Zacatecas, Heroes de Chapultepec 1702-B22.774928,-102.607064(Show on Map)
9.2
Excellent
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hampton Inn Zacatecas is highly recommended for its strategic location, offering easy access to downtown Zacatecas, the airport, shopping centers, and dining options while maintaining a peaceful atmosphere away from the city’s hustle. The hotel's comfortable and clean accommodations, supported by attentive and helpful staff, create a safe and inviting experience. The breakfast is often praised for its abundance, quality, and variety, with many guests considering it a highlight of their stay. Spacious and modern rooms are lauded for their exceptional comfort and cleanliness, complemented by large, cozy beds and effective showers. The hotel upholds high standards of cleanliness across all facilities, including common areas, and strictly follows COVID-19 protocols, enhancing guests' sense of safety.
Staff at Hampton Inn Zacatecas are consistently praised for their warmth, friendliness, and attention to guest needs, contributing to memorable stays. The parking experience is also noteworthy, offering secure and convenient options that reinforce the overall quality of the accommodation. Families find the hotel accommodating and family-friendly, with ample parking and well-equipped rooms adding to the hassle-free experience. Comfortable beds are a key highlight, delivering superb sleep comfort, although mixed reviews on pillow quality suggest room for improvement. While there are minor criticisms regarding breakfast variety and administrative issues, the hotel remains a favored choice due to its excellent service, cleanliness, and comfort, encouraging guests to return and recommend it to others.
Categories
Family
Hampton Inn hotels generally offer amenities like free breakfast, comfortable rooms, and sometimes a pool. These features cater well to families needing convenient and reliable accommodations.
Business
Hampton Inn by Hilton Zacatecas is near the Convention Center, shopping at the Mall Galleria, governmental offices, and downtown. Free Wi-Fi is available in the rooms, each equipped with an ergonomic desk, a coffee maker, and a security box. The hotel also offers a business center.
Parking
This hotel offers secure underground parking with convenient elevator access, providing peace of mind for guests traveling with vehicles. Free self parking is available.
Accessible
This hotel is listed as wheelchair accessible and offers a range of accessible features including a wheelchair-accessible path of travel, parking, public washroom, van parking, path to elevator, registration desk, fitness center, and business center. Wheelchairs are also available on site.
Gym
This hotel offers a fitness center and free WiFi. It's conveniently located near shopping centers and provides modern exercise machines to maintain your workout routine.
3 Star
This hotel is appreciated for its excellent service, cleanliness, and comfortable beds. Guests also enjoy the delicious breakfast options and convenient location near the Convention Center and shopping.
Sustainability Journey
Honeymoon
Room Types
King Studio Suite - Non SmokingThis room includes a flat-screen HD TV, free WiFi access, coffee maker and ironing facilities. A hot breakfast is also included.
King Room - Non-SmokingThis king room features a flat-screen HD TV, free WiFi access, a coffee maker, safe and ironing facilities. The full bathroom includes a hairdryer. A hot breakfast is also included.
King Room with Sofa Bed - Non-SmokingThis room includes a sofa bed, flat-screen HD TV, free WiFi access, coffee maker and ironing facilities. A hot breakfast is also included.
Queen Room with Two Queen Beds - Non-SmokingThis room features a flat-screen HD TV, free WiFi access, coffee maker and includes a hot breakfast. The full bathroom features a hairdryer.
Guest Reviews
9.2
Excellent
Review Summaries
Location
Hampton Inn Zacatecas enjoys a stellar reputation for its strategic location, balancing accessibility with peaceful respite from the city's hustle and bustle. Positioned conveniently near main roads, the hotel offers quick access to both downtown Zacatecas and the airport. Guests appreciate the proximity to shopping hubs like the Galerías mall and the Liverpool shopping center, as well as nearby dining options such as Starbucks.
While it's situated a bit away from the historic center, this placement ensures a quieter stay, yet it's still just a short drive to key attractions and the convention center, making it ideal for both leisure and business travelers. The well-maintained, clean accommodations, combined with attentive and helpful staff, contribute to a comfortable and safe experience. With its accessible location offering easy connectivity to major routes, Hampton Inn Zacatecas provides an excellent base for exploring the region while enjoying the convenience of nearby amenities.
Breakfast
The breakfast experience at Hampton Inn Zacatecas has garnered a range of feedback. On the positive side, guests frequently praise the breakfast for being abundant, delicious, and of excellent quality. Many enjoy the diverse and tasty buffet, complemented by great service from the attentive staff. The breakfast is considered a noteworthy feature of the hotel, offering a variety of options that include fruit, yogurt, eggs, and more. Several reviews note it as the highlight of their stay, with some specifically mentioning the impressively delicious coffee.
However, there are noted areas for improvement. Some guests felt the breakfast lacked variety and was repetitive during their stays. Occasional comments point out issues with food running out quickly, limited offerings, and the buffet being cold or less fresh at times. Despite these criticisms, the included breakfast remains a generally positive aspect of the hotel experience, aligning well with the price and overall service provided. Overall, while there is room for enhancement, many guests still find the breakfast offerings enjoyable and satisfactory.
Rooms
The rooms at the Hampton Inn Zacatecas consistently receive praise for their exceptional comfort and cleanliness. Guests frequently highlight the spaciousness and modernity of the rooms, with commendations for the thoughtful details that contribute to a pleasant stay. The beds are described as large and comfortable, providing a restful night's sleep in a very quiet environment. The showers offer excellent temperature and pressure, adding to the overall comfort of the bathroom experience. Moreover, guests appreciate the friendly and helpful demeanor of the staff, which complements the inviting atmosphere of the accommodations. While the hotel does encounter minor issues such as occasional odors, these are addressed promptly and effectively. The combination of excellent service, well-maintained facilities, and convenient location makes the Hampton Inn Zacatecas a highly recommended option for travelers seeking a comfortable and hassle-free stay.
