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Summary of reviewsIbis Wellington enjoys substantial praise, especially for its prime, central location in Wellington. Visitors appreciate its convenient proximity to main attractions such as Lambton Quay, the waterfront, Te Papa museum and public transport options. This strategic position makes the hotel ideal for sightseeing, shopping and attending events.
Breakfast at Ibis Wellington garners generally positive feedback. Guests commend the variety and quality of the offerings, emphasizing the ample, well-stocked buffet that caters to diverse dietary preferences. The freshness of the food with specific mentions of items such as pancakes and hash browns, adds to the satisfying start to the day. However, some guests found the breakfast repetitive and slightly overpriced, suggesting room for improvement in consistency and value.
The hotel's restaurant, Vivant!, offers a mixed dining experience. Many guests enjoy the delicious meals, particularly praising dishes like the Angus burger and fish. The staff's service often receives accolades for being international and very helpful. However, there are noted issues such as noisy environments, slow service and high prices relative to the food quality. Despite these criticisms, the pleasant ambiance and specific well-received dishes uphold the restaurant's reputation.
Rooms at Ibis Wellington are commended for their cleanliness, comfort and well-equipped facilities. The beds receive high marks for comfort, contributing to a restful stay. However, some guests find the rooms small and somewhat outdated. Occasional mentions of stuffiness and minor maintenance issues exist, but the central location and helpful staff enhance the overall positive reception.
Cleanliness is a standout feature at Ibis Wellington with rooms and common areas consistently maintained to high standards. The diligent housekeeping staff ensure that guests arrive to and stay in clean, fresh environments, although minor issues like occasional mould in bathrooms are noted but rare.
The staff at Ibis Wellington are consistently celebrated for their friendliness and exceptional customer service. Guests feel well-taken care of with many instances of staff going the extra mile to resolve issues and provide a welcoming atmosphere.
Free Wi-Fi at the hotel provides a mixed experience. While some appreciate its availability and decent performance for basic needs, others report slow, unstable connections and difficulties with accessing the service. The limit on the number of connected devices also frustrates some guests.
Parking receives both praise and complaints. While some appreciate the convenience and security of on-site parking, others find the limited space tight and the cost high. Advance booking of parking spots is crucial to avoid inconvenience.
Ibis Wellington is notably family-friendly with ample room space and suitable arrangements for families. The central location and accommodating staff further enhance its appeal for those traveling with children. However, the absence of specific children's facilities is noted.
Nightlife experiences around the hotel are diverse. The central location offers easy access to bars and restaurants, though some guests find the nearby streets quiet at night. Noise within the hotel from neighboring rooms and outside disturbances is a common complaint.
The beds at Ibis Wellington are predominantly praised for their comfort with many guests enjoying a restful sleep. Occasional issues with bed softness and movement are mentioned, but overall, the beds contribute positively to the stay experience.
In summary, Ibis Wellington is widely appreciated for its excellent location, cleanliness, comfortable beds and friendly staff. While there are areas for improvement in breakfast variety, dining experience, Wi-Fi quality and parking, the hotel remains a favored choice for many visiting Wellington. Show more
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Hotel Taking Steps Towards Sustainability
ibis Wellington is an eco-certified property that participates in the Qualmark Sustainable Tourism Business Award. The hotel employs various green practices, including recycling, using LED light bulbs, and providing eco-friendly cleaning products and toiletries in bulk dispensers. It also features energy-saving switches in guestrooms and water-efficient showers.
Family Friendly Hotel
Ibis Wellington provides affordable and convenient accommodation in the heart of the city. Its central location makes it easy for families to explore Wellington's attractions.
Hotel near Nightlife Spots
Ibis Wellington is near Lambton Quay, the city's premier shopping district. There are bars and restaurants nearby.
Business Hotel
Located in the heart of the city, this hotel is close to Lambton Quay and popular attractions. It offers contemporary guest rooms with free WiFi and air-conditioning, suitable for business stays.
Hotel with Parking
Limited secure on-site parking is available at this hotel for a moderate fee. Advance booking is required to secure a space due to the limited availability.
Accessible Hotel
ibis Wellington provides accessible rooms with wheelchair access, walk-in showers, roll-in showers, lower bathroom sinks, higher level toilets, and grab rails. It includes one accessible parking space, doorbell and phone notification, hand-held showerheads, handrails in stairways, and a wide lift door. The entire unit is wheelchair accessible, with a stair-free path to the entrance.
4-Star Hotel
Room Types
Queen RoomIncludes en suite bathroom, satellite TV, in-house movies, and individually controlled air conditioning. Wireless internet access is featured.
