Holiday Inn Express & Suites - Kalamazoo West by IHG
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Summary of reviewsThe Holiday Inn Express & Suites - Kalamazoo West by IHG is highly regarded for its strategic location, modern amenities, and exceptional service, making it a favored choice for travelers visiting the area. Situated conveniently near major highways, the hotel offers easy access to Western Michigan University and a plethora of shopping and dining options. This ideal positioning makes it a central hub for both leisure and business visitors looking to explore the vibrant Kalamazoo area.
Guests frequently commend the hotel for its cleanliness and comfort, appreciating the well-maintained rooms and public spaces. The modern, spacious rooms exceed expectations with their clean and up-to-date decor, offering a comfortable stay enhanced by the thoughtful addition of both soft and firm pillow options. While minor issues like occasional bathroom cleanliness lapses were reported, the overall feedback emphasizes the hotel's commitment to maintaining a pleasant environment.
The staff at the Holiday Inn Express & Suites - Kalamazoo West by IHG is noted for their warmth and professionalism, contributing significantly to the positive guest experience. Exceptional service from staff members like Amanda and Flo is frequently highlighted, with guests appreciating their attentive and accommodating nature. The front desk staff is particularly praised for their efficiency and helpfulness, ensuring a seamless experience from check-in to check-out.
Breakfast at the hotel receives favorable reviews for its variety and quality. Guests appreciate the delicious offerings, including notable items like cinnamon rolls and seasonal coffee creamers. The breakfast area's clean and inviting ambiance, coupled with the dedication of staff, particularly host Flo, enhances the dining experience. Although some guests experienced occasional shortages or delays in restocking, the breakfast remains a highlight for many.
The hotel also features a pool that, despite its small size, is a popular choice for families and children. Some guests noted occasional cleanliness issues, suggesting a need for regular maintenance, but the pool is generally seen as adequate and kid-friendly.
Overall, the Holiday Inn Express & Suites - Kalamazoo West by IHG is acclaimed for its outstanding location, clean and comfortable accommodations, and exceptional service, providing a welcoming and convenient option for travelers in the area.
Categories
Guests frequently commend the hotel for its cleanliness and comfort, appreciating the well-maintained rooms and public spaces. The modern, spacious rooms exceed expectations with their clean and up-to-date decor, offering a comfortable stay enhanced by the thoughtful addition of both soft and firm pillow options. While minor issues like occasional bathroom cleanliness lapses were reported, the overall feedback emphasizes the hotel's commitment to maintaining a pleasant environment.
The staff at the Holiday Inn Express & Suites - Kalamazoo West by IHG is noted for their warmth and professionalism, contributing significantly to the positive guest experience. Exceptional service from staff members like Amanda and Flo is frequently highlighted, with guests appreciating their attentive and accommodating nature. The front desk staff is particularly praised for their efficiency and helpfulness, ensuring a seamless experience from check-in to check-out.
Breakfast at the hotel receives favorable reviews for its variety and quality. Guests appreciate the delicious offerings, including notable items like cinnamon rolls and seasonal coffee creamers. The breakfast area's clean and inviting ambiance, coupled with the dedication of staff, particularly host Flo, enhances the dining experience. Although some guests experienced occasional shortages or delays in restocking, the breakfast remains a highlight for many.
The hotel also features a pool that, despite its small size, is a popular choice for families and children. Some guests noted occasional cleanliness issues, suggesting a need for regular maintenance, but the pool is generally seen as adequate and kid-friendly.
Overall, the Holiday Inn Express & Suites - Kalamazoo West by IHG is acclaimed for its outstanding location, clean and comfortable accommodations, and exceptional service, providing a welcoming and convenient option for travelers in the area.
Business Hotel
While the hotel's listing does not explicitly mention dedicated meeting spaces, Holiday Inn Express & Suites generally offers amenities such as free Wi-Fi and a business center. It provides a comfortable stay with conveniences suitable for business travelers.
Accessible Hotel
This hotel features mobility accessible rooms with communication features and accessible bathtubs or roll-in showers. The hotel entrance, registration area, public restrooms, fitness center, and business center are accessible. There is an accessible route from the public entrance to the pool, and the pool is ADA/wheelchair accessible. Elevators are ADA compliant, and accessible meeting rooms are available. Accessible self-parking and van accessible self-parking are provided with ramp access to the property.
Hotel with Gym
This hotel provides a fitness center for guests. It includes basic workout equipment.
3-Star Hotel
The hotel includes an indoor pool, free breakfast, and a fitness center. It is well-regarded by previous guests and offers good value.
Hotel near Ski Resorts
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Holiday Inn Express & Suites - Kalamazoo West by IHG boasts an enviable location praised by guests for its convenience and accessibility. Situated near major highways, the hotel offers easy access to Western Michigan University and an abundance of shopping and dining options. It's ideally placed for those looking to explore the bustling Kalamazoo area, with its close proximity to a variety of stores, restaurants, and even a movie theatre. Guests find the location to be perfect for both leisurely retreats and visits to nearby attractions. The property itself is described as clean, inviting, and attractive, providing a comfortable stay for those needing quick access to the surrounding amenities. While some guests noted that the entrance could benefit from better lighting and traffic control, the overall sentiment highlights the hotel's strategic positioning as a central hub for business or leisure travel.