Beds
Visitors to the Hampton Inn Zacatecas often highlight the exceptional comfort of the beds, contributing significantly to a restful experience. Many guests emphasize that the beds are very comfortable, with specific mentions of the mattresses offering superb sleep comfort, ideal for unwinding after a long day of travel or business. The hotel maintains a high standard of cleanliness, with comfortable and well-maintained bedding, adding to the overall pleasant stay. However, opinions on the pillows are mixed, with some guests finding them too hard or in need of updating, which could impact the overall sleep quality for some. Nonetheless, the bedding is consistently praised as being clean and comfortable, and the rooms are described as being sanitized meticulously, ensuring a safe and relaxing environment. Overall, the emphasis on cleanliness and comfortable beds makes Hampton Inn Zacatecas a standout choice for travelers seeking a good night's sleep.
Cleanliness
Hampton Inn Zacatecas consistently impresses guests with its remarkable standards of cleanliness and service. With spotless facilities ranging from the parking lot to the rooms, visitors appreciate the immaculate condition of the hotel, noting that both the rooms and bathrooms are pristine. The hotel’s commitment to cleanliness extends to common areas and facilities, ensuring that all aspects of guest accommodation meet high standards.
The staff at Hampton Inn Zacatecas receives high praise for their friendliness and excellent service, enhancing the overall guest experience. The cleaning staff, in particular, is highlighted for their friendly demeanor and discreet service. The hotel also goes above and beyond by accommodating special requests, such as preparing box lunches for early departures, which guests find highly satisfying.
Aside from cleanliness, guests enjoy modern, comfortable rooms and commend the hotel for following comprehensive COVID-19 protocols, making them feel safe during their stay. While most reviews focus on the hotel’s impeccable condition and comfort, there are occasional mentions of areas for improvement, such as the taste of the food. Nevertheless, guests overwhelmingly recommend the hotel as a comfortable, clean, and friendly place to stay in Zacatecas.
Staff
Travelers visiting Hampton Inn Zacatecas are often impressed by the outstanding quality of service provided by the hotel’s staff. Reviews consistently mention the warmth and friendliness of the personnel across various departments, including reception, dining, and bellhop services. Guests feel genuinely welcomed, noting that the staff is not just courteous but also remarkably attentive and willing to assist. Reception staff are praised for a quick and friendly check-in process, ensuring a seamless start to their stay.
The hotel’s dining experience is made even more enjoyable by the kitchen and restaurant staff, who are described as kind and professional, contributing to an overall pleasant atmosphere. Guests appreciate the staff's helpfulness, often remarking how they go above and beyond by providing tourist information and ensuring every guest's needs are met along the way.
Attention to cleanliness and facility maintenance is also a recurring theme in the reviews, reflecting the staff's dedication to an inviting environment. The service is consistently excellent, and the staff demonstrates a genuine commitment to guest satisfaction, occasionally surprising guests with thoughtful perks like complimentary room upgrades. Whether it is the friendliness of the bellhops or the attentive hospitality of a specific staff member like Rosy in the restaurant, the team at Hampton Inn Zacatecas plays a significant role in creating memorable stays, leaving guests eager to return.
Parking
Hampton Inn Zacatecas offers an impressive parking experience that complements the overall quality of the hotel. Guests consistently praise the hotel's secure and very good parking options, citing the convenience and ease of use. Although the parking lot tends to fill up quickly, the presence of both outdoor and underground parking provides flexibility for guests. The secure nature of the parking facilities, enhanced by the assistance of a helpful parking guard, adds a layer of comfort and safety amidst the challenges of the city. A minor note is the need for improved signage to streamline the entry process. Despite occasional issues with flooding, the parking situation remains a strong highlight for visitors, contributing to a satisfying stay at this well-regarded Zacatecas accommodation.
Family
Hampton Inn Zacatecas emerges as a solid choice for families seeking a comfortable stay with commendable service, albeit slightly distanced from the city, necessitating the use of a car. Guests consistently praise the friendly and attentive staff, who are noted for their excellent service and efforts to make everyone feel welcomed. Families appreciate the ample parking availability, contributing to a hassle-free lodging experience. The rooms are well-audited, providing comfort with notable arrangements like sofa beds for added convenience. Cleanliness is a highlighted attribute, accompanying a breakfast that offers a good variety and quality service. The atmosphere is safe and family-friendly, fostering a restful environment after a long road trip. However, it's recommended to be mindful of potential nighttime noise from other guests' children. Despite minor issues like a faint smell in the bathroom, guests express a high level of satisfaction, making it an excellent choice for family stays.
3 Star
Hampton Inn Zacatecas offers a mixed experience for travelers seeking comfort and convenience in this charming city. While the hotel's star rating may have undergone some changes, guests consistently praise the excellent service provided by the friendly and attentive staff. The hotel's cleanliness and tidiness are standout features, with guests appreciating the comfortable beds and well-maintained rooms. Despite these positives, some areas fall short, such as the limited and somewhat lackluster breakfast options and the basic room service menu. Additionally, the hotel’s location requires having a mode of transportation to explore local destinations. On the administrative side, some guests encountered issues with invoicing and billing, leading to a less than stellar experience. Despite these challenges, positive experiences with the staff and clean facilities have encouraged many visitors to plan a return visit and recommend the hotel to others.
FAQ
No, Hampton Inn Zacatecas doesn't have any pool.
No, a spa isn't available at Hampton Inn Zacatecas.
No, Hampton Inn Zacatecas doesn't allow dogs.
Yes, parking facilities are available at Hampton Inn Zacatecas.
