Pueblo Amigo Hotel Plaza y Casino
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Summary of reviewsPueblo Amigo Hotel Plaza y Casino receives broadly positive reviews from guests, praising different aspects of the hotel's service and amenities. Its prime location is particularly highlighted, being close to the U.S. border and central to various amenities such as supermarkets, shopping centers, restaurants and clubs. This makes it a convenient choice for travelers, offering easy access to the airport and downtown Tijuana.
The hotel's breakfast is well-regarded, featuring a delicious and varied buffet that enhances the dining experience. While some find the pricing a bit high, the overall quality and taste receive frequent accolades. Dinner also garners positive feedback with guests appreciating flavorful dishes and attentive service, although there's room for improvement in menu variety and reducing service lapses.
Guests frequently commend the spacious and clean rooms, which contribute to a comfortable stay despite minor issues such as noise and outdated fixtures. The housekeeping service ensures a clean and pleasant atmosphere, though occasional lapses are noted.
The hotel's staff is frequently lauded for their friendliness, attentiveness and professionalism. The bilingual abilities of many staff members add to the convenience for international visitors. While some rare instances of less helpful service are mentioned, the overwhelming sentiment is positive, highlighting the staff's role in creating a welcoming environment.
Parking at Pueblo Amigo Hotel Plaza y Casino is a notable plus with guests appreciating the secure and free parking. Although WiFi connectivity receives mixed reviews with some guests experiencing inconsistent signals, the overall convenience and comfort offered by the hotel are well-regarded.
The hotel is also family-friendly with facilities catering to both adults and children, including a pool that kids enjoy. The sense of hospitality extends to families, making it a favored spot for repeat visits. Beds are generally comfortable, though a few guests find them too firm or in need of an upgrade.
For business travelers, the hotel provides useful amenities such as efficient room service and a well-equipped conference center, making it suitable for work trips. Accessibility features are well-integrated, ensuring a comfortable stay for guests with disabilities.
The on-site casino adds to the hotel’s allure, providing a lively atmosphere with various gaming options. However, non-smokers might find the smoke and noise levels a bit intrusive. Despite some service issues within the casino, the overall entertainment value it offers remains a draw for many guests.
In summary, Pueblo Amigo Hotel Plaza y Casino stands out for its excellent location, clean and comfortable accommodations, friendly and professional staff and convenient facilities, making it a preferred choice for both leisure and business travelers visiting Tijuana.
Categories
The hotel's breakfast is well-regarded, featuring a delicious and varied buffet that enhances the dining experience. While some find the pricing a bit high, the overall quality and taste receive frequent accolades. Dinner also garners positive feedback with guests appreciating flavorful dishes and attentive service, although there's room for improvement in menu variety and reducing service lapses.
Guests frequently commend the spacious and clean rooms, which contribute to a comfortable stay despite minor issues such as noise and outdated fixtures. The housekeeping service ensures a clean and pleasant atmosphere, though occasional lapses are noted.
The hotel's staff is frequently lauded for their friendliness, attentiveness and professionalism. The bilingual abilities of many staff members add to the convenience for international visitors. While some rare instances of less helpful service are mentioned, the overwhelming sentiment is positive, highlighting the staff's role in creating a welcoming environment.
Parking at Pueblo Amigo Hotel Plaza y Casino is a notable plus with guests appreciating the secure and free parking. Although WiFi connectivity receives mixed reviews with some guests experiencing inconsistent signals, the overall convenience and comfort offered by the hotel are well-regarded.
The hotel is also family-friendly with facilities catering to both adults and children, including a pool that kids enjoy. The sense of hospitality extends to families, making it a favored spot for repeat visits. Beds are generally comfortable, though a few guests find them too firm or in need of an upgrade.
For business travelers, the hotel provides useful amenities such as efficient room service and a well-equipped conference center, making it suitable for work trips. Accessibility features are well-integrated, ensuring a comfortable stay for guests with disabilities.
