Macdonald Hill Valley Hotel, Spa & Golf Resort
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Summary of reviewsThe Macdonald Hill Valley Hotel, Spa & Golf Resort is located in a beautiful setting with stunning views and convenient parking. The breakfast and dinner experiences were mixed with some guests praising the quality of food while others found it overpriced and lacking in options. The rooms were a mixed bag of comfort with some guests finding them in need of an upgrade and others finding them spacious and well-appointed. The cleanliness and staff experiences were also mixed with some guests reporting high levels of cleanliness and friendly, helpful staff while others found areas in need of deep cleaning and staff to be rude and uninviting. The hotel's spa and golf facilities were generally praised, but the pool area could get noisy and busy. Families with kids appreciated the amenities, although some felt let down by the menu at the restaurant. The hotel is also an option for business travelers, but improvements in the dining experience are needed, as well as better noise isolation in the rooms. Overall, the Macdonald Hill Valley Hotel, Spa & Golf Resort has potential for a pleasant stay in a picturesque location with some improvements needed in various areas.
Categories
Hotel near Golf Courses
This 4-star hotel features two 18-hole golf courses (Emerald and Sapphire) designed by Peter Alliss and Dave Thomas. It offers lush fairways, undulating greens, natural water hazards, strategically placed bunkers, a pro shop, spa, gym, and dining at the Borders Restaurant.
Hotel with Spa
The hotel provides a Health & Wellbeing Club with a spa that offers treatments designed to uplift and restore you. It offers ELEMIS or ishga treatments. The spa houses a candlelit cosy retreat.
Family Friendly Hotel
The resort includes a golf course and spa facilities, providing options for both adult relaxation and family activities. It features family rooms and amenities suitable for children.
Dog Friendly Hotel
This hotel welcomes dogs with treats upon arrival and provides expansive grounds for walks. Dogs are allowed in the reception and bar areas, and the hotel offers a welcome letter specifically for dogs. There is a £15 per pet, per night fee.
Romantic Hotel
Located in the countryside near Whitchurch, this resort offers a blend of relaxation and recreation. Couples can enjoy spa treatments, golf, and fine dining, making it a versatile choice for a romantic break.
Business Hotel
This hotel is suitable for corporate events with its golf course, spa, and meeting facilities.
Hotel with Gym
This hotel features a state-of-the-art gym equipped with Life Fitness equipment and a 20-metre pool with natural daylight. It offers over 100 fitness classes weekly, including Yoga, Boxing, and Les Mills programs.
Hotel with Indoor Pool
Featuring a 20-meter heated indoor pool, this resort provides extensive leisure facilities including a thermal suite, mud rasul, sauna, and steam room, along with available spa treatments.
Hotel with Swimming Pool
Indoor Pool
Accessible Hotel
Hotel for Yoga
Guest Reviews
The Macdonald Hill Valley Hotel, Spa & Golf Resort is situated in a beautiful setting, surrounded by lovely peaceful surroundings and a golf course. Guests enjoyed stunning views from their rooms and the pool overlooking the golf course. The location was convenient with a 5-minute drive to the village and great proximity to onsite parking. Many guests appreciated the hotel's excellent location, especially those visiting families in Whitchurch or needing to be close-by for work. Some found the entrance road to be dark and in need of more lighting and a handful of guests experienced some stress caused by being 3.1 or 5.6 miles away from their desired location. Overall, guests agreed that the location of the Macdonald Hill Valley Hotel, Spa & Golf Resort was lovely and had a fantastic setting.
The breakfast at Macdonald Hill Valley Hotel, Spa & Golf Resort had a mixed response among guests. While many praised the cooked breakfast for its quality and variety, some felt that there should have been more options, especially yoghurt. Others noted that during peak times, there was not enough space to sit and breakfast items ran out quickly. A few guests had negative experiences with complaints of cold delivery to their rooms and poor service, slow delivery and getting the orders wrong. Some felt that the hotel did not match up to other hotels in terms of the quality of the breakfast, requiring significant improvement. However, a few guests enjoyed their freshly cooked breakfast with a good selection of food items and found the staff friendly and helpful. Overall, the breakfast experience seemed a bit hit and miss.
