Hotel Casa Zapallar

Zapallar -32.55460900, -71.45373200 , Diego Sutil 292 (Show on Map)
9.1
Excellent


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Summary of reviewsHotel Casa Zapallar provides an exceptional stay in the picturesque town of Zapallar, celebrated for its tranquil and secure surroundings. The hotel's enviable location within walking distance to the beach and town center, ensures convenience while allowing guests to explore the scenic coastline and charming streets with ease. Guests frequently highlight the serene and cozy ambiance that makes it a perfect retreat from the hustle and bustle.

One of the standout features at Hotel Casa Zapallar is its breakfast, which consistently impresses with its delicious variety, fresh ingredients and abundant portions. The attentive and friendly service further enhances the morning dining experience. Dinner also receives high praise with many commending Chef Javier’s culinary mastery, despite some guests mentioning limited options and higher costs. The attention to quality and presentation ensures a memorable dining experience that rivals top restaurants.

The rooms at Hotel Casa Zapallar are described as comfortable, spacious and beautifully decorated, providing a restful stay with firm yet soft beds and modern amenities. Cleanliness is a hallmark of the hotel with both common areas and private rooms being meticulously maintained. Although minor issues such as lighting and bathroom drainage have been noted, the overall comfort and aesthetic appeal are highly appreciated.

The staff at Hotel Casa Zapallar stands out for their warmth, responsiveness and dedication. Guests frequently mention key personnel for their exceptional service, contributing to a welcoming and memorable experience. The genuine concern and personalized attention provided by the staff make the stay even more enjoyable.

While the hotel excels in many areas, there are some aspects that require improvement. The WiFi connection has been inconsistent, particularly in back rooms and the small rooftop pool has faced operational and maintenance challenges. Parking is also limited and somewhat inconvenient, although street parking is considered a safe alternative.

Overall, Hotel Casa Zapallar offers a luxurious and personalized experience in a cozy, boutique setting. Its excellent service, delicious culinary offerings and comfortable accommodations make it an ideal choice for families, couples and travelers seeking a serene and charming escape.
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Categories
Small Hotel
This small, intimate boutique hotel garners praise for its beautiful aesthetics and cozy atmosphere. Its comfortable accommodations are ideal for both family stays and romantic getaways, creating a unique and personalized experience.

Hotel with Outdoor Pool
This boutique hotel offers a heated outdoor swimming pool situated on an elegant terrace. The pool area provides a luxurious setting for relaxation amidst a fine garden.

Boutique-style Hotel

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Hotel with Parking

5-Star Hotel

Room Types
Double Room This room features a terrace and a private bathroom with a hairdryer, a shower, and special Valdivian products.

Twin Room This room features a terrace and a private bathroom with a hairdryer, a shower and special Valdivian products.

Guest Reviews
9.1
Excellent
Location
Hotel Casa Zapallar boasts an enviable location in the picturesque town of Zapallar, offering both convenience and tranquility. Nestled within walking distance to the beach, this boutique hotel is ideally situated, making it easy for guests to explore the area's quaint streets and scenic coastline. The peaceful surroundings provide a perfect retreat from the hustle and bustle, allowing visitors to unwind and enjoy a serene atmosphere.

The hotel's proximity to the town center means that restaurants, shopping and other attractions are just a short stroll away, offering the perfect blend of accessibility and charm. Guests consistently praise its secure and quiet setting, emphasizing that everything in Zapallar can be easily reached on foot. Though the hotel entrance might be a bit tricky to find initially, once settled, the location proves to be a major highlight.

Moreover, the neighborhood's safety enhances the overall experience, allowing guests to feel at ease as they explore the local gems. While some find the hotel slightly further from the beach than expected, others appreciate the leisurely walk through the beautiful streets of Zapallar on their way to the shore. Overall, Hotel Casa Zapallar's location, combined with its cozy ambiance, makes it an excellent choice for those looking to enjoy the serenity and scenic beauty of this coastal haven.

Breakfast
Hotel Casa Zapallar consistently impresses guests with its top-notch breakfast offerings. Phrases such as delicious, excellent and very good frequently appear in reviews, painting a picture of satisfied visitors starting their day on a high note. The breakfast is often described as abundant, complete and varied with standout features like fresh juices, eggs and a wide variety of tasty options. Guests appreciate the well-attended and friendly service that accompanies their morning meal. The breakfasts provide simplicity yet ample portions, ensuring both quality and quantity. Coffee, fruit and water are readily available around the clock, enhancing the overall experience. Whether described as spectacular, exquisite or incredible, the breakfast at Hotel Casa Zapallar is a highlight for many, contributing significantly to positive stays.

