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Summary of reviewsVilla Africa Boutique Hotel & Spa in Pretoria offers guests a serene and convenient stay, praised for its ideal location. Positioned near major shopping centers and dining options, the hotel allows guests to enjoy a tranquil environment while remaining close to essential amenities. The welcoming, helpful staff enhance the peaceful atmosphere, contributing to an inviting and relaxing experience.
Breakfast receives positive feedback, with guests enjoying the delicious and generous offerings. The buffet option, in particular, is appreciated for its variety and value for money. Although some guests have noted occasional service inefficiencies, the overall breakfast experience complements the hotel's ambiance.
Dining at the hotel garners mostly favorable reviews, with the flavorful and well-prepared meals being highlights. While the restaurant's prices are considered slightly high by some, the attentive service and friendly staff enhance the overall dining experience.
Guests generally find the rooms spacious and comfortable, with clean surroundings and beautiful gardens adding to the relaxing atmosphere. However, some guests have mentioned maintenance issues, such as outdated facilities and poor Wi-Fi connectivity in the rooms, suggesting improvements in these areas could enhance satisfaction.
Cleanliness receives mixed reviews. Many guests commend the clean rooms and maintained pool, appreciating the welcoming staff. However, some visitors encounter issues like mold and pests, highlighting areas needing more consistent upkeep.
The exceptional staff is consistently praised for their friendliness and dedication, going above and beyond to ensure a pleasant stay. Their efforts leave guests feeling at home, making Villa Africa a recommended choice for many.
The spa stands out as a major attraction, with guests lauding the rejuvenating treatments and professional service. Despite minor bathroom concerns, the spa's exceptional offerings make it a key feature for relaxation seekers.
While the pool area provides a relaxing ambiance, its small size and proximity to the bar might limit the swimming experience for families. Nonetheless, the pool's cleanliness and surrounding terrace add charm to the hotel.
Opinions on the beds vary, with many finding them comfortable, while others note issues with firmness and older bedding. Compliments on the staff and breakfast balance out these mixed feelings.
Overall, Villa Africa Boutique Hotel & Spa offers a generally positive experience, with its location, friendly staff, and spa services being standout features. Addressing noted areas for improvement could further elevate guest satisfaction. Show more
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Categories
Hotel near Golf Courses
Offering a spa and luxurious rooms, this hotel is suitable for golf enthusiasts looking to unwind after a game. The location provides convenient access to golf courses in Pretoria.
Hotel with Spa
Villa Africa Boutique Hotel & Spa offers a serene spa experience with a range of treatments designed for relaxation and rejuvenation. The hotel's tranquil environment and dedicated spa services ensure a peaceful escape.
Romantic Hotel
With its spa facilities and uniquely decorated rooms, Villa Africa offers a tranquil and romantic escape. The combination of luxury and relaxation makes it perfect for couples seeking pampering and intimacy.
4-Star Hotel
This boutique hotel and spa offers luxurious accommodations and a range of amenities for a relaxing and comfortable stay. It is well-equipped and provides high-quality service.
Hotel where Extra Health & Safety Measures Have Been Taken
As a boutique hotel with spa facilities, it likely prioritizes hygiene and safety. Spa services would require stringent cleaning and sanitation practices. Smaller size potentially allows for more personalized attention to guest safety.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 5 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Is furniture in public areas arranged to allow more space for distancing? Yes
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Are rugs removed from guest rooms? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer single-serve options instead of buffets for breakfast? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Answers last updated by Villa Africa Boutique Hotel & Spa
Deluxe Double RoomWith a patio or terrace, this room has a flat-screen TV, air conditioning and views of the pool and garden.
Family Room with BathroomThis family room offers a flat-screen TV, air conditioning and a patio or terrace with views of the pool and garden.
This room can only accommodate 2 adults and 2 children under 16 years old.
Standard Room with ShowerThis standard room has a flat-screen TV, air conditioning and a patio or terrace.
