Hotel Ballast Wilmington, Tapestry Collection by Hilton
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Summary of reviewsHotel Ballast Wilmington, Tapestry Collection by Hilton, located on the scenic Cape Fear River in downtown Wilmington, offers a superb location praised by guests for its convenience and breathtaking views. The proximity to the lively Riverwalk and numerous shops and restaurants makes it an ideal base for exploring the area with many guests appreciating the hotel's accessibility and beautiful scenery from their rooms.
Breakfast at the hotel generally receives positive reviews with many guests lauding the delicious, varied offerings and excellent service, particularly at the Board and Barrel restaurant. However, some guests feel the cost is somewhat high and point out inconsistencies in service, such as the availability of breakfast on certain days and the lack of in-room amenities like refrigerators.
The rooms themselves offer a mixed experience. Guests frequently mention the comfort of the beds and the beauty of the river or pool views. Cleanliness and room design generally receive positive mentions, although there are occasional issues with room maintenance, size and missing amenities such as microwaves and coffee pots. Some guests also note problems with odors, noise and dust.
Cleanliness throughout the hotel elicits varied responses. While many guests find their rooms and the hotel property very clean, others mention issues with bathroom cleanliness, outdated common areas and occasional lapses in cleaning standards, impacting their overall stay.
The hotel's staff is consistently praised for their exceptional service. Guests frequently describe the team as friendly, professional and helpful with individual staff members, such as Haley at the front desk and Grace the bartender, receiving notable commendations. While understaffing is occasionally mentioned, the staff's attention to detail and hospitality significantly enhance guests' experiences.
Parking at the hotel is generally seen as expensive with additional costs for both self-park and valet options being a common point of contention among guests. Despite the high fees, the valet staff is often praised for their excellent service.
Finally, the beds in the hotel receive mixed reviews. Most guests find them very comfortable and conducive to a good night's sleep, though some criticize the size of the double beds, suggesting queen-size as a better option. There are also occasional complaints about the king-size beds and mattress comfort.
Overall, Hotel Ballast Wilmington offers a combination of stunning location, excellent service and comfortable accommodations, though some areas could benefit from improvements in consistency and amenities.
Categories
Breakfast at the hotel generally receives positive reviews with many guests lauding the delicious, varied offerings and excellent service, particularly at the Board and Barrel restaurant. However, some guests feel the cost is somewhat high and point out inconsistencies in service, such as the availability of breakfast on certain days and the lack of in-room amenities like refrigerators.
The rooms themselves offer a mixed experience. Guests frequently mention the comfort of the beds and the beauty of the river or pool views. Cleanliness and room design generally receive positive mentions, although there are occasional issues with room maintenance, size and missing amenities such as microwaves and coffee pots. Some guests also note problems with odors, noise and dust.
Cleanliness throughout the hotel elicits varied responses. While many guests find their rooms and the hotel property very clean, others mention issues with bathroom cleanliness, outdated common areas and occasional lapses in cleaning standards, impacting their overall stay.
The hotel's staff is consistently praised for their exceptional service. Guests frequently describe the team as friendly, professional and helpful with individual staff members, such as Haley at the front desk and Grace the bartender, receiving notable commendations. While understaffing is occasionally mentioned, the staff's attention to detail and hospitality significantly enhance guests' experiences.
Parking at the hotel is generally seen as expensive with additional costs for both self-park and valet options being a common point of contention among guests. Despite the high fees, the valet staff is often praised for their excellent service.
Finally, the beds in the hotel receive mixed reviews. Most guests find them very comfortable and conducive to a good night's sleep, though some criticize the size of the double beds, suggesting queen-size as a better option. There are also occasional complaints about the king-size beds and mattress comfort.
Overall, Hotel Ballast Wilmington offers a combination of stunning location, excellent service and comfortable accommodations, though some areas could benefit from improvements in consistency and amenities.
Hotel Taking Steps Towards Sustainability
As part of Hilton's Tapestry Collection, Hotel Ballast Wilmington adheres to Hilton's broader sustainability goals. This includes initiatives such as reducing energy and water usage, implementing recycling programs, and sourcing responsibly to minimize its environmental impact.
Hotel for Honeymoon
Located on the Riverwalk, this hotel offers stunning waterfront views and a sophisticated ambiance. It features newly upgraded rooms and suites, riverfront dining at Board and Barrel Coastal Kitchen, and locally roasted coffee at Buffalo Bayou, creating a romantic and memorable experience.
Family Friendly Hotel
Located in downtown Wilmington, this hotel provides convenient access to family-friendly attractions. The hotel offers a blend of historic charm and modern amenities, creating a memorable stay for families.
Hotel near Nightlife Spots
Located on Wilmington's Riverwalk, this hotel provides access to the city's nightlife and is near beaches and shopping. It features the Board and Barrel Coastal Kitchen.
Hotel with Swimming Pool
Features a pool and is known for its excellent service and amenities. The hotel's location and quality make it a strong choice.
