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Summary of reviewsHotel Alpex is noted for its favorable location, providing both convenience and tranquility. Positioned close to the city center and essential amenities like supermarkets and pizzerias, it caters well to guests with easy access to shopping centers and major routes, making it ideal for car travelers. The 24-hour reception service and breakfast option further enhance the experience.
The hotel offers a generally satisfying breakfast, praised for its good variety and delicious options, including Polish staples like sausages, ham and homemade cheese. While some guests found the breakfast lacking in freshness and variety over time, the majority enjoyed a rich and tasty start to their day.
Dinner at Hotel Alpex receives high marks for its quality and service. Guests consistently praise the typically Silesian dishes and first-class restaurant service, although a broader menu selection could be beneficial. Overall, the dining experience is impressive and well-received.
Rooms at Hotel Alpex are spacious and comfortable, featuring clean and well-kept furnishings, though some guests have noted issues with worn-out items and cleanliness. Despite occasional noise and lack of an elevator, many guests appreciate the room size and arrangement, ensuring a pleasant stay.
Cleanliness standards at the hotel are mixed with many guests appreciating clean rooms and bathrooms, while others observed neglected areas and suggested the need for renovation. Efforts towards cleanliness are evident but could be improved to maintain higher standards.
The hotel's exceptional staff stands out, frequently praised for their friendliness and helpfulness. The reception team, in particular, receives commendations for accommodating guests' needs and ensuring a welcoming stay. Though there are occasional mentions of less friendly service, the majority of reviews highlight the staff's positive impact.
Parking options at Hotel Alpex are generally well-regarded with both free and paid choices, including a private, closed lot and a guarded area. Guests typically find parking to be convenient and accessible, adding to the hotel's overall appeal.
Bed comfort at the hotel has varied feedback. While some guests find the beds cozy and comfortable, others criticize the beds for being too hard with issues such as old slatted frames and subpar mattress conditions. Upgrading the mattresses could improve the overall sleeping experience.
In summary, Hotel Alpex impresses guests with its prime location, quality dining experiences, spacious rooms and exceptional staff, despite a few mixed reviews on cleanliness and bed comfort. Its combination of convenience, comfort and friendly service makes it a solid choice for travelers. Show more
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Hotel with Parking
Hotel Alpex provides private parking on-site for its guests. The hotel also offers amenities such as a restaurant and a 24-hour front desk.
3-Star Hotel
Hotel Alpex provides a comfortable stay with essential amenities, including a restaurant, bar, and room service. It is well-located within Zabrze, making it a practical choice for visitors interested in exploring the city.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Small Hotel
Room Types
Large Double RoomThis double room's standout feature is the sauna. The double room includes a private bathroom fitted with a bath, a shower and a hairdryer. The spacious double room offers a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a high chair for children as well as city views. The unit has 2 beds.
Single RoomThis single room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a patio. The unit has 1 bed.
Studio ApartmentThis apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The apartment's kitchenette, which has a stovetop, is available for cooking and storing food. Boasting a patio, this apartment also offers a tea and coffee maker, a wardrobe and a flat-screen TV with streaming services. The unit has 2 beds.
Guest Reviews
8.0
Very Good
Location
Hotel Alpex boasts a favorable location that satisfies both convenience and tranquility. Positioned close to the city and significant local amenities, it allows guests to reach the city center and shopping centers swiftly. The hotel's proximity to a supermarket, pizzerias and other essential spots makes it all the more convenient. With well-connected routes, it is especially ideal for those traveling by car. The serene yet central setting further enhances its appeal, making it easy to manage necessary affairs in Zabrze. Additionally, the 24-hour reception service and the option to have breakfast contribute positively to the overall experience.
Breakfast
Hotel Alpex has garnered mixed but generally positive feedback about its breakfast offerings. Guests frequently praised the breakfast for being good, varied and delicious. Many appreciated the wide selection at the buffet, noting it was fresh and typically Polish with options like sausages, ham and homemade cheese. The breakfast service was often complimented with specific mentions of great coffee complementing the meal.
