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Summary of reviewsThe Holiday Inn Express & Suites Bradley Airport by IHG, enjoys high praise for its exceptional location, particularly convenient for travelers using Bradley Hartford airport. Guests appreciate the hotel's proximity to the airport and the availability of early morning shuttle services, which make catching flights stress-free. Despite being near the airport, the hotel maintains a quiet and comfortable ambiance, complemented by nearby amenities such as gas stations and restaurants with easy access to highways.
Guests frequently highlight the outstanding breakfast experience, noting the variety of delicious, hot options that exceed expectations. The breakfast area is pleasant and the efficient and friendly staff at both the café and reception contribute to a relaxing start to the day. Although there were minor issues like occasional dry eggs, the overall positive impression of the breakfast sustains its reputation as a highlight of the stay.
The rooms are generally appreciated for their spaciousness, modern fixtures and cleanliness. Many guests find the rooms to be very clean and the beds extremely comfortable, adding to the overall pleasant experience. There are a few isolated issues such as unpleasant odors in some rooms and minor maintenance problems, but these do not significantly detract from the overall positive reviews.
Cleanliness is a strong point with guests consistently praising the spotless rooms and well-maintained bathrooms. Although there are minor concerns about common areas and facility wear and tear, the overall impression remains positive. The friendly and helpful staff further enhance the experience, providing excellent service that contributes to a welcoming environment.
The staff, in particular, receive consistent accolades for their warmth and helpfulness. Guests highlight the friendliness and exceptional customer service provided by the team with several specific mentions of staff members who go above and beyond to ensure a pleasant stay. Despite occasional mentions of unhelpful staff, the general sentiment towards the personnel is overwhelmingly positive.
The pool receives mixed reviews with some guests noting issues with cleanliness and ventilation, while others appreciate it for family swim time. Improvements in size and maintenance could enhance guest satisfaction.
Finally, the beds are frequently praised for their comfort, ensuring guests have a good night's sleep. The clean linens and inviting room decor further contribute to a restful and comfortable stay.
Overall, Holiday Inn Express & Suites Bradley Airport by IHG, provides a convenient and comfortable experience, ideal for travelers needing quick airport access with excellent service and amenities that largely meet guest expectations. Show more
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Categories
Hotel with Parking
This hotel offers free parking for guests during their stay. Extended parking is also available for an additional surcharge, providing flexibility for longer needs.
Hotel with Indoor Pool
This hotel offers an indoor pool for guests.
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Room Types
Standard Room - Non-SmokingBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
Standard King Room with Sofa BedThis room includes a microwave, refrigerator, and coffee-making facilities.
Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Hotel Policies).
Standard Queen Room with Sofa BedThis room includes a microwave, refrigerator, and coffee-making facilities.
Please note that the room rate is based on 2 guests. Maximum occupancy is 5 guests (see Hotel Policies).
King Room - Mobility Access/Hearing AccessibleThis room includes a flat screen tv and microwave and refrigerator.
King Room with Hearing Accessible Roll In Shower - Non-SmokingThis room includes a roll in shower, flat screen tv and microwave and refrigerator.
Guest Reviews
8.6
Very Good
Location
Holiday Inn Express & Suites Bradley Airport by IHG enjoys a highly praised location, particularly for those traveling via Bradley Hartford airport. Guests frequently commend the hotel's proximity to the airport, highlighting it as a major convenience. The availability of early morning shuttle services adds to the ease of catching flights. The hotel offers a quiet and comfortable stay despite being situated close to the airport, making it a perfect stopover for travelers. Furthermore, it benefits from nearby amenities such as gas stations and restaurants with straightforward access to highways. Overall, the location is consistently described as excellent, ideal and convenient for anyone needing quick and stress-free airport access.
Breakfast
The breakfast experience at Holiday Inn Express & Suites Bradley Airport by IHG, consistently receives high praise from guests. Many note the warm and exceptional hot breakfast provided every morning with a variety of delicious options that greatly exceed expectations. The breakfast not only offers excellent homemade omelets and other choices but is also described as satisfying and filling with good coffee to complement the meal.
Guests appreciate the pleasant and very nice breakfast area, as well as the friendly and efficient staff at both the café and reception. The included breakfast is touted as really good, offering a range of food that caters to different tastes with many highlighting the variety and relaxing ambiance.
