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Summary of reviewsHotel Novel Restaurant La Mamma in Annecy presents a range of experiences largely appreciated by guests, particularly for its favorable location, dining options, and exemplary staff. Located in a tranquil residential area, the hotel is conveniently connected to Annecy's city center via public transport, offering a peaceful retreat with easy access to key attractions. Its proximate distance from Lake Annecy and the available free parking make it an ideal choice for those traveling by car.
The attached restaurant receives high praise for its splendid Italian cuisine and extensive breakfast spread, presenting a variety of options that suit diverse tastes. Many guests enjoyed the hearty and satisfying breakfast, complemented by the clean dining area and attentive staff. Dinner experiences are often celebrated for the high quality of local dishes, delightful service, and unique offerings such as fondue, despite occasional critiques regarding menu variety and pricing.
The hotel rooms are recognized for their cleanliness and comfort, providing a quiet and soundproof environment conducive to relaxation. While some accommodations could benefit from updates or additional amenities, the family-friendly atmosphere is enhanced by recently renovated facilities and spacious living arrangements, albeit with minor suggestions for increased storage space.
The staff at Hotel Novel Restaurant La Mamma are commended across reviews, recognized for their friendly and helpful demeanor. Their exceptional service and commitment to ensuring guest satisfaction significantly contribute to a welcoming experience.
Families appreciate the hotel's warm environment and enjoy the delicious meals served, making it a suitable option for a family getaway. However, feedback regarding bed comfort varies, with some guests praising cozy arrangements, while others note issues with mattresses and bed configurations.
In terms of its three-star classification, guests have mixed opinions. Some find the hotel meets their expectations, while others highlight areas for improvement, wishing for more modern amenities and services. Overall, Hotel Novel Restaurant La Mamma offers a charming stay with positive aspects that outweigh occasional critiques, providing memorable experiences amid the beautiful setting of Annecy. Show more
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Categories
Family Friendly Hotel
This hotel is mentioned as a family-friendly hotel. It is located in Annecy, which is a great place for families to enjoy outdoor activities.
Business Hotel
This hotel is listed as having business amenities, though specific details are not available in the provided data.
Cheap Hotel
Offering affordable accommodation with the convenience of an on-site restaurant, this hotel presents a practical option for budget-conscious travelers. The inclusion of dining facilities enhances its value.
3-Star Hotel
This hotel provides a comfortable stay with the added benefit of an on-site restaurant. The combination of accommodation and dining makes it a convenient choice.
Accessible Hotel
Room Types
Single RoomThe hotel is entirely equipped with air conditioning.
This en suite room features a flat-screen TV and a telephone.
Free Wi-Fi is provided.
Double RoomThis en suite room features a flat-screen TV and a telephone.
Free Wi-Fi is provided.
Triple Room (2 Adults + 1 Child)Room for 2 adults and 1 child under 12.
Family Room (2 Adults + 2 Children)Room for 2 adults and 2 children 12 years old or younger
Double RoomThe double room provides air conditioning and a wardrobe, as well as a private bathroom featuring a bath or a shower. The unit offers 1 bed.
Triple RoomThe triple room provides air conditioning, a wardrobe, as well as a private bathroom featuring a bath or a shower. The triple room features heating. The unit offers 3 beds.
Quadruple RoomThe quadruple room provides air conditioning and a wardrobe, as well as a private bathroom featuring a bath or a shower. The quadruple room features heating. The unit offers 3 beds.
Family RoomThe family room offers air conditioning, a wardrobe, as well as a private bathroom boasting a bath or a shower. The family room provides heating. The unit has 4 beds.
Guest Reviews
7.5
Good
Location
Hotel Novel Restaurant La Mamma offers a convenient location for visitors looking to explore the charming city of Annecy. Situated about 2.5 kilometers from Lake Annecy, the hotel is in a quiet residential neighborhood that provides a peaceful retreat while still offering access to key attractions. Guests can easily reach the city center and the Old City either by a short 10-minute bus ride or a 30-minute walk, making it a great choice for those who enjoy a leisurely stroll.
