Gran Meliá Iguazú is a world-class, luxury hotel that is highly recommended by its guests. Its unique and privileged location within the Iguazu National Park offers breathtaking views of the falls from many rooms and dining areas, making it one of the best hotels in Argentina. The breakfast is excellent with a wide range of food options and amazing views. The dinner options are also delicious, although some guests note slow service at times. The rooms offer exceptional views of the falls and are clean and comfortable, although some may be outdated or noisy. The staff is esmerado, attentive and willing to go above and beyond to ensure a memorable stay. The spa and outdoor pool are magnificent, offering stunning views of the waterfalls. Despite some minor issues, such as the hotel's high prices and dated facilities, Gran Meliá Iguazú stands out as a superb hotel with an exceptional 5-star rating.
Gran Hotel Tourbillon & Lodge is praised for its excellent location, which is strategically positioned to provide easy access to major sites such as the Iguazu Falls and Iguazu National Park. Located on Route 12, the hotel also offers a peaceful environment with well-maintained green areas that are perfect for leisurely afternoons.
The hotel's breakfast has generally positive feedback with guests enjoying the variety of fresh fruits, pastries and gluten-free choices. Although there are some remarks about limited variety on certain days, the overall sentiment leans towards the breakfast being a notable advantage.
Dinner at the hotel's restaurant is well-regarded for its delicious food, generous portions and reasonable prices. The friendly restaurant staff enhance the dining experience, though there is a noted desire for a more varied menu.
Rooms are spacious and comfortable with many offering beautiful views and amenities like whirlpool bathtubs. However, maintenance issues such as old carpets and malfunctioning fixtures have been pointed out, suggesting a need for updates and better upkeep.
Cleanliness is a mixed aspect with many guests appreciating the neat and tidy rooms as well as the well-maintained pool facilities. However, issues such as stained carpets and poorly maintained common areas indicate inconsistency in cleanliness standards.
The hotel staff stand out for their friendliness and attentiveness. The reception staff, including notable mentions like Emilia and Pedro, receive high praise. Their warm and helpful demeanor significantly contributes to the positive atmosphere of the hotel.
WiFi service, on the other hand, is a major drawback with numerous guests reporting poor coverage and unreliable connections, especially in rooms.
The spa services receive positive feedback for good value and attentive staff, despite some maintenance issues with the facilities. The gym, while equipped with necessary machines, faces criticism for outdated equipment and poor maintenance.
The pool areas are beautiful and tranquil, offering a pleasant environment for relaxation. However, maintenance issues such as dirty water and broken tiles are recurring problems that detract from the overall experience.
While the hotel offers tennis and paddle courts, the feedback highlights room for improvement with maintenance being a common concern.
Overall, Gran Hotel Tourbillon & Lodge offers a good value stay with excellent location, friendly staff and pleasant amenities, though improvements in maintenance and facilities can enhance guest satisfaction further.