Avid Hotels - Zeeland by IHG offers a modern and clean lodging option strategically positioned between Grand Rapids and Holland. Its prime location affords convenient access to major highways, making it an appealing choice for those exploring the area's Dutch heritage or visiting family. While the slightly remote setting might be a minor inconvenience for some, the tranquil environment provides a peaceful retreat that guests appreciate.
The hotel is commended for its contemporary, newly updated facilities that are immaculately maintained, enhancing the welcoming atmosphere right from the entrance. The rooms, although sometimes described as smaller than expected, impress guests with their cleanliness, modern design, and well-thought-out amenities such as smart TVs and walk-in showers. The comfort of the beds is often highlighted, contributing to an overall restful experience.
The breakfast experience receives varied reviews, but many guests find it a standout feature of their stay. The array of hot and cold options, including vegetarian omelettes and fresh ground coffee available around the clock, is particularly praised. Some areas for improvement include variety and freshness, particularly for those with specific dietary requirements. The friendly service during breakfast contributes to a positive dining experience.
Staff at the hotel significantly enhance the guest experience with their exceptional friendliness and helpfulness. Names like Erin, Chaz, and Anika at the front desk are frequently mentioned for their informative and efficient service, ensuring a seamless and welcoming stay.
While the pool is a welcome addition, providing a relaxing spot for guests, it has received mixed feedback concerning its size and cleanliness. Efforts to improve maintenance and clearer communication about the pool's amenities could further enhance guest satisfaction.
Overall, Avid Hotels - Zeeland by IHG offers guests a comfortable, clean, and welcoming environment. The strategic location, modern amenities, and commendable staff service combine to make it an appealing choice for travelers seeking a convenient and relaxing stay.
The Best Western Plaza Hotel Saugatuck provides good value for its limited options and reasonable cost. Although some reviewers found the facilities to be outdated, others appreciated the nostalgic atmosphere. Due to the pandemic, all amenities were closed despite being listed in the description, but overall the hotel was found to be passable with some guests having a pleasant stay. While some found the hotel overpriced and lacking in cleanliness, others were disappointed and deemed the hotel a "getto." Despite its flaws, guests may still find the hotel to be a decent option.