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Summary of reviewsThe DoubleTree by Hilton Hotel Wilmington enjoys widespread acclaim for its strategic location, spotless accommodations, and attentive service. Nestled centrally in Wilmington, the hotel serves as an excellent base for exploring local attractions, with easy access to highways, shops, and dining options. Guests appreciate its proximity to both business and leisure destinations, finding the vibrant neighborhood convenient and appealing.
Praise is also directed at the hotel's dining offerings, particularly its breakfast buffet. Although some feel the pricing could be improved, the variety and quality, coupled with attentive breakfast staff, make for a satisfying start to the day. Guests also relish the signature warm chocolate chip cookies, adding a delightful touch to their mornings.
Rooms at the hotel are noted for their spaciousness, cleanliness, and modern amenities. Comfortable beds contribute significantly to restful stays, garnering positive feedback. While minor maintenance issues like worn carpets and isolated room odor complaints are mentioned, these don't detract from the overall comfort and cleanliness guests experience.
Reviewers consistently laud the hotel staff for their friendly and professional demeanor, enhancing the welcoming atmosphere from check-in to check-out. The team is recognized for their hospitality and willingness to assist with guest needs, further enriching the stay.
Overall, the DoubleTree by Hilton Hotel Wilmington is commended for its comfortable, clean, and well-situated accommodations, supported by a diligent and friendly staff committed to providing a pleasant guest experience. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
This hotel provides a welcoming atmosphere with family-friendly amenities. DoubleTree hotels are known for providing a cookie upon arrival. It features an indoor pool and on-site dining.
Business Hotel
DoubleTree by Hilton Hotel Wilmington provides a comfortable stay with essential business amenities. It offers meeting rooms, a business center, and complimentary Wi-Fi for guests.
Hotel with Gym
The DoubleTree by Hilton Hotel Wilmington includes a fitness center for active guests. It also offers comfortable accommodations and convenient amenities.
4-Star Hotel
The DoubleTree by Hilton Hotel Wilmington provides a comfortable stay with well-appointed rooms and excellent service. Guests enjoy the on-site dining options and convenient location.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
Room Types
King Room with King Bed - Non-SmokingThis room is furnished with one king bed.
Double Room with Two Double Beds - Non-SmokingThis room is furnished with two double beds.
Deluxe King Suite - Non-SmokingThis suite is air-conditioned and has a flat-screen TV, a tea and coffee maker and a safe deposit box.
King Room with Roll-in Shower - Mobility and Hearing Accessible/Non-SmokingThis double room is air-conditioned and has a flat-screen TV, a tea and coffee maker and a safe deposit box. The unit has 1 bed.
King Room with Shower - Non-SmokingThis triple room is air-conditioned and has a flat-screen TV, a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Double Room with Two Double Beds and Roll-In Shower - Mobility and Hearing Access/Non-SmokingThe quadruple room features air conditioning, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV. The unit has 2 beds.
Guest Reviews
7.4
Good
Location
Nestled in the heart of Wilmington, the DoubleTree by Hilton offers an excellent location that serves as a perfect base for exploring the area. Guests repeatedly praise the hotel's central position, making it conveniently close to a variety of attractions and dining options. Whether visiting local sights like Longwood, Nemours, and Winterthur, or planning a day trip to downtown Wilmington or nearby Philadelphia, the hotel provides easy access to highways, enhancing the convenience of travel.
The hotel’s proximity to a mall, local shopping spots like Macy’s and TJMaxx, and a diverse range of restaurants ensures that guests have plenty of options to choose from during their stay. Many reviewers emphasize the ease of finding dining venues and enjoying a pleasant stroll to nearby chain restaurants. Located centrally in Wilmington’s business district, it is particularly advantageous for those attending events or requiring proximity to their business destinations.
While some mention its position near the highway, many guests appreciate the quiet ambiance and safe surroundings. The hotel’s clean and comfortable facilities further enrich the experience, complemented by friendly staff who enhance the stay with their welcoming service. Overall, the DoubleTree by Hilton Hotel Wilmington stands as a convenient and strategically situated choice for travelers seeking easy access to local attractions and amenities in a vibrant neighborhood.
Breakfast
The breakfast experience at the DoubleTree by Hilton Hotel Wilmington offers a diverse array of impressions, with several positive highlights. Guests frequently praised the breakfast buffet for its good variety, with ample options catering to different tastes. Many found the breakfast to be an enjoyable part of their stay, noting that it was good in quality, and some even described it as great and very good. The breakfast, when included in the room rate, was appreciated for presenting decent value, and the comfortable rooms added to the overall positive experience.
