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Summary of reviewsHampton Inn & Suites Winston-Salem Downtown emerges as a favored destination for visitors due to its prime location, modern amenities, and exceptional service. Strategically situated in the heart of Winston-Salem, the hotel offers guests easy access to a plethora of restaurants, shops, and attractions. Its proximity to the Benton Convention Center and the Kids Museum makes it a convenient choice for both business and leisure travelers, supporting effortless exploration of the vibrant local culture.
Praises abound for the comfortable and spacious rooms, which are consistently noted for their cleanliness and modern design. Amenities such as fridges, microwaves, coffeemakers, and floor-to-ceiling windows offering beautiful city views enhance the guest experience, as do the wonderfully comfortable beds, which promise restful nights with their soft sheets and pillows likened to marshmallows.
The hotel's breakfast receives widespread acclaim for its diverse selection of hot and cold items, ensuring all guests find something to start their day right. The breakfast buffet, popular with families, offers a range of delicious and healthy choices, although some guests seek more dietary options.
Cleanliness is a standout feature across the hotel, with guests frequently noting the immaculate condition of not just the rooms but the entire property. This, combined with efficient design and a pleasant aroma throughout, elevates the overall appeal of the establishment.
The hotel staff consistently receive accolades for their outstanding service. From the valets to the front desk, the team is celebrated for their professionalism, kindness, and attentiveness. Specific employees are often mentioned by name for their exceptional service, contributing to a welcoming and warm atmosphere.
While the parking situation presents some challenges, including high fees and cramped spaces, the valet service is praised for its efficiency and professionalism. Families appreciate the spacious, clean rooms and on-site breakfast, which facilitate convenient and stress-free stays with children.
Overall, Hampton Inn & Suites Winston-Salem Downtown is recognized for combining a fantastic location, comfort, and exemplary service to provide an enjoyable and memorable stay for all its guests. Show more
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Categories
Family Friendly Hotel
This hotel is well-suited for families, providing comfortable accommodations and convenient access to downtown Winston-Salem attractions.
Hotel with Swimming Pool
Featuring a pool, this hotel provides a great way for guests to unwind after a day of exploring the city. The pool area is clean and well-maintained, ensuring a pleasant experience.
Outdoor Pool
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi, spacious rooms, and a complimentary hot breakfast, making it ideal for both business and leisure travelers seeking reliable internet connectivity.
Business Hotel
This hotel provides meeting rooms suitable for conferences, business meetings, and presentations. It also offers free WiFi.
Hotel with Parking
This hotel property offers parking facilities for guests.
Accessible Hotel
While specific accessibility details are not provided in the given data, Hampton Inn & Suites properties generally offer accessible rooms and features. Contact the hotel directly to confirm specific accessible amenities.
Hotel with Gym
The hotel is equipped with a fitness center for guests. This provides an accessible option for exercise without leaving the premises.
3-Star Hotel
This hotel provides a comfortable and convenient stay in downtown Winston-Salem. It is known for its friendly staff, clean atmosphere, and excellent breakfast. Its central location makes it ideal for accessing city activities.
Hotel with Outdoor Pool
Offering a cityscape outdoor pool and a dedicated lounge area, this hotel provides a pleasant environment for relaxation and swimming with urban views. It is also a popular hotel with good reviews.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Room Types
King Studio Suite - Non SmokingThe studio features air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels. The unit has 1 bed.
King RoomThe spacious double room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
King Room with Roll-in Shower - Disability Accessible/Non-SmokingThe spacious double room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Studio Suite with Two Queen Beds - Non-SmokingThe studio provides air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen BedsThe quadruple room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Room with Bath Tub - Mobility Access/Non-SmokingThis quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit has 2 beds.
Guest Reviews
8.6
Very Good
Location
Nestled in the heart of Winston-Salem, the Hampton Inn & Suites stands out for its remarkable and convenient location. Guests praise its central positioning, which provides easy access to a plethora of restaurants, shops, and attractions in the downtown area. The proximity to key spots like the Benton Convention Center and the Kids Museum makes it an ideal choice for both business and leisure travelers. The hotel is just a short stroll away from bustling streets filled with dining options, including several cafes and restaurants, which enhance the experience of exploring the vibrant local culture. Accessibility is another highlight, with easy connections from the interstate and ample parking facilities. The overall ambiance is complemented by modern, spacious, and stylish rooms, ensuring not just a strategic base for city exploration but also a comfortable and welcoming retreat. Cleanliness, welcoming staff, and a delicious breakfast further enhance the guest experience, making the Hampton Inn & Suites in downtown Winston-Salem a prime choice for visitors looking to enjoy all the area has to offer.
Breakfast
The breakfast experience at Hampton Inn & Suites Winston-Salem Downtown is generally well-received, with guests frequently praising the wide variety of options available. Many guests appreciated the fresh and hot selection, highlighting the assortment of both hot and cold items, such as eggs, bacon, and a waffle maker. The breakfast buffet consistently exceeded expectations with its plentiful offerings, nicely presented dishes, and a mix of delicious and healthy choices. Families also enjoyed the breakfast, finding it more than satisfactory for both children and adults. However, some noted the need for more dietary options, like gluten-free products, varied meats for non-pork eaters, and better milk selections. Although there were a few criticisms regarding specific items, the overall consensus leans towards an enjoyable and hearty breakfast experience, which served as a great start to the day.
