The staff at Volos Palace have been praised for their kindness, professionalism and helpfulness. The majority of guests have had positive experiences with the staff, who have been described as welcoming, friendly and attentive. The reception staff, in particular, have been singled out for their efficiency and politeness with Sakis receiving special mention for his great customer service. Guests have also praised the bar staff for their hospitality with one young barman offering a Greek coffee to a guest. However, a few negative comments have been made with one guest describing the man at check-in as rude. Overall, the hotel's staff have left a positive impression on guests, contributing to a satisfying stay.