NH Canciller Ayala Vitoria
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Summary of reviewsNH Canciller Ayala Vitoria is highly praised for its prime location in the heart of Vitoria, next to Florida Park and close to the city's historic center. Guests appreciate the stunning views of the park, the proximity to vibrant areas filled with bars, restaurants and shops and the easy access to the train station and key landmarks. This strategic and serene location makes it an ideal choice for both leisure and business travelers.
Breakfast at the hotel is a standout feature with guests lauding its variety and quality. The buffet is noted for its extensive selection, including fresh fruits, various breads, sweet and savory options and freshly squeezed orange juice. The breakfast staff's friendliness and efficiency further enhance the dining experience, despite some guests finding the cost to be on the higher side.
The dining experience at NH Canciller Ayala Vitoria receives mixed reviews. While the quality of the food is generally praised, the restaurant's ambiance and pricing drew occasional criticism. Guests appreciate the hotel's flexibility in serving dinner and the quality of the homemade cuisine. The restaurant staff's service is often lauded, though some inconsistencies were noted.
The rooms are described as spacious and comfortable with many guests appreciating the beautiful views, particularly those overlooking the park and cathedral. However, some guests mention that the rooms could use modern updates with noise insulation being a common concern. The cleanliness of the rooms and facilities is frequently highlighted, contributing to a comfortable stay despite minor maintenance issues.
The hotel's staff is widely commended for their friendliness, attentiveness and professionalism. Reception staff, in particular, receive high praise for their efficiency and helpfulness with many guests feeling welcomed and well-cared for throughout their stay.
Opinions about the free Wi-Fi are mixed with some guests finding it adequate for their needs while others experience slow speeds unsuitable for activities such as live streaming. The premium Wi-Fi service incurs an additional charge, which some find inconvenient.
Parking at the hotel is a point of contention with many finding the underground parking garage to be small, narrow and often full. The high cost of parking is also a common complaint, though free overnight street parking in August offers some relief.
NH Canciller Ayala Vitoria is recommended for families with spacious and comfortable rooms, child-friendly amenities and a staff that goes out of their way to accommodate families. The hotel's green surroundings provide ample opportunities for outdoor activities, enhancing the overall family experience.
The hotel is located in a lively area with plenty of nightlife options, making it an excellent choice for guests looking to explore the local bars, pubs and cafes. Despite the vibrant neighborhood, the hotel itself remains a quiet retreat in the evenings, providing a balance between lively nightlife and peaceful accommodations.
Overall, NH Canciller Ayala Vitoria stands out for its excellent location, commendable breakfast, friendly and professional staff and family-friendly environment. Some areas, such as room updates and parking availability, could use improvement, but the hotel's positive attributes make it a reliable and comfortable choice for visitors to Vitoria.
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Breakfast at the hotel is a standout feature with guests lauding its variety and quality. The buffet is noted for its extensive selection, including fresh fruits, various breads, sweet and savory options and freshly squeezed orange juice. The breakfast staff's friendliness and efficiency further enhance the dining experience, despite some guests finding the cost to be on the higher side.
The dining experience at NH Canciller Ayala Vitoria receives mixed reviews. While the quality of the food is generally praised, the restaurant's ambiance and pricing drew occasional criticism. Guests appreciate the hotel's flexibility in serving dinner and the quality of the homemade cuisine. The restaurant staff's service is often lauded, though some inconsistencies were noted.
The rooms are described as spacious and comfortable with many guests appreciating the beautiful views, particularly those overlooking the park and cathedral. However, some guests mention that the rooms could use modern updates with noise insulation being a common concern. The cleanliness of the rooms and facilities is frequently highlighted, contributing to a comfortable stay despite minor maintenance issues.
The hotel's staff is widely commended for their friendliness, attentiveness and professionalism. Reception staff, in particular, receive high praise for their efficiency and helpfulness with many guests feeling welcomed and well-cared for throughout their stay.
Opinions about the free Wi-Fi are mixed with some guests finding it adequate for their needs while others experience slow speeds unsuitable for activities such as live streaming. The premium Wi-Fi service incurs an additional charge, which some find inconvenient.
Parking at the hotel is a point of contention with many finding the underground parking garage to be small, narrow and often full. The high cost of parking is also a common complaint, though free overnight street parking in August offers some relief.