Deluxe Double or Twin Room with Pool ViewThe spacious twin/double room offers air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a bath. The twin/double room features a tea and coffee maker, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV with streaming services.
Standard Room with Shower and Bath
Guest Reviews
7.1
Good
Location
Villa Africa Boutique Hotel & Spa boasts a prime location in Pretoria, providing guests with both convenience and tranquility. Nestled close to major shopping centers and easily accessible from various points in the city, this hotel offers quick access to malls and popular facilities, making it a central lodging choice for visitors. Situated in a secure area, guests can enjoy their stay with peace of mind. The property's beautiful design and serene environment create a relaxing oasis, with a lovely atmosphere complemented by helpful and friendly staff. Ideal for those who value comfort and accessibility, Villa Africa offers quiet surroundings while still being close to all necessary amenities, including a nearby hospital and plenty of dining options. Whether guests are looking to shop, dine, or simply unwind at the spa, this hotel’s excellent location makes it an attractive choice for travelers seeking both practicality and peace in Pretoria.
Breakfast
The breakfast experience at Villa Africa Boutique Hotel & Spa is a subject of diverse opinions among guests, with mostly positive feedback highlighting the quality of the offerings. Many guests describe the breakfast as delicious, scrumptious, and amazing, often emphasizing the generous portions and the pleasant interaction with friendly staff. The venue’s breakfast buffet option is noted as a better choice, providing a good variety spread and adding to an enjoyable dining experience. While some guests regard the breakfast as perfect and out of this world, complimenting the chef for excellent preparation, there are mentions of occasional inefficiencies in service, including instances of limited food supply and cold dishes. Despite these minor setbacks, the breakfast generally contributes to the overall pleasant ambiance of the hotel, with guests appreciating the beautiful gardens and quiet surroundings, making it a favorable option for visitors seeking a relaxing getaway. The breakfast is perceived as good value for money, further enhancing its appeal alongside the varied dining options available throughout the day.
Dinner
Villa Africa Boutique Hotel & Spa offers a dining experience that is generally well-received by guests. The food is often described as delicious, with many appreciating the tasty and flavorful meals provided. While the restaurant's fare is sometimes noted for being slightly expensive, this does not seem to detract significantly from the overall positive dining experience. Guests also frequently commend the friendly staff and attentive service they receive during meals. Though there is a mention of a less satisfactory dish involving half chicken and pork belly on a specific occasion, the general consensus highlights a satisfying culinary experience with well-prepared meals that guests are eager to return for.
Rooms
Villa Africa Boutique Hotel & Spa offers guests spacious and clean rooms, frequently praised for their size and comfortable beds. Many visitors appreciate the amenities and peaceful atmosphere, making it a good choice for relaxation. The presence of beautiful gardens and cleanliness contributes to an overall pleasant environment.
However, some guests find that the room interiors and facilities fall short of the expected boutique hotel standards. Instances of maintenance issues, such as non-functional showers, weak Wi-Fi, and the absence of bar fridges and hairdryers, have been noted. A few rooms are mentioned as needing refurbishment, with some visitors encountering cleanliness concerns and pests, detracting from their experience.
The accommodation generally provides a good level of comfort, but improvements in room maintenance and amenities could enhance guest satisfaction significantly.
Beds
At Villa Africa Boutique Hotel & Spa, opinions about the beds are notably varied among guests. Many guests found their beds to be comfortable, contributing to an excellent night's sleep. Descriptions of the beds range from big and comfortable to really comfy, indicating that some rooms provide a restful experience. However, other reviews highlight issues with bed comfort, noting that some beds were hard or came with poking springs. There are instances where two single beds are joined as a double, leading to discomfort in the middle. Older beds and bedding might not meet everyone's expectations, with some guests suggesting the need for upgrades, especially for longer stays. While the bed experience can be hit or miss, consistent positive notes on the friendly staff and the quality of breakfast compliment the overall stay.