The on-site casino adds to the hotel’s allure, providing a lively atmosphere with various gaming options. However, non-smokers might find the smoke and noise levels a bit intrusive. Despite some service issues within the casino, the overall entertainment value it offers remains a draw for many guests.
In summary, Pueblo Amigo Hotel Plaza y Casino stands out for its excellent location, clean and comfortable accommodations, friendly and professional staff and convenient facilities, making it a preferred choice for both leisure and business travelers visiting Tijuana.
Hotel near Golf Courses
Situated in Zona Rio, the hotel offers convenient access to Club Campestre de Tijuana, an 18-hole golf course.
Hotel for Honeymoon
This hotel is rated as romantic and is popular among couples. It is also located close to the Tijuana Rodriguez Airport.
Family Friendly Hotel
This hotel offers a unique cultural experience with its traditional Mexican architecture and lively atmosphere. The plaza and casino provide entertainment options for adults, while the family-friendly environment ensures a pleasant stay for all ages.
Romantic Hotel
Listed as a romantic hotel, it is also a spa hotel. The combination of entertainment and relaxation makes it an attractive option for couples looking for both excitement and tranquility.
Business Hotel
Pueblo Amigo Hotel Plaza y Casino provides amenities such as room service, a restaurant, and a bar. It also offers conveniences such as laundry services and airport shuttle, beneficial for business travelers.
Hotel with Parking
Parking is included at this hotel, offering on-site parking facilities for guests.
EV charging stations
Hotel with EV Charging Stations
This hotel features EV charging stations, making it a convenient choice for electric vehicle owners. The hotel offers Tesla Destination chargers for customer use.
Casino Hotel
Accessible Hotel
Guest Reviews
Pueblo Amigo Hotel Plaza y Casino boasts a prime location that is highly praised by its guests, making it an ideal choice for travelers with various needs. The hotel's proximity to the U.S. border is frequently highlighted with many reviewers noting the convenience of being just meters from the border crossing, perfect for quick stops or visits to San Diego. The location is described as secure, central and easily accessible with essential amenities and vibrant areas within walking distance, including supermarkets, shopping centers, restaurants and clubs.
Guests appreciate the clean and comfortable accommodations, along with the exceptional service provided by the staff. The hotel’s strategic positioning also offers easy access to the airport and downtown Tijuana, further enhancing its appeal. Despite minor inconveniences like traffic and occasional noise, the overall experience at Pueblo Amigo is positive, focusing on the excellent location and the comprehensive facilities available.
The breakfast experience at Pueblo Amigo Hotel Plaza y Casino generally receives high praise from guests. Many reviews highlight the great breakfasts with frequent mentions of a delicious and varied buffet. The food is well-prepared and flavor-rich, contributing to a comfortable dining environment. Guests appreciate the quick service and the fresh, hot meals provided. Some particularly enjoy the American breakfast options.
Though opinions on the value and pricing of the breakfast buffet are mixed with a few guests finding it slightly overpriced or wishing it were included in the cost of the stay, the positive feedback on the quality and taste remains consistent. Overall, the breakfast offerings at Pueblo Amigo Hotel Plaza y Casino seem to enhance the guest experience, despite occasional concerns about cost and availability.
Dinner at Pueblo Amigo Hotel Plaza y Casino generally receives positive remarks from guests. Many reviewers highlight the delicious and flavorful food with specific praise for dishes like the exceptional chilaquiles. The restaurant is often described as having a comfortable dining environment and reasonably priced meals. Several guests also commend the attentive service provided by the restaurant and bar staff.
However, some reviews point out areas for improvement. A few guests felt the menu could offer more variety and elevate its offerings. Complaints include occasional lapses in service, such as long waits for food or incorrect orders. Despite these isolated incidents, the overall dining experience is considered excellent with many guests enjoying the tasty and well-prepared meals provided both in the restaurant and via room service.
