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Summary of reviewsKiev City Hotel receives positive reviews primarily for its strategic location and functional rooms, making it a practical choice for a wide array of travelers. The hotel is conveniently situated near multiple modes of public transportation, including metro stations, trams and bus stops, facilitating easy navigation throughout Kiev. Although located slightly away from the city center, the area is praised for its quiet, cozy and safe environment with guests enjoying proximity to shops, cafes and 24-hour stores within the hotel premises.
The rooms at Kiev City Hotel, though compact, are well-equipped with essential household appliances such as washing machines, microwaves, stoves and refrigerators, which are highly appreciated by those on extended stays. The cleanliness and maintenance of the rooms receive consistent praise with many guests highlighting their bright, neat and cozy atmosphere. The presence of spacious apartments with separate living spaces and mini-kitchens makes it an ideal choice for families and groups. Additionally, good sound insulation and the efficient, friendly staff enhance the overall comfort and experience, despite occasional minor maintenance issues.
Regarding cleanliness, most guests find their rooms to be clean, tidy and inviting, particularly appreciating the fresh bedding, towels and well-maintained bathrooms. However, some visitors have noted inconsistent housekeeping, reporting issues such as dust, stained towels and occasional pests, which indicate a need for improvement in maintaining consistent cleanliness.
The staff at Kiev City Hotel is generally praised for their politeness, responsiveness and accommodating nature, contributing positively to the guest experience. The hotel is commended for its quick check-in processes and readiness to address issues promptly. Nonetheless, there are instances where some guests experienced unprofessional behavior, unmet check-in expectations or unresponsiveness, pointing to areas that could benefit from improved service consistency.
Wi-Fi connectivity at the hotel is another mixed aspect. While some guests report good and fast internet service, others experience intermittent connectivity, incorrect login details or complete loss of Wi-Fi, which sometimes remain unresolved even after contacting the staff.
Families find Kiev City Hotel particularly suitable due to its spacious rooms that can comfortably accommodate groups and children. Features such as separate bedrooms, disposable shower sets and pet-friendly policies are major advantages. Although some cleanliness and comfort concerns were mentioned, many families expressed satisfaction with their stay and an intent to return.
The quality of beds at Kiev City Hotel also attracts mixed reviews. While some guests find the beds soft, cozy and conducive to a comfortable sleep, others face issues with old, worn-out mattresses, broken or squeaky beds and uncomfortable sofa beds, highlighting the need for upgrading and better maintenance of bedding.
In summary, Kiev City Hotel offers a good balance of location, amenities and value for money. Its strategic location, well-equipped rooms, family-friendly facilities and generally pleasant staff make it a reliable choice for exploring Kiev. However, improvements in cleanliness consistency, Wi-Fi reliability and bed quality could further enhance the overall guest experience. Show more
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Hotel with Free Wi-Fi
This hotel has very good reviews and offers free Wi-Fi. It is located in Solomjanskyj, Kyiv.
Accessible Hotel
The entire unit of Kiev City Hotel is wheelchair accessible, with accessible parking available. Guests can easily access all floors via elevators, ensuring unhindered movement throughout the property.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Cheap Hotel
3-Star Hotel
Room Types
Studio with Sofa BedOffering free toiletries, this studio includes a private bathroom with a bath, a shower and slippers. Guests can make meals in the kitchen that is fitted with a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned studio offers a flat-screen TV with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as city views. The unit has 1 bed.
Standard Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a bath, a shower and slippers. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned quadruple room provides a flat-screen TV with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as city views. The unit offers 2 beds.
Luxury Quadruple RoomProviding free toiletries, this quadruple room includes a private bathroom with a bath, a shower and slippers. The fully equipped kitchen features a stovetop, a refrigerator, kitchenware and an oven. The spacious air-conditioned quadruple room provides a flat-screen TV with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as city views. The unit offers 2 beds.
Duplex SuiteBoasting a private entrance, this air-conditioned suite features 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a shower. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, kitchenware and an oven. The spacious suite features a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 4 beds.