Dinner
Hotel Casa Zapallar offers an exquisite dining experience, praised for its exceptional cuisine and top-quality food. Guests frequently commend the deliciousness of the meals, whether it be the outstanding dinners, fantastic breakfasts or delightful desserts. The culinary options include a range of starters, main courses and desserts, catering to various dietary needs, such as vegan requirements. Chef Javier's mastery in the kitchen shines through with his seven-course dinner described as a sensory experience that surpasses the best restaurants in Santiago.

The meals prepared on-site are consistently described as 10/10 and world-class with the hotel's transparent and attentive staff ensuring a memorable dining experience. While the dinner menu offers limited variety, the consistent high quality of the food leaves guests more than satisfied. Some reviews mention dinner being somewhat expensive, but the excellence of the cuisine justifies the cost for many.

Despite some logistical concerns, such as early kitchen closing times and the need for clarity on dinner pricing, the overall feedback is overwhelmingly positive. Guests appreciate the ability to order additional treats like cheese boards and wines outside regular meal times, further enhancing their stay. Dining at Hotel Casa Zapallar promises a rich and delectable culinary journey, making it a cherished part of the guest experience.

Rooms
Hotel Casa Zapallar offers a comfortable stay characterized by cozy, spacious and beautifully decorated rooms. Guests have highlighted the rooms as comfortable and featuring firm yet soft beds, making for a restful experience. The rooms are also noted for being impeccably clean and very pleasant with modern and private settings that add to the comfort level.

Additionally, many rooms offer great amenities, such as hot tubs, good heating and elegant furnishings that meet hygiene and entertainment needs. The aesthetic appeal of the rooms is accentuated by nice architecture and beautiful bathrooms, which guests have found to be very satisfying.

However, there are a few areas of concern: some guests have remarked that the lighting is inadequate, the bathrooms occasionally have drainage issues and there were no minibars or tissues available. Despite these minor drawbacks, guests mostly agree that the rooms at Hotel Casa Zapallar are enjoyable and comfortable, providing a serene and pleasant stay.

Beds
Hotel Casa Zapallar has garnered positive feedback for the quality and comfort of its beds. Guests frequently describe the rooms as cozy, contributing to a restful sleep experience. The consensus is clear: many find the beds to be extremely comfortable with some guests even using words like amazing, exquisite and super comfortable to highlight their satisfaction. Large and soft sheets, coupled with a good mattress and supportive pillows, add to the overall comfort.

While some reviews mention that the bedding is a bit on the warm side and that the beds may appear too white for some tastes, these are minor concerns in the grand scheme of comfort and quality. Most guests appreciate the large and cozy beds with particular praise for the excellent quality and softness of the bed linens.

However, there are occasional mentions of smaller bed sizes and instances where a mattress or bed cover might need replacing. Despite these sporadic issues, the majority of guests seem to leave well-rested and satisfied, thanks to the hotel's commitment to quality bedding. Whether it's a huge bed or twin beds, the general sentiment is that Hotel Casa Zapallar's beds provide a restful and comfortable night's sleep.

Cleanliness
Hotel Casa Zapallar excels in cleanliness, consistently impressing its guests with meticulous attention to detail. Visitors frequently highlight the hotel’s spotless environment with both common spaces and rooms receiving high praise for their immaculate conditions. The sheets and rooms are regularly cleaned, contributing to a comfortable stay. Guests also appreciate the modern facilities, which maintain a bright and organized appearance. The dedication to cleanliness extends to all areas of the hotel, making it a very clean place to stay. The breakfast is also frequently noted as delicious, further enhancing the overall positive experience of staying at Hotel Casa Zapallar.

Staff
Hotel Casa Zapallar has received glowing reviews for its exceptional staff, who consistently enhance the guest experience. Visitors frequently highlight the staff’s warmth, responsiveness and helpfulness, which contribute to a welcoming and comfortable stay. Key personnel, including Matias, Tomas and Chef Javier, are praised for their dedication and exceptional service. Guests appreciate the personalized attention and kindness shown by the entire team, including notable mentions of Alejandra, Gonzalo and Mrs. Maria for their efficient and friendly attitude.