The breakfast staff frequently received accolades for their friendliness and attentiveness, contributing significantly to guests' satisfaction. The restaurant's ability to adapt and provide a good breakfast experience even amid COVID-19 restrictions was also noted. Furthermore, the complimentary warm chocolate chip cookies served at the hotel added a pleasant touch to guests' mornings.
On the downside, some guests felt the breakfast was overpriced, particularly when paying separately, with costs seen as not proportionate to the experience. Issues such as cold food and powdered eggs were mentioned as points of improvement. Overall, while the cost might not always align with expectations, the variety and quality of the breakfast buffet combined with excellent service make for a generally satisfying start to the day.
Rooms
The DoubleTree by Hilton Hotel Wilmington has a lot to offer those looking for clean and comfortable accommodations. Guests consistently praise the spaciousness and cleanliness of the rooms. Many highlight the exceptionally comfortable beds, making for a restful stay. The rooms generally feature modern amenities, including large, updated TVs and well-maintained interiors, contributing to a pleasant experience for visitors. The staff also receives positive mentions, noted for their friendliness and efficiency, and enhancing the overall experience with welcoming service.
While most guests appreciate the comfort and cleanliness, some reviews suggest that certain rooms could benefit from updates. Despite occasional issues with room odors and maintenance concerns like stained walls or damaged carpets, these seem to be exceptions rather than the norm. The hotel is well-kept and manages to meet the expectations of guests seeking reliability and comfort during their stay. Additionally, events hosted at the hotel do not seem to compromise the overall guest experience. Overall, the DoubleTree by Hilton Hotel Wilmington is recognized for its spacious, clean rooms and welcoming atmosphere.
Beds
At the DoubleTree by Hilton Hotel Wilmington, guests consistently highlight the comfort of the beds as a standout feature of their stay. Descriptions frequently include mentions of the beds being very comfortable, with many guests emphasizing the super comfortable experience they enjoyed. The hotel's cozy and nice-sized beds contribute to restful nights, often leaving a lasting impression that makes guests reluctant to leave. Despite occasional remarks about flat pillows or soft mattresses typical of many hotels, the general consensus is that the bedding is wonderful, promoting a feeling of cleanliness and comfort that enhances the overall stay.
Cleanliness
The DoubleTree by Hilton Hotel Wilmington generally receives favorable remarks for its cleanliness, with many guests highlighting the spotless rooms and overall tidy environment. The hotel is praised for its neat and organized appearance, with rooms often described as very clean and comfortable. Guests frequently note the cleanliness of the hotel at large, mentioning immaculate and uncluttered spaces as well as clean and decorative settings. The property is appreciated for its modern flair, including stylish layouts and current furniture.
Visitors often find the hotel clean and accessible, conveniently located near restaurants and malls. The attentive and friendly staff enhances the experience, contributing to the hotel's inviting atmosphere. Housekeeping often receives commendation for maintaining a clean environment, evidenced by positive feedback regarding well-kept rooms and fresh bedding.
However, it's worth noting that some guests have pointed out areas needing improvement, such as worn carpets and occasional maintenance issues, including musty smells and stained areas. These observations suggest an inconsistency that future visitors might consider. Despite these concerns, the majority of reviews emphasize the hotel's strong commitment to cleanliness and friendly service.
Staff
At the DoubleTree by Hilton Hotel Wilmington, guests consistently commend the staff for their exceptional service and friendly demeanor. From the moment of arrival, the welcoming atmosphere is highlighted by the excellent customer service provided by the front desk team, known for their cordial and professional approach. Throughout the stay, staff members demonstrate a commitment to hospitality, accommodating guests’ needs efficiently and with kindness. The hotel team frequently goes above and beyond, whether it's offering local attraction insights or providing timely assistance like arranging clean towels or helping with laundry. Dining experiences are enhanced by the restaurant staff, who are noted for their cheerful and attentive service at breakfast. Moreover, the presence of knowledgeable and pleasant staff further assures guests of a comfortable and enjoyable stay. Despite isolated feedback on managerial interactions, the overwhelmingly positive reviews underline the dedication of the staff to creating a welcoming environment at the hotel.
No, DoubleTree by Hilton Hotel Wilmington doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton Hotel Wilmington.
No, DoubleTree by Hilton Hotel Wilmington doesn't allow dogs.
No, parking facilities aren't available at DoubleTree by Hilton Hotel Wilmington.
Yes, DoubleTree by Hilton Hotel Wilmington has a gym.