Emporio Veracruz
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsEmporio Veracruz consistently impresses its guests with its prime location and excellent amenities, making it a favored choice for travelers in the heart of the city. It offers stunning sea views, close proximity to the boardwalk and easy access to major tourist attractions, including museums, shopping areas and a variety of local dining options. The hotel's location ensures guests are within walking distance to many points of interest, making it convenient for experiencing local culture and cuisine.
The hotel’s rooms stand out for their spaciousness, comfort and beautiful views, particularly of the Veracruz Port and Malecon. Cleanliness is generally well-maintained and the staff’s friendly, professional service further enhances the experience. Guests particularly appreciate the clean and inviting atmosphere of the swimming pools and common areas. However, some guests have noted that certain rooms and facilities could use updates and better maintenance.
Emporio Veracruz receives high praise for its breakfast, noted for its delicious and varied selection. The breakfast buffet is frequently described as excellent with many guests enjoying the freshly baked bread and extensive options. The hotel's main restaurant also garners positive feedback for its authentic flavors and overall taste, particularly the executive lunch menu and poolside food. However, the buffet offerings receive mixed reviews with occasional critiques regarding variety, quality and repetitive menus.
The staff at Emporio Veracruz are often celebrated for their friendliness and attentiveness. Special mentions of individual team members highlight the positive interactions guests have had, contributing to a pleasant stay. While there are occasional remarks about slow service or unaccommodating attitudes, the general consensus is one of high praise for the staff.
The free WiFi service is functional for most guests, although some experienced issues with speed and connectivity. The hotel's spa and gym facilities are well-regarded with guests enjoying the high-quality treatments, professional staff and well-maintained equipment. The pools, both indoor and outdoor, are a major highlight, appreciated for their cleanliness, size and suitability for families.
Emporio Veracruz is particularly recommended for families, offering family-friendly amenities and a welcoming atmosphere. The hotel’s central location and safe, clean facilities make it an excellent choice for vacationers traveling with children. The vibrant nightlife, featuring local bars and live music, adds to the overall experience, while the comfortable beds ensure a good night’s sleep. Despite a few minor drawbacks, the positive reviews and ample amenities make Emporio Veracruz a top choice for a memorable stay in this vibrant port city.
Categories
The hotel’s rooms stand out for their spaciousness, comfort and beautiful views, particularly of the Veracruz Port and Malecon. Cleanliness is generally well-maintained and the staff’s friendly, professional service further enhances the experience. Guests particularly appreciate the clean and inviting atmosphere of the swimming pools and common areas. However, some guests have noted that certain rooms and facilities could use updates and better maintenance.
Emporio Veracruz receives high praise for its breakfast, noted for its delicious and varied selection. The breakfast buffet is frequently described as excellent with many guests enjoying the freshly baked bread and extensive options. The hotel's main restaurant also garners positive feedback for its authentic flavors and overall taste, particularly the executive lunch menu and poolside food. However, the buffet offerings receive mixed reviews with occasional critiques regarding variety, quality and repetitive menus.
The staff at Emporio Veracruz are often celebrated for their friendliness and attentiveness. Special mentions of individual team members highlight the positive interactions guests have had, contributing to a pleasant stay. While there are occasional remarks about slow service or unaccommodating attitudes, the general consensus is one of high praise for the staff.
The free WiFi service is functional for most guests, although some experienced issues with speed and connectivity. The hotel's spa and gym facilities are well-regarded with guests enjoying the high-quality treatments, professional staff and well-maintained equipment. The pools, both indoor and outdoor, are a major highlight, appreciated for their cleanliness, size and suitability for families.
Emporio Veracruz is particularly recommended for families, offering family-friendly amenities and a welcoming atmosphere. The hotel’s central location and safe, clean facilities make it an excellent choice for vacationers traveling with children. The vibrant nightlife, featuring local bars and live music, adds to the overall experience, while the comfortable beds ensure a good night’s sleep. Despite a few minor drawbacks, the positive reviews and ample amenities make Emporio Veracruz a top choice for a memorable stay in this vibrant port city.
Hotel Taking Steps Towards Sustainability
Implements eco-friendly actions such as using biodegradable products, providing recycling containers, offering refillable dispensers, and encouraging guests to participate in conservation and beach cleaning.