Pueblo Amigo Hotel Plaza y Casino offers a range of spacious and comfortable rooms, frequently praised for their cleanliness and size. Guests often find the rooms to be modern and equipped with pleasant amenities, providing a comfortable stay. The aesthetic appeal of the facilities adds to the positive experience. The hotel's proximity to the border crossing is a convenient feature for many.
However, some rooms show signs of wear and tear with outdated bathroom fixtures and occasional issues with noise. A notable concern is the absence of mini-fridges in the rooms. Despite the occasional hiccup with cleanliness and room readiness, such as the wait time for room cleaning upon check-in or inconsistencies in room allocation, the overall sentiment remains positive.
Many guests appreciate the smoke-free rooms, though the smell of smoke from the casino can be a drawback once outside the room. Beds and pillows generally receive good reviews for comfort. Despite some disparities between room photos and reality, most guests still find the rooms decent and comfortable for their stay.
Guests have mixed but predominantly positive opinions about the beds at Pueblo Amigo Hotel Plaza y Casino. A general consensus emerges around the comfort and spaciousness of the beds with frequent mentions of soft-yet-supportive king-size beds and comfy pillows. The words comfortable and restful appear consistently, reflecting a generally favorable experience. However, it’s important to note that some guests reported less satisfactory experiences, mentioning firm or hard mattresses and even issues like old or broken beds. A few guests mentioned that the bedding could use an upgrade for enhanced comfort and there were isolated incidents of stained mattresses and bedding not being changed prior to check-in. Despite these occasional issues, the prevailing sentiment is that the beds and pillows offer a good level of comfort for a restful stay.
Pueblo Amigo Hotel Plaza y Casino achieves high marks for its cleanliness, as reflected in numerous guest reviews. The rooms are frequently described as very clean and comfortable, highlighting the quality of the housekeeping service. Several guests appreciated the overall cleanliness of the hotel, contributing to a pleasant and inviting atmosphere. The hotel's common areas and installations also maintain a high standard of tidiness, enhancing guests' overall experiences.
However, it’s worth noting that while the majority of reviews stress the hotel's cleanliness, a few isolated comments mention issues such as hair in the bathrooms and outdated facilities. Occasionally, cleaning standards did not meet the expectations set by other aspects of the hotel. Despite these minor concerns, the general consensus leans positively, emphasizing a clean, safe and cozy environment for visitors.
Pueblo Amigo Hotel Plaza y Casino boasts an outstanding reputation for its remarkable staff. The reviews consistently highlight the friendly, kind and attentive nature of the hotel's employees. Guests frequently praise the hospitality, noting that the staff goes above and beyond to ensure a comfortable and pleasant stay. From the front desk to the bellboys and housekeeping, every interaction is marked by professionalism and warmth.
The bilingual capabilities of many staff members add to the convenience, making communication smoother for international guests. The exceptional service extends to every corner of the hotel with restaurant employees and maintenance staff receiving high marks for their prompt and courteous assistance. Specific mentions of team members like Baltazar, Caesar, Kelly and Roberto underscore the personalized attention many guests receive.
Although a few isolated incidents of less helpful service are noted, they are vastly outnumbered by accolades for the attentive and friendly demeanor of the majority of the staff. The general atmosphere created by the employees contributes significantly to the hotel's appeal, making it one of the favored spots for visitors to Tijuana.
Pueblo Amigo Hotel Plaza y Casino strikes a balance between convenience and comfort, offering attentive service and easy transport options. Guests frequently commend the hotel’s pillow quality, often highlighting it as particularly comfortable. Valet services are another frequently mentioned advantage, making transportation hassle-free for those who utilize it. However, the hotel's WiFi appears to be an area requiring improvement. Reviews reflect mixed experiences with the internet, from weak and intermittent signals to occasional spots where the WiFi works well, suggesting inconsistency in connectivity throughout the property. Overall, while appreciating the comfort and ease of transport, guests would benefit from enhanced internet services.
