Swiss Star Marc Aurel - Self Check-In
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Summary of reviewsSwiss Star Marc Aurel - Self Check-In tends to receive positive reviews for its convenient and accessible location in Zurich. Nestled near the tram station at Albisriederplatz, the accommodation offers excellent connectivity to various city parts, including main attractions like Letzigrund Stadium and Zurich HB. The central yet relatively quiet area, lush with local amenities such as shops, cafes, restaurants and supermarkets, further enhances its appeal. Guests find the self-check-in systems convenient, highlighting the location as a cost-effective option in an otherwise expensive city, thereby making it an attractive choice for budget-conscious travelers.
The rooms' cleanliness and quality seem to draw mixed reactions. While some guests note that initial impressions reveal decently spacious layouts with clean bed linens and comfortable mattresses, many others criticize the facilities for showing significant signs of wear and tear. Broken appliances, non-functional shower doors and issues regarding temperature control have been reported. Despite these problems, a few reviewers appreciated the clean blankets and pillows and the rooms’ generally functional nature. However, the persistent complaints about cleanliness, unpleasant odors and noise disturbances signal a need for urgent renovation and better maintenance.
Guests have expressed significant dissatisfaction with the customer service. Communication seems to be a major issue with reports of unresponsive and uncooperative staff, difficulty getting in touch through email or phone and occasional unfriendly interactions. While some positive notes about polite and helpful staff exist, they are vastly outnumbered by negative experiences, resulting in a general picture of inadequate customer support.
The WiFi service at Swiss Star Marc Aurel - Self Check-In exhibits polarizing feedback. When functional, the WiFi works well with stable and reliable performance. However, many guests faced challenges with login details, encountering late or non-receipt of access information. The connection was also described as weak with frequent interruptions and slow speeds, leading to an inconsistent overall experience.
The beds also receive varied reviews. Positives include mentions of comfortable, large beds with clean bedding. Nevertheless, numerous guests criticized the mattresses for being too soft or worn out, leading to uncomfortable and restless nights. Issues such as bedbugs, insufficient blankets and discomfort due to the configuration of pushing two single beds together further worsened the experience for some.
In summary, while the Swiss Star Marc Aurel - Self Check-In shines in terms of location, convenience and affordability, potential guests should be prepared for a no-frills experience. Significant areas like room maintenance, cleanliness, customer service, WiFi connectivity and bedding quality require notable improvement to enhance the overall guest experience.
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The rooms' cleanliness and quality seem to draw mixed reactions. While some guests note that initial impressions reveal decently spacious layouts with clean bed linens and comfortable mattresses, many others criticize the facilities for showing significant signs of wear and tear. Broken appliances, non-functional shower doors and issues regarding temperature control have been reported. Despite these problems, a few reviewers appreciated the clean blankets and pillows and the rooms’ generally functional nature. However, the persistent complaints about cleanliness, unpleasant odors and noise disturbances signal a need for urgent renovation and better maintenance.
Guests have expressed significant dissatisfaction with the customer service. Communication seems to be a major issue with reports of unresponsive and uncooperative staff, difficulty getting in touch through email or phone and occasional unfriendly interactions. While some positive notes about polite and helpful staff exist, they are vastly outnumbered by negative experiences, resulting in a general picture of inadequate customer support.
The WiFi service at Swiss Star Marc Aurel - Self Check-In exhibits polarizing feedback. When functional, the WiFi works well with stable and reliable performance. However, many guests faced challenges with login details, encountering late or non-receipt of access information. The connection was also described as weak with frequent interruptions and slow speeds, leading to an inconsistent overall experience.
The beds also receive varied reviews. Positives include mentions of comfortable, large beds with clean bedding. Nevertheless, numerous guests criticized the mattresses for being too soft or worn out, leading to uncomfortable and restless nights. Issues such as bedbugs, insufficient blankets and discomfort due to the configuration of pushing two single beds together further worsened the experience for some.
In summary, while the Swiss Star Marc Aurel - Self Check-In shines in terms of location, convenience and affordability, potential guests should be prepared for a no-frills experience. Significant areas like room maintenance, cleanliness, customer service, WiFi connectivity and bedding quality require notable improvement to enhance the overall guest experience.
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Guest Reviews
Swiss Star Marc Aurel - Self Check-In enjoys a highly praised location that appeals to travelers looking for both accessibility and convenience in Zurich. Nestled near the tram station at Albisriederplatz, the accommodation offers seamless connectivity to various parts of the city, making it ideal for exploring Zurich's main attractions. Guests appreciate the central and very well-connected position, which is just a short tram ride—or even a walk of about 12 to 30 minutes—from the city center and major landmarks like Letzigrund Stadium and Zurich HB (the main train station).
The local amenities also add to its charm with numerous shops, cafes, restaurants and supermarkets in close proximity, ensuring that all essentials are just a stone’s throw away. Furthermore, the area is described as beautiful and relatively quiet, despite its centrality. The favorable location also means that guests can easily access public transportation options, including trams and buses, that run frequently.