King RoomComfortable modern room with a spacious king-size bed. The room features wireless internet access, a flat-screen TV with in-house movies and satellite channels, a work desk and an en suite bathroom.
Standard Twin RoomThis twin room features air conditioning and flat-screen TV with in-house movies and satellite channels. Wireless internet access, a work desk and en suite bathroom are included.
iBusiness King RoomThis double room has air conditioning, a work desk, free internet and a Nespresso machine. An en suite bathroom is featured.
Standard Queen Room - Mobility AccessibleThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room provides a flat-screen TV, a wardrobe, a carpeted floor and heating. The unit offers 1 bed.
Guest Reviews
7.7
Good
Location
The Ibis Wellington boasts an almost unanimously praised location, making it a prime choice for travelers looking to explore Wellington with ease. Visitors highlight the hotel's central placement, which provides easy access to the city’s main attractions, shopping areas and numerous eateries. It's within walking distance to Lambton Quay, the waterfront, Te Papa museum, TSB Arena and several public transport options including the train and ferry terminals. This convenience is appreciated by both overnight travelers and those attending events or conferences. The hotel is described as ideal for shopping trips, sightseeing and even those catching the ferry or coming from the airport. Cleanliness, friendly staff and comfort are also frequently noted, further solidifying Ibis Wellington as a preferred accommodation for many due to its strategic location and proximity to Wellington's vibrant city life.
Breakfast
The breakfast experience at ibis Wellington receives generally positive feedback from guests. Most reviewers appreciate the breakfast, noting it as good, excellent, fantastic and even superb. Many commend the buffet's variety and well-stocked nature, highlighting the ample and diverse options that cater to different tastes and dietary needs. Several guests found the breakfast to be a great value for money and a satisfying start to their day.
Positive remarks include the freshness and deliciousness of the food with specific mentions of freshly made pancakes, hash browns, sausages and bacon. Numerous guests liked that the breakfast was included in their stay and they enjoyed the convenience and quality this offered. The buffet breakfast is often described as being plentiful, well-presented and including a great range of options, which were considered very good value.
However, there are some mixed opinions. A few guests felt that the breakfast was basic for the price and occasionally repetitive. There were instances where food quality was noted to be below average with complaints of luke-warm or overcooked items. Some guests also mentioned the high cost of breakfast, considering it overpriced.
Overall, the breakfast at ibis Wellington is praised for its variety, value and quality, although a few guests suggest improvements in consistency and pricing.
Dinner
The 'ibis Wellington' restaurant, Vivant!, offers some commendable dining experiences despite a few shortcomings. Many guests appreciate the great and delicious food, noting that meals like the Angus burger and fish were particularly enjoyable. The cheese board and late coffees are also well-loved, adding a touch of luxury to the meal offerings. Diners have praised the international and very helpful restaurant staff, highlighting their outstanding service.
The restaurant provides good options for dinner and drinks with some guests noting a superb meal and great cocktail selections. The restaurant’s bar also offers a nice variety of craft beers on tap, staying open late for convenience. Christmas dinner at the hotel came as a pleasant surprise with meals cooked to perfection, despite a notable wait time.
However, not all feedback is positive. There are frequent comments about the restaurant being noisy, slow service and cold food. Some guests found the dinner to be extremely expensive and portions small. Issues like the restaurant being overcrowded, limited menu choices and incorrect orders were also mentioned. Several guests noted that room service was not available and the task of carrying meals up from the restaurant themselves detracted from the experience.
While the restaurant's quality of food often met expectations, the pricing was considered high for the offerings with several diners expressing disappointment with the value for money. Despite these criticisms, many guests still found the meals satisfactory and the restaurant to serve its purpose well, especially with its lovely ambiance and efforts from the staff. Overall, the restaurant experience at 'ibis Wellington' presents a mixed bag, excelling in service and specific dishes but lacking consistency in quality and value.
Rooms
The guest reviews for Ibis Wellington present a mix of impressions regarding the hotel rooms. Generally, the rooms are described as clean and tidy with several guests highlighting the spaciousness and comfort of the accommodations. The beds are consistently mentioned as comfortable and many appreciated the well-equipped facilities, such as the excellent showers and quiet atmosphere conducive to rest.
However, several reviews noted that the rooms were small and occasionally felt cramped or dark. Some guests found the accommodations and decor somewhat outdated and lacking in modern amenities. While some rooms were praised for their size and cleanliness, others pointed out issues like stuffiness, noise and minor maintenance concerns such as leaks and worn-out furnishings.
