Hotel Best Western City Centre
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Summary of reviewsHotel Best Western City Centre in Brussels receives praise for its centrally located position, allowing easy access to many of the city's main attractions such as the Botanical Garden and Grand Place. The proximity to public transportation hubs like Brussels Nord train station further enhances its appeal for tourists and business travelers alike. The neighborhood, however, has mixed reviews with some concerns about safety and the red light district.
Guests appreciate the breakfast variety, which includes options like scrambled eggs, sausage and yogurt. Despite being described as delicious by some, others find it overpriced and lacking in freshness and variety, particularly for those with dietary restrictions.
Rooms generally receive positive feedback for being clean, spacious and comfortable. Many highlight their modern decor and practical amenities, though some note minor issues like outdated bathrooms and occasional noise.
Cleanliness is mostly well-regarded with many finding the hotel tidy and well-maintained. Nevertheless, a few guests report issues such as mold, dirty carpets and superficial cleaning in certain areas.
Staff treatment varies with numerous guests commending the friendliness and helpfulness of the hotel team. Conversely, there are instances of perceived rudeness and inattentiveness, pointing to inconsistencies in service quality.
Free WiFi availability is a mixed experience. While some guests report quick and reliable connections, others encounter slow or non-functioning signals, especially in the rooms. The hotel does offer a PC for guest use, often criticized for connectivity issues.
Family-oriented rooms get praise for their size and thoughtful layout, making them suitable for groups and families. The location also offers convenience for visiting nearby attractions.
Nightlife considerations highlight the central location's convenience for evening outings. However, caution is advised, particularly at night, given neighborhood safety concerns and the presence of unsettling elements.
Beds are frequently described as comfortable, contributing to a good night's sleep, though some found them either too firm or too soft. Occasional noise and minor cleanliness issues were noted.
Overall, Hotel Best Western City Centre provides a decent, affordable stay with essential amenities and a convenient location. While it meets the expectations of a three-star hotel in many aspects, areas such as maintenance, cleanliness and breakfast variety could benefit from improvement to enhance guests' experiences.
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Guests appreciate the breakfast variety, which includes options like scrambled eggs, sausage and yogurt. Despite being described as delicious by some, others find it overpriced and lacking in freshness and variety, particularly for those with dietary restrictions.
Rooms generally receive positive feedback for being clean, spacious and comfortable. Many highlight their modern decor and practical amenities, though some note minor issues like outdated bathrooms and occasional noise.
Cleanliness is mostly well-regarded with many finding the hotel tidy and well-maintained. Nevertheless, a few guests report issues such as mold, dirty carpets and superficial cleaning in certain areas.
Staff treatment varies with numerous guests commending the friendliness and helpfulness of the hotel team. Conversely, there are instances of perceived rudeness and inattentiveness, pointing to inconsistencies in service quality.
Free WiFi availability is a mixed experience. While some guests report quick and reliable connections, others encounter slow or non-functioning signals, especially in the rooms. The hotel does offer a PC for guest use, often criticized for connectivity issues.
Family-oriented rooms get praise for their size and thoughtful layout, making them suitable for groups and families. The location also offers convenience for visiting nearby attractions.
Nightlife considerations highlight the central location's convenience for evening outings. However, caution is advised, particularly at night, given neighborhood safety concerns and the presence of unsettling elements.
Beds are frequently described as comfortable, contributing to a good night's sleep, though some found them either too firm or too soft. Occasional noise and minor cleanliness issues were noted.
Overall, Hotel Best Western City Centre provides a decent, affordable stay with essential amenities and a convenient location. While it meets the expectations of a three-star hotel in many aspects, areas such as maintenance, cleanliness and breakfast variety could benefit from improvement to enhance guests' experiences.
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
3-Star Hotel
About Hotel Best Western City Centre
License: BE0897315722
Guest Reviews
Location
This central positioning is ideal for those looking to explore the city's landmarks, attend events at the Botanique or Cirque Royal and easily access shopping areas like Rue Neuve. The hotel's placement also makes it convenient for day trips to nearby cities through the well-connected train network.
However, the surrounding neighborhood has garnered mixed reviews. While some travelers find the location conveniently close to transportation and city amenities, others express concerns about safety, particularly at night, mentioning the area's proximity to the red light district and its overall underdeveloped feel. Despite this, many guests feel that the easy access to public transportation and notable city areas balances out these concerns.
In summary, "Hotel Best Western City Centre" offers good value for money with its central location, making it a suitable choice for those visiting Brussels for sightseeing and city tours, provided they are mindful of the neighborhood's mixed atmosphere.
Breakfast
However, the breakfast was frequently criticized for being expensive and not offering good value for money with several reviews pinpointing a price of €17 per person as exorbitant. There were consistent remarks about the lack of variety and freshness, especially regarding options for those with dietary restrictions such as lactose intolerance or a need for gluten-free products. Additionally, some reviews mentioned issues like moldy bread, cold food and a lack of fresh fruits and vegetables. The quality of specific items such as terrible ham and limited hot food availability, especially after 9:30 am, was also highlighted as areas needing improvement.