Though not in the heart of the city, the hotel’s location is complemented by its easy access to public transport, offering a convenient link to Annecy’s vibrant center. The presence of a nearby autoroute also ensures quick and easy travel. Many guests appreciate the free parking available, making this an ideal base for travelers with a car. The welcoming staff add to the positive experience, offering assistance and ensuring guests have an enjoyable stay.
Food enthusiasts will delight in the hotel’s attached restaurant, serving delicious Italian cuisine with an extensive breakfast spread that receives high praise. Despite its slightly out-of-the-way location, the hotel provides a perfect starting point for visitors wanting to explore the beautiful region, promising a comfortable and modern stay amid the tranquility of an elegant residential area.
Breakfast
Hotel Novel Restaurant La Mamma has garnered mixed feedback for its breakfast offerings. Positively noted for its variety and comprehensiveness, many guests found the breakfast to be top-notch, with plenty of choices and something for everyone. Highlights include generous portions, a wide selection, and a hearty, satisfying start to the day, including a notable fruit salad made from fresh fruits and a beloved Savoie cake. Additionally, the breakfast and dining areas are described as clean and well-maintained. The staff is often commended for being friendly and attentive.
However, some guests felt that while the breakfast was good, it was overpriced for its quality and quantity, with a few noting that 15 euros per person seemed steep. Others described the selection as average, with certain items lacking in quality, particularly industrial brioche and reheated pastries. Despite these critiques, the overall impression is that the breakfast is competent, fulfilling, and features enough variety to please a broad range of tastes.
Dinner
Hotel Novel Restaurant La Mamma offers a dining experience that is characterized by its excellent local cuisine and warm atmosphere. Guests often enjoy delicious dishes like country salads and chocolate mousse, finding the food to be of high quality with great local wine selections. The kitchen's exceptional skill is frequently highlighted, with a contrast noted between the cuisine and the hotel's more outdated decor.
Service at the restaurant garners praise, particularly the staff's accommodating nature and cleanliness, even in challenging situations, such as catering to dietary needs like allergies. The New Year's Eve dinner is well-regarded among patrons, and the fondue is particularly celebrated as a standout. The restaurant also benefits from having terrace seating available, enhancing the dining experience with a pleasant outdoor option.
However, some guests express disappointment with certain aspects of their dining experience. There are mentions of long waits and inconsistent timing of meal delivery across tables. The menu is sometimes considered limited, with little flexibility for modifications. Additionally, while some elements are praised, others, like pizzas and certain bistro offerings, fall short, with remarks about frozen ingredients and average quality. The pricing of items such as beverages is noted as high, with two cappuccinos costing 9 euros. Lastly, the inconvenience of unannounced closures can impact guest planning.
In summary, while dining at Hotel Novel Restaurant La Mamma can be a delightful experience with excellent local dishes and superb service, it's not without its occasional drawbacks concerning menu variety, pacing, and pricing.
Rooms
Hotel Novel Restaurant La Mamma presents a mix of impressions from guests who have stayed in its rooms. While some guests find the accommodations cozy, clean, and comfortable, others note opportunities for improvement. Positive highlights include spacious rooms that are well-maintained, featuring modern aesthetics and comfortable beds. Rooms equipped with air conditioning provide a refreshing escape, and praise is given for the meticulous cleaning staff. Newly renovated rooms and family rooms offer ample space, and guests appreciate the quiet and completely soundproofed environment.
However, critiques of the rooms frequently mention their small size and tired decor, with some noting the mismatch between expectations based on photographs and reality. Bathrooms are described as functional yet underwhelming, lacking contemporary features and space, which detracts from the overall experience. Guest reviews point out issues with outdated and cramped facilities such as small bathtubs and substandard mattresses. The absence of certain amenities like hangers, safes, and adequate heating during the colder periods is noted.
Overall, while the hotel delivers on cleanliness and some aspects of comfort, guests suggest areas for updating to meet expectations typically associated with a 3-star hotel. The friendly and helpful staff contribute significantly to the positive aspects of guests' stays.
Beds
Hotel Novel Restaurant La Mamma offers a mixed bag when it comes to bed comfort, showcasing both satisfying and less desirable experiences for its guests. Some visitors have praised the beds for their comfort, describing them as very comfortable, with soft and large arrangements, and even going as far as noting that the bedding was very comfortable. There are also mentions of super comfortable beds and well-arranged rooms, which suggests a positive experience in some cases.
