Homewood Suites By Hilton Ottawa Downtown

Ottawa 45.41855700, -75.70599100 , 361 Queen Street (Show on Map)
8.5
Very Good


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Summary of reviewsHomewood Suites By Hilton Ottawa Downtown has earned considerable praise for its prime location, nestled in the heart of downtown Ottawa. This advantageous positioning allows guests easy access to major attractions like Parliament Hill, the War Memorial and various historic buildings, all within walking distance. The hotel's proximity to public transportation hubs, shops, restaurants and cafes further enhances its appeal, making it an ideal base for exploring the city.

Guests frequently commend the modern and well-maintained rooms, which are clean, spacious and often come with fully equipped kitchens. These attributes make the hotel particularly comfortable for families and those seeking apartment-style accommodations. Additional facilities such as a heated indoor pool, gym and ample parking contribute to the hotel’s attractiveness. The pet-friendly policy and friendly, bilingual staff also cater well to guests with varied needs, further enhancing the overall experience.

The breakfast service is generally well-received with many praising the wide variety and quality of food. However, there are occasional remarks about the need for more variety and improvements in specific items like coffee. The dinner experience at the Tulip restaurant receives mixed reviews with praise for the quality of food and service mingled with suggestions for menu improvements and critiques about portion sizes. Despite these points, the nearby dining options offer ample alternatives.

Guest satisfaction is significantly boosted by the friendly, helpful and efficient staff, who are noted for their welcoming demeanor and professional service. The staff's bilingual capabilities add convenience for international travelers and their attentiveness contributes to a positive atmosphere.

The hotel also shines in terms of cleanliness with many guests emphasizing the spotless condition of rooms and common areas. The excellent hygiene standards are complemented by the modern appearance of the accommodations, making for a comfortable stay.

Regarding WiFi, guests mostly find it fast, strong and easy to access, although occasional issues do arise, suggesting room for improvement in consistency and security. The gym receives high marks for being well-equipped and available 24/7, catering to various fitness needs. The indoor pool, while popular, has mixed reviews due to occasional overcrowding and temperature issues.

Parking facilities are generally appreciated for their convenience and security, despite some guests finding the fees expensive and spaces somewhat tight. For families, the hotel excels in offering spacious rooms, child-friendly amenities and entertainment options, ensuring an enjoyable stay for all ages.

In summary, Homewood Suites By Hilton Ottawa Downtown stands out for its excellent location, well-maintained accommodations, commendable cleanliness and friendly staff, making it a strong choice for travelers exploring Ottawa. While there are areas for improvement, particularly in food service and additional amenities, the overall experience is highly positive.
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Categories
Hotel for Honeymoon
Offering spacious suites with kitchen facilities and complimentary breakfast, this hotel provides a comfortable and convenient stay. Its central location makes it a suitable option for a romantic escape.

Family Friendly Hotel
This hotel offers suite-style accommodations with kitchen facilities, making it ideal for families. Its downtown location provides easy access to Ottawa's attractions.

Dog Friendly Hotel
Homewood Suites often feature spacious suites with kitchen facilities, which can be convenient for pet owners. The extra space and amenities contribute to a more comfortable stay for both the guest and their dog.

Hotel with Swimming Pool
This hotel features an indoor pool and provides comfortable suites. It also offers free breakfast.

  Indoor Pool  


Business Hotel
This hotel provides suite accommodations and standard business amenities. Its Hilton brand affiliation suggests reliable business services.

Hotel with Parking
Parking is available at this property.

EV charging stations  


Hotel with Gym
Features a fitness center with modern equipment for a complete workout. Guests can maintain their fitness routine while traveling.

Hotel with EV Charging Stations
Homewood Suites by Hilton in Downtown Ottawa is listed as having electric vehicle charging available.

3-Star Hotel
This hotel offers suite-style accommodations with added space and amenities. It is well-suited for extended stays or travelers seeking more room.

Hotel with Indoor Pool
This hotel provides a large and clean indoor swimming pool. It is a good option for guests seeking a spacious pool facility.

Hotel near Ski Resorts

Hotel Taking Steps Towards Sustainability

Accessible Hotel

Room Types
King Studio Suite with Sofa Bed - Non-Smoking Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. This studio is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, tumble dryer, as well as a carpeted floor. The unit offers 2 beds.

King Studio Suite with View - Non Smoking Meals can be prepared in the kitchen, which is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. This studio is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, tumble dryer, as well as a carpeted floor. The unit offers 2 beds.

One-Bedroom King Suite - Non-Smoking In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This suite is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, tumble dryer, as well as a carpeted floor. The unit offers 2 beds.

One-Bedroom King Suite with View - Non-Smoking Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. This suite is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, tumble dryer, as well as a carpeted floor. The unit offers 2 beds.

