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Summary of reviewsHotel Jardines de Uleta Suites is nestled in a tranquil residential neighborhood, creating an ideal setting for guests seeking a peaceful retreat surrounded by greenery and wide avenues. Its serene environment is favored by marathon participants and sports enthusiasts visiting the nearby Mendizorroza stadium. While the hotel is somewhat remote, good connectivity via a 10-minute bus ride or a 20 to 30-minute walk to the city center, along with ample parking, adds considerable convenience for travelers.
Despite mixed feedback on dining experiences, the hotel's facility to serve meals on-site is appreciated for convenience, though sporadic restaurant hours and mixed reviews on food quality and prices present challenges. Breakfast offerings, although praised by some for variety and live cooking, were commonly criticized for being overpriced given the limited selection. The dinner scene faced similar issues with the restaurant's inconsistent availability and simple menu options, yet the staff diligently recommend nearby dining alternatives.
The standout feature of Hotel Jardines de Uleta Suites is undeniably its spacious, modern and well-furnished suites. Guests frequently laud the roomy apartments equipped with kitchens, living areas and generous bathrooms. Cleanliness is another high point with meticulous housekeeping ensuring a pleasant stay. Minor lapses in cleaning are rare and do not overshadow the overall positive sentiment.
The hotel staff make a significant positive impression with their warm, attentive and professional demeanor, particularly at the reception and cafeteria. Guests appreciate the willingness and friendliness of the team, despite occasional language barriers.
Parking options are varied and convenient, featuring a secure underground garage with charging stations as well as ample street parking. Although the cost of the hotel's private parking is considered high by some, the security and ease it offers are valuable to many.
Families find the hotel particularly accommodating with spacious and well-equipped family rooms, thoughtful amenities for children and a quiet environment conducive to quality family time. Business travelers are also well catered for with spacious rooms, work-friendly furnishings and good meeting facilities, although the reception's continuous staffing could be improved.
Accessibility is well-served with facilities designed for ease of use by guests with disabilities, including specialized rooms and practical pathways.
Overall, Hotel Jardines de Uleta Suites delivers excellent value for money with its comfortable, spacious accommodation, exceptional staff service and quiet location, making it an ideal choice for leisure, family and business travelers alike. Show more
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Aparthotel Taking Steps Towards Sustainability
This hotel is listed on a platform that focuses on hotels with a purpose that matters and supports environmental initiatives through tree planting for bookings.
Family Friendly Aparthotel
This hotel provides suite accommodations, ideal for families needing extra space. It is located in Vitoria-Gasteiz, offering convenience for exploring the city's family attractions. The suites allow families to stay together comfortably.
Romantic Aparthotel
Offering spacious suites, this hotel provides a comfortable and luxurious experience for couples. The serene gardens and quiet location enhance the romantic ambiance.
Aparthotel with Free Wi-Fi
This hotel offers suites, ensuring a comfortable and connected stay for guests needing reliable internet access. The hotel provides guests with free Wi-Fi.
Business Aparthotel
Features 8 meeting rooms accommodating up to 880 people. Offers extensive event spaces and catering services, ideal for business travelers.
Aparthotel with Parking
This hotel offers a spacious private parking lot with over 200 spaces, providing ample room for guests. It includes electric vehicle charging points and offers direct access to the rooms for convenience. Parking is available on-site for a daily fee.
EV charging stations
Accessible Aparthotel
This all-suite hotel ensures wheelchair accessibility throughout its grounds. It features accessible bathrooms, accessible toilets, and facilities specifically designed for disabled guests. Parking accessibility and lifts are also available to enhance guest mobility.
Aparthotel with Gym
This hotel provides a gym. It is a well-rated suites hotel in Vitoria-Gasteiz.
Aparthotel with EV Charging Stations
This hotel offers electric car charging stations for guests. It is a 4-star hotel located in a residential area of Vitoria-Gasteiz.
