NH Collection Palazzo Verona
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Summary of reviewsThe NH Collection Palazzo Verona enjoys an enviable location in the heart of Verona's historic center, making it an ideal base for exploring major attractions like the Arena di Verona and Juliet's House. Guests consistently praise its proximity to shopping streets, restaurants and bars, describing the hotel's setting as both elegant and tranquil amidst the bustling city. The hotel’s modern facilities seamlessly blend with its historic surroundings, enhancing the charm and comfort of the stay.
Breakfast at the hotel is highly regarded for its variety and quality, featuring fresh and organic ingredients with live cooking options. While the breakfast is often described as expensive, it generally receives positive feedback for its extensive selection that caters to various dietary needs, including gluten-free options. Minor areas for improvement include expanding the vegan options and addressing occasional service efficiency issues.
The dining experience at the hotel’s restaurant receives high marks for its excellent and delicious meals, often enhanced by the scenic view of Roman ruins. Guests commend the personalized service, particularly from Chef Giacomo, adding a bespoke touch to their dining experiences. Despite occasional concerns about slow service and limited menu choices, the overall sentiment remains positive with outdoor seating contributing to the appeal.
Rooms at the NH Collection Palazzo Verona are frequently praised for their luxury, comfort and spaciousness. Guests appreciate the stylish decor and high-quality amenities with the bathrooms particularly noted for their size and luxury. However, there are occasional issues with soundproofing, temperature control and some maintenance needs. Overall, the rooms maintain a high standard of cleanliness and comfort.
The hotel's commitment to cleanliness is highly commended with both rooms and communal areas well-maintained and organized. Guests often highlight the meticulous attention to detail, which includes twice-daily room cleaning. Isolated incidents of cleaning lapses are mentioned but do not overshadow the overall high standards of hygiene observed.
The staff at NH Collection Palazzo Verona receive glowing reviews for their friendliness, helpfulness and professionalism. The front desk and reception staff, in particular, are noted for their warm and attentive service, contributing significantly to the overall positive guest experience. While a few instances of less enthusiastic service are reported, the majority of feedback emphasizes the staff’s exceptional dedication and cordiality.
Wi-Fi services at the hotel are generally reliable and free, though certain areas experience occasional connectivity issues and slow speeds. Despite some limitations, the Internet service is considered functional for most guests' needs.
Parking at the hotel is convenient and secure with valet and underground options available. However, the parking cost is a common point of contention with some guests finding it steep. Additionally, the limited number of spaces and the challenging navigation in the underground garage can be inconvenient, especially for larger vehicles.
Families find NH Collection Palazzo Verona an excellent choice, commending the family-friendly atmosphere and thoughtful gestures from the staff. The hotel offers ample space for strollers and features a play area for children, ensuring a welcoming and safe environment for family stays.
Nightlife enthusiasts benefit from the hotel's central location with numerous bars and restaurants within easy reach. Despite being close to lively spots, the hotel maintains a peaceful ambiance, ensuring both convenience and tranquility for guests.
The beds at NH Collection Palazzo Verona receive mixed reviews; while many guests find them very comfortable and conducive to a good night’s sleep, a few report discomfort due to the firmness. Despite this, the overall sentiment leans towards a positive sleep experience.
The hotel presents mixed impressions regarding its five-star rating. While many aspects such as design, cleanliness and amenities receive high praise, some service lapses and unmet expectations suggest it doesn't consistently deliver a full five-star experience. Nonetheless, the NH Collection Palazzo Verona remains a well-regarded choice for travelers seeking a blend of historic charm and modern luxury.
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Breakfast at the hotel is highly regarded for its variety and quality, featuring fresh and organic ingredients with live cooking options. While the breakfast is often described as expensive, it generally receives positive feedback for its extensive selection that caters to various dietary needs, including gluten-free options. Minor areas for improvement include expanding the vegan options and addressing occasional service efficiency issues.
The dining experience at the hotel’s restaurant receives high marks for its excellent and delicious meals, often enhanced by the scenic view of Roman ruins. Guests commend the personalized service, particularly from Chef Giacomo, adding a bespoke touch to their dining experiences. Despite occasional concerns about slow service and limited menu choices, the overall sentiment remains positive with outdoor seating contributing to the appeal.