The management at Hotel Casa Zapallar is also recognized as exceptional, ensuring a high standard of hospitality throughout the guest experience. The staff's attentiveness extends beyond mere service; their genuine concern and friendliness leave a lasting impression on visitors. Whether it is through the spectacular attention at dinner or recommendations on local activities, the team goes above and beyond to make guests feel at home. This blend of professional yet warm service makes Hotel Casa Zapallar stand out as a memorable and inviting destination.

Wi-Fi
Hotel Casa Zapallar offers a charming and comfortable stay, but the WiFi experience has room for improvement. While some guests have enjoyed a seamless connection in certain rooms, others have reported varying issues including weak signals, inconsistent connectivity and complete lack of reception in specific areas, particularly in the back rooms. There are also mentions of slow speeds and frequent disconnections, which can be a hassle for those relying on the internet, especially since the TV service also operates via WiFi. Overall, enhancements to the WiFi system could significantly improve the guest experience at this otherwise pleasant hotel.

Pool
Hotel Casa Zapallar offers a rooftop pool and hot tub for its guests. While the pool facilities are appreciated, the pool itself is notably small, often described as a plunge or mini pool. It's more suitable for relaxation rather than swimming. Some reviews mention issues with maintenance, indicating that at times the pool may not be operational. However, when functioning, it is kept clean and serves as a pleasant spot to unwind.

Parking
For those planning a stay at Hotel Casa Zapallar, it's important to consider the parking situation as part of your travel plans. Guest experiences indicate that parking at the hotel can be challenging due to limited and inconvenient spaces. Specifically, the hotel only offers a few parking spots, which tend to be quite small and often crowded. Additionally, some parking areas are exposed to the street, providing minimal protection for vehicles. While parking on the street is an option and considered secure by many, the convenience of having close and plentiful parking at the hotel itself seems to be lacking. For guests arriving by car, it might be prudent to plan ahead for alternative parking solutions.

Family
Hotel Casa Zapallar presents itself as an impeccable and beautiful retreat, offering a comfortable and clean environment that is both cozy and relaxing. It is particularly well-suited for families, providing a safe and secure atmosphere that caters very well to children. Guests highlighted the accommodating staff and the baby-friendly facilities, noting that even their youngest members were content and happy. The peaceful surroundings and well-kept amenities make it an ideal escape for family relaxation, perfect for a getaway with young children in tow.

5 Star
Hotel Casa Zapallar offers an experience that combines luxury and personalized attention in a charming small-town setting. Despite some guests noting that the facilities may not align entirely with a five-star rating, the hotel excels in several key areas. The quality of service and the treatment by the staff receive consistent praise for being at a five-star level with exceptional and attentive service that leaves a lasting impression.

The culinary experience stands out with five-star food quality and fabulous dishes prepared by a skilled chef, providing guests with highly memorable dining experiences. The hotel is described as superb and exceptional with an ambiance and service that exceed all expectations. Many guests highlight the perfect five-star experience, luxury treatment and unique environment, making it a highly recommended destination for travelers seeking both comfort and a touch of elegance.

Outdoor Pool
The outdoor pool at Hotel Casa Zapallar is located on a charming rooftop terrace, offering a pleasant spot to soak up the afternoon sun. However, the pool is quite small, often described as a plunge pool or a mini pool, which could be a drawback for some guests. There have been frequent reports of the pool being non-operational and a few mentions of it not being clean. Some guests have suggested enclosing and heating the pool area to enhance its usability.

Boutique-Style
Hotel Casa Zapallar is a small, intimate and charming boutique hotel that repeatedly garners praise for its beautiful aesthetics and cozy atmosphere. Guests consistently highlight its excellent and comfortable accommodations, ideal for both family stays and romantic getaways. The hotel's boutique concept is greatly appreciated, creating a unique and personalized experience in the wonderful city of Zapallar. Overall, the hotel stands out as a lovely and inviting place to relax and enjoy a memorable stay.


Yes, Hotel Casa Zapallar has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Casa Zapallar.

No, Hotel Casa Zapallar doesn't allow dogs.

Yes, parking facilities are available at Hotel Casa Zapallar.

No, Hotel Casa Zapallar doesn't have a gym.

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