Outdoor Pool
Business Hotel
Hotel Ballast boasts 20,000 square feet of adaptable meeting space and is located on Wilmington Riverwalk. It features a Grand Ballroom that can accommodate up to 1,000 guests and smaller spaces such as the Cape Fear Ballroom and an Executive Board Room for high-level meetings.
Hotel with Parking
This hotel provides parking and is located in downtown Wilmington. Its location is ideal for exploring the historic district.
Hotel with Gym
This hotel features a well-equipped fitness center suitable for a comprehensive workout. The fitness area is clean and provides a variety of machines and free weights to accommodate different exercise routines.
Hotel with Outdoor Pool
Situated on the Cape Fear River, Hotel Ballast features an outdoor pool. The pool area provides unique views of the water and the USS Battleship North Carolina.
Accessible Hotel
3-Star Hotel
Guest Reviews
Located right on the scenic Cape Fear River, 'Hotel Ballast Wilmington, Tapestry Collection by Hilton' boasts a fantastic spot in the heart of downtown Wilmington. Guests frequently praise its convenience with many shops and restaurants just a short walk away. The hotel’s position on the Riverwalk is perfect for those looking to explore the area on foot or enjoy some leisurely runs. The views of the river and surrounding area are often highlighted as being breathtaking and contribute greatly to the overall experience.
The hotel's vicinity to the Riverwalk enhances its allure, making it an ideal base for discovering local dining and entertainment. Guests appreciate the ease of access to all that Wilmington has to offer, from downtown attractions to relaxed riverside strolls. Many reviews mention the beautiful location, the excellent view from the rooms and the nearby amenities, which make it a prime spot for both relaxation and exploration. This well-located hotel ensures a comfortable stay with clean rooms and friendly staff, making it a great choice for visitors wanting to experience Wilmington at its best.
Hotel Ballast Wilmington, Tapestry Collection by Hilton, offers a breakfast experience that garners mixed reviews but leans heavily towards positive feedback. Guests frequently describe the breakfast options as delicious with particular praise for the varied and tasty offerings, such as the Hippie Hash and oatmeal. Many highlight the quality of the breakfast, calling it excellent, very good and even phenomenal every day.
However, some guests express dissatisfaction with the cost, feeling that the price does not always match the quality and a few explicitly mention not liking being charged for breakfast. There's also mention of certain days lacking the included breakfast, which left guests wanting more consistency in service.
Service during breakfast receives commendation, noted as super great with good service and value for money. The Board and Barrel restaurant, associated with the hotel, is particularly praised for its incredible bar restaurant experience and excellent breakfast.
There's a minor concern over amenities, particularly the lack of an in-room fridge, which could be inconvenient for parents needing to store milk. Guests also pointed out the absence of free breakfast and coffee availability after 10 am.
In summary, while the cost and consistency might raise an eyebrow for some, the breakfast at Hotel Ballast Wilmington is generally well-regarded for its delicious options and high-quality service.
Hotel Ballast Wilmington, Tapestry Collection by Hilton offers a mixed experience when it comes to its rooms. Many guests appreciate the cleanliness and comfort of the rooms with some highlighting the beautiful views, comfortable beds and spaciousness as significant positives. The rooms with river or pool views, in particular, have been praised for their aesthetics and tranquility. The bathrooms are noted to be well-designed, though some guests have pointed out issues with the size and cleanliness of certain areas, as well as occasional maintenance problems.
However, several concerns have been raised regarding the lack of essential amenities, such as refrigerators, microwaves and coffee pots, which some guests found inconvenient. Issues such as small room size, bad odors, dust and occasional noise near the elevators were also mentioned. Some encountered problems with room cleanliness, reporting unclean bathrooms and remnants from previous guests. Despite these setbacks, the overall comfort of the beds and the impressive views seem to leave a positive impression on many visitors.
Hotel Ballast Wilmington, Tapestry Collection by Hilton seems to receive mixed feedback regarding their beds. The majority of guests highlight the comfort of the beds, noting that they were very comfortable and lead to a relaxing night's sleep. However, there are some criticisms about the size of the beds with guests finding the double beds too small for couples and suggesting that they should be queen-sized. There are also isolated complaints about the larger king size beds being too large and occasional comments about lumpy or uncomfortable mattresses. On the whole, most guests seem to find the beds comfortable, contributing positively to their overall stay.
Hotel Ballast Wilmington, a part of the Tapestry Collection by Hilton, receives mixed reviews regarding its cleanliness. Many guests appreciated finding their rooms very clean and comfortable with comments on the impressive cleanliness of the entire hotel and rooms being impeccably clean. The pleasant staff and nice views were also noted as positive aspects.