Rooms at the NH Collection Palazzo Verona are frequently praised for their luxury, comfort and spaciousness. Guests appreciate the stylish decor and high-quality amenities with the bathrooms particularly noted for their size and luxury. However, there are occasional issues with soundproofing, temperature control and some maintenance needs. Overall, the rooms maintain a high standard of cleanliness and comfort.
The hotel's commitment to cleanliness is highly commended with both rooms and communal areas well-maintained and organized. Guests often highlight the meticulous attention to detail, which includes twice-daily room cleaning. Isolated incidents of cleaning lapses are mentioned but do not overshadow the overall high standards of hygiene observed.
The staff at NH Collection Palazzo Verona receive glowing reviews for their friendliness, helpfulness and professionalism. The front desk and reception staff, in particular, are noted for their warm and attentive service, contributing significantly to the overall positive guest experience. While a few instances of less enthusiastic service are reported, the majority of feedback emphasizes the staff’s exceptional dedication and cordiality.
Wi-Fi services at the hotel are generally reliable and free, though certain areas experience occasional connectivity issues and slow speeds. Despite some limitations, the Internet service is considered functional for most guests' needs.
Parking at the hotel is convenient and secure with valet and underground options available. However, the parking cost is a common point of contention with some guests finding it steep. Additionally, the limited number of spaces and the challenging navigation in the underground garage can be inconvenient, especially for larger vehicles.
Families find NH Collection Palazzo Verona an excellent choice, commending the family-friendly atmosphere and thoughtful gestures from the staff. The hotel offers ample space for strollers and features a play area for children, ensuring a welcoming and safe environment for family stays.
Nightlife enthusiasts benefit from the hotel's central location with numerous bars and restaurants within easy reach. Despite being close to lively spots, the hotel maintains a peaceful ambiance, ensuring both convenience and tranquility for guests.
The beds at NH Collection Palazzo Verona receive mixed reviews; while many guests find them very comfortable and conducive to a good night’s sleep, a few report discomfort due to the firmness. Despite this, the overall sentiment leans towards a positive sleep experience.
The hotel presents mixed impressions regarding its five-star rating. While many aspects such as design, cleanliness and amenities receive high praise, some service lapses and unmet expectations suggest it doesn't consistently deliver a full five-star experience. Nonetheless, the NH Collection Palazzo Verona remains a well-regarded choice for travelers seeking a blend of historic charm and modern luxury.
Luxury Hotel
NH Collection Palazzo Verona is a 5-star hotel housed in a renovated 14th-century palazzo. It offers elegantly styled rooms and suites, some with frescoes, and features modern design and luxury hospitality. The hotel provides a restaurant, bar, and is located in the historic city center.
Hotel Taking Steps Towards Sustainability
As part of NH Hotels & Resorts' 'Green Collection', this hotel prioritizes sustainable practices. It uses reusable coffee/tea filters, recycles, and is equipped with LED light bulbs. Bathrooms feature eco-friendly toiletries, and the hotel uses eco-friendly cleaning products.
Hotel for Honeymoon
This five-star hotel exudes romance and elegance and is located in the heart of Verona, close to cultural attractions and shopping. It is a favorite meeting place for locals and visitors. The hotel offers luxurious, personalized service.
Romantic Hotel
Located in the heart of Verona, this hotel offers a blend of modern luxury and historical charm. Its stylish rooms, excellent service, and central location make it a perfect base for couples to explore the city's romantic attractions.
Hotel near Nightlife Spots
Located on Via Adua, this hotel is near Piazza Erbe, providing convenient access to the area's nightlife. Its central position allows guests to easily explore the city's evening entertainment options.
Business Hotel
This hotel provides a business-friendly environment and is known for its central location in Verona.
Hotel with Parking
This hotel offers onsite, indoor parking, including accessible parking and valet parking options. It is located within the ZTL, but the hotel assists guests with communicating license plate numbers to avoid fines.
Accessible Hotel
NH Collection Palazzo Verona offers wheelchair accessibility with a wheelchair-accessible path of travel. The hotel provides accessible facilities, accessible rooms, wheelchair accessible elevators with Braille, and accessible parking. Specific bathroom features include grab bars near the toilet, adapted baths, and shower chairs.