4-Star Aparthotel
This aparthotel includes a restaurant, bars, and a fitness center. It offers spacious suites and is suitable for guests seeking a comfortable and well-equipped stay.
Aparthotel for Honeymoon
Dog Friendly Aparthotel
Room Types
Family RoomThis air-conditioned suite offers 2 bedrooms, a dressing area and 2 bathrooms with a hairdryer and free toiletries. There is free WiFi and a living area with a sofa and flat-screen TV.
This is a non-smoking room.
Two-Bedroom ApartmentThis apartment has a kitchenware, air-conditioned, 2 bedrooms, a dressing area and 2 bathrooms with a hairdryer. There is free WiFi and a living area with a sofa and flat-screen TV. This is a non-smoking room.
This apartment will be cleaned upon check-out.
One-Bedroom ApartmentThis apartment has a kitchenware, air-conditioned, 1 bedrooms, a dressing area and 1 bathroom with a hairdryer. There is free WiFi and a living area with a sofa and flat-screen TV. This is a non-smoking room.
This apartment will be cleaned upon check-out.
Standard Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as garden views. The unit has 2 beds.
Standard Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned triple room features a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as garden views. The unit has 3 beds.
Deluxe RoomGuests will have a special experience as the double room offers a hot tub. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as mountain views. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
Hotel Jardines de Uleta Suites enjoys a tranquil setting in a beautiful residential neighborhood, making it an ideal choice for travelers seeking peace and quiet. The hotel is surrounded by greenery and wide avenues, contributing to the serene atmosphere. Its peaceful location is particularly appreciated by those participating in the Vitoria Marathon and those visiting the nearby Mendizorroza stadium.
While the hotel is somewhat remote, lying on the outskirts of Vitoria, it is well connected to the city center via a 10-minute bus ride or a pleasant 20 to 30-minute walk. For those traveling by car, the Virgen Blanca square is only a 5-minute drive and the ample parking space at the hotel is a significant benefit.
The area does lack nearby establishments and can feel a bit isolated, especially for guests who prioritize proximity to the bustling city center and lively neighborhoods. Nonetheless, the accessibility, spacious rooms and quiet surroundings make it a compelling option for a relaxed and comfortable stay.
Breakfast
The breakfast at Hotel Jardines de Uleta Suites presents a mixed experience overall. While some guests appreciated a good and hearty breakfast with live cooking and ample options, others felt that the breakfast selection was limited and basic for the price. The €15 charge for breakfast was frequently cited as being excessively high considering the rather limited variety and quality. Complaints about the organization of the buffet and the scarcity of options, particularly for sweet and savory items, were common. Moreover, certain guests found the cafeteria prices to be high and the fruit offered to be spoiling, which detracted from their experience. The rigidity in breakfast service hours also posed inconvenience for some guests, particularly those on business trips. Despite a few positive remarks on the completeness of the breakfast, the overall sentiment leans towards the need for significant improvements both in terms of variety and the value for money.
Dinner
Dinner options at Hotel Jardines de Uleta Suites receive mixed feedback from guests. Many appreciate the convenience of having a wide variety of choices and the ability to dine on-site, especially after a long day of travel. This is particularly beneficial for those who prefer not to venture out for meals and enjoy the ease of dining within the accommodation itself. However, several guests have noted that the restaurant is often closed during dinner hours, leading to frustration, especially for those relying on it as their primary dining option.
Some visitors express disappointment over the quality and cost of the food when the restaurant is open, describing it as pricey and mediocre. The limited and simple menu, primarily consisting of fried foods and lacking variety, has been a common critique. The alternative—dining in the cafeteria with simpler options like sandwiches and tapas—doesn't fully compensate for the closures of the main restaurant.
Unfortunately, the hotel's dining services are further hindered by sporadic operating hours and miscommunication about availability, making it challenging for guests to plan their meals. Additionally, the lack of nearby dining options exacerbates the issue for those staying far from the city center.