The Pueblo Amigo Hotel Plaza y Casino boasts a commendable parking experience for its guests. Many reviews highlight the availability of safe and secure parking with attendants ensuring a sense of safety around the clock. Guests appreciate that there is sufficient parking space with many emphasizing the ease of finding a spot. The fact that parking is free is a notable plus, providing added convenience without extra cost. For those with specific needs, it's important to note that parking spaces for disabled guests are somewhat limited. Overall, the parking service at Pueblo Amigo Hotel Plaza y Casino seems to reflect the hotel's commitment to ensuring a smooth and hassle-free experience for all visitors.
Pueblo Amigo Hotel Plaza y Casino proves to be a great option for families, offering a family-friendly atmosphere with facilities that cater to the needs of both adults and children. Guests highlight that the children are greeted warmly upon arrival, adding to the hospitable environment. An important feature that stands out is the pool, where kids reportedly had a fantastic time, providing much-needed recreation for young ones.
Families find the overall atmosphere welcoming with attentive and friendly staff who are always ready to assist with any questions or needs. Personalized recommendations about meal times and suitable portions enhance the dining experience, ensuring that families feel well-cared-for during their stay. Repeated visits by some guests emphasize the consistent satisfaction they experience.
While the main attraction, the casino, offers fun for all, the friendly staff contributes significantly to making guests feel like family. This sense of belonging and recognition, sometimes even after a single meeting, creates a warm and inviting environment, making Pueblo Amigo Hotel Plaza y Casino a preferred choice for many family visits.
Pueblo Amigo Hotel Plaza y Casino stands out as a prime choice for business travelers visiting Tijuana. The hotel offers efficient room service, which proves particularly helpful during meetings. With a dedicated conference center and an active workforce, it's well-equipped for major talks and corporate events. Business-friendly amenities in the rooms and lobby facilitate productive work sessions. The hotel is noted for its accommodating nature and offers easy transport options, ensuring smooth inter-city travel. Additionally, it provides secure parking, a rare find in Tijuana, contributing to its reputation as a good quality hotel for work trips.
Pueblo Amigo Hotel Plaza y Casino provides a comfortable and accessible experience for guests with disabilities. With its good location, guests find it easy to navigate both the hotel and its surroundings. The facilities are designed with sufficient accessibility in mind, featuring disabled access throughout, making it suitable for disabled guests. The hotel's lobby includes a large bath and there is easy access to rooms via elevators. The overall environment is clean, convenient and ensures that everything is super comfortable and accessible. Additionally, the enforcement of mask use contributes to a safe stay for all guests.
Pueblo Amigo Hotel Plaza y Casino offers an enjoyable and lively atmosphere with a casino conveniently located on the ground floor. Guests appreciate the convenience of having a casino on-site, which adds to the hotel's entertainment value. Many have found the casino to be a fun experience with a range of slot machines and other gaming options, although some visitors noted that the selection of machines is limited.
The casino's ambiance is generally perceived as very nice, modern and entertaining, making it a highlight for those seeking some leisure and excitement. However, there are recurring mentions of the casino being a bit noisy, which can affect the overall tranquility of the hotel, especially in common areas where smoke from the casino tends to linger.
On the downside, some guests have pointed out issues like poor service from the casino staff and a lack of non-smoking areas, which can be a concern for non-smokers. Additionally, there have been reports of deceitful behavior by casino personnel and instances where the casino premises have not been adequately cleaned.
Despite these drawbacks, the food at the hotel has received positive feedback, enhancing the overall experience for visitors. While the casino may not be perfect, for those looking to combine their stay with some gambling entertainment, Pueblo Amigo Hotel Plaza y Casino still holds its allure.
Location Show Map
Location
Guests appreciate the clean and comfortable accommodations, along with the exceptional service provided by the staff. The hotel’s strategic positioning also offers easy access to the airport and downtown Tijuana, further enhancing its appeal. Despite minor inconveniences like traffic and occasional noise, the overall experience at Pueblo Amigo is positive, focusing on the excellent location and the comprehensive facilities available.