However, a few guests expressed dissatisfaction, describing the breakfast as mediocre, stale or overpriced. Some remarked that the food quality declined as the days went on with leftovers being served cold. Despite these criticisms, most guests found the breakfast sufficient and satisfying with some highlighting it as very good or even rich and tasty.
Overall, while a minority found the breakfast lackluster, the majority seemed to enjoy a good, varied and tasty start to their day at Hotel Alpex.
Dinner
Guests have overwhelmingly praised the dinner experience at Hotel Alpex. The food in the hotel restaurant consistently receives high marks with multiple reviews describing it as very good and even great. The dishes offered are highlighted for their quality with an excellent typically Silesian dinner standing out among the praises. The service at the restaurant is also lauded as first class, enhancing the overall dining experience. However, it's important to note that the menu selection could be broader, as some guests mentioned a limited choice of main courses. Despite this, the quality of the food and service seems to leave a positive impression on visitors.
Rooms
Hotel Alpex offers a variety of large, spacious rooms, accommodating guests comfortably whether traveling solo, as a couple or with family. Most rooms are well-kept with clean and comfortably arranged furnishings that promise a pleasant stay. Many reviewers have highlighted the notable size of both the rooms and bathrooms, often describing them as very spacious or equally big.
Comfort seems to be a key feature in the rooms, especially with comfortable beds that ensure a restful night. Family rooms and spacious studio rooms are available for those needing extra space. The decor, while simple, complements the room size well.
Some drawbacks mentioned include a few worn-out furnishings and less-than-ideal cleanliness in certain rooms. Moreover, guests have noted that the rooms can be a bit noisy, but nothing that seriously detracts from the overall experience. Those staying on the ground floor have ease of access, but it's important to note there is no elevator on the premises.
Ultimately, Hotel Alpex offers comfortable, spacious and well-maintained rooms that cater to various needs, making it a solid choice for travelers looking for a sizeable and clean accommodation.
Beds
Hotel Alpex has garnered mixed reviews regarding the comfort of its beds. Several guests have found the beds to be comfortable and cozy, contributing to a pleasant stay. However, many others have noted that the beds are quite hard, some even describing the mattresses as very hard or like camp beds. Issues with old slatted frames and poor mattress conditions have also been highlighted with some guests referring to them as catastrophic or even dirty and disgusting. While there are mentions of fairly comfortable mattresses and soft beds, the predominant sentiment leans towards the need for an upgrade in mattress quality to ensure a consistently good night's sleep.
Cleanliness
Hotel Alpex has received mixed reviews regarding its cleanliness. Many guests appreciated the hotel's clean and comfortable rooms. Descriptions such as "very clean," "clean rooms," and "clean bathroom" appeared frequently, indicating that the housekeeping staff generally maintains good standards. However, several guests noted areas for improvement. Instances of poorly cleaned rooms, dirty bathrooms and the presence of cobwebs and unpleasant odors were reported. The rooms were also described as worn out and in need of renovation, which seems to detract from the overall experience. While the hotel does make efforts toward cleanliness, the reviews suggest that there is room for improvement with some guests finding trash and expressing that the standards could be higher.
Staff
Hotel Alpex stands out for its exceptional staff, consistently praised by guests for their friendliness and helpfulness. The reception team is often highlighted as being particularly nice and kind, always ready to assist with any requests. Guests frequently commend the overall service as very good and amazing with the staff going out of their way to fulfill needs and ensure a pleasant stay. The food also receives high marks for being top-notch. While there are a few mentions of unfriendly service, the overwhelming majority of reviews emphasize the staff’s friendliness, accommodation and willingness to help, making for a welcoming and enjoyable experience at Hotel Alpex.
Parking
Parking at Hotel Alpex is generally well-regarded by guests. The hotel offers both free and paid parking options, including a private, closed parking lot and a guarded area. Despite some confusion over whether parking in front of the hotel is paid or free, many guests report no issues finding available parking spaces, whether in the courtyard or nearby. Additionally, the convenient proximity to a bus stop adds to the ease of transportation for guests.
No, Hotel Alpex doesn't have any pool.
No, a spa isn't available at Hotel Alpex.
Yes, Hotel Alpex welcomes dogs.
Yes, parking facilities are available at Hotel Alpex.