King Suite with Roll-In Shower - Mobility and Hearing Access/Non-Smoking The well-fitted kitchen features a refrigerator, a dishwasher, kitchenware and a microwave. This suite is air-conditioned and has a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, tumble dryer, as well as a carpeted floor. The unit has 2 beds.

King Studio Suite - Non-Smoking In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This studio is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, tumble dryer, as well as a carpeted floor. The unit offers 1 bed.

Guest Reviews
8.5
Very Good
Location
Homewood Suites By Hilton Ottawa Downtown offers a prime location that has garnered significant praise from its guests. Situated in the heart of downtown Ottawa, this hotel is ideally located within walking distance to major attractions including Parliament Hill, the War Memorial and various historic buildings. The convenience of being centrally located makes it easy for visitors to explore the city on foot.

Guests appreciate the proximity to public transportation hubs, such as the metro and bus stations, further enhancing accessibility to other parts of the city. The hotel's neighborhood is also surrounded by shops, restaurants and cafes, adding to the overall convenience and appeal for those looking to immerse themselves in the local culture.

The establishment itself is modern and well-maintained with clean, spacious rooms that often come with fully equipped kitchens. Visitors have highlighted the friendly and bilingual staff, along with the pet-friendly policy, making it a comfortable stay for people traveling with pets. The presence of facilities like a heated indoor pool and ample parking further adds to the attractiveness of the hotel.

Overall, the location of Homewood Suites By Hilton Ottawa Downtown is its standout feature, making it an excellent choice for travelers looking to explore Ottawa with ease and comfort.

Breakfast
The breakfast at Homewood Suites By Hilton Ottawa Downtown receives mixed feedback from guests, but leans positively overall. Many reviews praise the breakfast as being very good, delicious and featuring a varied and abundant selection. Words like exceptional, hearty and incredible frequently appear in descriptions. Guests appreciate the complimentary nature of the breakfast and the extensive buffet offered, highlighting the quality and variety of foods available - especially noting that items like fresh omelettes were a hit.

However, some guests felt the breakfast offerings could use more variety, particularly mentioning a lack of vegetables, fruits and cheese. The quality of certain items, such as coffee, has been criticized as bland or bitter and there have been remarks about repetitive or limited choices. Long waits or lines at the breakfast counter were also pointed out as a drawback by some visitors.

While several guests found the breakfast simple, basic or not up to the hotel's standard, others were satisfied with what was provided, considering it adequate for American/Canadian tastes. Some specific negative feedback called it disappointing, poor or lacking in flavor and warmth with suggestions to include more types of bread, sausages and traditional breakfast items like bacon and scrambled eggs.

In conclusion, while the breakfast has room for improvement in terms of variety and avoiding long queues, many guests genuinely enjoyed the early meal offerings, finding them a pleasant start to their day.

Dinner
The dining experience at Homewood Suites By Hilton Ottawa Downtown has received mixed reviews. Many guests praised the quality of the food available at the hotel's restaurant, describing it as great, excellent and surprisingly good. The Tulip restaurant provided quality dining with some guests even labeling it as the most delicious food in the city. Customer service in the restaurant, particularly from servers like Nathan, was highlighted positively.

However, there were several critiques as well. Some guests found the food at the Tulip restaurant disappointing and noted that the menu was not up to date on the website. Suggestions for menu improvements included adding dishes that cater to African and Asian tastes, such as rice served with beef or chicken sauce and generous servings of vegetables. There were also complaints about the portions being insufficient.

Additional feedback included the restaurant's early closing time at 10:00 pm and the absence of 24/7 room service, which some guests found inconvenient. A lack of common areas to unwind at night and an early closing time for the bar (7 pm) were other points of contention.

Despite these drawbacks, the hotel's location with multiple nearby restaurants provided guests with alternative dining options. The overall sentiment suggested that while the restaurant had potential and some standout qualities, there were areas needing improvement to meet all guests' expectations fully.

Rooms
The rooms at Homewood Suites By Hilton Ottawa Downtown offer a range of experiences. Guests consistently praise the spaciousness and cleanliness of the accommodations, making them a comfortable and pleasant choice for families or those looking for more room to stretch out. The modern design and up-to-date amenities, including fully equipped kitchens, contribute to the appeal, offering the conveniences of home. Many guests found the rooms to be well-maintained and appreciated the comfortable beds and efficient soundproofing, which ensured a restful stay. Despite some minor issues, such as occasional noise from refrigerators or construction, light leakage through blackout shades and reports of reservations not being honored promptly, the overall room quality remains high. Views from certain rooms, particularly those facing the river, were also highlighted as a positive aspect. The helpful and efficient staff further enhance the experience, making for an overall welcoming atmosphere.