Breakfast
Though opinions on the value and pricing of the breakfast buffet are mixed with a few guests finding it slightly overpriced or wishing it were included in the cost of the stay, the positive feedback on the quality and taste remains consistent. Overall, the breakfast offerings at Pueblo Amigo Hotel Plaza y Casino seem to enhance the guest experience, despite occasional concerns about cost and availability.
Dinner
However, some reviews point out areas for improvement. A few guests felt the menu could offer more variety and elevate its offerings. Complaints include occasional lapses in service, such as long waits for food or incorrect orders. Despite these isolated incidents, the overall dining experience is considered excellent with many guests enjoying the tasty and well-prepared meals provided both in the restaurant and via room service.
Rooms
However, some rooms show signs of wear and tear with outdated bathroom fixtures and occasional issues with noise. A notable concern is the absence of mini-fridges in the rooms. Despite the occasional hiccup with cleanliness and room readiness, such as the wait time for room cleaning upon check-in or inconsistencies in room allocation, the overall sentiment remains positive.
Many guests appreciate the smoke-free rooms, though the smell of smoke from the casino can be a drawback once outside the room. Beds and pillows generally receive good reviews for comfort. Despite some disparities between room photos and reality, most guests still find the rooms decent and comfortable for their stay.
Beds
Cleanliness
However, it’s worth noting that while the majority of reviews stress the hotel's cleanliness, a few isolated comments mention issues such as hair in the bathrooms and outdated facilities. Occasionally, cleaning standards did not meet the expectations set by other aspects of the hotel. Despite these minor concerns, the general consensus leans positively, emphasizing a clean, safe and cozy environment for visitors.
Staff
The bilingual capabilities of many staff members add to the convenience, making communication smoother for international guests. The exceptional service extends to every corner of the hotel with restaurant employees and maintenance staff receiving high marks for their prompt and courteous assistance. Specific mentions of team members like Baltazar, Caesar, Kelly and Roberto underscore the personalized attention many guests receive.
Although a few isolated incidents of less helpful service are noted, they are vastly outnumbered by accolades for the attentive and friendly demeanor of the majority of the staff. The general atmosphere created by the employees contributes significantly to the hotel's appeal, making it one of the favored spots for visitors to Tijuana.
Wi-Fi
Parking
Family
Families find the overall atmosphere welcoming with attentive and friendly staff who are always ready to assist with any questions or needs. Personalized recommendations about meal times and suitable portions enhance the dining experience, ensuring that families feel well-cared-for during their stay. Repeated visits by some guests emphasize the consistent satisfaction they experience.
While the main attraction, the casino, offers fun for all, the friendly staff contributes significantly to making guests feel like family. This sense of belonging and recognition, sometimes even after a single meeting, creates a warm and inviting environment, making Pueblo Amigo Hotel Plaza y Casino a preferred choice for many family visits.
Business
Accessible
Casino
The casino's ambiance is generally perceived as very nice, modern and entertaining, making it a highlight for those seeking some leisure and excitement. However, there are recurring mentions of the casino being a bit noisy, which can affect the overall tranquility of the hotel, especially in common areas where smoke from the casino tends to linger.
On the downside, some guests have pointed out issues like poor service from the casino staff and a lack of non-smoking areas, which can be a concern for non-smokers. Additionally, there have been reports of deceitful behavior by casino personnel and instances where the casino premises have not been adequately cleaned.
Despite these drawbacks, the food at the hotel has received positive feedback, enhancing the overall experience for visitors. While the casino may not be perfect, for those looking to combine their stay with some gambling entertainment, Pueblo Amigo Hotel Plaza y Casino still holds its allure.
No, Pueblo Amigo Hotel Plaza y Casino doesn't have any pool.
No, a spa isn't available at Pueblo Amigo Hotel Plaza y Casino.
No, Pueblo Amigo Hotel Plaza y Casino doesn't allow dogs.
Yes, parking facilities are available at Pueblo Amigo Hotel Plaza y Casino.
No, Pueblo Amigo Hotel Plaza y Casino doesn't have a gym.
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