Hasseröder Burghotel

Wernigerode, Langer Stieg 6251.820935,10.755023(Show on Map)

8.5

Very Good

+5 Photos

+ 3 Photos3

Checkin - Checkout datesWed, 14 Oct - Thu, 15 Oct14 Oct - 15 Oct

Info

Summary of reviews

Summarized by AI

Hasseröder Burghotel is a great choice for travelers looking for a convenient location to explore the wonders of Wernigerode. The hotel offers guests plenty of opportunities for sightseeing and outdoor activities with an impressive view of the Brocken mountain. The breakfast is a highlight for many guests with a super rich and delicious spread of options available for all tastes. The hotel staff is accommodating, especially to children and the hotel's medieval theme is impressively executed with great attention to detail. The hotel is also a great choice for travelers who prioritize cleanliness during their stay with bright, well-equipped and very clean rooms. The staff is friendly, helpful and competent and the hotel's child-friendliness is a big plus for families with young ones. While the dinner experience has received a mixed response from guests, the buffet option for dinner was enjoyed by many. The small spa area has received mixed reviews, but the excellent cosmetic treatments and great wellness offers have been complimented. Overall, Hasseröder Burghotel is a great choice for travelers looking for a clean, well-maintained and tidy environment with impeccable service.

Categories

Ski

AI-generatedLocated 3.5 km from the center, Hasseröder Burghotel offers proximity to Wernigerode and, while the closest ski lift is about 18 km away, it provides a comfortable base for accessing winter sports in the Harz region. It has a good rating and is appreciated by guests.

Family

AI-generatedSituated in Wernigerode, this hotel provides a unique castle-themed experience for families. Features themed rooms, an on-site restaurant with children's options, and a playground. Its location offers easy access to Wernigerode's attractions.

Accessible

AI-generatedThis hotel is confirmed to be wheelchair accessible and regularly checked for accessibility. Public areas and selected rooms are wheelchair accessible and reachable by elevator. Some rooms have grab bars near the toilet and in-room accessibility features, including roll-in showers in select rooms.

Spa

EV charging stations

Romantic

Free Wi-Fi

Business

Parking

EV charging stations

Gym

Check-in - Check-out

Check In:

15:00 - 00:00

Check Out:

06:00 - 10:00

Facilities

Parking

Restaurant

Meeting/banquet facilities

Bar

24-hour front desk

Fitness centre

Terrace

Non-smoking rooms

Facilities for disabled guests

Skiing

Barber/beauty shop

Family rooms

Games room

Internet services

Lift

Safety deposit box

Spa & wellness centre

Massage

Soundproof rooms

Hiking

Packed lunches

Cycling

Bowling

Tour desk

Heating

Fax/photocopying

Luggage storage

WiFi

Free WiFi

Non-smoking throughout

Designated smoking area

Sun terrace

Nightclub/DJ

Private check-in/check-out

Special diet menus (on request)

Minimarket on site

Evening entertainment

Daily housekeeping

Parking on site

Private parking

WiFi available in all areas

Board games/puzzles

Indoor play area

Kid-friendly buffet

Electric vehicle charging station

Public transport tickets

Accessible parking

Wheelchair accessible

Toilet with grab rails

Raised toilet

Lower bathroom sink

Wine/champagne

Fruits

Coffee house on site

Beauty services

Facial treatments

Make-up services

Manicure

Pedicure

Haircut

Hair colouring

Hair styling

Body treatments

Body scrub

Body wrap

Spa facilities

Foot bath

Spa/wellness packages

Back massage

Neck massage

Foot massage

Head massage

Hand massage

Full body massage

Fitness

Live music/performance

Key card access

Security alarm

Smoke alarms

Fire extinguishers

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

First aid kit available

Cashless payment available

Property is cleaned by professional cleaning companies

Room Types

Double RoomThis double room features a TV, WiFi and a safe. Please note that the double bed consists of two mattresses.

Family RoomProviding free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. The family room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a wardrobe as well as mountain views. The unit offers 2 beds.

Deluxe Family RoomThe family room offers soundproof walls, a minibar, a balcony with mountain views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

Guest Reviews

8.5

Very Good

Review Summaries

Summarized by AI

Location

Located in a great spot, Hasseröder Burghotel offers guests plenty of opportunities for sightseeing and outdoor activities. With an impressive view of the Brocken mountain, the hotel provides guests with a prime starting point for hiking and biking adventures. The hotel is a bit outside the city center, but still with good bus connections or even a free shuttle, so guests can easily access all the main attractions. Plus, there are plenty of parking spaces available. The hotel's location is a great value, given the top-notch facilities and eye-catching surroundings. While some guests feel the location could be improved, everyone agrees that the beautiful view and proximity to the Brockenbad make it all worthwhile. Overall, Hasseröder Burghotel is perfect for any traveler looking for a convenient location to explore the wonders of Wernigerode.

