The Shetland Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Shetland Hotel stands out for its excellent location in the heart of Lerwick, making it a perfect base for exploring the area. Its close proximity to the main ferry terminal and bus services enhances convenience for guests relying on public transport, while ample free parking caters to those with cars. The hotel offers a positive breakfast experience, appreciated for its variety and quality, particularly the traditional favorites like bacon and kippers. The dining experiences overall are impressive, with dinner receiving positive remarks for its presentation and flavors, contributing to a pleasant dining atmosphere.
Guests find the rooms at The Shetland Hotel spacious, clean, and well-maintained, often equipped with amenities like smart TVs and coffee machines. The cleanliness of the rooms is noteworthy, although some public spaces could benefit from more attention. The helpful and friendly staff consistently receives high praise for their exceptional service, enhancing the overall guest experience with their warm and accommodating demeanor.
While the hotel excels in many areas, some criticisms are directed towards the beds, with guests frequently noting uncomfortable mattresses that require updating. Addressing this issue could significantly boost guest comfort during their stay. Despite this, the combination of a prime location, attentive staff, well-appointed rooms, and high-quality dining makes The Shetland Hotel a commendable option for visitors seeking a reliable and enjoyable stay in Lerwick.
Categories
Guests find the rooms at The Shetland Hotel spacious, clean, and well-maintained, often equipped with amenities like smart TVs and coffee machines. The cleanliness of the rooms is noteworthy, although some public spaces could benefit from more attention. The helpful and friendly staff consistently receives high praise for their exceptional service, enhancing the overall guest experience with their warm and accommodating demeanor.
While the hotel excels in many areas, some criticisms are directed towards the beds, with guests frequently noting uncomfortable mattresses that require updating. Addressing this issue could significantly boost guest comfort during their stay. Despite this, the combination of a prime location, attentive staff, well-appointed rooms, and high-quality dining makes The Shetland Hotel a commendable option for visitors seeking a reliable and enjoyable stay in Lerwick.
3-Star Hotel
This 3-star hotel is ideally located and offers comfortable accommodations with excellent amenities, suitable for both business and leisure travelers. Guests consistently praise the friendly and attentive staff.
Hotel where Extra Health & Safety Measures Have Been Taken
The Shetland Hotel likely adheres to strict cleaning and sanitization protocols, with a focus on guest room hygiene and public area disinfection. Staff are likely trained in health and safety procedures, and measures may be in place to promote social distancing. Hand sanitizing stations are likely provided for guests.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Hotel for Honeymoon
Family Friendly Hotel
Guest Reviews
The Shetland Hotel boasts an outstanding location, making it an ideal choice for travelers looking to explore Lerwick. Situated right in the center of town, guests are provided with easy access to local attractions and amenities. Its proximity to the main ferry terminal is especially noteworthy, with many reviewers highlighting the convenience of being directly opposite the terminal. This prime location is perfect for those traveling via ferry, being literally steps away from the port where boats depart for other islands. The hotel is also conveniently located near the bus services, adding to its appeal for those relying on public transport. For guests with cars, plentiful free parking is available, enhancing the hotel's accessibility. Overall, its excellent location combined with the helpful and friendly staff makes The Shetland Hotel a superb base for exploring the area.
The breakfast experience at The Shetland Hotel receives favorable reviews, highlighting its good selection and excellent quality. Guests appreciate the variety offered, with options ranging from continental to English breakfast, including a buffet and a menu for hot food. Particular praise is given for dishes like bacon and kippers, suggesting that the hotel delivers on traditional favorites. The breakfast is described as plentiful and hearty, contributing to its appeal. While some mention that the service can be chaotic with occasional buffet shortages, the overall sentiment is positive. The inclusion of breakfast as part of the stay is appreciated, and the view of the harbor adds an extra touch to the dining experience. Despite the occasional service hiccup, the breakfast experience at The Shetland Hotel is generally considered to be excellent and satisfying.
The Shetland Hotel consistently impresses its guests with the quality of its dining experiences, showcasing a menu that has notably improved since earlier visits. Patrons frequently highlight the excellence of the food, describing it as exceptionally good and very tasty. The menu offers a good variety of choices for both breakfast and dinner, with evening meals often praised for their presentation and portion sizes. Service in the restaurant also receives positive remarks, contributing to a pleasant dining atmosphere. Despite occasional feedback suggesting room for improvement, the overall sentiment towards the hotel's culinary offerings is favorable, with guests particularly appreciating the delicious breakfast options and the lovely evening restaurant setting.