NH Canciller Ayala Vitoria is recommended for families with spacious and comfortable rooms, child-friendly amenities and a staff that goes out of their way to accommodate families. The hotel's green surroundings provide ample opportunities for outdoor activities, enhancing the overall family experience.
The hotel is located in a lively area with plenty of nightlife options, making it an excellent choice for guests looking to explore the local bars, pubs and cafes. Despite the vibrant neighborhood, the hotel itself remains a quiet retreat in the evenings, providing a balance between lively nightlife and peaceful accommodations.
Overall, NH Canciller Ayala Vitoria stands out for its excellent location, commendable breakfast, friendly and professional staff and family-friendly environment. Some areas, such as room updates and parking availability, could use improvement, but the hotel's positive attributes make it a reliable and comfortable choice for visitors to Vitoria.
Hotel near Golf Courses
This hotel offers access to a golf course within 2 miles (approximately 3.2 kilometers) and lists golf as an available activity.
Dog Friendly Hotel
This hotel is listed as pet friendly. As a hotel, it likely offers more comprehensive services and amenities than other property types, potentially including dedicated pet areas or services.
Hotel near Nightlife Spots
This hotel is centrally located, providing easy access to the city's attractions and nightlife. Its location allows guests to explore the bars and restaurants in the city center.
Business Hotel
Features 6 meeting rooms for 10 to 250 people. It is known for hosting meetings, conventions and providing technical equipment, catering to diverse business needs.
Hotel with Parking
Parking is available at this hotel, providing an option for guests arriving by car.
EV charging stations
Accessible Hotel
The hotel provides accessible facilities and rooms, including elevators with Braille signage and ramp access for wheelchairs. Bathrooms are adapted for disabled guests with features like lower sinks, higher toilets, and grab rails. Accessible parking is also available.
Hotel with EV Charging Stations
This hotel has 2 EV charging stations available with a power of 7.4kW. It is located in the center of Vitoria.
4-Star Hotel
This hotel provides a restaurant, bar, and room service. It is centrally located in Vitoria-Gasteiz, making it convenient for accessing the city's attractions.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Guest Reviews
NH Canciller Ayala Vitoria boasts an exceptional location that consistently receives high praise from its guests. Located in the heart of Vitoria, this hotel is ideally situated next to Florida Park and just a short walk from the city's historic center, making it perfect for exploring the city's attractions on foot. Many reviews highlighted the tranquility and beauty of the surrounding environment, offering peaceful views of the park and convenient access to the main tourist sites.
Guests appreciate the proximity to vibrant areas filled with bars, restaurants and shops and the straightforward access to the train station and key city landmarks. The central yet calm location allows for an enjoyable stay without the hustle and bustle typically associated with city centers. Multiple reviews emphasized the strategic position of the hotel for both business and leisure visits, noting how well it connects with the rest of the city.
Additionally, many guests noted the friendly and attentive staff who enhance the overall experience, along with the comfort of the rooms. Whether for a short city break or a longer stay, NH Canciller Ayala Vitoria stands out as a convenient and comfortable option in an unbeatable location.
The reviews for the breakfast at NH Canciller Ayala Vitoria are predominately positive, reflecting a consistent level of satisfaction among guests. Many were impressed with the breakfast's variety and quality, using terms such as "very good," "excellent," and "fantastic" to describe their experience. Several reviewers noted the extensive and diverse selection available, including a range of fresh fruits, various types of bread, sweet and savory options and freshly squeezed orange juice. The buffet setup frequently received compliments for being well-organized and adapting smoothly to COVID-19 protocols, including individually packaged items for safety.
Guests appreciated the thoroughness of the breakfast, mentioning it as "very complete," "substantial," and "abundant." Specific remarks were made about the inclusion of hot foods like eggs, sausages and made-to-order omelets. The breakfast staff were highlighted for their friendliness and efficiency, significantly enhancing the overall dining experience.
There were a few critiques, mostly about the price with some guests finding the cost of breakfast to be high. A few reviews mentioned areas for improvement, such as the variety of pastries and quality of juices and the need for more hot items. Despite these minor issues, the general consensus is that the breakfast at NH Canciller Ayala Vitoria is a standout feature of the hotel, providing guests with a satisfying and high-quality start to their day.