The location of the hotel is frequently mentioned as a major positive, being centrally located in Wellington's CBD, making it convenient for travelers. Despite the basic nature of some rooms, the value for money and friendly service from the staff are strong points that many guests appreciated. Overall, Ibis Wellington seems to provide a satisfactory stay for short visits with a few caveats about room size and modernization.
Beds
The beds at ibis Wellington have received a broad spectrum of feedback from guests with a predominant emphasis on comfort. Many reviews highlight the beds as being "comfy," "comfortable," or even "super comfortable," making for a restful experience. Guests also frequently praised the pillows, describing them as "lovely" and "fabulous," contributing to an overall positive sleeping experience.
Several reviews mentioned the rooms being clean and well-maintained with many guests appreciating the spacious layouts and comfortable bedding. Some additionally noted the provision of extra pillows as a thoughtful touch by the accommodating staff.
However, a few guests experienced some issues, mentioning beds that were too soft, moved away from the wall or caused discomfort. Despite these occasional drawbacks, the majority of reviews reflect a positive sentiment toward the comfort of the beds, contributing to a satisfactory stay at the hotel. Overall, the beds at ibis Wellington are lauded for providing a cozy and restful night's sleep with the convenience of being within walking distance of key attractions and restaurants in Wellington.
Cleanliness
ibis Wellington scores highly on cleanliness among its guests. Reviews highlight the hotel’s consistently clean and tidy rooms with many guests finding them very clean upon arrival and throughout their stay. Housekeeping staff are often noted for maintaining high standards, ensuring that rooms stay fresh and well-kept daily. This also extends to the common areas, which receive similar praise for their cleanliness and maintenance.
The bathrooms are usually clean, though some guests noted minor issues such as occasional mould or grotty shower curtains. However, these instances appear to be infrequent and do not overshadow the overwhelmingly positive feedback regarding cleanliness. The bed linens and towels are frequently mentioned as being particularly clean and in good condition, contributing to an overall comfortable and pleasant stay.
In summary, ibis Wellington meets and often exceeds guests’ expectations for cleanliness, ensuring a comfortable and enjoyable experience.
Staff
The staff at ibis Wellington have consistently positive reviews from guests, highlighting their friendliness, helpfulness and exceptional customer service. Guests frequently describe the reception staff as welcoming, efficient and attentive. Special mentions go to individual staff members who made check-ins and check-outs pleasant experiences, showcasing a personal touch that many appreciated. The cleaning and restaurant staff are also praised for their friendliness and professionalism. Many guests felt well-taken care of with the staff often going the extra mile to resolve any minor issues promptly.
While the majority of reviews commend the warmth and service quality, there are occasional mentions of slower responses and less courteous experiences with certain staff members. However, these instances are outliers in an otherwise positive overview. Overall, the commitment of ibis Wellington’s staff to ensure a comfortable and enjoyable stay for guests shines through, making it a noteworthy aspect of the hotel. From accommodating early check-ins to providing helpful advice, the staff’s efforts greatly contribute to the positive atmosphere and guest satisfaction at this well-located hotel.
Wi-Fi
Guest reviews of the ibis Wellington highlight a mixed experience regarding the hotel’s Wi-Fi service. On the positive side, many guests appreciated the availability of free Wi-Fi, noting that it was sufficient for basic needs and had generally good performance in some instances. The internet speed was acceptable for several users and the hotel sometimes waived Wi-Fi charges, which was appreciated by guests.
However, several issues were also noted. The Wi-Fi connection was often described as slow and some guests experienced difficulties with the QR code for Wi-Fi and room instructions not working. There was also frustration over Wi-Fi being unsecured and limited to only three connected devices. Some guests reported that the Wi-Fi would cut out frequently or wasn't working at all during their stay and there were instances where paid Wi-Fi was considered slow and expensive. Overall, while some guests found the Wi-Fi service decent, others felt it was in need of significant improvement.
Parking
Parking at the ibis Wellington has received mixed feedback from guests. Many appreciated the convenience of on-site parking and the assistance from staff in reserving parking spots ahead of arrival. The underground parking was noted as particularly useful and secure by some visitors. However, space is often noted to be limited and tight, making it difficult for larger vehicles to maneuver.
The cost of parking was a common point of contention with several guests mentioning that it felt expensive. Some found the lack of free parking disappointing and issues with finding an available spot were frequently reported. Moreover, checking for parking availability before arrival and booking a spot in advance seemed crucial to avoid hassles.