Despite these setbacks, the staff do make an effort to assist by recommending nearby dining options, although these require a bit of a walk. Overall, while the potential for a good dining experience exists at Hotel Jardines de Uleta Suites, inconsistencies in the availability and quality of food service pose significant challenges.
Rooms
Hotel Jardines de Uleta Suites receives immense praise for its spacious, comfortable and modern accommodations. Guests consistently highlight the large room sizes and excellent amenities, often referring to the rooms as complete apartments equipped with kitchens, living rooms, generous bathrooms and ample storage space. The modern design and cleanliness of the rooms contribute significantly to their appeal with many describing the rooms as bright, quiet and beautifully furnished.
The spaciousness of the rooms is a recurrent theme with many guests expressing pleasant surprise at the ample living areas and some even referring to their suites as enormous. Comfort is another strong point, as the rooms are noted to have comfortable beds and well-equipped furnishings, making the place feel like home. The hotel’s modern facilities, including secure car parking and well-maintained cleanliness, add to the overall satisfaction.
Though guests appreciate the tranquility and quiet environment of the hotel's location, it sits about a 30-minute walk from the city center, which might be inconvenient for those seeking nearby dining or shopping options. Some reviews mention minor issues, such as occasional cleaning lapses or difficulty with the heating system, but these seem to be exceptions rather than the norm.
Overall, Hotel Jardines de Uleta Suites proves to be a very good value for money with its significant room sizes, comfort and modern facilities, making it an excellent choice for extended stays or family visits.
Beds
The reviews about the beds at Hotel Jardines de Uleta Suites highlight a mixed experience. Many guests praised the hotel for providing very comfortable and spacious beds, describing them as super comfortable, king-sized and enormous. The quality of the bedding and sheets received high marks and several reviewers emphasized the comfort of the mattresses. However, some guests did encounter issues, such as extra beds being labeled as uncomfortable, soft or extremely hard and some double beds were simply two twins pushed together, resulting in discomfort. Pillows also garnered criticism for being too soft or uncomfortable. Despite some mixed feedback on additional sleeping arrangements, the prevailing opinion indicates comfort as a distinct attribute of the primary beds, making for a generally restful stay.
Cleanliness
Hotel Jardines de Uleta Suites receives high praise for its exceptional cleanliness, which is consistently highlighted by guests. The rooms are noted to be very clean, spacious and modern, providing a comfortable environment. Reviewers often mention that the overall cleanliness throughout the entire hotel is remarkable, impeccable and pleasant. New and clean facilities enhance the guest experience, indicating well-maintained spaces.
Some feedback points to minor issues, such as a leftover towel from previous guests and a small oversight in the bathroom's cleanliness, but these are exceptions rather than the rule. Another occasional remark notes that the noise early in the morning can be a disturbance.
The cleaning staff are frequently complimented for their friendly and attentive service with many guests expressing satisfaction with the hotel’s excellent service and value for money. While there are a few suggestions for improvement, the overarching sentiment reflects a high standard of cleanliness and efficient housekeeping at Hotel Jardines de Uleta Suites.
Staff
The reviews for Hotel Jardines de Uleta Suites highlight the exceptional friendliness and attentiveness of the staff, particularly at the reception and in the cafeteria. Guests frequently mention the warm and kind demeanor of the team, noting that staff members were consistently helpful and professional. The reception staff, in particular, received praise for their willingness to assist with any requests and their informative and approachable nature. The overall treatment from the staff was described as very good with a special mention given to a Catalan girl for her welcoming attitude.
Despite the overwhelmingly positive feedback, there were occasional mentions of specific negative experiences. A few guests noted that some staff members, particularly in management, were insensitive and inattentive. Additionally, there were comments about language barriers with some staff only speaking Spanish.
Overall, the staff at Hotel Jardines de Uleta Suites are recognized for their exemplary service, kindness and professionalism, making a significant positive impact on the guest experience.