NH Canciller Ayala Vitoria offers a diverse dining experience with mixed reviews. The hotel's cafeteria stands out for its flexibility, serving dinner at any time. Guests have praised the homemade cuisine featuring fresh products and often highlighted the food's good quality and decent value. Many found the dinner to be very good or delicious with some stating that the meal was excellent or impressive.
The restaurant, though generally appreciated for its food quality, has drawn occasional criticism for its expensive prices and lack of variation in the menu. Several guests noted that the ambiance and lighting in the restaurant were less than ideal, describing it as too bright, unpleasant or overly hot on some occasions.
Service reviews were also mixed; while some guests found the restaurant staff to be nice and polite with excellent service, others experienced poorly planned dinner services and errors. Additionally, the hotel bar's unpredictable hours, including closures, left some unable to enjoy pre-dinner drinks or snacks.
On a positive note, the hotel received good feedback for its recommendations on sightseeing and dining in the area, offering guests valuable local insights. Despite some challenges with ambiance and service, the dining options at NH Canciller Ayala Vitoria were generally found to be of good quality and value.
The rooms at NH Canciller Ayala Vitoria receive mixed reviews from guests, though many positive aspects are frequently highlighted. Guests typically appreciate the rooms' spaciousness and comfort, often noting the rooms are clean and well-equipped. Numerous reviews mention the beautiful views from the rooms, particularly those overlooking the park and cathedral, as well as the practicality and pleasantness of having terraces or balconies. Beds tend to be comfortable, contributing to the overall satisfaction with room accommodations.
However, several guests criticize the dated decor and furnishings, suggesting that the rooms could benefit from renovations. Noisy environments are a common concern with complaints about insufficient soundproofing leading to disturbances from neighboring rooms and corridors. The size of the bathrooms varies, but small bathrooms are frequently mentioned as a drawback.
Parking appears to be a consistent issue with many reviews noting limited and small parking spaces, sometimes not available at all. While some rooms have modern features, others seem outdated and occasionally suffer from maintenance problems or unpleasant odors.
Overall, while the NH Canciller Ayala Vitoria offers spacious, comfortable rooms with beautiful views, there are areas in need of improvement, particularly in terms of noise insulation and bathroom size and some rooms might require modern updating.
The beds at NH Canciller Ayala Vitoria receive mixed feedback, though the majority of reviews highlight their comfort. Many guests describe the beds as very comfortable with specific praise for the mattresses and pillows, which are often mentioned as soft and supportive. The bedding quality also receives positive remarks, contributing to a good night's sleep for many.
Several guests note that the beds are large and spacious, adding to the overall comfort. However, a few guests find the mattresses too hard or lumpy, which affected their rest. Additionally, some reviewers express concern over the size of the double beds and the occasional usability issue, such as wheels on bed frames or small bed dimensions.
Despite these criticisms, most guests find the beds comfortable and conducive to a restful stay with many appreciating the variety of pillow types and the general cleanliness of the bedding.
The 'NH Canciller Ayala Vitoria' earns high praise for its cleanliness and comfort, consistently being described as spotless and well-maintained. Many guests appreciated the daily room cleaning, ensuring the rooms felt fresh and inviting. The hotel rooms are noted to be clean, cozy and functional, contributing to a comfortable stay.
Guests highlighted the cleanliness of the facilities, including the bathrooms and admired the soft, clean sheets. The hotel's central location added to its appeal, making it a practical choice for travelers. Despite a few mentions of minor areas that could use more attention, such as dust on furniture or occasional maintenance issues, the overall consensus is that the hotel is very clean and well-kept.
The environment within the rooms and common areas is generally quiet and peaceful, further enhancing the guest experience. Some guests pointed out occasional noise from outside and the hallways, but this did not significantly detract from their stay.
While the hotel could benefit from renovations in certain sections, such as updating the furniture and addressing maintenance issues, the attentive and friendly service, combined with its cleanliness, makes 'NH Canciller Ayala Vitoria' a reliable option for visitors seeking comfort and hygiene.
The 'NH Canciller Ayala Vitoria' has garnered extensive praise for its exceptional staff. The hotel's personnel are often described as very friendly, attentive and professional. Reception staff, in particular, have been highlighted for their efficiency, helpfulness and welcoming nature with specific commendations directed toward individuals like Jon, Mikel, Agustín and Anna.