While some guests enjoyed easy-to-find parking and appreciated the clear instructions and helpful staff, others struggled with parking not being included in the room rate and needing to rely on public or street parking options. Those who did manage to secure a spot, though, often found it well worth the effort despite the constraints.
Family
ibis Wellington stands out as a family-friendly destination, ideal for those traveling with children. Many reviews highlight the hotel's suitability for family getaways, noting that the rooms can accommodate big families with options for adjoining rooms and arrangements that allow four people to sleep comfortably. The central location is praised for being convenient, providing easy access to shops, cafes and local attractions like Te Papa museum.
Guests frequently commend the spaciousness of the family rooms, which are generally deemed sufficient even for families with young children. The comfort of the beds and the overall room setup receives positive feedback, although a few guests mention minor issues such as the number of towels provided and the inability to open windows.
Children are particularly satisfied with the offerings at breakfast, enjoying items like freshly made pancakes, hash browns, sausages and bacon. The accommodating staff, who are noted for their friendliness and attentiveness to kids' needs, further enhance the family-friendly atmosphere of the hotel.
While there are no specific facilities for children, the hotel is praised for its affordability and overall suitability for families seeking a comfortable stay in downtown Wellington. The family-friendly environment and thoughtful amenities, such as separate beds for children and the availability of a porta cot at no extra charge, make ibis Wellington a reliable choice for family visits.
Nightlife
The nightlife around ibis Wellington offers a mixed bag of experiences. While some guests enjoyed the hotel's central location, making it easy to access bars and restaurants, others found the nearby streets quite dead at night. The area is great for young people looking for a night out and the hotel's bar, featuring nice craft beers and late hours, is a particular highlight. However, there are notable issues with noise, both from outside and inside the hotel, including disturbances from neighboring rooms and external street noise. This location also benefits from minimal noise if you're looking for a quieter stay, but those in need of vibrant late-night activity might find the atmosphere lacking. Overall, it’s a good spot for access to celebrations and city life with some caveats regarding nighttime noise.
3 Star
The ibis Wellington provides clean and comfortable accommodations with friendly staff, making it a great value for money option. As a standard three-star hotel, it offers simple and straightforward amenities suitable for those looking for a basic place to sleep. The hotel is affordably priced and serves its purpose well for a short stay or a budget trip with a decent location adding to its appeal.
Although some aspects are outdated and the rooms can be small with plain furnishings, the overall cleanliness and tidiness are commendable. The hotel offers typical three-star facilities with no added luxuries like a mini bar and some guests have noted issues like insufficient power plugs near the beds and the décor being tired and dated.
While breakfast options may seem expensive in comparison to the room rates, the hotel still offers good value for money. Car parking costs can add to the expenses, making the stay more costly than expected for a three-star establishment. Despite these minor drawbacks, the friendly and helpful reception ensures a pleasant stay, which aligns well with the expectations for an ibis hotel.
Business
The ibis Wellington is an ideal choice for business travelers, offering several amenities that cater specifically to their needs. Located in the business hub of the city, this hotel provides easy access to the TSB arena for business events and a central location for business meetings. The rooms, while basic, include necessary facilities and are conducive to work with some guests noting the presence of a public work/internet station.
For those attending longer business engagements, the hotel features great seminar and conference rooms. The check-in and check-out processes are efficient, making it convenient for travelers on tight schedules. Despite some reviews mentioning basic room amenities, the overall atmosphere of the hotel is relaxing and suited for business purposes.
Dining options at the hotel are adequate and guests find it a pleasure to conduct business affairs here. For business travel, the ibis Wellington presents an economic option without compromising on essential work-related services.
Accessible
ibis Wellington is praised for its prime location, making it convenient for guests to explore the city's main attractions and access the ferry. Visitors find it easy to reach the hotel from the airport and appreciate the hassle-free check-in process. The hotel's proximity to TSB Arena and other city highlights is mentioned repeatedly.
Guests with disabilities have noted that the hotel offers accessible amenities such as handrails in the shower and designated disability rooms. However, some have found these rooms to be small and challenging to navigate with a wheelchair. Despite this, the overall sentiment is that the hotel is comfortable and accessible.
The staff receives high marks for being friendly and helpful, contributing to a pleasant stay for families and individuals alike. Even though there are some mentions of dated rooms and issues with parking, the positive experiences with the staff and the central location make ibis Wellington a recommended choice for travelers.
No, ibis Wellington doesn't have any pool.
No, a spa isn't available at ibis Wellington.
No, ibis Wellington doesn't allow dogs.
Yes, parking facilities are available at ibis Wellington.