Deluxe Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and slippers. Meals can be prepared in the kitchen, which is fitted with a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, soundproof walls, a tea and coffee maker as well as city views. The unit has 1 bed.
One-Bedroom ApartmentFeaturing a private entrance, this air-conditioned apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The apartment provides a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 3 beds.
Apartment - Split LevelBoasting a private entrance, this air-conditioned apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The well-equipped kitchen has a stovetop, a refrigerator, kitchenware and a microwave. The apartment features soundproof walls, a tea and coffee maker, a seating area, a flat-screen TV with streaming services, as well as city views. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Location
Kiev City Hotel enjoys a highly praised location that caters to both leisure and business travelers. Guests frequently highlight the hotel's convenient proximity to various modes of public transportation, including metro stations, tram and bus stops, making it easy to navigate the city. Many reviews emphasize the convenience of nearby amenities such as shops, cafes and even 24-hour stores located on the ground floor of the hotel building.
Despite being situated a bit away from the city center, the hotel's quiet, cozy and safe environment is frequently appreciated. Several reviews mention the relatively short walks to the nearest metro stations, typically ranging between 10 to 20 minutes. This distance, while not central, is generally considered acceptable given the hotel's competitive pricing.
Additionally, guests have found it easy to access major city attractions and essential services, thanks to a favorable transport interchange nearby. The presence of mini-markets, pizzerias and a variety of dining options right at the hotel's doorstep adds to the convenience, making it a practical choice for longer stays.
The overall sentiment is that Kiev City Hotel offers a good balance of location, amenities and value for money, making it a reliable choice for those looking to explore Kiev without breaking the bank.
Rooms
Staying at Kiev City Hotel offers a range of accommodation options that cater to various needs. The rooms, though compact, are well-equipped with all the necessary household appliances like washing machines, microwaves, stoves and refrigerators, making them highly functional for longer stays. Guests have appreciated the thoughtful provision of essentials such as clean towels, bedding, slippers, cutlery and ironing facilities.
The cleanliness of the rooms is consistently praised with many guests highlighting the bright, neat and cozy atmosphere of the accommodations. There is also a notable emphasis on the warmth and comfort provided, ensuring a pleasant stay regardless of the season. The modern, almost new building houses rooms that are relatively new and well-maintained, giving off a fresh and modern vibe.
For those traveling in groups or with families, spacious apartments are available with convenient layouts and separate living spaces, making them ideal for larger parties. The rooms feature a mini-kitchen, which is a significant plus for guests who prefer to prepare their own meals.
Despite the rooms being on the smaller side, especially for groups larger than two, they are designed to maximize functionality and comfort. Many guests have also pointed out the good sound insulation and quiet environment which add to the overall comfort. Moreover, the staff are noted for their efficiency, particularly in accommodating late check-ins without any hassle.
The hotel’s central location near the metro adds to its convenience, making it easy for guests to navigate the city. Although some minor issues such as worn-out furniture or occasional maintenance problems have been mentioned, they are frequently resolved promptly by the hotel's responsive management.
In summary, Kiev City Hotel provides a clean, comfortable and convenient stay with well-equipped rooms that create a home-like atmosphere. It is an excellent choice for travelers looking for a functional and pleasant accommodation in the heart of the city.
Beds
During my stay at Kiev City Hotel, the bed situation was quite mixed. Some guests found the beds to be top-notch, soft and cozy, contributing to a comfortable sleeping experience. Clean bedding and good, comfortable mattresses were also noted by some, indicating that a restful night's sleep is possible.
However, many reviews pointed to significant issues. Several guests experienced discomfort due to old, worn-out mattresses with springs sticking out, causing back pain. Some mentioned broken or squeaky beds, which detracted from their sleep quality. The bedding was often described as old, faded and sometimes even dirty with some guests finding the condition of the linens and mattresses to be terrible.