Breakfast

The breakfast at the Hasseröder Burghotel is a highlight for many guests. Reviewers have used phrases such as "super rich", "delicious", "extensive" and "plenty of variety", praising the range of options available for all tastes. Some guests also appreciated the self-service coffee and tea station with several options. While a few reviewers found the selection lacking or the bread too hard, overall, guests seemed satisfied with the breakfast offering. The hotel also received positive feedback for being child-friendly and for its hygiene protocols during COVID-19. In addition to breakfast, many reviewers also praised the dinner buffet, which was described as "abundant" and "tasty".

Dinner

The dinner experience at Hasseröder Burghotel has received a mixed response from the guests. Some guests were very impressed with the quality and abundance of food on offer, while others felt that it lacked variety or seasoning. The evening entertainment in the Barkeller on weekends was described as sensational. The buffet option for dinner was enjoyed by many, though some felt that the dessert selection was lacking. The organization and monitoring of the buffet due to COVID-19 restrictions was praised by guests. The restaurant decor was not highly rated by some visitors, likening it to a school cafeteria. There were requests for a better selection of wine to be offered. Overall, the meals were adequately satisfying and tasty, but not seen as remarkable or gourmet.

Rooms

Hasseröder Burghotel offers clean, well-designed rooms that are perfect for a short vacation with family. The staff is accommodating, especially to children. The hotel's medieval theme is impressively executed with great attention to detail. The rooms are generously sized and well-equipped. Some even offer stunning views of the surrounding landscape. However, the lighting in some rooms is weak and storage options are limited. Additionally, some guests found the hotel's minimalist design unsatisfactory. Nonetheless, the amenities offered are of high quality, including comfortable bedding and a delicious breakfast.

Cleanliness

Hasseröder Burghotel is a great choice for travelers who prioritize cleanliness during their stay. The hotel staff was praised for their friendliness, while the rooms were described as bright, well-equipped and very clean. Many guests highlighted the cleanliness of the hotel, especially the ordentlichen and gepflegten condition. The food also received positive comments with many mentioning the rich and balanced breakfast spread. The hotel's hygiene concept was praised as excellent and well-implemented. Although a few reviewers commented on delays in cleaning the rooms, overall, Hasseröder Burghotel offers a clean, well-maintained and tidy environment to its guests.

Staff

If you're looking for a hotel with impeccable service, Hasseröder Burghotel is definitely worth considering. Guests have praised the staff for their friendliness, helpfulness and competence. Many have mentioned the hotel's child-friendliness, which is a big plus for families with young ones. Overall, the hotel staff has received a lot of positive feedback with guests regularly mentioning the warm welcome they received upon arrival. The restaurant's organisation during the pandemic has also been praised by guests. All in all, it seems that the hotel's staff is a major part of what makes Hasseröder Burghotel such a great choice for travellers.

Spa

The Hasseröder Burghotel offers a small spa area with mixed reviews. Some guests mention disappointment with the size and availability of the facilities, including a cold swimming pool mainly suited for adults. However, others compliment the excellent cosmetic treatments and great wellness offers. It's important to note that the description of the sauna in the booking process was confusing for some guests. So, it's best to check before booking. Finally, guests who want more options can opt to visit an older recreational pool down the road, although it might be crowded.

Family

If you are looking for a family-friendly hotel in the Harz region, the Hasseröder Burghotel may be the perfect choice for you. Many guests have praised the hotel's child-friendly atmosphere and facilities. The staff is reported to be kind and accommodating towards children and there is even a playroom and children's cinema on offer. The hotel's buffet breakfast has also received positive feedback with guests stating that it caters well to children's tastes. One guest even described the playroom as "admirably beautiful" with its wooden castle. However, some guests have noted that there is no permanent supervision or guidance for children's activities, indicating the need for the hotel's management to be more present. It seems that the Hasseröder Burghotel is especially suited for families with young children, although some have suggested that more child-oriented programming on TV would be a welcome addition.

FAQ

No, Hasseröder Burghotel doesn't have any pool.

Yes, a spa is available at Hasseröder Burghotel.

No, Hasseröder Burghotel doesn't allow dogs.

Yes, parking facilities are available at Hasseröder Burghotel.

Yes, Hasseröder Burghotel has a gym.

Location

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