Guests had mixed experiences with the dinner at Macdonald Hill Valley Hotel, Spa & Golf Resort. Some found the service to be poor and the food overpriced, while others enjoyed their meals, particularly the beef cheek and ale pie or the vegetable curry with added chicken. However, there were concerns about the lack of vegetarian options on the menu, as well as inconsistency in service from different staff members. Some found the restaurant to be too expensive with long waiting times and small portions, while others thought the food was delicious despite the high prices. Some guests also noted that the breakfast was unorganized and chaotic. Overall, opinions were divided on the quality of the hotel's dinner offerings.
The Macdonald Hill Valley Hotel Golf & Spa offers a range of rooms that have received mixed reviews from guests. Some guests found the rooms to be in need of an upgrade with tired decor and dated furniture, while others found the rooms to be spacious and comfortable. Some guests had issues with cleanliness with a few even finding false eyelashes in their bathrooms. However, other guests found the rooms spotless and well-appointed with lovely views over the golf course. The beds were also a mixed bag with some guests finding them to be uncomfortable, while others found them to be large and comfortable. In terms of amenities, some rooms had fridges and coffee machines, but some of these didn't work. Additionally, the hotel lacks air conditioning and guests reported being either warm or freezing. Despite some mixed feedback, many guests enjoyed their stay and found the staff to be friendly and helpful.
The Macdonald Hill Valley Hotel, Spa & Golf Resort offers guests a mixed experience when it comes to beds. Some guests found the beds to be uncomfortable with thin and lumpy mattresses or sagging on one side. However, there were also many positive reviews with guests commenting on the great size of the beds and how comfortable they were, even describing the pillows as 'the comfiest ever'. Unfortunately, some guests also encountered issues with broken shower handles, loose toilet seats and dirty bathrooms with one guest even having to change rooms due to poorly made bedding. Overall, the bed experience at the hotel is a bit of a hit or miss with some guests enjoying a comfortable night's sleep, while others experiencing discomfort.
The Macdonald Hill Valley Hotel, Spa & Golf Resort is a mixed bag when it comes to cleanliness. While some guests rave about the hotel's cleanliness, others have had less than stellar experiences. Reviews mention large beads of silicone in the bathroom, dirty towels and mould in the shower. On the other hand, some guests found the hotel clean and spacious with lovely views and excellent facilities. The communal areas are relaxing and the staff are friendly and helpful. The food receives mixed reviews, but some guests had positive experiences at the hotel's restaurant. While the hotel is generally clean, some areas are in need of deep cleaning and some rooms and facilities are dated. If you're a fastidious guest, you may want to look elsewhere, but overall, the hotel is decently clean and tidy.
Macdonald Hill Valley Hotel, Spa & Golf Resort is a hotel with a mixed review of its staff. Some guests had great experiences with helpful, cheerful, professional staff who went above and beyond for guests. They were courteous and friendly to guests, making them feel welcome and appreciated. However, other guests felt like they were treated as if they should not be there and reported staff being miserable, rude and not caring about guests. Some guests had trouble with poor service and long wait times for food and water. The hotel cleaner, Hazel, was exceptionally helpful and friendly when a guest took ill. Reception staff received glowing reviews for being efficient, polite and going above and beyond for guests. Bar staff received negative feedback for not smiling and being uninviting. The breakfast staff needed more experienced workers to confirm orders and gluten-free ingredients. While some areas need improvement, experienced and friendly staff made the overall experience excellent for some guests. The hotel is located in a fantastic area for golfing and large, clean rooms and lovely staff make guests feel welcome.
