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Summary of reviewsWillow Lodge Willoughby Cleveland is highly praised for its strategic and convenient location, offering easy access to a variety of dining options and essential services. Its proximity to major freeways makes it an ideal base for both business and leisure travelers. Despite being centrally located, the lodge maintains a peaceful ambiance, enhancing its appeal. The affordability and accessibility further contribute to its attractiveness as a lodging choice.
The rooms at Willow Lodge garner mostly positive feedback, with many guests appreciating their cleanliness, spaciousness, and modern comfort. Amenities like small fridges and microwaves add convenience, and the updated decor, featuring laminated wood floors, appeals to guests, particularly those with pets. While some areas of the property could use more attention, the guestrooms largely leave a positive impression.
Guests often commend the lodge for its cleanliness, especially considering its budget-friendly pricing. The rooms are described as neat with comfortable beds, providing a comfortable space to rest. While some common areas fall short of the same cleanliness standard, the attentive staff is quick to address concerns, contributing to the lodge's good value.
The staff at Willow Lodge is notably friendly and helpful, with guests frequently acknowledging the exceptional hospitality. Front desk personnel are often described as kind, informative, and professional. Specific staff members, such as Adam, Mike, and Terri, are highlighted for their outstanding service, contributing to an overall pleasant experience.
Although the pool remains closed, guests find solace in the generally comfortable beds and the clean environment. With pet-friendly accommodations, including ample space for pet care and a welcoming atmosphere for pet owners, the lodge attracts travelers with pets. Despite occasional minor issues, Willow Lodge's blend of comfort, convenience, and attentive service makes it a desirable choice for visitors to the Willoughby Cleveland area. Show more
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Categories
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Outdoor Pool
Room Types
King RoomThis double room features air conditioning and a TV with cable channels. The unit has 1 bed.
King Room - Disability AccessThis room includes a roll-in shower and additional handicap accessible features.
Quadruple RoomThis quadruple room provides air conditioning and a TV with cable channels. The unit offers 2 beds.
Deluxe Suite with Spa BathThis suite offers air conditioning and a TV with cable channels. The unit offers 1 bed.
Deluxe King RoomThe unit has 1 bed.
King RoomThe unit has 1 bed.
Double Room with BalconyThe unit offers 1 bed.
Guest Reviews
Location
Willow Lodge in Willoughby Cleveland is widely praised for its highly convenient and strategic location. It offers guests easy access to a multitude of dining options, with many restaurants and stores within walking distance. This makes it a favorable choice for travelers looking to explore local eateries. Situated near major freeways, the lodge provides quick routes for travelers on business or those aiming to explore nearby attractions. Despite being centrally located, the hotel maintains a peaceful and quiet ambiance, perfect for restful stays. Guests appreciate the proximity to essential services, such as 24-hour gas stations and pharmacies, further adding to the lodge's convenience. Additionally, the location offers a good blend of affordability and accessibility, making it an appealing option compared to some pricier counterparts in the area. Whether staying for business or leisure, Willow Lodge serves as an ideal base for guests seeking both comfort and convenience.
Rooms
Willow Lodge in Willoughby Cleveland receives mixed feedback from its guests, though the majority highlight favorable aspects of the rooms. Consistently praised for cleanliness, many guests find the rooms spacious, modern, and comfortable. The addition of amenities like small fridges and, as some recall, microwaves, adds to the convenience of the accommodation. Guests mention that the rooms feel fresh and well-maintained, with many enjoying the updated decor that includes laminated wood floors, presumably in place to accommodate clients with pets. These stylish, Ikea-esque furnishings enhance the overall appeal, providing practical comfort at reasonable rates. While some remarks suggest that other parts of the property could benefit from more upkeep, the guestrooms themselves largely leave a positive impression.
Beds
Willow Lodge Willoughby Cleveland offers a mixed experience when it comes to the sleep quality provided by their beds. Many guests found the beds to be comfortable, highlighting that they could sleep well and appreciated the general cleanliness of the beds and bedding. Cleanliness appears to be a notable attribute, with several reviews mentioning clean rooms and bedding. Additionally, the beds were described as firm yet comfortable in some instances, adding to a satisfactory night's rest.
However, opinions on bed comfort varied, with some guests mentioning discomfort due to firmness or a springy feel. A few reviews also noted stiffness and occasional issues with bedding cleanliness. Despite these mixed feelings, the hotel provides a generally clean environment in a quiet area, offering essentials like a microwave and fridge at a budget-friendly rate, and is pet friendly, which are appreciated aspects of the stay.
Cleanliness
Willow Lodge in Willoughby Cleveland receives mixed reviews regarding its cleanliness, but many guests highlight positive attributes that make it a worthwhile choice. Visitors frequently note the rooms as being clean, with some even describing them as exceptionally so, particularly considering the budget-friendly pricing. Hardwood floors add a nice touch to the appealing rooms, which are often praised for their neatness and comfortable beds. While the hotel's common areas such as the lobby, hallway, and elevator may not always meet the same standards, many guests find their individual rooms pleasantly clean and updated. The staff is recognized for being responsive and accommodating in addressing cleanliness concerns, swiftly providing remedies when necessary. Despite occasional issues in certain areas, guests generally appreciate the cleanliness of the hotel, considering it a good value for the cost, especially for those prioritizing a clean and comfortable space to rest.
Staff
Travelers to Willow Lodge in Willoughby Cleveland frequently praise the hotel staff for their exceptional friendliness and helpfulness. Guests consistently report outstanding experiences with the front desk personnel, often describing them as kind, informative, and professional. The management, even amidst transitions, has been recognized for their willingness to assist. Specific staff members, such as Adam, Mike, and Terri, are often highlighted for their personable and wonderful interaction with guests. Many reviews note the accommodating and courteous nature of the staff, underscoring their commitment to service excellence.
While there are occasional mentions of rudeness, these instances appear to be exceptions rather than the norm. On the whole, most staff members strive to make guests feel welcomed and valued, contributing to a pleasant overall experience at the lodge. The team at this property is characterized by their cheerfulness and readiness to go the extra mile to ensure guest comfort, with examples such as staff members proactively offering additional amenities. Whether visiting for leisure or business, guests can typically expect warm greetings and a professional attitude, reflecting the high standards of hospitality upheld at Willow Lodge.
Pool
Despite being advertised as an alluring feature, the pool at Willow Lodge Willoughby Cleveland remains closed and has reportedly been out of use for two years. This has left guests disappointed as many were looking forward to enjoying this amenity. The closures seem consistent across multiple reviews, with guests expressing frustration at the lack of availability. In addition to the pool issues, the hotel also faces criticism for cleanliness, with some reports of insect infestations and unclean rooms, further detracting from the overall guest experience.
Dog Friendly
Willow Lodge in Willoughby, Cleveland, offers a welcoming atmosphere for pet owners, making it an attractive choice for travelers accompanied by their four-legged friends. The motel is conveniently situated near several restaurant chains, including Cracker Barrel, making dining options easily accessible. The staff at the hotel are noted for their friendly disposition, particularly towards pet owners. Pets are warmly welcomed with the accommodation of service dogs being explicitly mentioned, although there is a $25 fee noted for pets. Guests remark on the ease of managing pet care at the motel, citing the availability of ample space for taking dogs out, even during late hours. While there are positive aspects of the pet-friendly facilities, some guests have noted room odor issues attributed to dogs. Despite this, the overall pet-friendly approach and the central location make Willow Lodge a practical choice for brief stays with pets.
Yes, Willow Lodge Willoughby Cleveland has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Willow Lodge Willoughby Cleveland.