The Swiss Star Marc Aurel is also noted for its affordability, especially considering Zurich's typically high prices, making it an attractive option for budget-conscious travelers. Reviews frequently highlight the convenience of its autonomous check-in system, allowing for flexible arrival times, which adds to the comfortable stay experience.
Overall, the location's proximity to the tram station, central convenience, quiet atmosphere and local amenities all make the Swiss Star Marc Aurel an advantageous choice for visitors looking to explore Zurich efficiently and affordably.
Swiss Star Marc Aurel - Self Check-In offers an affordable and accessible location, appealing for its convenience with easy check-in and check-out processes. The hotel is well-situated, close to trams and public transport, making it a practical choice for those needing to travel around Zurich. Rooms are generally clean upon initial inspection with decently spacious layouts, clean bed linens and comfortable mattresses. Some guests appreciated the clean blankets and pillows and a few noted that the bathroom was equipped with toiletries.
However, many visitors have found issues with the state of the rooms. While some described their accommodations as functional, the facilities largely show signs of wear and tear. Broken shower doors, non-working televisions and malfunctioning appliances like refrigerators were common complaints. Many rooms seemed in need of renovation and basic maintenance with dirt, stains and an unpleasant smell, often of cigarettes, reported frequently.
The furniture is described as worn-out and rickety with many pieces, such as wardrobes and cabinets, being broken or malfunctioning. Guests also noted the lack of essential amenities, like kettles, microwaves and sufficient kitchen items. Heating and air conditioning issues left some rooms uncomfortably cold or hot, depending on the season.
Noise was a significant problem for rooms facing the street with trams and traffic creating a disruptive environment. Privacy was also a concern for ground-floor rooms that lacked proper curtains or blinds. Moreover, despite being non-smoking, the lingering smell of cigarette smoke in the rooms was pervasive and off-putting.
In essence, while Swiss Star Marc Aurel offers a low interaction, self-check-in experience ideal for short stays or business travelers in need of a quick stop, the overall upkeep and maintenance of the rooms leave much to be desired. The hotel's central location and ease of access stand out, but potential guests should prepare for a no-frills experience with possible operational shortcomings.
Reviews for the beds at Swiss Star Marc Aurel - Self Check-In portray a mixed experience for guests. On the positive side, there are mentions of comfortable beds, large beds with clean white bedding and firm yet comfortable mattresses. Guests also appreciated the cleanliness of bedding and towels.
However, there are numerous criticisms highlighting discomfort. Many found the mattresses to be too soft, lumpy or worn out, leading to a restless sleep. Some beds were described as broken, slanting or too small for two people. Issues such as the bed collapsing, bedbugs, dirty mattresses and an inadequate blanket further marred the experience for some guests. Bedding quality varied with complaints about thin or inadequate pillows and blankets. Additionally, the combination of two single beds pushed together often led to an uncomfortable gap in the middle. The condition of the bed was a significant concern for many, impacting their overall comfort and rest during the stay.
Guest reviews of Swiss Star Marc Aurel - Self Check-In noted significant cleanliness issues. Multiple reviews mentioned dirty rooms, stained walls and unpleasant odors, particularly of cigarette smoke. Bathrooms were frequently described as dirty with some guests observing mold and limescale. The hallways and common areas were also criticized for their lack of cleanliness with reports of trash and even sightings of rats. Additionally, cleaning services appeared inconsistent with several reviews noting incomplete or superficial cleaning and leftover items from previous guests. Despite some positive mentions of clean blankets and bedding, the overall sentiment pointed to a need for urgent renovation and thorough cleaning to improve the guest experience.
Guests of Swiss Star Marc Aurel – Self Check-In have numerous complaints regarding the staff. Many travelers found it difficult to get in touch with the staff, reporting that their emails and messages often went unanswered. There were multiple instances where the customer service was described as unresponsive and uncooperative. Guests found it frustrating that there were no staff members on-site and any communication attempts through the phone were frequently met with unfriendly and unprofessional responses.
Some guests mentioned that the self-check-in process was not smooth and faced issues like receiving incorrect codes or not getting keys at all. Additionally, customers experienced instances of being ignored during their stay, such as cleaning staff entering rooms early or failing to clean despite requests. Reports of manipulative practices, such as being refused changes despite the flexibility claimed on the website and denied refunds or vouchers, were also highlighted.
Despite these issues, a few guests did note positive interactions with the staff. Some found the personnel to be friendly and helpful with specific mentions of polite and professional phone manners and on-site staff that resolved issues quickly. However, such positive remarks were significantly overshadowed by the volume of negative experiences, painting a general picture of inadequate and unsatisfactory customer service at this establishment.
Swiss Star Marc Aurel - Self Check-In offers a mixed experience when it comes to WiFi connectivity. On a positive note, guests frequently mention that when the WiFi works, it performs very well with a stable and reliable connection for multiple devices. However, the overall experience is marred by numerous difficulties and inconsistencies.