Guests consistently noted the courteous and polite behavior of the entire team, from the front desk to the restaurant staff. The professionalism and kindness exhibited by the employees are frequently mentioned, suggesting a high level of training and dedication. Reviews also emphasize the staff's ability to handle problems efficiently and their willingness to provide helpful tips on local attractions and dining options.
Overall, the hotel's staff significantly contributes to a positive guest experience, providing welcoming and friendly service throughout the stay. However, there were occasional mentions of less-than-understanding attitudes from some staff members, but these instances seem to be exceptions rather than the norm.
In summary, visitors can expect a warm and accommodating reception at 'NH Canciller Ayala Vitoria,' with plenty of attentive and amiable staff ready to enhance their stay.
NH Canciller Ayala Vitoria garners positive feedback for its welcoming atmosphere and comfortable accommodations. Guests consistently commend the hotel for its very clean environment, comfortable beds and good location, making it a great place to rest.
However, opinions about the Wifi are mixed. While some guests report a good level of wifi and reliable connection, others find the free wifi slow and insufficient for activities like live streaming. There is also a mention of a premium wifi service that involves an extra charge. Overall, the wifi services are generally acceptable but could be improved, especially considering the experiences of those who needed a secure connection for work-related purposes. Despite this, the hotel's friendly and accommodating staff contribute greatly to a pleasant stay.
The parking situation at 'NH Canciller Ayala Vitoria' receives mixed feedback from guests. While the hotel does provide an underground parking garage, many found it to be quite small, narrow and often fully occupied, making it challenging to navigate, especially for larger vehicles. The parking spaces are described as tight with numerous pillars adding to the difficulty. Finding a spot can be complex, necessitating precise driving and patience.
Guests noted that the on-site parking is not only limited but also relatively expensive with a daily charge that some deemed excessive. When the hotel's parking is full, which seems to be a common occurrence, guests are directed to nearby public car parks. These alternatives are within walking distance and can sometimes be more economical, but they also present issues of their own, such as space limitations and congestion.
For those visiting in August, there is the advantage of free parking on surrounding streets overnight, which offers some relief from the hotel's high parking fees. However, outside of this period, finding cost-free parking can be a challenge.
The overall sentiment suggests that while the convenience of having a parking garage under the hotel is appreciated, the limited availability and high costs often result in guests seeking alternative parking solutions. Improvements in the availability and reservation process for parking were recommended to enhance the guest experience.
NH Canciller Ayala Vitoria is a highly recommended destination for families traveling with children. The hotel provides spacious and comfortable rooms that are well-suited for families, offering plenty of space for young children to move around. Parents appreciate the family-friendly atmosphere and the amenities specifically designed for babies and children, such as baby-friendly toiletries and a well-equipped play area.
The staff at NH Canciller Ayala Vitoria is noted for their friendly and accommodating attitude towards families, making guests feel welcome and cared for. Amenities and toys provided in the rooms add to the convenience and enjoyment of the stay. Additionally, the hotel’s location surrounded by green areas offers ample opportunities for families to spend quality time together outdoors.
The hotel's offering represents good value for money with facilities and services that enhance the overall family experience. Guests consistently highlight the quiet environment, making it a great choice for families looking to relax and enjoy their trip. Whether traveling with very young children or even the family dog, NH Canciller Ayala Vitoria ensures a pleasant and stress-free stay for all ages.
Located in a lively neighborhood, NH Canciller Ayala Vitoria positions itself as an excellent choice for those looking to immerse themselves in the local nightlife. The area surrounding the hotel boasts a huge offer of nightlife options, making it ideal for bar hopping and exploring various bars, pubs and cafes. Guests have praised the good variety and selection of bars with some highlighting nice restaurant recommendations as well.
While the nightlife scene is vibrant and enjoyable, the hotel itself remains a quiet oasis in the evenings, providing the best of both worlds. Those interested in evening activities will find the nightlife not only close by but also offering a good selection of clubs and pubs. Whether one seeks a lively atmosphere or a good list of bars to explore, NH Canciller Ayala Vitoria offers a perfect base for nightlife enthusiasts.
NH Canciller Ayala Vitoria presents itself as a 4-star hotel, boasting amenities and facilities that align with this category. Guests have had mixed experiences, particularly highlighting a fantastic breakfast and ideal room cleanliness, which some feel are worthy of the hotel's rating. The NH brand is acknowledged for its good beds and beautiful rooms, maintaining certain 4-star expectations.