Hotel for Honeymoon
Overlooking the historic Fort of San Juan de Ulúa, this hotel offers three swimming pools, a spa, and 24-hour room service. Its location on the Malecon provides stunning views and easy access to the city's attractions. The combination of amenities and location makes it a memorable choice for honeymooners.
Hotel with Spa
This hotel is well-regarded and offers spa services as part of its amenities. Its central location and established reputation make it a reliable choice for travelers.
Family Friendly Hotel
This hotel is well-suited for families, providing amenities for children such as a shared playground and a kids' outdoor pool. It also offers a full-service spa for adults, making it a balanced choice for family vacations.
Romantic Hotel
Mentioned as a romantic hotel, Emporio Veracruz offers a spa, multiple pools, and rooms with features like fireplaces and ocean views. It is described as catering to travelers enjoying a romantic getaway.
Hotel near Nightlife Spots
Located on the Malecón, this hotel is in the heart of Veracruz's vibrant atmosphere, offering immediate access to bars, clubs, and nightlife activities. It provides a perfect base for exploring the city's entertainment options.
Hotel with Swimming Pool
Located on the Malecon, this hotel features both indoor and outdoor pools. It is a popular choice and guests appreciate its great service and pool area.
Indoor Pool Outdoor Pool
Business Hotel
Emporio Veracruz offers a central location and is suitable for business travelers. It provides easy access to the harbor.
Accessible Hotel
Emporio Veracruz is listed as an accessible hotel and has a fabulous review score, indicating positive guest experiences with its accessibility.
Hotel with Gym
The Emporio Veracruz features a health club, spa, and two outdoor swimming pools. These recreational amenities complement its well-equipped gym, making it a great choice for fitness enthusiasts.
Hotel with Outdoor Pool
Located right on the Malecon, this hotel features both indoor and outdoor pools. The location allows guests to easily enjoy city attractions and entertainment.
Hotel with Indoor Pool
Features both indoor and outdoor pools. Boasts a prime location near tourist attractions. Offers a fitness center, spa, and multiple dining options.
Luxury Hotel
5-Star Hotel
Guest Reviews
Emporio Veracruz boasts a prime location in the heart of the city, making it a top choice for travelers wanting to explore Veracruz. The hotel is perfectly positioned near the boardwalk, offering stunning sea views and easy access to the port. Its proximity to major tourist attractions, the historic center, the bustling zocalo and a plethora of restaurants like Cafe de la Parroquia makes it incredibly convenient for visitors looking to experience local culture and cuisine. Guests rave about being within walking distance to many points of interest, including museums and shopping areas, ensuring that everything you need is just steps away.
The hotel’s facilities, including clean and comfortable rooms, beautiful swimming pools and an inviting lobby, add to the overall satisfaction of the stay. The friendly and attentive staff further enhances the experience, providing excellent service to ensure a pleasant visit. Whether one is looking to enjoy a romantic getaway or a family vacation, Emporio Veracruz’s exceptional location and well-maintained amenities make it an ideal choice for a memorable stay in this vibrant port city.
Guests at Emporio Veracruz frequently praise the hotel's breakfast, highlighting its delicious taste and diverse selection. The breakfast buffet consistently stands out with many describing it as excellent and fabulous. There's a notable appreciation for the variety and richness of the food offerings with the buffet being especially commended for its elaborate and flavorful dishes. Many patrons find the breakfast experience delightful, emphasizing the freshly baked bread and the comprehensive options catering to all tastes.
However, there have been occasional criticisms regarding the consistency and service of the breakfast. Some guests noted that the buffet could sometimes be repetitive and slow with certain dishes lacking flavor. Additionally, there have been remarks about the buffet area being crowded at times, leading to waiting lists and insufficient seating.
Overall, the breakfast at Emporio Veracruz is generally met with high satisfaction from guests who enjoy the extensive and tasty selection, despite minor logistical issues and occasional lapses in service.
Emporio Veracruz offers a culinary experience with some notable highs and disappointing lows. Numerous guests enjoyed the delicious and refined food in the hotel's main restaurant, praising the authentic flavors and overall taste. The executive menu for lunch and the pool area food also received positive mentions. Furthermore, drinks around the pool and cocktails at the cevichería were highlights for many.