Rooms
The rooms at Hampton Inn & Suites Winston-Salem Downtown receive consistent praise for their spaciousness and comfort. Guests frequently describe them as large, clean, and well-appointed, often highlighting the modern amenities such as fridges, microwaves, and coffeemakers. A special note is made of the floor-to-ceiling windows offering beautiful city views. The cleanliness of the rooms is repeatedly emphasized, with visitors appreciating the neat and fresh appearance. Comfortable beds enhance the restful experience, and bathrooms are noted to be roomy and well-stocked with towels. The friendly service and convenient location, within walking distance to Old Town, add to the overall positive impression, making it a reliable choice for a pleasant stay. The hotel's facilities, including large flat screens and inviting decor, further contribute to its reputation as a comfortable and accommodating place.
Beds
The Hampton Inn & Suites Winston-Salem Downtown consistently garners praise for its exceptionally comfortable beds, which guests frequently describe as "super comfortable" and "wonderful." The pillows are noted for their softness, often likened to sleeping on extra soft marshmallows, enhancing the overall sleep experience. The hotel prides itself on maintaining clean and well-presented rooms, with mention of nice beds accompanied by soft sheets, contributing to a highly comfortable stay. The rooms are not only clean but also aesthetically pleasing, often with delightful views that create a pleasant atmosphere for guests.
Cleanliness
Hampton Inn & Suites Winston-Salem Downtown is a hotel that consistently impresses its guests with remarkable cleanliness. The rooms are praised for being clean and comfortable, contributing to a restful stay. Many guests note the hotel's modern decor and efficient design, making it not only clean but also visually appealing. The cleanliness extends beyond just the guest rooms, as travelers remark on the spotless nature of the entire property, from the lobby to the hallways, elevators, and even the breakfast area.
The hotel maintains a fresh and inviting atmosphere throughout, often highlighted by a pleasant aroma that permeates the space. Guests appreciate the professional upkeep of the hotel, with many stating the hotel appears in near new condition despite its central downtown location. This unbeatable combination of cleanliness and location makes it convenient for visitors to explore nearby entertainment and dining options.
While there are occasional remarks about specific areas needing attention, such as the bathroom floors or irregular cleaning schedules, these are vastly outnumbered by positive experiences, reinforcing the hotel's reputation for exceptional cleanliness. Overall, Hampton Inn & Suites Winston-Salem Downtown stands out as a super clean, well-maintained property, much appreciated by guests seeking comfort and quality during their stay.
Staff
Nestled in the heart of Winston-Salem, Hampton Inn & Suites Downtown is celebrated for its consistently exceptional team. Guests have sung praises for their attentive, cheerful, and helpful demeanor, creating a welcoming atmosphere throughout the hotel. Valet and front desk staff are frequently highlighted for their professionalism, kindness, and efficiency, providing seamless experiences from check-in to check-out. Standout employees like Lisa, Jacob, Angie, Chelsea, Chelsee, Olivia, and Gabriel are mentioned fondly, making a notable impact on guests' stays with their courtesy and accommodating nature.
The breakfast team also receives commendation for their friendly and pleasant service, contributing to a well-rounded guest experience. The General Manager is noted for their approachable and knowledgeable personality, adding an extra layer of comfort and reassurance to the hotel’s service offerings. Guests appreciate the staff’s ability to remain attentive and helpful, embodying a great energy that enhances the ambiance of this clean and comfortable establishment.
Despite a few comments about staff dress, the overwhelming sentiment is one of friendliness, efficiency, and dedication, making every visitor feel valued and at ease. The Hampton Inn & Suites Winston-Salem Downtown stands out as a place where service excellence is front and center, often leaving guests feeling satisfied and eager to return.
Parking
The parking situation at Hampton Inn & Suites Winston-Salem Downtown receives mixed feedback. Many guests appreciated the efficient and friendly service provided by the valet attendants, which helped ease the parking experience. Valet parking is available onsite, though it comes with a fee, and some found this a convenient option despite the additional cost. However, challenges include the high fees associated with valet parking and the limited size of the parking garage, which can feel quite cramped. The parking facility itself is described as small, with tight spaces, leading to occasional difficulties finding a spot, especially during peak times. Some guests were not informed about the parking charges upfront, which affected their overall experience. Despite these issues, the valet service's professionalism often left a positive impression on guests navigating the hotel's parking landscape.
Family
Hampton Inn & Suites Winston-Salem Downtown offers a welcoming environment for families, making it an excellent choice for those traveling with children. Guests have repeatedly praised the spaciousness of the rooms, easily accommodating larger families and providing comfort for everyone. The hotel is noted for its cleanliness, which is particularly appreciated by families traveling with kids. The on-site breakfast adds to the convenience, ensuring that families can enjoy a hassle-free start to their day without leaving the premises. Overall, the hotel manages to cater thoughtfully to families, whether visiting for business or leisure, making it a well-rounded option for those exploring Winston-Salem with kids.
Yes, Hampton Inn & Suites Winston-Salem Downtown has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hampton Inn & Suites Winston-Salem Downtown.
No, Hampton Inn & Suites Winston-Salem Downtown doesn't allow dogs.
Yes, parking facilities are available at Hampton Inn & Suites Winston-Salem Downtown.
Yes, Hampton Inn & Suites Winston-Salem Downtown has a gym.