Hôtel Prince De Galles offers clean and comfortable rooms with some guests noting that the online pictures don't always reflect reality. However, the room amenities are praised and the staff are exceptional, consistently mentioned for their warm and welcoming demeanor and outstanding service. The shuttle service is also exceptional, offered with a smile from the friendly and available staff. While some guests suggest renovations and better maintenance are needed throughout the hotel, the personal touch and warm hospitality make for a pleasant stay.