However, the hotel's buffet offerings received mixed reviews. While some guests found the food tasty, others criticized it for a lack of variety and poor quality. Repetitive menus and limited choices seemed to be common concerns, as well as dishes arriving cold or with disappointing flavors. Additionally, specific incidents of unresponsive service and coordination issues were reported, particularly during high-demand events like New Year's Eve.
The prices at the restaurant were perceived as high with some guests feeling the cost did not match the quality and variety offered. Maintenance issues and limited food availability during peak times were also noted drawbacks. Despite these criticisms, the restaurant's atmosphere and the friendliness of the room service staff left a generally positive impression on many visitors.
Many guests have praised the rooms at Emporio Veracruz, highlighting their spaciousness and comfort. Many reviews mention the beautiful views of the Veracruz Port and the Malecon, which add a special charm to the stay. The cleanliness of the rooms and the well-distributed space were positively noted with many finding the beds comfortable and the facilities operational. Some rooms come with balconies, offering a lovely spot to enjoy the scenery.
However, there were several comments about the rooms needing updates and maintenance. Issues such as outdated decor, defective shower heads, small or malfunctioning air conditioning units and general wear and tear like broken tiles and squeaky balcony doors were repeatedly mentioned. Some guests also experienced unpleasant odors, dampness and cleanliness issues. The absence of basic amenities like soap and towels, especially in initial room assignments, was a frequent inconvenience.
Despite the negatives, the overall room service and housekeeping were often described as friendly and prompt, albeit inconsistent at times. The rooms with higher floors were preferred for better views and less noise from maintenance areas. Overall, guests valued the room's comfort and size but felt that a refresh and consistent maintenance could significantly enhance their stay.
At Emporio Veracruz, the comfort of the beds receives widespread appreciation with many guests highlighting them as a great feature of their stay. Most reviews emphasize that the beds and pillows are very comfortable, ensuring a restful night's sleep. The phrase "super comfortable beds" appears frequently, suggesting that the hotel has made significant efforts to ensure guest comfort in this area.
There are also mentions of high-quality bedding, clean rooms and the overall cleanliness of the hotel, which contribute positively to the guest experience. However, some reviews note inconsistencies, such as complaints about bed types not matching reservations and occasional issues with bed comfort, described as too soft or uncomfortable by a few guests.
Although some negative experiences include beds being wet or uncleaned on arrival and mattresses being described as old or too soft, the majority of guests seem pleased with the comfort of the beds at Emporio Veracruz. Overall, it appears that if guests are looking for a good night’s sleep, Emporio Veracruz generally delivers, making it a reliable choice for travelers prioritizing bed comfort.
The cleanliness of the Emporio Veracruz hotel garners mixed reviews from its guests. Many guests commend the hotel for its meticulous cleanliness, highlighting that the rooms, pools and common areas are consistently well-maintained. Numerous reviews mention that everything is clean organized and the facilities are impeccable, contributing to a comfortable and pleasing stay. Guests particularly appreciate the clean and spacious rooms, comfortable settings and spotless linens and towels. The hotel's pools are also often noted for their cleanliness and comfort.
However, there are several critical points in regard to cleanliness. Some guests mention issues such as dirty windows, neglected room maintenance and unpleasant smells of dampness or chlorine. Occasional lapses are reported, including dirty dishes left in hallways, unvacuumed rooms and unsatisfactory bathroom hygiene. Specific complaints about dirty sheets, insufficient cleaning in certain areas and dated, deteriorated furniture point towards a need for better housekeeping standards.
Despite these issues, many guests are still satisfied with the overall cleanliness of the hotel, often commenting favorably on the clean environment and excellent location. The staff's efforts in maintaining a clean and comfortable setting seem to be recognized, yet there remains room for improvement in ensuring consistent cleanliness throughout the property.
Emporio Veracruz boasts an overwhelmingly positive reputation for its staff's friendliness and professionalism. The staff's attention has been frequently highlighted with guests praising their courteous, attentive and consistently cheerful demeanor. From the bellboys to the restaurant and reception employees, many guests have experienced excellent, friendly and efficient service. Special mentions of individuals like Omar the bellboy and Jesus from reception accentuate the personal and attentive interactions patrons have appreciated.