A recurring issue is the lack of timely WiFi login details; some guests reported receiving these only after they had already checked out. Others mentioned they never received the WiFi password at all, despite multiple attempts to contact customer service. Additionally, the WiFi connection is described as weak and unreliable by several reviewers with frequent interruptions and slow speeds posing a significant challenge.
Furthermore, access seems inconsistent with several guests noting they could not connect to the WiFi or that it was not working during their stay. There were also issues with the WiFi not being usable as a hotspot and certain rooms lacking any WiFi connection altogether.
In summary, while Swiss Star Marc Aurel - Self Check-In has the potential for good WiFi service, it appears to be offset by significant issues with connectivity and communication regarding access details.
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Location
The local amenities also add to its charm with numerous shops, cafes, restaurants and supermarkets in close proximity, ensuring that all essentials are just a stone’s throw away. Furthermore, the area is described as beautiful and relatively quiet, despite its centrality. The favorable location also means that guests can easily access public transportation options, including trams and buses, that run frequently.
The Swiss Star Marc Aurel is also noted for its affordability, especially considering Zurich's typically high prices, making it an attractive option for budget-conscious travelers. Reviews frequently highlight the convenience of its autonomous check-in system, allowing for flexible arrival times, which adds to the comfortable stay experience.
Overall, the location's proximity to the tram station, central convenience, quiet atmosphere and local amenities all make the Swiss Star Marc Aurel an advantageous choice for visitors looking to explore Zurich efficiently and affordably.
Rooms
However, many visitors have found issues with the state of the rooms. While some described their accommodations as functional, the facilities largely show signs of wear and tear. Broken shower doors, non-working televisions and malfunctioning appliances like refrigerators were common complaints. Many rooms seemed in need of renovation and basic maintenance with dirt, stains and an unpleasant smell, often of cigarettes, reported frequently.
The furniture is described as worn-out and rickety with many pieces, such as wardrobes and cabinets, being broken or malfunctioning. Guests also noted the lack of essential amenities, like kettles, microwaves and sufficient kitchen items. Heating and air conditioning issues left some rooms uncomfortably cold or hot, depending on the season.
Noise was a significant problem for rooms facing the street with trams and traffic creating a disruptive environment. Privacy was also a concern for ground-floor rooms that lacked proper curtains or blinds. Moreover, despite being non-smoking, the lingering smell of cigarette smoke in the rooms was pervasive and off-putting.
In essence, while Swiss Star Marc Aurel offers a low interaction, self-check-in experience ideal for short stays or business travelers in need of a quick stop, the overall upkeep and maintenance of the rooms leave much to be desired. The hotel's central location and ease of access stand out, but potential guests should prepare for a no-frills experience with possible operational shortcomings.
Beds
However, there are numerous criticisms highlighting discomfort. Many found the mattresses to be too soft, lumpy or worn out, leading to a restless sleep. Some beds were described as broken, slanting or too small for two people. Issues such as the bed collapsing, bedbugs, dirty mattresses and an inadequate blanket further marred the experience for some guests. Bedding quality varied with complaints about thin or inadequate pillows and blankets. Additionally, the combination of two single beds pushed together often led to an uncomfortable gap in the middle. The condition of the bed was a significant concern for many, impacting their overall comfort and rest during the stay.
Cleanliness
Staff
Some guests mentioned that the self-check-in process was not smooth and faced issues like receiving incorrect codes or not getting keys at all. Additionally, customers experienced instances of being ignored during their stay, such as cleaning staff entering rooms early or failing to clean despite requests. Reports of manipulative practices, such as being refused changes despite the flexibility claimed on the website and denied refunds or vouchers, were also highlighted.
Despite these issues, a few guests did note positive interactions with the staff. Some found the personnel to be friendly and helpful with specific mentions of polite and professional phone manners and on-site staff that resolved issues quickly. However, such positive remarks were significantly overshadowed by the volume of negative experiences, painting a general picture of inadequate and unsatisfactory customer service at this establishment.
Wi-Fi
A recurring issue is the lack of timely WiFi login details; some guests reported receiving these only after they had already checked out. Others mentioned they never received the WiFi password at all, despite multiple attempts to contact customer service. Additionally, the WiFi connection is described as weak and unreliable by several reviewers with frequent interruptions and slow speeds posing a significant challenge.
Furthermore, access seems inconsistent with several guests noting they could not connect to the WiFi or that it was not working during their stay. There were also issues with the WiFi not being usable as a hotspot and certain rooms lacking any WiFi connection altogether.
In summary, while Swiss Star Marc Aurel - Self Check-In has the potential for good WiFi service, it appears to be offset by significant issues with connectivity and communication regarding access details.
No, Swiss Star Marc Aurel - Self Check-In doesn't have any pool.
No, a spa isn't available at Swiss Star Marc Aurel - Self Check-In.
Yes, Swiss Star Marc Aurel - Self Check-In welcomes dogs.
Yes, parking facilities are available at Swiss Star Marc Aurel - Self Check-In.
No, Swiss Star Marc Aurel - Self Check-In doesn't have a gym.
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