However, several reviews suggest that the hotel falls short in various aspects. The room standards and furniture are frequently mentioned as not meeting 4-star criteria with some guests noting small spaces and outdated decor. Cleanliness issues like moldy silicone in bathtubs and other minor defects are pointed out as unacceptable for a hotel of this class, affecting overall satisfaction.
Service efficiency and facilities also drew criticism. The limited number of elevators (only two for a ten-floor hotel), coupled with frequent malfunctions, proved frustrating for many guests, especially during events like the Ironman competition. Additional amenities typically expected in 4-star hotels, such as bathrobes and slippers, were sometimes missing and guests noted a lack of attention to detail, such as the absence of a welcome bottle of water.
While its location and some aspects of the service underpin a relatively high rating, the hotel’s value and facilities are often deemed more fitting for a 3-star establishment. Despite the hotel's advantages, including a good price relative to the 4-star designation, many guests found the overall experience somewhat underwhelming and not fully up to par with the expected four-star standards.
The NH Canciller Ayala Vitoria is a practical choice for business travelers, offering a range of amenities geared towards work-related needs. The hotel features a small convention center and several meeting rooms, making it a good location for conducting business and holding meetings. The property's spacious lobby also serves as a convenient area for informal business gatherings. Despite being very business-like and not particularly cozy, it remains a well-suited option for business stays. Some reviews suggest that older adults might encounter accessibility issues and there could be improvements in the business center facilities. However, overall, the hotel meets NH standards and ensures a pleasant and efficient stay for those traveling for work.
NH Canciller Ayala Vitoria stands out as a convenient and accessible hotel for guests with disabilities. The hotel features easy parking and offers fully adapted, well-designed bathrooms specifically tailored for disabled travelers. Guests frequently highlight the wheelchair accessibility, noting the ease of navigating the premises and the convenient room layouts. The hotel provides a range of amenities for disabled guests, including accessible sanitizer gel and disabled-friendly rooms.
The facilities are well thought out, ensuring comfortable stays for wheelchair users and those with mobility impairments. Rooms often have space and layout that cater to disabled guests, making movement straightforward. An accessible lift compensates for the lack of an entrance ramp, although a ramp for luggage access would be beneficial.
While the hotel generally receives praise for its accessibility, some reviews indicate that it may pose challenges for older adults or those needing additional support. Improvements could be made in terms of ramp availability and wheelchair access overall. Despite these few areas for improvement, NH Canciller Ayala Vitoria is considered a good choice for disabled travelers, offering necessary amenities and an easy-to-navigate environment.
NH Canciller Ayala Vitoria is a well-located and clean hotel that is friendly towards pets. Many guests appreciate that the hotel accepts pets and highlight its ideal setting, especially noting the enjoyable walk through the park to Vitoria's old town. The hotel does offer some amenities for dogs, such as dog beds and bowls, though these are not consistently provided.
Despite the positive aspect of being dog-friendly, there are notable conditions and extra fees involved. Guests often mention the 25€ pet fee as being somewhat high. Additionally, the hotel enforces strict rules concerning pets, which some find onerous and lacking in clarity. There are also limitations on where pets are allowed within the hotel, particularly in communal areas, which restricts pet owners from having breakfast or enjoying drinks and meals with their furry companions on-site.
Overall, while NH Canciller Ayala Vitoria welcomes pets and offers a decent experience for pet owners, the additional costs and specific rules might require some adjustment and clearer communication.
Location Show Map
Location
Guests appreciate the proximity to vibrant areas filled with bars, restaurants and shops and the straightforward access to the train station and key city landmarks. The central yet calm location allows for an enjoyable stay without the hustle and bustle typically associated with city centers. Multiple reviews emphasized the strategic position of the hotel for both business and leisure visits, noting how well it connects with the rest of the city.
Additionally, many guests noted the friendly and attentive staff who enhance the overall experience, along with the comfort of the rooms. Whether for a short city break or a longer stay, NH Canciller Ayala Vitoria stands out as a convenient and comfortable option in an unbeatable location.
Breakfast
Guests appreciated the thoroughness of the breakfast, mentioning it as "very complete," "substantial," and "abundant." Specific remarks were made about the inclusion of hot foods like eggs, sausages and made-to-order omelets. The breakfast staff were highlighted for their friendliness and efficiency, significantly enhancing the overall dining experience.