However, not all feedback is glowing. Some reviews point out that certain receptionists could improve their attitude and responsiveness. Issues like slow check-in and poor service at the bar and pool area have also been noted. There are mentions of inefficiencies and occasional rudeness, which suggest room for improvement in certain areas.
Despite these minor setbacks, the hotel's overall service quality remains strong, supported by friendly, helpful and competent staff who have contributed to many memorable stays.
Emporio Veracruz offers free WiFi with most guests noting that the connection throughout the hotel is generally functional and sufficient for everyday needs. There are mentions that the WiFi is fast in some areas, providing a good connection and working well overall. However, there are several reviews indicating that the internet service can be inconsistent with some experiencing slow speeds or frequent disconnections. A few guests reported no WiFi connection in certain rooms and having to use mobile data. Additionally, there are comments about being charged for internet usage, which some guests found unexpected. The quality of the WiFi, while functional for the majority, could benefit from improvements to enhance reliability and speed.
The spa at Emporio Veracruz largely impresses guests with its excellent service, high-quality treatments and professional staff. The facilities themselves are well-maintained, clean and offer a variety of massages that many found to be very good. Guests particularly enjoyed the jacuzzi and indoor pool, noting these as standout features of their experience. Although there was a minor comment regarding the need for jacuzzi cleaning, the overall sentiment remains positive. The spa's excellent service and the attentive staff significantly contribute to an enjoyable and pampering experience. Despite some shortcomings with internet availability, the spa is considered a highlight of the hotel stay.
Emporio Veracruz boasts a gym that consistently garners positive feedback from guests. Visitors frequently highlight its well-equipped and well-maintained facilities that cater to various fitness needs. The gym is spacious, featuring high-quality equipment and operates 24 hours, ensuring guests can work out at their convenience. Many appreciate the modern amenities and find the gym excellent, calling it a must-visit spot within the hotel. Additionally, the facility observes COVID safety measures, providing a secure environment for guests. While one review mentioned room for improvement in cleanliness, the overall impression of the gym remains favorable with its quality and usability frequently praised.
Emporio Veracruz boasts an impressive array of pools, frequently praised in guest reviews for their size, cleanliness and suitability for families. Visitors appreciate the vast number of large, clean and well-maintained pools, describing them as beautiful, comfortable and spacious. Several mentions highlight the ideal temperature of the pools and the fact that both indoor and outdoor options are available, making the pool area enjoyable regardless of the weather. The indoor pool, in particular, receives accolades for being well-maintained and excellent for children.
Guests enjoy the variety of pools, including heated options and multiple large swimming areas that cater to different preferences. The facilities are considered excellent with several pools providing a relaxing and pleasant experience. Some reviews do note occasional issues such as cold water, lack of pool towels and inconsistencies in cleanliness and maintenance, but these are generally outweighed by the positive feedback regarding the pool area's beauty and functionality. Overall, the pools at Emporio Veracruz are a highlight for guests, contributing significantly to the enjoyment of their stay.
Emporio Veracruz stands out as a highly recommended destination for families seeking a comfortable and enjoyable vacation. Guests frequently praised its family-friendly atmosphere and accessibility. The hotel's central location, close to the zocalo and boardwalk, positions it conveniently for family tourists looking to explore the local area.
Visitors highlighted the excellent hospitality, noting the staff's friendly and inviting demeanor, which contributes to a welcoming environment that feels like home. The pool areas received particular acclaim with many families appreciating the clean and safe facilities suitable for both relaxation and children's activities. Although there were mentions of limited food options and early restaurant closures, the overall dining experience, including the restaurant's menu and service, was well received.
Emporio Veracruz also prioritizes safety measures, including COVID-19 protocols, ensuring a secure stay for all guests. Family rooms and various amenities cater specifically to the needs of families, making it a favorable choice for those traveling with children. Despite a few minor drawbacks, this hotel is consistently described as an excellent place for family vacations, providing ample opportunities for family bonding and memorable experiences.
Emporio Veracruz offers a vibrant nightlife experience that truly stands out. Guests frequently highlight the fine nightlife options available and the hotel's proximity to popular nightlife spots ensures a lively atmosphere. The Verdigris bar, nearby, is mentioned for its nice evening atmosphere with great music and enjoyable karaoke events. Additionally, the live band performances at night enhance the overall experience. Notably, the hotel also features a beautiful library, providing a serene space for relaxation.