The Shetland Hotel offers guests a comfortable and spacious stay with rooms that consistently receive positive remarks for their cleanliness and generous sizing. The accommodations are well-appointed, often featuring amenities such as smart TVs and coffee making machines, which enhance the overall experience. Rooms are described as well-lit and functional, with a mix of modern and retro decor.
Despite some mixed feedback on comfort, with a few guests mentioning uncomfortable mattresses and occasional hot water issues, the majority point out the comfort and practicality of the spaces. The hotel is particularly praised for its excellent location, right across from the ferry terminal, making it a convenient choice for travelers. Reception and restaurant staff are noted for their remarkable helpfulness and friendliness, contributing significantly to guest satisfaction. Overall, the spacious and clean rooms, combined with attentive service and a prime location, make The Shetland Hotel a commendable option for visitors to the area.
While the Shetland Hotel garners praise for various aspects of a guest's stay, feedback regarding the beds indicates room for improvement. A recurring theme among visitors is the discomfort they experience due to soft, dated mattresses that many feel require replacement. Some guests describe the mattresses as far too soft, leading to an uncomfortable night's sleep, and others mention that the beds feel quite old. While there are mentions of a comfortable bed, the majority emphasize that upgrading the beds could significantly enhance the overall experience. Overall, attention to the quality of the bedding would address what many guests consider the primary blemish in an otherwise delightful stay.
The Shetland Hotel has garnered praise for its cleanliness, with many guests highlighting the immaculate condition of the rooms upon arrival. The accommodations are described as clean, quiet, and comfortable, providing a restful environment with some rooms offering scenic views of the harbor. Guests often find the rooms impeccably maintained, ensuring a pleasant stay. The ensuite facilities are also noted for their cleanliness and brightness, contributing to an overall sense of comfort.
While the rooms maintain a high standard of cleanliness, feedback on other areas is mixed. Some guests have found the public spaces within the hotel less maintained, noting that they were grubby. The restaurant windows and carpets have also been pointed out in reviews for needing more attention to cleanliness. Suggestions have been made for the hotel to update and redecorate parts of the establishment that show signs of age, particularly the furniture, fixtures, and fittings. Despite these areas for improvement, the hotel remains a reliable choice for visitors seeking a clean and comfortable room to relax in. Adequate parking is available, although some guests have remarked on the need for the hotel to address the tired appearance and cold atmosphere in certain aspects.
At The Shetland Hotel, the staff receives high praise for their exceptional service and friendly demeanor. Guests repeatedly highlight the warmth and helpfulness of the team, describing them as attentive, efficient, and always ready to assist. This positive atmosphere is consistent throughout the hotel, from the reception area to the restaurant and bar. Visitors appreciate the accommodating nature of the staff, mentioning how they occasionally go beyond their duties, whether it's facilitating car hires or ensuring a smooth stay. The hotel's welcoming staff enhances the overall experience, providing service that is both personable and professional. Even a guest remarked on the staff's ability to maintain an old-world charm while being attentive to modern needs. Overall, the staff at The Shetland Hotel consistently create a welcoming environment where guests feel well taken care of.
Location Show Map
Location
Breakfast
Dinner
Rooms
Despite some mixed feedback on comfort, with a few guests mentioning uncomfortable mattresses and occasional hot water issues, the majority point out the comfort and practicality of the spaces. The hotel is particularly praised for its excellent location, right across from the ferry terminal, making it a convenient choice for travelers. Reception and restaurant staff are noted for their remarkable helpfulness and friendliness, contributing significantly to guest satisfaction. Overall, the spacious and clean rooms, combined with attentive service and a prime location, make The Shetland Hotel a commendable option for visitors to the area.
Beds
Cleanliness
While the rooms maintain a high standard of cleanliness, feedback on other areas is mixed. Some guests have found the public spaces within the hotel less maintained, noting that they were grubby. The restaurant windows and carpets have also been pointed out in reviews for needing more attention to cleanliness. Suggestions have been made for the hotel to update and redecorate parts of the establishment that show signs of age, particularly the furniture, fixtures, and fittings. Despite these areas for improvement, the hotel remains a reliable choice for visitors seeking a clean and comfortable room to relax in. Adequate parking is available, although some guests have remarked on the need for the hotel to address the tired appearance and cold atmosphere in certain aspects.
Staff
No, The Shetland Hotel doesn't have any pool.
No, a spa isn't available at The Shetland Hotel.
No, The Shetland Hotel doesn't allow dogs.
No, parking facilities aren't available at The Shetland Hotel.
No, The Shetland Hotel doesn't have a gym.
Location Show Map
More Options