There were a few critiques, mostly about the price with some guests finding the cost of breakfast to be high. A few reviews mentioned areas for improvement, such as the variety of pastries and quality of juices and the need for more hot items. Despite these minor issues, the general consensus is that the breakfast at NH Canciller Ayala Vitoria is a standout feature of the hotel, providing guests with a satisfying and high-quality start to their day.
Dinner
The restaurant, though generally appreciated for its food quality, has drawn occasional criticism for its expensive prices and lack of variation in the menu. Several guests noted that the ambiance and lighting in the restaurant were less than ideal, describing it as too bright, unpleasant or overly hot on some occasions.
Service reviews were also mixed; while some guests found the restaurant staff to be nice and polite with excellent service, others experienced poorly planned dinner services and errors. Additionally, the hotel bar's unpredictable hours, including closures, left some unable to enjoy pre-dinner drinks or snacks.
On a positive note, the hotel received good feedback for its recommendations on sightseeing and dining in the area, offering guests valuable local insights. Despite some challenges with ambiance and service, the dining options at NH Canciller Ayala Vitoria were generally found to be of good quality and value.
Rooms
However, several guests criticize the dated decor and furnishings, suggesting that the rooms could benefit from renovations. Noisy environments are a common concern with complaints about insufficient soundproofing leading to disturbances from neighboring rooms and corridors. The size of the bathrooms varies, but small bathrooms are frequently mentioned as a drawback.
Parking appears to be a consistent issue with many reviews noting limited and small parking spaces, sometimes not available at all. While some rooms have modern features, others seem outdated and occasionally suffer from maintenance problems or unpleasant odors.
Overall, while the NH Canciller Ayala Vitoria offers spacious, comfortable rooms with beautiful views, there are areas in need of improvement, particularly in terms of noise insulation and bathroom size and some rooms might require modern updating.
Beds
Several guests note that the beds are large and spacious, adding to the overall comfort. However, a few guests find the mattresses too hard or lumpy, which affected their rest. Additionally, some reviewers express concern over the size of the double beds and the occasional usability issue, such as wheels on bed frames or small bed dimensions.
Despite these criticisms, most guests find the beds comfortable and conducive to a restful stay with many appreciating the variety of pillow types and the general cleanliness of the bedding.
Cleanliness
Guests highlighted the cleanliness of the facilities, including the bathrooms and admired the soft, clean sheets. The hotel's central location added to its appeal, making it a practical choice for travelers. Despite a few mentions of minor areas that could use more attention, such as dust on furniture or occasional maintenance issues, the overall consensus is that the hotel is very clean and well-kept.
The environment within the rooms and common areas is generally quiet and peaceful, further enhancing the guest experience. Some guests pointed out occasional noise from outside and the hallways, but this did not significantly detract from their stay.
While the hotel could benefit from renovations in certain sections, such as updating the furniture and addressing maintenance issues, the attentive and friendly service, combined with its cleanliness, makes 'NH Canciller Ayala Vitoria' a reliable option for visitors seeking comfort and hygiene.
Staff
Guests consistently noted the courteous and polite behavior of the entire team, from the front desk to the restaurant staff. The professionalism and kindness exhibited by the employees are frequently mentioned, suggesting a high level of training and dedication. Reviews also emphasize the staff's ability to handle problems efficiently and their willingness to provide helpful tips on local attractions and dining options.
Overall, the hotel's staff significantly contributes to a positive guest experience, providing welcoming and friendly service throughout the stay. However, there were occasional mentions of less-than-understanding attitudes from some staff members, but these instances seem to be exceptions rather than the norm.
In summary, visitors can expect a warm and accommodating reception at 'NH Canciller Ayala Vitoria,' with plenty of attentive and amiable staff ready to enhance their stay.
Wi-Fi
However, opinions about the Wifi are mixed. While some guests report a good level of wifi and reliable connection, others find the free wifi slow and insufficient for activities like live streaming. There is also a mention of a premium wifi service that involves an extra charge. Overall, the wifi services are generally acceptable but could be improved, especially considering the experiences of those who needed a secure connection for work-related purposes. Despite this, the hotel's friendly and accommodating staff contribute greatly to a pleasant stay.