Beds
Visitors to Homewood Suites By Hilton Ottawa Downtown often praise the main beds for their comfort and quality. Phrases such as extremely comfortable bed, comfy king size bed and comfortable bedding reflect numerous positive sentiments about the primary sleeping arrangements. Guests seem generally content with the king-size beds, enjoying a restful sleep due to the comfy and supportive mattresses.

However, the reviews highlight a stark contrast in opinions regarding the sofa beds. Descriptions such as terrible, uncomfortable and mattress needs to be changed are prevalent, often pointing out issues like noticeable springs, creaking and uneven surfaces. It seems the sofa beds are less ideal for a good night's rest and guests repeatedly suggest they are in need of significant improvement.

The primary beds, along with the overall cleanliness and modern furnishings, help make the rooms inviting, though it's clear that additional comfortable sleeping options and better sofa bed maintenance could enhance the stay further.

Cleanliness
Homewood Suites By Hilton Ottawa Downtown consistently receives high praise for its cleanliness, a key factor that enhances the guest experience. The rooms stand out as particularly clean and spacious, offering a sense of comfort and modernity to visitors. Many guests highlight the impeccable and spotless condition of the accommodations with some noting the hotel maintained an overall high level of cleanliness across the entire property.

Guests appreciate the tidiness and cleanliness of the rooms, which also feature newly renovated bathrooms that are described as sparkling clean. Positive comments about the clean, modern appearance of the rooms further underscore the hotel's commitment to maintaining a high standard of cleanliness.

While the majority of reviews commend the hotel's cleanliness, a few note areas for improvement, particularly in common areas. Despite these occasional remarks, the general consensus is that the hotel maintains excellent cleanliness throughout its premises. The friendly and efficient staff also contribute to the pleasant and clean environment, ensuring that the rooms remain in top condition for new arrivals.

Overall, Homewood Suites By Hilton Ottawa Downtown earns a strong reputation for providing clean, comfortable and modern accommodations, making it a reliable choice for visitors prioritizing hygiene and neatness in their lodging experience.

Staff
At Homewood Suites By Hilton Ottawa Downtown, the staff receive overwhelmingly positive praise for being friendly, helpful and efficient. Guests frequently highlight the warm, welcoming demeanor of the staff, noting their politeness, attentiveness and professional service. The team is recognized for going above and beyond to ensure customer satisfaction, providing excellent customer care and making guests feel comfortable throughout their stay. Specific mentions of the accommodating front desk staff, cheerful serving staff and responsive housekeeping team illustrate the comprehensive approach to guest service.

However, a few reviews suggest there might be room for improvement in specific areas with some guests mentioning the need for better training and more consistent service quality. Despite these isolated incidents, the overall sentiment emphasizes a highly competent and courteous team dedicated to making guests' visits enjoyable. The bilingual capabilities of the staff also receive acknowledgment, adding an extra layer of convenience for international visitors.

In conclusion, the positive experiences with the hotel staff significantly contribute to the overall appeal of Homewood Suites By Hilton Ottawa Downtown, making it a favored choice for travelers.

Wi-Fi
Guests at Homewood Suites By Hilton Ottawa Downtown have noted a mixed experience regarding the hotel's WiFi service. On the positive side, the WiFi is described as fast, strong and easy to access, offering a reliable connection for those who need it. Additionally, many guests appreciated that the WiFi was free, contributing to a more convenient stay. However, there were some mentions of issues accessing the WiFi, along with concerns about security and potential charges. Although the service is largely praised for its speed and strength, these inconsistencies indicate that improvements could be made to ensure a more universally satisfying experience.

Gym
The gym at Homewood Suites By Hilton Ottawa Downtown receives high praise from guests for its quality and variety. Visitors commend the gym for being well-equipped with a range of workout equipment that is in good condition. Guests appreciate the availability of a 24-hour gym, allowing for flexible workout schedules. The gym is described as multi-purpose, catering to various fitness needs and many reviews highlight that it appears to have been recently renewed. Overall, the fitness facilities, including the gym, are regarded as a significant perk of the hotel.

Pool
Homewood Suites By Hilton Ottawa Downtown features an indoor pool that guests have mixed feelings about. Generally, the pool is noted to be beautiful, well-maintained and equipped with amenities like towels. Families, especially children, seem to enjoy it, finding it usable and entertaining with some guests appreciating the spaciousness and evening hours.

Positive feedback highlights the pool as great, relaxing and even state-of-the-art with a pleasing size and natural light. Some reviews also emphasize that the pool was clean, which added to the overall pleasant experience.

However, not all feedback is glowing. Several reviews mention that the pool can become overly crowded and might benefit from more frequent and thorough cleaning. The temperature seems to be an issue as well with multiple guests citing that the water is too cold. Another significant concern is the high chlorination levels, which have made the water uncomfortable for some.