Parking
Hotel Jardines de Uleta Suites offers a variety of parking options that cater to the diverse needs of its guests. The hotel provides a secure underground garage, which many guests find to be very good and featuring spacious spots and safe conditions. This garage is also equipped with charging stations for electric vehicles, although some guests have noted the location of these stations could be better.
For those not wishing to use the hotel’s private parking, street parking is also available nearby and many guests find it easy to park in this area. Furthermore, the leafy trees around the parking area keep it shaded and cool.
However, it is important to consider the cost, as parking fees can add up. The hotel charges 14€ per day for the use of its private parking, which some guests feel is excessive, especially for a hotel situated outside the main city center. Despite this, the convenience and security of the internal parking make it a valuable option for many travelers.
Overall, Hotel Jardines de Uleta Suites provides ample, safe and convenient parking options, though guests should be aware of the additional costs.
Family
Hotel Jardines de Uleta Suites stands out as an excellent choice for family stays, offering a variety of spacious family rooms and suites, including an impressive 70m2 family studio. Families will appreciate the temporary beds for toddlers and the thoughtful inclusion of toddler-sized tables and chairs, as well as high chairs in the dining area. The kitchens in the family suites and apartments offer added convenience for those traveling with children.
The hotel's family-friendly approach is evident in its services and facilities, ensuring that families feel well-catered for during their stay. Soundproof rooms and a very quiet location contribute to a peaceful environment where families can disconnect and enjoy quality time together. The accessible location with easy parking and a pleasant walk to the city center, adds to the overall comfort and convenience, making this hotel highly recommended for families looking for a comfortable and accommodating stay.
4 Star
Despite being categorized as a four-star hotel, Hotel Jardines de Uleta Suites has elicited mixed reactions regarding its facilities and services. Many guests question the four-star rating, expressing that the amenities fall short of what is expected from a hotel of this caliber. Concerns highlight the lack of certain services and insufficient air conditioning, which left some guests feeling uncomfortably hot.
However, the hotel does receive high praise for certain aspects. Guests commend the ample and well-organized apartment layouts, ideal for those seeking spacious accommodations. Additionally, the staff is frequently highlighted for their exceptional service, earning a perfect score and recommendations from patrons.
The location, while close to the center of Vitoria, presents a drawback with the absence of nearby restaurants and supermarkets. While the opinions on its star rating vary, the hotel’s excellent staff and well-designed apartments are consistently noted as positive features.
Business
Hotel Jardines de Uleta Suites caters effectively to business travelers, offering 4-star quality services. Each room is furnished with a desk and chair, ensuring a comfortable working environment. The hotel also features meeting rooms ideal for presentations or conferences. Affordability and convenience are key highlights with the property situated in a picturesque residential area that's a manageable walk from downtown, making it both close to and just off the center. Guests appreciate the spaciousness and cleanliness of the rooms, which provide a pleasant space to both work and relax. Despite the reception not being continuously staffed, it's still deemed as a nice place to conduct business due to its comprehensive facilities. Overall, it's a commendable choice for a business stay.
Accessible
Sercotel Jardines de Uleta Suites demonstrates a strong commitment to accessibility for guests with disabilities. Wheelchair accessibility is well-provided, featuring large lifts equipped with ramps and handrails. The hotel's pathways and gardens are designed to be easily navigable in a wheelchair. Specialized rooms are available for guests with reduced mobility upon request, ensuring a comfortable stay. The location is also praised for its convenience, complemented by ample parking spaces and a reliable bus service. The area itself is easy to access from the city, making it a practical choice for those with mobility concerns. Moreover, the staff is noted for their friendliness, further enhancing the positive experience.
No, Hotel Jardines de Uleta Suites doesn't have any pool.
No, a spa isn't available at Hotel Jardines de Uleta Suites.
Yes, Hotel Jardines de Uleta Suites welcomes dogs.
Yes, parking facilities are available at Hotel Jardines de Uleta Suites.