Parking
Guests noted that the on-site parking is not only limited but also relatively expensive with a daily charge that some deemed excessive. When the hotel's parking is full, which seems to be a common occurrence, guests are directed to nearby public car parks. These alternatives are within walking distance and can sometimes be more economical, but they also present issues of their own, such as space limitations and congestion.
For those visiting in August, there is the advantage of free parking on surrounding streets overnight, which offers some relief from the hotel's high parking fees. However, outside of this period, finding cost-free parking can be a challenge.
The overall sentiment suggests that while the convenience of having a parking garage under the hotel is appreciated, the limited availability and high costs often result in guests seeking alternative parking solutions. Improvements in the availability and reservation process for parking were recommended to enhance the guest experience.
Family
The staff at NH Canciller Ayala Vitoria is noted for their friendly and accommodating attitude towards families, making guests feel welcome and cared for. Amenities and toys provided in the rooms add to the convenience and enjoyment of the stay. Additionally, the hotel’s location surrounded by green areas offers ample opportunities for families to spend quality time together outdoors.
The hotel's offering represents good value for money with facilities and services that enhance the overall family experience. Guests consistently highlight the quiet environment, making it a great choice for families looking to relax and enjoy their trip. Whether traveling with very young children or even the family dog, NH Canciller Ayala Vitoria ensures a pleasant and stress-free stay for all ages.
Nightlife
While the nightlife scene is vibrant and enjoyable, the hotel itself remains a quiet oasis in the evenings, providing the best of both worlds. Those interested in evening activities will find the nightlife not only close by but also offering a good selection of clubs and pubs. Whether one seeks a lively atmosphere or a good list of bars to explore, NH Canciller Ayala Vitoria offers a perfect base for nightlife enthusiasts.
4 Star
However, several reviews suggest that the hotel falls short in various aspects. The room standards and furniture are frequently mentioned as not meeting 4-star criteria with some guests noting small spaces and outdated decor. Cleanliness issues like moldy silicone in bathtubs and other minor defects are pointed out as unacceptable for a hotel of this class, affecting overall satisfaction.
Service efficiency and facilities also drew criticism. The limited number of elevators (only two for a ten-floor hotel), coupled with frequent malfunctions, proved frustrating for many guests, especially during events like the Ironman competition. Additional amenities typically expected in 4-star hotels, such as bathrobes and slippers, were sometimes missing and guests noted a lack of attention to detail, such as the absence of a welcome bottle of water.
While its location and some aspects of the service underpin a relatively high rating, the hotel’s value and facilities are often deemed more fitting for a 3-star establishment. Despite the hotel's advantages, including a good price relative to the 4-star designation, many guests found the overall experience somewhat underwhelming and not fully up to par with the expected four-star standards.
Business
Accessible
The facilities are well thought out, ensuring comfortable stays for wheelchair users and those with mobility impairments. Rooms often have space and layout that cater to disabled guests, making movement straightforward. An accessible lift compensates for the lack of an entrance ramp, although a ramp for luggage access would be beneficial.
While the hotel generally receives praise for its accessibility, some reviews indicate that it may pose challenges for older adults or those needing additional support. Improvements could be made in terms of ramp availability and wheelchair access overall. Despite these few areas for improvement, NH Canciller Ayala Vitoria is considered a good choice for disabled travelers, offering necessary amenities and an easy-to-navigate environment.
Dog Friendly
Despite the positive aspect of being dog-friendly, there are notable conditions and extra fees involved. Guests often mention the 25€ pet fee as being somewhat high. Additionally, the hotel enforces strict rules concerning pets, which some find onerous and lacking in clarity. There are also limitations on where pets are allowed within the hotel, particularly in communal areas, which restricts pet owners from having breakfast or enjoying drinks and meals with their furry companions on-site.
Overall, while NH Canciller Ayala Vitoria welcomes pets and offers a decent experience for pet owners, the additional costs and specific rules might require some adjustment and clearer communication.
No, NH Canciller Ayala Vitoria doesn't have any pool.
No, a spa isn't available at NH Canciller Ayala Vitoria.
Yes, NH Canciller Ayala Vitoria welcomes dogs.
Yes, parking facilities are available at NH Canciller Ayala Vitoria.
No, NH Canciller Ayala Vitoria doesn't have a gym.
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