s good location, friendly staff and competitive pricing are highlighted aspects that complement the parking facilities.
Balaju Hotel & Suites impresses its guests with high-quality accommodations at an attractive price. Reviews highlight the spacious and comfortable rooms, which are noted to be larger than those in many other hotels. The staff receives consistent praise for their kindness and exceptional service. Many guests describe their overall experience as excellent with some even referring to the hotel as an exceptional option. The combination of spacious rooms, attentive service and good value makes it a popular choice, encouraging guests to consider returning without hesitation.
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Location
The hotel also features stunning ocean views, particularly appreciated by those who request specific room locations. Apart from its ideal setting, the hotel is noted for its cleanliness, friendly staff and good facilities. The rooms are described as comfortable and clean, contributing to a restful experience.
Visitors value the secure underground parking and the hotel’s general ambiance. Despite minor suggestions for improved breakfast options and comments on service levels, Balaju Hotel & Suites stands out for its strategic location and excellent service. Guests consistently find it to be a superb base for their vacations with many appreciating its remarkable sea and yacht club views. Overall, Balaju Hotel & Suites combines convenience with comfort, making it a favored destination for many travelers.
Breakfast
However, the complimentary continental breakfast did not fare quite as well. Several reviewers found it meager and lacking in variety. The included options often consisted of a minimal spread: coffee, a glass of juice, packaged muffins and a few slices of packaged fruit. Certain aspects like hard bread and tasteless fruit also attracted criticism.
Guests pointed out that while the basic breakfast is somewhat lacking, the buffet option provides a significantly better experience. The hope expressed by some is that, as conditions normalize post-COVID, the buffet breakfast will continue to be available, enhancing the overall dining experience. Improvements, particularly in terms of variety and quality, are desired by many guests to bring the complimentary breakfast up to par with the more satisfying buffet option.
Rooms
However, some feedback pointed out areas for improvement, such as the need for more white light in the rooms and updating their older mattresses. There were mentions of occasional bathroom maintenance issues, including small spaces and minor leaks. While the buffet breakfast received mixed reviews regarding variety, its overall taste was deemed adequate.
Despite minor inconveniences, the general cleanliness of the hotel and the efficiency of the valet parking service are consistently praised. The hotel’s rooms, especially those overlooking the sea and marina, are commended for their spaciousness and beautiful views, making them a worthwhile choice for many travelers.
Beds
However, several reviews pointed out issues that could impact a guest's experience. Many found the beds to be hard and uncomfortable with specific mentions of hard rock-like mattresses. There were also complaints about the age and condition of the mattresses with some describing them as very old and needing replacement. Issues with the bed sinking on one side and being very small in four-person rooms were also flagged. Additionally, some guests noted that the bedding had stains and was a bit dirty.
Overall, while there are some positive remarks about the bed comfort at Balaju Hotel & Suites, recurring concerns about hardness, old mattresses and cleanliness issues suggest there is room for improvement in this area.
Cleanliness
Upon arrival, guests often find the cleanliness exceptional, which sets a promising tone for their stay. The hotel is described as both functional and pleasant with ample attention paid to the upkeep of common areas and individual rooms alike. Additionally, the combination of good views and excellent service adds to the hotel’s charm.
The general consensus is that the cleanliness of the hotel significantly enhances comfort, making it a top choice for those who prioritize hygiene when selecting accommodations. While a few minor issues such as lighting and view preferences were noted, the overwhelming sentiment reflects a well-maintained and inviting hotel environment.
Staff
The warm and welcoming demeanor of the staff is a recurrent theme. The reception team, valets and other staff members are noted for their willingness to assist and their commendable politeness, ensuring guests feel well-cared for from the moment they arrive. Even when the restaurant service falls short, the overall staff response remains positive.
Despite the few negatives—like issues of privacy in some rooms and occasional delays in the restaurant—the overarching sentiment remains positive due to the staff's dedication and friendliness. Whether attending to routine requests or addressing specific needs, the team at Balaju Hotel & Suites consistently makes a favorable impression on their guests.
Wi-Fi
Pool
Parking
4 Star
Yes, Balaju Hotel & Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Balaju Hotel & Suites.
No, Balaju Hotel & Suites doesn't allow dogs.
Yes, parking facilities are available at Balaju Hotel & Suites.
No, Balaju Hotel & Suites doesn't have a gym.
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