The Macdonald Hill Valley Hotel, Spa & Golf Resort offers excellent spa facilities with a pool, sauna and steam room included in your stay. However, some guests noted a lack of a lift down to the spa and reported that the spa pool area was busy and noisy. Some guests also mentioned that the spa showers were dirty, but overall, the spa was clean and well-maintained. Friendly staff was also noted by guests. Upon arrival, you'll need to fill out a questionnaire before being sent to the relaxing room, but robes and slippers are provided after your session. The hotel also has a gym and great leisure facilities. One guest's girlfriend got a massage, which she said was amazing. Overall, a very pleasant stay with great spa and leisure centers available.
The Macdonald Hill Valley Hotel, Spa & Golf Resort offers a great pool facility included in your stay but with some drawbacks. Although children are allowed to use the pool, their access is limited after 6 PM. Families have reported that during the family swim session, some rude adults dangerously tried to swim lengths through non-swimming children. While some guests utilized the pool area first thing in the morning or after breakfast, others reported that the spa pool area was very busy and noisy. Unfortunately, some guests were dissatisfied with the quality of towels, as some were either dirty or old and discoloured. Despite these concerns, the pool, spa and gym facilities were generally praised for being clean and well-kept. The indoor swimming pool was overall nice, although some felt an outside pool would have been a great addition. Lastly, some guests found the experience quite relaxing and enjoyed the steam and sauna next to the pool.
Macdonald Hill Valley Hotel, Spa & Golf Resort boasts plenty of amenities for families with kids, though some guests felt let down by their experiences. While the menu at the restaurant could be more child-friendly, the pool area is a great place for kids to splash around with a few hours available especially for them. However, one guest complained about slamming doors causing a disturbance throughout the night. Another family wished they had been informed that they would need a larger table at breakfast, as they struggled to eat comfortably in a side room with armchairs. Accommodations are comfortable with large beds and extra beds available for children. Couples might want to avoid the hotel during peak golfing season, as the property tends to get crowded with golf enthusiasts. Some guests also complained about dirty crockery left in their room. On a positive note, our reviewers enjoyed having a ground-floor room with a small garden table, perfect for relaxing outside. Finally, one reviewer had a lovely overnight stay while visiting family in the nearby town of Whitchurch and another guest appreciated the hotel's willingness to set up an extra bed for their toddler and baby.
Macdonald Hill Valley Hotel, Spa & Golf Resort is a great destination for the avid golfer with not just one but two golf courses on site. The hotel boasts lovely views over the well-maintained golf course with some guest rooms offering a bonus of a beautiful vista. Rates for the golf course are reasonable, making it accessible for all. For those who are not there to play golf, the stunning surroundings and care taken with the course still make for a lovely stay. Leisure facilities are top-notch, including a great pool and bedrooms are comfortable with lovely views over the course. However, it can get busy with golfers and guests may experience some noise from the mowers. Overall, Macdonald Hill Valley Hotel, Spa & Golf Resort is an excellent choice for those looking for a golf-focused stay in a picturesque location.
The Macdonald Hill Valley Hotel, Spa & Golf Resort is a great option for a comfortable business overnight stay, but there are some drawbacks for business travelers. The food options are limited and expensive, especially in the restaurant during events. Vegetarians and vegans may struggle to find suitable meals. The staff at the restaurant could be more attentive and the breakfast layout was confusing. Additionally, the walls are thin and noise from other guests can be a disturbance. However, the value for money is good and room service redeemed a poor first impression for some guests. It is recommended that the hotel lower their food and beverage prices to encourage more use of the facilities. Overall, the hotel has potential as a business stay option, but improvements in the dining experience are needed.
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Location
Breakfast
Dinner
Rooms
Beds
Cleanliness
Staff
Spa
Pool
Family
Golf
Business
Yes, Macdonald Hill Valley Hotel, Spa & Golf Resort has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Macdonald Hill Valley Hotel, Spa & Golf Resort.
Yes, Macdonald Hill Valley Hotel, Spa & Golf Resort welcomes dogs.
No, parking facilities aren't available at Macdonald Hill Valley Hotel, Spa & Golf Resort.
Yes, Macdonald Hill Valley Hotel, Spa & Golf Resort has a gym.
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