Emporio Veracruz is consistently lauded for its five-star status, delivering a truly luxurious experience for its guests. Reviews highlight its superb facilities, grand comfort and tranquility, positioning it as the best hotel in the port of Veracruz. The five-star quality is evident throughout the hotel, from the rooms to all services provided. Guests frequently mention the exceptional level of service and attention, contributing to an overall atmosphere of luxury.
Despite some guests feeling that certain aspects could align more with a three-star rating or missing modern amenities like a smart TV, the hotel's overall five-star rating and reputation remain strong. The cleanliness and upkeep of the property are noteworthy, ensuring a comfortable and serene stay. Emporio Veracruz successfully provides a five-star experience with amenities and service that align with its esteemed rating.
Emporio Veracruz stands out as an excellent choice for business travelers, offering an impressive range of facilities designed to meet their needs. The hotel is praised for its well-maintained business environment and a variety of functional amenities including conference rooms and a business center, making it ideal for corporate events and business-related activities. Guests highlight the attentive and experienced staff, ensuring a smooth and efficient service experience.
Moreover, the work areas within the hotel provide a conducive atmosphere for productivity. While the hotel boasts great facilities for business, it also offers the luxury and comfort often expected in more exclusive stays. Reviews suggest that the blend of business-oriented services with a touch of luxury makes it a top recommendation not only for business trips but also for family stays.
Despite some minor setbacks with check-in times and invoicing issues, the overall experience at Emporio Veracruz is highly regarded. Its strategic location, combined with specialized business rooms and functional sanitary facilities, further enhance its appeal for business travelers. The consistently positive feedback underscores the hotel’s reputation as a reliable and effective venue for business-oriented stays.
Nestled in a prime location, Emporio Veracruz offers a comfortable and accessible stay, particularly for families and elderly guests. The hotel features facilities with ramps and elevators, ensuring that movement around the hotel is hassle-free. Rooms are designed to cater to varying needs, including those of elderly guests. Shops and essential services are conveniently accessible, adding to the hotel's family-friendly appeal.
While the general consensus highlights the hotel’s commitment to accessibility with accessible rooms and wheelchair-friendly facilities, some reviews note areas for improvement in terms of staff availability and proactiveness in assisting guests with disabilities. Accessible rooms and a shower chair were available, although they were not always mentioned at check-in and sometimes offered last minute.
Despite these minor drawbacks, the hotel successfully balances comfort and accessibility, making it a suitable choice for a romantic couple's retreat, family vacation or a stay that requires careful consideration of accessibility needs.
Emporio Veracruz boasts impressive outdoor pool facilities that offer a pleasant experience for guests. The outdoor pool areas are well-maintained, spacious and clean, providing a nice spot for relaxation. Some pools are heated, which adds to the luxurious atmosphere, making them enjoyable even on cooler days. Families have particularly appreciated the pool areas, noting that they are very suitable for children. Despite a few mentions of the pools being slightly cold or in need of regular cleaning, overall feedback highlights the outdoor pools as a great feature of the hotel. The availability of amenities around the pool areas further enhances the outdoor experience, although guests noted that additional loungers would be beneficial. The lovely and well-kept outdoor pools have left a positive impression on guests, making Emporio Veracruz a desirable location for those looking to enjoy excellent swimming facilities in a family-friendly environment.
The indoor pool at Emporio Veracruz is a widely appreciated feature that stands out in guest reviews. Many highlight its impressive and well-maintained facilities, describing it as clean and inviting. The heated pool is particularly praised for being at a good temperature, offering a comfortable and relaxing experience that guests can enjoy regardless of the weather. This amenity is especially noted for making afternoon relaxation more enjoyable and for being kid-friendly, thus enhancing family stays. Despite a few concerns about cleanliness and the temperature of the water, overall, the indoor pool garners positive remarks and is considered one of the hotel's standout attractions.
Emporio Veracruz has garnered positive feedback for its appeal as a honeymoon destination. Many guests celebrated their honeymoon there, describing it as an ideal and perfect spot for such an occasion. The hotel is often noted as a romantic and incredible location for honeymoon stays, contributing to memorable experiences for newlyweds. The availability of a honeymoon suite adds to the allure, although there have been mentions of it being occasionally unavailable. Despite some reviews noting a lack of provided romantic services, the overall sentiment toward honeymoon experiences at Emporio Veracruz remains overwhelmingly positive.