5-Star Hotel
This hotel features elegantly designed rooms with pastel-colored walls, classical décor, and wooden floors. Rooms include satellite TV, air conditioning, free WiFi, and handmade furniture. It is centrally located near Piazza Bra and Via Mazzini.
Family Friendly Hotel
Dog Friendly Hotel
About NH Collection Palazzo Verona
License: 023091-ALB-00040, IT023091A1KWJLI3QL
Guest Reviews
Location
The hotel is described as elegant and tranquil, offering a serene atmosphere amidst the bustling city. Its modern facilities and contemporary design harmonize beautifully with the historic surroundings. Visitors particularly appreciate the convenience of being close to shopping streets, restaurants and bars, making it ideal for both sightseeing and evening outings.
This prime location ensures that every corner of Verona is effortlessly accessible, from the opera venues to cultural landmarks. The NH Collection Palazzo Verona is frequently praised for its cleanliness, comfort and the professionalism of its staff. Whether visiting for a concert, a romantic getaway or a leisurely city tour, guests consistently affirm that the hotel's location simply cannot be beaten.
Breakfast
Dinner
Despite the overall positive sentiment, a few guests noted issues such as slow service and limited choices for dinner. Some found the restaurant to be overpriced and reported that dinner service could be late. However, these concerns did not overshadow the positive reviews which emphasize the excellent cuisine and outstanding meals provided by the restaurant. Outdoor seating is also available, adding to the appeal for visitors looking for a scenic dining experience.
Overall, NH Collection Palazzo Verona's restaurant is a valued feature for guests, offering an impressive dining experience despite some minor drawbacks.
Rooms
Soundproofing and temperature control presented occasional issues with some rooms described as noisy and others experiencing heating problems. While some rooms featured beautiful views and lovely decor, others were cited as dark and in need of maintenance or a refresh. The cleanliness of the rooms was generally well-regarded, but there were isolated reports of cleanliness oversights and maintenance issues, such as mold in some bathrooms.
Overall, the rooms at NH Collection Palazzo Verona are generally large, beautifully designed and well-equipped, ensuring a comfortable stay, though some variability in quality and minor inconveniences can be expected.
Beds
Nevertheless, there are some mixed opinions. While a significant number of guests found the beds to be cozy and wonderful, others faced discomfort with beds described as very hard or too hard without a topper. A few reviews mentioned waking up with back pain or finding the mattresses to be not that comfortable.
Overall, many guests praised the hotel's bedding and enjoyed a comfortable stay, but there are a few who felt that the beds could be improved for better consistency in comfort.
Cleanliness
The hotel's cleanliness extends beyond just the rooms; guests noted that the entire hotel, including communal areas, is "very well-maintained," "clean," and "organized." This overall cleanliness contributes to the modern and elegant atmosphere of the newly renovated establishment, enhancing the comfort and enjoyment of the stay. The staff also received praise for being thorough and attentive regarding cleanliness, ensuring the hotel remains an inviting and hygienic space.
However, some reviews did mention areas needing improvement, particularly concerning occasional cleaning lapses. A few guests pointed out issues like mold in the shower grout, dusty rugs and a less-than-ideal maintenance of air conditioning units. Despite these isolated incidents, the consensus remains overwhelmingly positive with most visitors experiencing a stay that is sanitized, clean and comfortable.
In summary, NH Collection Palazzo Verona stands out for its high standards of cleanliness, well-kept rooms and overall elegant environment, making it a reliable choice for travelers seeking a hygienic and pleasant hotel experience.
Staff
Several standout staff members have been specifically mentioned for their excellence and dedication, contributing to a hospitable atmosphere. While there are a few mentions of unmotivated or inattentive staff, the overwhelming majority of feedback highlights a positive experience with courteous and well-mannered employees. Memorable interactions often include personalized service and problem-solving efforts with some staff being recognized for their exceptional friendliness and helpfulness.
Overall, the staff at NH Collection Palazzo Verona significantly enhance the guest experience, contributing to the hotel’s reputation as an excellent place to stay.