However, several reviews pointed out issues with the cleanliness and maintenance, particularly in the bathrooms and common areas. Some guests encountered dirty showers, filthy bathroom floors and small counter spaces. Others noted specific problems such as empty shampoo and soap bottles, rooms not being cleaned upon arrival and long wait times for elevators. Concerns were also raised about the worn and outdated appearance of some areas, including halls and rugs. Additionally, the absence of amenities like fresh towels, wash cloths, refrigerators and microwaves was highlighted as a drawback.
Overall, while the hotel's location and comfortable accommodations are praised, there are notable inconsistencies in cleanliness and maintenance that might affect the guest experience.
Hotel Ballast Wilmington, Tapestry Collection by Hilton, consistently receives high praise for its exceptional staff. Words such as amazing, excellent and helpful are frequently used to describe the team's dedication. Guests commend the friendly and professional demeanor of staff members, highlighting individuals like Haley at the front desk and Grace the bartender for their outstanding service. Despite occasional understaffing, the team manages to deliver a phenomenal experience, ensuring guests feel welcome and comfortable.
Specific employees, such as Taylor, the night manager and Jamie at the front desk, are noted for their accommodating and customer-focused attitudes. The valet parking team also garners positive remarks for their service. While a few guests mentioned some staff not being overly friendly, the consensus remains highly favorable. Overall, the staff's hospitality and attention to detail significantly enhance the stay at this beautifully located and well-kept property.
Parking at 'Hotel Ballast Wilmington, Tapestry Collection by Hilton' has received mixed reviews from guests. While there is ample parking available, it comes at an additional cost. Fees range from $15 per day for self-parking to $20 for valet service, which some guests found to be overpriced and inconvenient. The process of accessing the parking lot was also noted to be cumbersome by a few reviewers. Despite these drawbacks, the valet staff received praise for their excellent service. The hotel’s prime location was mentioned positively, though some felt this did not offset the additional parking expenses.
Location Show Map
Location
The hotel's vicinity to the Riverwalk enhances its allure, making it an ideal base for discovering local dining and entertainment. Guests appreciate the ease of access to all that Wilmington has to offer, from downtown attractions to relaxed riverside strolls. Many reviews mention the beautiful location, the excellent view from the rooms and the nearby amenities, which make it a prime spot for both relaxation and exploration. This well-located hotel ensures a comfortable stay with clean rooms and friendly staff, making it a great choice for visitors wanting to experience Wilmington at its best.
Breakfast
However, some guests express dissatisfaction with the cost, feeling that the price does not always match the quality and a few explicitly mention not liking being charged for breakfast. There's also mention of certain days lacking the included breakfast, which left guests wanting more consistency in service.
Service during breakfast receives commendation, noted as super great with good service and value for money. The Board and Barrel restaurant, associated with the hotel, is particularly praised for its incredible bar restaurant experience and excellent breakfast.
There's a minor concern over amenities, particularly the lack of an in-room fridge, which could be inconvenient for parents needing to store milk. Guests also pointed out the absence of free breakfast and coffee availability after 10 am.
In summary, while the cost and consistency might raise an eyebrow for some, the breakfast at Hotel Ballast Wilmington is generally well-regarded for its delicious options and high-quality service.
Rooms
However, several concerns have been raised regarding the lack of essential amenities, such as refrigerators, microwaves and coffee pots, which some guests found inconvenient. Issues such as small room size, bad odors, dust and occasional noise near the elevators were also mentioned. Some encountered problems with room cleanliness, reporting unclean bathrooms and remnants from previous guests. Despite these setbacks, the overall comfort of the beds and the impressive views seem to leave a positive impression on many visitors.
Beds
Cleanliness
However, several reviews pointed out issues with the cleanliness and maintenance, particularly in the bathrooms and common areas. Some guests encountered dirty showers, filthy bathroom floors and small counter spaces. Others noted specific problems such as empty shampoo and soap bottles, rooms not being cleaned upon arrival and long wait times for elevators. Concerns were also raised about the worn and outdated appearance of some areas, including halls and rugs. Additionally, the absence of amenities like fresh towels, wash cloths, refrigerators and microwaves was highlighted as a drawback.
Overall, while the hotel's location and comfortable accommodations are praised, there are notable inconsistencies in cleanliness and maintenance that might affect the guest experience.
Staff
Specific employees, such as Taylor, the night manager and Jamie at the front desk, are noted for their accommodating and customer-focused attitudes. The valet parking team also garners positive remarks for their service. While a few guests mentioned some staff not being overly friendly, the consensus remains highly favorable. Overall, the staff's hospitality and attention to detail significantly enhance the stay at this beautifully located and well-kept property.
Parking
Yes, Hotel Ballast Wilmington, Tapestry Collection by Hilton has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Ballast Wilmington, Tapestry Collection by Hilton.
No, Hotel Ballast Wilmington, Tapestry Collection by Hilton doesn't allow dogs.
Yes, parking facilities are available at Hotel Ballast Wilmington, Tapestry Collection by Hilton.
Yes, Hotel Ballast Wilmington, Tapestry Collection by Hilton has a gym.
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