Emporio Veracruz offers an elegant and luxurious stay, highlighted by impressive styling and meticulously maintained facilities. The hotel is located downtown, providing easy access to the vibrant city life yet maintaining a serene atmosphere with its own beach. Guests consistently describe the hotel as a very beautiful place and appreciate the luxurious experience with attention to detail. The breathtaking views from the hotel contribute to its high-end appeal. However, some reviews mention that the hotel is modern but in need of maintenance and there seems to be a discrepancy between the price and the luxury offered with a few noting that there are no luxury rooms available at times. Despite these points, the overall ambiance and facilities of Emporio Veracruz make it a luxurious spot that many guests have positively highlighted.
Emporio Veracruz offers a truly romantic experience for couples looking to celebrate special moments or simply escape for a relaxing getaway. With stunning views of the boardwalk and ocean, particularly enchanting at night, the hotel provides an intimate setting perfect for romance. Most rooms offer impressive vistas that contribute to the romantic atmosphere. The rooftop is another highlight, offering a private and tranquil space for couples to unwind. The facility's overall environment, combined with a scenic boardwalk ideal for evening strolls, makes it an excellent choice for honeymoons or romantic getaways.
Location Show Map
Location
The hotel’s facilities, including clean and comfortable rooms, beautiful swimming pools and an inviting lobby, add to the overall satisfaction of the stay. The friendly and attentive staff further enhances the experience, providing excellent service to ensure a pleasant visit. Whether one is looking to enjoy a romantic getaway or a family vacation, Emporio Veracruz’s exceptional location and well-maintained amenities make it an ideal choice for a memorable stay in this vibrant port city.
Breakfast
However, there have been occasional criticisms regarding the consistency and service of the breakfast. Some guests noted that the buffet could sometimes be repetitive and slow with certain dishes lacking flavor. Additionally, there have been remarks about the buffet area being crowded at times, leading to waiting lists and insufficient seating.
Overall, the breakfast at Emporio Veracruz is generally met with high satisfaction from guests who enjoy the extensive and tasty selection, despite minor logistical issues and occasional lapses in service.
Dinner
However, the hotel's buffet offerings received mixed reviews. While some guests found the food tasty, others criticized it for a lack of variety and poor quality. Repetitive menus and limited choices seemed to be common concerns, as well as dishes arriving cold or with disappointing flavors. Additionally, specific incidents of unresponsive service and coordination issues were reported, particularly during high-demand events like New Year's Eve.
The prices at the restaurant were perceived as high with some guests feeling the cost did not match the quality and variety offered. Maintenance issues and limited food availability during peak times were also noted drawbacks. Despite these criticisms, the restaurant's atmosphere and the friendliness of the room service staff left a generally positive impression on many visitors.
Rooms
However, there were several comments about the rooms needing updates and maintenance. Issues such as outdated decor, defective shower heads, small or malfunctioning air conditioning units and general wear and tear like broken tiles and squeaky balcony doors were repeatedly mentioned. Some guests also experienced unpleasant odors, dampness and cleanliness issues. The absence of basic amenities like soap and towels, especially in initial room assignments, was a frequent inconvenience.
Despite the negatives, the overall room service and housekeeping were often described as friendly and prompt, albeit inconsistent at times. The rooms with higher floors were preferred for better views and less noise from maintenance areas. Overall, guests valued the room's comfort and size but felt that a refresh and consistent maintenance could significantly enhance their stay.
Beds
There are also mentions of high-quality bedding, clean rooms and the overall cleanliness of the hotel, which contribute positively to the guest experience. However, some reviews note inconsistencies, such as complaints about bed types not matching reservations and occasional issues with bed comfort, described as too soft or uncomfortable by a few guests.
Although some negative experiences include beds being wet or uncleaned on arrival and mattresses being described as old or too soft, the majority of guests seem pleased with the comfort of the beds at Emporio Veracruz. Overall, it appears that if guests are looking for a good night’s sleep, Emporio Veracruz generally delivers, making it a reliable choice for travelers prioritizing bed comfort.