The breakfast at Holiday Inn Express & Suites - Kalamazoo West by IHG receives generally favorable feedback from guests. Many visitors commend the variety and quality of the breakfast offerings, describing it as delicious, well-stocked, and surpassing expectations for hotel breakfasts. Notably, guests appreciate the availability of healthy options and the outstanding selection, which includes highlights like huge cinnamon rolls and seasonal coffee creamers. The breakfast area is described as pleasant, with attentive staff contributing to a positive dining experience, particularly host Flo who receives frequent praise for her accommodating service. However, some reviews mention occasional shortages in breakfast items and delays in restocking, as well as the absence of certain staples like eggs and bacon on particular days, potentially detracting from the experience for some guests. Despite these minor drawbacks, the breakfast is widely regarded as a highlight of the stay.
The Holiday Inn Express & Suites - Kalamazoo West by IHG impresses guests with its modern and well-designed rooms that offer a comfortable stay. With spacious layouts, many travelers appreciate having more room than expected, making these accommodations ideal for longer visits. Guests frequently mention the cleanliness and organization of the rooms, along with the comfortable and well-appointed furnishings that include the softness or firmness of pillow options. The decor is frequently described as clean, modern, and up-to-date, enhancing the guest experience. Although some reviews note minor issues like stains and bathroom adjustments, the overall feedback emphasizes the hotel's commitment to maintaining a clean and pleasant environment. The beds are highlighted for their comfort, with some guests proclaiming them to be among the best they've experienced. The hotel’s newness contributes to its modern amenities, making it a favorable option for those visiting the area.
Guests of the Holiday Inn Express & Suites - Kalamazoo West by IHG frequently praise the hotel's beds for their comfort and high quality. Many visitors found the beds to be exceptionally comfortable, with some even describing them as the most comfortable they’ve ever slept on. The availability of both soft and firm pillows was also appreciated, catering to personal preferences for a restful night's sleep. Guests consistently noted that the bedding was clean, with some even mentioning the fresh scent of bleach, indicating thorough laundering. While a couple of negative remarks highlighted cleanliness concerns, the overall sentiment reflects positively on the condition and comfort of the beds, enhancing the overall guest experience.
Holiday Inn Express & Suites - Kalamazoo West by IHG garners high praise for its cleanliness and comfort. Guests frequently note the hotel’s impeccably clean environment, highlighting clean rooms, public areas, and eating spaces. Many describe the facility as modern and seemingly new, contributing to an overall pleasant stay. The staff is often commended for being exceptional and friendly, enhancing the welcoming atmosphere of the hotel. Visitors appreciate the comfortable, quiet ambiance, which provides a restful experience, with several noting the comfortable beds and well-appointed rooms. Despite occasional lapses in bathroom cleanliness, many have enjoyed previous visits and find the property typically pristine. The location is considered convenient, well-situated near the freeway, making it an attractive choice for travelers seeking a reliable and clean accommodation option in Kalamazoo.
The Holiday Inn Express & Suites Kalamazoo West by IHG is widely recognized for its exceptional staff, contributing positively to guests' experiences. Many guests commended the staff for being friendly, welcoming, and accommodating throughout their stay. The front desk staff received particular praise for their efficiency and helpfulness, demonstrating professionalism while ensuring guests felt comfortable from check-in to check-out.
Individuals like Amanda and Flo stood out in reviews, with Amanda described as professional and thorough, and Flo noted for her friendly demeanor and attentiveness in keeping the breakfast area well-stocked. Furthermore, the kitchen and housekeeping staff have been highlighted for their excellence, maintaining clean facilities and ensuring guests' needs are met.
Despite a few isolated comments about staff not being friendly, the majority of reviews painted a picture of a team that is uniformly attentive, eager to assist, and dedicated to going the extra mile to fulfill requests. Their pleasant and proactive approach has clearly contributed to the hotel's appeal as a welcoming destination, reflected in the positive sentiments shared by many guests.
The pool at the Holiday Inn Express & Suites - Kalamazoo West by IHG has received mixed reviews from guests. While some guests appreciated that the pool area was clean and modern, others mentioned that the water was often cloudy or murky. The pool is quite small in size, which some visitors found adequate for children to enjoy, although it can sometimes become crowded. Despite its size, the pool remains a hit with kids. The hotel also offers a pool lift chair for handicap access, though there have been reports of it not functioning properly. Noise from the pool area seems to be well-contained, as guests staying nearby did not experience disturbances. Overall, the pool provides a decent experience for families but could benefit from regular maintenance for consistent quality.
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Location
Breakfast
Rooms
Beds
Cleanliness
Staff
Individuals like Amanda and Flo stood out in reviews, with Amanda described as professional and thorough, and Flo noted for her friendly demeanor and attentiveness in keeping the breakfast area well-stocked. Furthermore, the kitchen and housekeeping staff have been highlighted for their excellence, maintaining clean facilities and ensuring guests' needs are met.
Despite a few isolated comments about staff not being friendly, the majority of reviews painted a picture of a team that is uniformly attentive, eager to assist, and dedicated to going the extra mile to fulfill requests. Their pleasant and proactive approach has clearly contributed to the hotel's appeal as a welcoming destination, reflected in the positive sentiments shared by many guests.
Pool
Yes, Holiday Inn Express & Suites - Kalamazoo West by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites - Kalamazoo West by IHG.
No, Holiday Inn Express & Suites - Kalamazoo West by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites - Kalamazoo West by IHG.
Yes, Holiday Inn Express & Suites - Kalamazoo West by IHG has a gym.
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