While some guests found the breakfast adequate and sufficient, others felt it was routine, tasteless and not hearty enough, describing it as basic or low-end. Overall, while there are commendable aspects of the breakfast at Hotel Best Western City Centre, there are significant areas where enhancements, especially in variety and value, could make the experience more uniformly positive for all guests.
Rooms
Despite these positives, some rooms lack sufficient amenities such as mini-fridges and face minor maintenance issues like outdated bathrooms and non-functioning heaters. Noise can be a disturbance, both from the street and within the hotel and certain rooms suffer from unpleasant odors. Some guests feel the rooms are basic but functional and others mention that while the beds are clean, the furnishings could benefit from updates.
In summary, while Hotel Best Western City Centre offers clean, spacious and comfortable rooms, guests may encounter occasional maintenance and noise issues. The hotel caters effectively for short stays and larger groups, providing a good balance between comfort and functionality.
Beds
Though the mattresses and bedding generally met comfort standards, some guests noted that the softness of the beds might not be to everyone's preference with a few finding the mattresses either too firm or too soft. There were also minor inconveniences such as occasional noise affecting sleep quality and isolated incidents like a blood stain on the bed. Despite these issues, the overall consensus suggests that the beds and bedding at this hotel largely enhance the guest experience, allowing for restful and comfortable nights.
Cleanliness
However, not all guests had a positive experience. Some reported issues like mold in bathrooms, dirty carpets, outdated décor and superficial cleaning efforts. Specific complaints mentioned hair on bed linens, stale odors and unclean bathroom tiles. A few reviews indicated that the overall cleanliness could be improved and that deep cleaning is necessary in some areas.
Despite these shortcomings, many reviewers still found the hotel clean in general, though acknowledging that the neighborhood outside the hotel might not reflect the same level of cleanliness. Overall, while the hotel has received praise for its cleanliness, there are clear areas for improvement to ensure a consistently high standard.
Staff
However, not all reviews are glowing. Some guests encountered less favorable experiences, pointing out that certain staff members were unwelcoming, rude or inattentive to their needs. There are mentions of instances where the reception staff appeared understaffed or too engaged in personal calls to assist guests effectively. Additionally, reports of some staff members being snubbing, impatient or giving limited assistance were noted.
Overall, while many guests appreciated the pleasant and supportive demeanor of the hotel staff, inconsistencies in service quality were evident, impacting some guests' experiences negatively.
Wi-Fi
Family
The rooms designed specifically for families are invariably described as large, accommodating and optimal for a stay with children or young adults. Guests have highlighted the practicality of these rooms, noting that they are perfect for a family vacation or when traveling with friends. Neighboring rooms and the availability of multiple room arrangements add to the convenience, making it easier for families to stay close together.
For those planning a visit to nearby attractions like the Botanic Gardens, the hotel's location is ideal. Additionally, the presence of a kitchen corner in some rooms is appreciated for added convenience, especially for longer stays.
However, potential visitors should be aware that not all feedback is entirely positive. There are concerns mentioned about room soundproofing and cleanliness that could impact the overall comfort for some families. Despite these issues, the general sentiment from the reviews is that the spacious and well-equipped family rooms contribute to a comfortable and practical stay for families visiting the area.
Nightlife
The area is described as noisy and can be unsettling due to sirens and other disturbances at night. Many feel that the environment is not reassuring, especially for women walking alone. There are also reports of prostitution and dubious characters lingering in the vicinity. Guests have frequently mentioned that the neighborhood has an abundance of homeless people and a general seedy appearance, making it advisable to avoid walking alone late at night.
While the hotel's central location is convenient for some aspects of city exploration, the overall consensus suggests caution when it comes to nighttime activities in the immediate area.
3 Star
The hotel is often described as decent for a three-star rating, providing a good price-to-quality ratio, which some guests found to be perfect given the affordable prices. It is recognized as functional and well-priced, providing basic amenities necessary for a short stay. Its 24/7 front desk is highlighted as a beneficial feature for guests.
However, there are notable criticisms regarding the condition of the hotel. Many reviews mention dated furniture, outdated appliances and overall shabby interiors. Complaints about unclean hallways and rooms, as well as a lack of deep cleaning, suggest maintenance could be improved. Some guests felt the hotel does not meet the expectations of a three-star rating with some describing it as overpriced for what is offered.
Overall, Hotel Best Western City Centre seems to fulfill basic needs adequately but falls short in terms of upkeep and modernity. It stands as a reasonable choice for budget-conscious travelers who prioritize location and basic comfort over luxury and extensive facilities.
Business
Despite these positives, it is noted that the hotel may not be ideal for conducting business meetings, as there have been some issues reported with the business center. Additionally, some guests have experienced maintenance problems such as broken windows and faucets and challenges with room temperature.
On a brighter note, the staff at Hotel Best Western City Centre are praised for their politeness and professionalism and the hotel is cooperative regarding refunds and addressing noise concerns. For budget-conscious business travelers, this hotel offers great accessibility to transport options, further solidifying its position as a practical choice for those in town for work-related functions.
No, Hotel Best Western City Centre doesn't have any pool.
No, a spa isn't available at Hotel Best Western City Centre.
No, Hotel Best Western City Centre doesn't allow dogs.
No, parking facilities aren't available at Hotel Best Western City Centre.
No, Hotel Best Western City Centre doesn't have a gym.
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