Cleanliness
Villa Africa Boutique Hotel & Spa garners mixed reviews when it comes to cleanliness. On the brighter side, many guests commend the hotel for its clean rooms and well-maintained pool, highlighting the friendly and accommodating staff who contribute to a welcoming atmosphere. The towels are refreshed daily, and the breakfast receives positive remarks for its quality, complementing the overall appeal of the rooms and landscaping. The hotel's clean and peaceful environment is appreciated by several visitors, adding a touch of tranquility to their stay.
However, there are notable areas of concern. Some guests have encountered issues like mold in the bathrooms, cockroaches, and visible stains in various spots. The upkeep of certain rooms and the outside areas appears to be lacking occasionally, with some guests expressing disappointment over aspects such as noise from other functions and insufficient room amenities. These inconsistencies in cleanliness and maintenance have led to dissatisfaction among some visitors, suggesting a need for more consistent attention to detail in certain areas. Overall, while the hotel offers a generally positive experience for many guests, addressing these negative points could enhance the stay for future visitors.
Staff
Villa Africa Boutique Hotel & Spa has managed to create a lasting impression on its guests, thanks to its exceptional team. The reviews consistently highlight the staff's friendly and welcoming nature, with many noting their helpfulness and willingness to go above and beyond to ensure a comfortable stay. The service is frequently described as excellent, with specific staff members, including receptionists and security, being singled out for their kindness and dedication. Guests mention feeling at home, praising the staff for their attentiveness both in the hotel and spa. The personalized attention, such as accommodating early check-ins and assisting with specific needs, contributes to a relaxed and inviting atmosphere. It is clear that the team's commitment to guest satisfaction is a standout feature of the hotel, making it a recommended choice for many.
Wi-Fi
At Villa Africa Boutique Hotel & Spa, guests can enjoy a reliable WiFi connection in the reception area, where the signal is both strong and hassle-free. However, connecting from the general rooms presents more of a challenge. Guests frequently experience poor reception and slow speeds that make it difficult to access the internet from their rooms, with some finding no connectivity at all. The spotty connection can impact streaming services, such as Netflix, and even cause some difficulties with wireless connectivity for Smart TVs. While the WiFi services at the hotel are clean and provided as a complimentary amenity, improvements in room connectivity would significantly enhance the visitor experience.
Spa
The spa at Villa Africa Boutique Hotel & Spa consistently receives high praise from its guests, offering treatments that leave visitors feeling rejuvenated and relaxed. Many guests highlight the spa as the highlight of their stay, describing their experiences as superb and next to perfection. The massage sessions and spa services are often referred to as exceptional, with spa-goers commenting on the professionalism and excellence of the staff. Although there is a mention of the bathroom needing some attention, the overall impression of the spa is overwhelmingly positive. With its lovely ambiance and outstanding treatments, the spa stands out as a key feature for those seeking relaxation and pampering during their visit.
Pool
Visitors to Villa Africa Boutique Hotel & Spa will find a mixed reception regarding the hotel's pool. While some guests appreciated the tranquil environment and the relaxing ambiance surrounding the outdoor area, there were several remarks about the pool itself. The pool is noted to be quite small, which affects comfort, especially since it is located close to the bar. This proximity might impose a limitation on the overall swimming experience, particularly for families with children. Despite its size, the pool is regularly maintained, ensuring cleanliness for those who choose to take a dip. Although there have been instances where the pool was empty or unclear, many still found enjoyment in its presence. The terrace surrounding the pool area adds to the hotel's charm, providing a pleasant spot for relaxation amid the hotel's African-inspired luxury combined with modern comforts. Overall, while the pool may not be the main highlight for every visitor, it complements a peaceful getaway experience.
Yes, Villa Africa Boutique Hotel & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Villa Africa Boutique Hotel & Spa.
No, Villa Africa Boutique Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at Villa Africa Boutique Hotel & Spa.
No, Villa Africa Boutique Hotel & Spa doesn't have a gym.