Despite these criticisms, the pool remains a well-liked feature of the hotel, offering a enjoyable experience for many guests.

Parking
Homewood Suites By Hilton Ottawa Downtown offers both positive and mixed reviews regarding its parking facilities. Guests appreciated the ease of parking, noting it was convenient, spacious and well-maintained. The underground parking is well-lit and heated, adding to the comfort and security of leaving their vehicles. Its location close to the elevators and availability before and after check-in/out hours also garnered praise.

However, there are concerns about the cost with many finding the parking fees expensive, typically around $20-$25 per day and some felt this was not communicated before arrival. Others mentioned the parking spaces were tight, which made maneuvering difficult. The lack of parking assistance was another downside.

In summary, while the parking is secure and well-kept, the high fees and limited space are significant drawbacks for some guests.

Family
Homewood Suites By Hilton Ottawa Downtown emerges as a reliable choice for families seeking a comfortable and enjoyable stay. This youth-friendly hotel places significant attention on creating an environment suitable for children, making it highly recommendable for family stays. The spacious family rooms, many equipped with cribs, bed railings and sofa beds, comfortably fit families of four and more, catering even to those traveling with pets.

Highlights include a family-friendly games room and a perfect entertainment room where kids can enjoy movie nights. The pool, although lacking changing facilities for children, offers dedicated family sessions that kids have loved. Furthermore, the child-friendly showers and provision of cots enhance convenience for families with young children.

Overall, the children's facilities, coupled with supportive staff and well-equipped small kitchens, contribute to an enjoyable and memorable experience for families.

3 Star
Homewood Suites By Hilton Ottawa Downtown has received mixed feedback regarding its three-star rating, facilities and services. On the positive side, guests were pleasantly surprised by the cleanliness and appealing interior of the hotel, which exceeded typical expectations for a three-star establishment. However, the breakfast garnered criticism, described as bland and industrial. The bedding and sofa beds were found to be uncomfortable with some rooms lacking proper ventilation and essential furnishings like tables.

Issues with room cleanliness were noted, including clogged showers, noisy fridges and insufficient dish supplies. Service-related concerns included slow check-in processes and unreasonable staff behavior with some staff avoiding speaking in French. The security measures were extensive, featuring guards at every door, which might appeal to guests prioritizing safety.

Guests faced additional frustrations with minor errors such as incorrect room bookings, non-responsive staff during checkout and extra charges that were later corrected by banks. Complimentary breakfast options were not satisfactory with limited choice and industrial-quality food. Furthermore, some guests had unpleasant experiences with room assignments, including being placed in rooms designated for COVID quarantine.

Overall, while the hotel's interior and cleanliness managed to impress some guests, the services, breakfast quality and room amenities left much to be desired.

Business
Homewood Suites By Hilton Ottawa Downtown is highly regarded among business travelers for its excellent location and comprehensive amenities tailored to professional needs. The hotel is strategically positioned, making it convenient for business trips. Guests have noted the suitability of the rooms for business stays, highlighting the well-equipped nature of the accommodations.

The facilities cater specifically to business requirements with available conference rooms and a fully operational conference center. These amenities make the hotel an ideal venue for meetings and conferences. The business-friendly environment ensures that all necessary services are in place, facilitating a smooth and productive stay for professionals working in Ottawa.

Accessible
Homewood Suites By Hilton Ottawa Downtown receives high marks for its accessibility features. Guests appreciated the hotel's central location, noting it as easy to find and convenient for walking, even with a child. The building itself is accessible with facilities designed to accommodate various needs. The hotel provides rooms specifically tailored for accessibility, ensuring comfort and convenience for all guests. The suite for disabled guests garnered positive feedback and the courteous staff contributed to a smooth and pleasant stay. Additionally, the hotel's proximity to metro services adds to its accessibility, making it a practical choice for travelers with disabilities.

Dog Friendly
Homewood Suites By Hilton Ottawa Downtown is noted for its pet-friendly facilities, warmly welcoming dogs upon arrival. Guests appreciated that dogs are allowed and many highlighted the hotel's accommodating and friendly atmosphere towards pets. While the overall feedback emphasized the positive pet-friendly environment, there was a mention of being disturbed by barking dogs. Despite this, the hotel's reputation as a travel-friendly and dog-welcoming destination stands out in the reviews.


Yes, Homewood Suites By Hilton Ottawa Downtown has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Homewood Suites By Hilton Ottawa Downtown.

Yes, Homewood Suites By Hilton Ottawa Downtown welcomes dogs.

Yes, parking facilities are available at Homewood Suites By Hilton Ottawa Downtown.

Yes, Homewood Suites By Hilton Ottawa Downtown has a gym.

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