Wi-Fi
However, some guests pointed out occasional drawbacks, such as the Wi-Fi often dropping out, poor coverage in certain areas and generally slow speeds. Issues like no access to non-Italian media on the TV and unreliable streaming services were also mentioned, which suggest there may be limitations for those looking to stream content or access media beyond basic internet browsing.
Overall, while the Wi-Fi at NH Collection Palazzo Verona may have a few inconsistencies, it is largely seen as a functional and complimentary service that enhances the stay for most guests.
Parking
However, the cost of parking has been a point of contention for many visitors. The daily fees, often around 40 to 50 euros, are considered quite steep by several guests. Some mention that the expense is not included in the overall booking price, requiring an additional reservation.
There are also reported issues with the limited number of parking spots, leading to some guests having to park at public parking facilities, which might be a five to ten-minute walk away. Moreover, public parking spaces close to the hotel can be hard to access and are often full.
While the valet service generally received positive remarks, it operates within restricted hours and some found it costly. The tight and narrow parking spaces have also been a common complaint, adding to the stress of parking for those with larger vehicles.
Family
Guests have appreciated the thoughtful touches, such as surprising them with a plate of small cakes and a congratulatory card for special occasions, adding a personal touch to the family experience. The hotel provides ample space for strollers and ensures the environment is safe for small children, emphasizing their commitment to a family-oriented stay.
Children are warmly welcomed and the hotel features a play area, allowing kids to have their own space to enjoy and explore. Overall, NH Collection Palazzo Verona stands out as an excellent venue for families, promising a delightful family stay with a very friendly environment.
Nightlife
5 Star
The hotel earns commendations for its five-star beds and decor with some guests noting the excellent standards and quality service that justify a five-star rating. However, other reviews highlighted gaps, pointing out issues such as poor service, lack of attention to detail and amenities not meeting high expectations. Particularly concerning were mentions of no hot water and an absence of shuttle service to the parking area, which guests felt were not typical of a true five-star experience.
Some guests felt the hotel operated more at a four-star level, indicating that the service and facilities didn't fulfill the five-star promise, despite the high price. Consequently, expectations for luxury and superior service were not always met, leaving some guests feeling it's not quite up to par with other five-star properties.
Overall, while NH Collection Palazzo Verona offers a pleasant stay with five-star elements, there's room for improvement in service consistency and facility management to truly meet the high standards expected of a five-star hotel.
Business
The wifi service is available, ensuring uninterrupted connectivity for business needs. Though avoiding busy times for breakfast is suggested, the overall experience for business accommodation remains strong. The convenience of staff and good service experience make NH Collection Palazzo Verona particularly suitable for business associates and work trips. Despite some minor service issues when handling luggage, the facility is praised for its suitability and efficiency as a workplace. Overall, it is considered an ideal choice for business travelers.
Accessible
While the hotel's valet parking service is appreciated for resolving parking issues and making access more convenient, some guests have mentioned that the old and noisy elevator could be improved, especially considering the price point of the rooms. Despite this minor drawback, which also includes concerns about the quality of toilet paper, the overall accessibility of the NH Collection Palazzo Verona receives positive feedback. It is deemed suitable for everyone, demonstrating a commitment to accommodating guests with a wide range of mobility needs.
Honeymoon
Luxury
The hospitality aligns well with its five-star rating, although some guests felt certain aspects fall short of the high price tag. Despite this, the overall ambiance remains classy and cozy with premium and high-end amenities that contribute to a restful and romantic stay.
NH Collection Palazzo Verona meets the expectations of a luxury hotel through its well-deserved five-star service and exclusivity. Many guests highly recommend it for its combination of superior luxury and excellent location. However, there are mentions of minor improvements needed to fully align with five-star standards, particularly concerning some room features and staff interactions. Nonetheless, the overall luxurious experience, coupled with its beautiful interior and superb structure, ensures many guests look forward to a return visit.
Romantic
Dog Friendly
No, NH Collection Palazzo Verona doesn't have any pool.
No, a spa isn't available at NH Collection Palazzo Verona.
Yes, NH Collection Palazzo Verona welcomes dogs.
Yes, parking facilities are available at NH Collection Palazzo Verona.
No, NH Collection Palazzo Verona doesn't have a gym.
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