While a few minor criticisms were mentioned, such as occasionally dry eggs and moments of low quantity, these did not significantly detract from the overall positive impression. The cleanliness and organization of the hotel, especially by the kind housekeepers, also enhanced the overall experience.
In summary, the breakfast at this hotel appears to be a highlight for many guests, offering a great start to the day with a broad selection of tasty options in a welcoming environment.
Rooms
Guests at the Holiday Inn Express & Suites Bradley Airport by IHG, generally appreciate the spaciousness and comfort of the rooms. Many found the rooms to be large, well-lit and updated with modern fixtures. Cleanliness consistently stands out with the majority of the reviews mentioning the rooms as very clean and the beds as extremely comfortable. The hotel rooms are described as nicely furnished, attractive and comfortable, adding to the overall pleasant experience.
However, a few isolated issues were noted. Some guests reported unpleasant odors in certain rooms, ranging from musty to stale smells. Additionally, there were mentions of maintenance issues, such as water damage in the workout room. Despite these drawbacks, the positive reviews highlight the overall cleanliness, spaciousness and comfort of the hotel rooms, making it a solid choice for travelers looking for a convenient stay near the airport.
Beds
The beds at the Holiday Inn Express & Suites Bradley Airport by IHG, have consistently received high praise from guests. Described as extremely comfortable and exceptionally restful, the beds ensure a good night's sleep. The linens and pillows contribute to the overall comfort, enhancing the sleeping experience. Guests frequently highlight the clean and inviting decor of the rooms, further adding to the positive environment. With remarks such as the most comfortable bed they have slept in, visitors can expect a high standard of comfort and cleanliness during their stay.
Cleanliness
Holiday Inn Express & Suites Bradley Airport by IHG, consistently impresses guests with its cleanliness. Reviews highlight the exceptionally clean rooms and spotless bathrooms as notable features. The clean and simple hotel environment, along with the well-maintained rooms, ensures a comfortable stay. Guests frequently mention how clean and comfortable the accommodations are with some even describing the facility as superbly clean.
Despite a few concerns about the cleanliness of common areas such as carpets in the elevator and outdoor trash cans, the overall impression remains positive. The lobby is clean and the staff are praised for their friendliness and helpfulness, which adds to the overall pleasant experience.
Some minor issues include occasional room odors and slight wear and tear in the bathrooms, as well as concerns about the pool area. However, guests generally find the hotel to be a satisfying choice due to its cleanliness, convenient location near Bradley International Airport and superb service. The variety of breakfast choices and comfy beds further enhance the stay, making it a reliable option for travelers seeking a clean and hospitable environment.
Staff
At the Holiday Inn Express & Suites Bradley Airport by IHG, guests consistently praise the staff for being both friendly and accommodating. Most reviews highlight the warmth and approachability of the team with several guests noting how the front desk staff greeted them with huge smiles and provided excellent customer service. The helpfulness of the staff, particularly during check-in and late-night arrivals, stands out with specific mentions of individuals like Joe, who went above and beyond to make stays enjoyable. Even though there was one mention of an unhelpful desk clerk, the overall sentiment leans heavily on the positive side. Guests find the personnel to be courteous, polite and supportive, even in challenging situations. Their responsiveness and capability to assist, coupled with the hotel’s convenient proximity to the airport, contribute significantly to the positive experiences reported by visitors.
Pool
The pool at the Holiday Inn Express & Suites Bradley Airport receives mixed reviews from guests. Several guests found the pool to be small and, at times, murky or heavily chlorinated. Despite some mentioning that the pool water seemed cloudy or had an unusual odor, others appreciated the opportunity for family swim time. Some guests noted that the pool area could benefit from better ventilation. On a positive note, there are remarks indicating that the pool was efficiently cleaned and in perfect condition for some visitors, suggesting varying experiences with pool maintenance. Overall, while the pool offers a chance for enjoyment, improvements in size, cleanliness and operational hours would enhance guest satisfaction.
Yes, Holiday Inn Express & Suites Bradley Airport by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites Bradley Airport by IHG.
No, Holiday Inn Express & Suites Bradley Airport by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites Bradley Airport by IHG.
Yes, Holiday Inn Express & Suites Bradley Airport by IHG has a gym.