Nevertheless, not all reviews sang praises. A significant number of guests have reported discomfort, highlighting issues like hard and worn-out mattresses, sagging beds, and others being either too soft or too small. Some guests noted that the beds were at ground level and complained about the use of two small beds pushed together to create a double. These less than ideal sleeping setups contributed to their discomfort.
Overall, while there are pockets of satisfied guests who enjoyed a cozy sleep, there are clear areas in need of improvement to ensure a more consistently restful experience for everyone.
Cleanliness
Hotel Novel Restaurant La Mamma is praised primarily for its cleanliness, a crucial factor for any traveler seeking comfort during their stay. Most reviews highlight the hotel as clean and welcoming, with rooms described as clean and comfortable, matching expectations set by their visual promotions. Guests frequently mention the very clean and fresh state of the rooms and bathrooms, with some calling the cleanliness impeccable and spotless.
The staff at the hotel are consistently noted for their friendliness and pleasant demeanor, further enhancing the sense of welcome that cleanliness provides. This hospitality combined with free parking makes the hotel an attractive choice for guests.
However, some reviews point out minor issues that detract from the overall cleanliness standard, such as occurrences of mold in showers and corners that might not meet rigorous scrutiny. A suggestion for refreshing the sanitary facilities and bathrooms also arises, which might enhance guests' experience even further.
Despite these few issues, the hotel maintains a reputation for being a clean place with excellent service quality. It is especially lauded for its clean rooms and recent renovations that contribute to a quiet night's rest.
Staff
Hotel Novel Restaurant La Mamma boasts an impressive reputation for its exceptional staff, consistently mentioned across various guest reviews. Visitors frequently highlight the warm, welcoming atmosphere created by the team, with many describing the staff as super friendly, helpful, and attentive. The reception staff, in particular, are often noted for their professionalism and engaging demeanor, ensuring guests feel at home from the moment they arrive. The management's commitment to quality service is reflected in every interaction, as the team demonstrates a remarkable dedication to accommodating guests' needs. This warm hospitality is complemented by the entire team's readiness to assist, making it clear that customer satisfaction is a top priority. Such consistent praise for the staff underscores the hotel's ability to create a memorable and pleasant experience for its visitors.
Family
Hotel Novel Restaurant La Mamma offers a welcoming experience that is both pleasant and family-friendly, making it an ideal spot for those traveling with children. The property boasts recently renovated rooms, providing comfortable accommodations for families, including amenities like a prepared crib for those with babies. The hotel, described as a great family establishment with warm and friendly staff, ensures guests feel at home and well-cared for. This warm reception extends to their dining experience as well, with guests enjoying delicious meals at the on-site restaurant each evening.
Families can appreciate the good value offered by the hotel, which serves as an ideal stopover destination. Additionally, its proximity to a convenient shuttle service allows easy access to the old town, enriching the overall experience. However, it's noted that the family rooms could benefit from more storage space and might feel a bit cramped for those traveling with multiple children. Despite this, the hotel's genuine hospitality and charm make it a worthwhile choice for a family getaway in Annecy.
3 Star
Hotel Novel Restaurant La Mamma has evoked mixed reactions in terms of its three-star rating among its guests. While some travelers feel the establishment does not measure up to typical three-star standards, citing issues with service and facilities, others find the hotel to meet their expectations for this category. Concerns have been raised regarding the age of the property and the need for renovation, which may contribute to perceptions of falling short of its star rating.
Other reviews highlight the disconnect between the hotel’s pricing and the value of the services provided. This mismatch leaves some guests questioning the star classification of the hotel, suggesting that the experience offered may not align with their expectations for a three-star establishment. Overall, while Hotel Novel Restaurant La Mamma fulfills basic requirements associated with its classification for some, others seem to anticipate more modern attributes and amenities typically attributed to higher-rated hotels.
No, Hotel Novel Restaurant La Mamma doesn't have any pool.
No, a spa isn't available at Hotel Novel Restaurant La Mamma.
No, Hotel Novel Restaurant La Mamma doesn't allow dogs.
No, parking facilities aren't available at Hotel Novel Restaurant La Mamma.
No, Hotel Novel Restaurant La Mamma doesn't have a gym.