The Borough Arms Hotel in Newcastle-under-Lyme is highly praised for its superb central location, making it easily accessible to local shops, cafes, restaurants and popular attractions such as Alton Towers and Trentham Gardens. Guests appreciate the convenience of ample parking, adding to the hotel's appeal for both leisure and business travelers.
The dining experiences at the hotel, especially breakfast, receive favorable reviews. Guests enjoy the delicious, freshly cooked meals and the friendly, helpful staff who enhance the dining ambiance. The breakfast offers a good variety, including continental and cooked-to-order options with many finding the portions ample and reasonable in price. Despite occasional critiques about quality and service speed, the overall sentiment is positive. Dinner also earns high marks, noted for its exceptional taste, varied menu and good value for money with the bar and restaurant meals frequently praised.
Room cleanliness and comfort are another positive aspect with many finding the rooms tidy and the beds comfortable, contributing to a restful stay. Despite the dated decor and occasional maintenance issues, guests appreciate the clean environment and basic amenities offered. The annex rooms, although older, provide quiet and spacious accommodations. However, some guests faced issues with noise, cold temperatures and minor cleanliness concerns.
The hotel's staff is a standout feature, consistently noted for their professionalism, warmth and helpfulness. Their friendly demeanor and excellent customer service significantly enhance the guest experience, ensuring a welcoming environment.
While free Wi-Fi is available, guests experience mixed connectivity, particularly in annex rooms, affecting the overall convenience. On the upside, parking is largely commended for its ample space and ease of access, despite occasional overcrowding during peak times.
The Borough Arms Hotel is family-friendly with its convenient location and accommodating staff making it suitable for families visiting nearby attractions. However, some rooms may lack certain amenities like baths, which could be a drawback for families with young children.
Overall, the Borough Arms Hotel offers a blend of traditional charm and basic comfort, making it a good value for money option for budget-conscious travelers. Its historic character, friendly staff and convenient location contribute to a pleasant and welcoming stay, despite minor areas needing improvement.
The Victoria hotel is a fantastic choice for those seeking a good value crash pad in a great location, conveniently located for exploring the local area. While there is currently no breakfast option, guests appreciate the cleanliness and comfort of the rooms, which are beautifully decorated and well-presented with lovely touches like fresh milk and hot chocolate. The staff are outstanding, friendly, welcoming and accommodating, offering excellent service with kindness and generosity. The beds are highly praised with guests calling them the comfiest they've ever had. The Victoria's commitment to cleanliness and comfort adds to the overall wonderful experience of staying here.
Lymedale Suites Studios & Aparthotel in Newcastle under Lyme & Stoke is a fantastic choice for a comfortable and affordable stay. The hotel's location is convenient with good shops and facilities nearby and plenty of parking available. The rooms are spacious, modern and well-appointed with mini kitchens, comfortable beds and excellent showers. The hotel is also known for its cleanliness with many guests describing the rooms as spotlessly clean. The staff are friendly and accommodating, providing excellent customer service. Families will appreciate the self-catering rooms and separate bedrooms for kids. While there were some minor issues with parking and bed comfort, overall, guests highly recommend Lymedale Suites Studios & Aparthotel for a hassle-free and comfortable visit to Newcastle under Lyme & Stoke.