Cleanliness
However, there are several critical points in regard to cleanliness. Some guests mention issues such as dirty windows, neglected room maintenance and unpleasant smells of dampness or chlorine. Occasional lapses are reported, including dirty dishes left in hallways, unvacuumed rooms and unsatisfactory bathroom hygiene. Specific complaints about dirty sheets, insufficient cleaning in certain areas and dated, deteriorated furniture point towards a need for better housekeeping standards.
Despite these issues, many guests are still satisfied with the overall cleanliness of the hotel, often commenting favorably on the clean environment and excellent location. The staff's efforts in maintaining a clean and comfortable setting seem to be recognized, yet there remains room for improvement in ensuring consistent cleanliness throughout the property.
Staff
However, not all feedback is glowing. Some reviews point out that certain receptionists could improve their attitude and responsiveness. Issues like slow check-in and poor service at the bar and pool area have also been noted. There are mentions of inefficiencies and occasional rudeness, which suggest room for improvement in certain areas.
Despite these minor setbacks, the hotel's overall service quality remains strong, supported by friendly, helpful and competent staff who have contributed to many memorable stays.
Wi-Fi
Spa
Gym
Pool
Guests enjoy the variety of pools, including heated options and multiple large swimming areas that cater to different preferences. The facilities are considered excellent with several pools providing a relaxing and pleasant experience. Some reviews do note occasional issues such as cold water, lack of pool towels and inconsistencies in cleanliness and maintenance, but these are generally outweighed by the positive feedback regarding the pool area's beauty and functionality. Overall, the pools at Emporio Veracruz are a highlight for guests, contributing significantly to the enjoyment of their stay.
Family
Visitors highlighted the excellent hospitality, noting the staff's friendly and inviting demeanor, which contributes to a welcoming environment that feels like home. The pool areas received particular acclaim with many families appreciating the clean and safe facilities suitable for both relaxation and children's activities. Although there were mentions of limited food options and early restaurant closures, the overall dining experience, including the restaurant's menu and service, was well received.
Emporio Veracruz also prioritizes safety measures, including COVID-19 protocols, ensuring a secure stay for all guests. Family rooms and various amenities cater specifically to the needs of families, making it a favorable choice for those traveling with children. Despite a few minor drawbacks, this hotel is consistently described as an excellent place for family vacations, providing ample opportunities for family bonding and memorable experiences.
Nightlife
5 Star
Despite some guests feeling that certain aspects could align more with a three-star rating or missing modern amenities like a smart TV, the hotel's overall five-star rating and reputation remain strong. The cleanliness and upkeep of the property are noteworthy, ensuring a comfortable and serene stay. Emporio Veracruz successfully provides a five-star experience with amenities and service that align with its esteemed rating.
Business
Moreover, the work areas within the hotel provide a conducive atmosphere for productivity. While the hotel boasts great facilities for business, it also offers the luxury and comfort often expected in more exclusive stays. Reviews suggest that the blend of business-oriented services with a touch of luxury makes it a top recommendation not only for business trips but also for family stays.
Despite some minor setbacks with check-in times and invoicing issues, the overall experience at Emporio Veracruz is highly regarded. Its strategic location, combined with specialized business rooms and functional sanitary facilities, further enhance its appeal for business travelers. The consistently positive feedback underscores the hotel’s reputation as a reliable and effective venue for business-oriented stays.
Accessible
While the general consensus highlights the hotel’s commitment to accessibility with accessible rooms and wheelchair-friendly facilities, some reviews note areas for improvement in terms of staff availability and proactiveness in assisting guests with disabilities. Accessible rooms and a shower chair were available, although they were not always mentioned at check-in and sometimes offered last minute.
Despite these minor drawbacks, the hotel successfully balances comfort and accessibility, making it a suitable choice for a romantic couple's retreat, family vacation or a stay that requires careful consideration of accessibility needs.
Outdoor Pool
Indoor Pool
Honeymoon
Luxury
Romantic
Yes, Emporio Veracruz has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Emporio Veracruz.
No, Emporio Veracruz doesn't allow dogs.
No, parking facilities aren't available at Emporio Veracruz.
Yes, Emporio Veracruz has a gym.
Location Show Map
More Options
