Hotel y Aguas Termales de Chignahuapan, nestled in a beautiful forested mountain setting, offers guests a tranquil retreat with outstanding panoramic views and a serene atmosphere. The array of hot spring facilities adds to the relaxing environment and though the final unpaved stretch to the hotel requires patience, many guests find the peacefulness of the private area well worth the effort.
The hotel's breakfast receives mixed reviews, but generally, guests appreciate the variety and taste of the offerings, noting the inclusion of delicious regional specialties. However, improvements in buffet variety, temperature of served items and scheduling could enhance the experience further. Similarly, the dinner service is lauded for its regional dishes and attentive service, though some guests feel the menu could be more varied and creative to justify its cost.
Rooms are widely praised for their spaciousness and comfort, particularly the junior suites and in-room hot spring tubs. The cleanliness of the rooms and facilities generally meets guests' expectations, although occasional issues like dirty mattresses and poor internet connectivity are mentioned. The hotel staff is frequently commended for their friendliness and professionalism, greatly enhancing the overall guest experience.
The spa and pool areas are standout features, offering excellent facilities and a range of amenities, including private in-room hot spring tubs and various pools with thermal waters. These elements contribute significantly to guest relaxation and enjoyment. Family-friendly amenities are also notable, though some areas like the children's play area require maintenance and improvements in infrastructure could further enhance accessibility.
However, the hotel's beds and mattresses receive consistent criticism for discomfort and cleanliness issues, indicating a clear area for improvement. Despite this, the positive aspects of the location, hot spring facilities and exceptional staff make Hotel y Aguas Termales de Chignahuapan a charming and restful destination for guests seeking relaxation and natural beauty.