There were also complaints about the size of the beds with some being too small or replaced with uncomfortable couches. The condition of the sofa beds was particularly poor, often being described as stained or in disrepair.
Overall, while some visitors found the beds at Kiev City Hotel satisfactory, a substantial portion faced discomfort due to outdated and poorly maintained bedding and mattresses. Improvements in bed quality and maintenance could significantly enhance the guest experience.
Cleanliness
‘Kiev City Hotel’ garners a mixed reputation when it comes to cleanliness, highlighting both positive and negative aspects from its guests. On the bright side, many guests praised the hotel's cleanliness. They described their rooms as clean, tidy, compact, cozy and comfortable with everything necessary for a comfortable stay. Fresh bedding and clean towels also received positive mentions with some noting that the rooms smelled nice and were well-maintained overall.
The hotel's apartments and rooms feel inviting and practical for a short stay with clean, bright and airy spaces ideal for both relaxation and comfort. The bathrooms, in particular, received commendation for being clean and functional.
However, not all feedback was favorable. Some guests reported significant issues with housekeeping, such as the discovery of hair of different origins, dust, stained towels and even cockroaches. Others expressed dissatisfaction with the maintenance of furniture and amenities, citing broken shower holders, dirty glasses and the absence of mosquito nets. Instances of mold, poor floor mopping and prolonged periods without proper cleaning were also mentioned, which disappointed some visitors.
In summary, while 'Kiev City Hotel' offers clean, neat and cozy rooms for many guests, it appears that consistency in cleanliness and maintenance could benefit from significant improvements to enhance the overall guest experience.
Staff
Kiev City Hotel offers a mixed bag of experiences when it comes to staff interactions with many guests praising the friendliness and attentiveness of the personnel. Numerous reviews highlight how polite, pleasant and accommodating the staff are, often willing to go the extra mile to ensure a comfortable stay. Positive notes include quick check-in processes, responsive and helpful administrators and a generally warm and welcoming atmosphere.
The hotel staff has also been commended for small but significant gestures, such as allowing early check-ins and providing room upgrades without extra charges. Guests frequently mention appreciating the human touch, noting that communication with the staff was pleasant and that any issues raised were resolved promptly.
However, there are also areas that need attention. Some reviews mention an unprofessional attitude from certain administrators and instances where guests felt neglected or found the organization lacking. Negative experiences include unmet check-in expectations, unresponsiveness to phone calls and occasional run-ins with rude or unhelpful staff members.
Despite these mixed reviews, the overall sentiment suggests a largely friendly and polite staff, who strive to create a positive guest experience. Improvements in certain areas of service delivery and organization could significantly enhance the hotel’s reputation and guest satisfaction.
Wi-Fi
When staying at Kiev City Hotel, the quality of Wi-Fi could be a hit or miss experience. Guests have provided mixed feedback regarding the hotel's internet service. Some visitors enjoyed good or fast Wi-Fi that allowed them to stay connected seamlessly. However, numerous reviews indicated recurring issues with the internet: intermittent connectivity, incorrect login details and even complete loss of Wi-Fi in rooms at times. Several guests also reported that contacting the hotel staff did not always resolve these problems. While there were moments when the internet worked perfectly or was fixed promptly after an issue, instances of non-working or weak Wi-Fi were common complaints. Overall, it seems that while the hotel offers Wi-Fi as part of its amenities, the reliability and speed of the service can be inconsistent.
Family
Kiev City Hotel appears to draw a significant number of family travelers, often praised for its spacious accommodations that cater well to groups, including teams of children on competition trips or families of varying sizes. Many guests highlighted the convenience and suitability of the rooms for family stays, noting features such as separate bedrooms and bathrooms equipped with disposable shower sets. The space, which can comfortably fit up to five people, was frequently mentioned as a positive aspect, making it ideal for those traveling with children.
The hotel’s policy of allowing pets was also regarded as a major advantage for families not wanting to leave their furry friends behind. Early check-outs and the availability of cheap irons added to the practicality of staying at Kiev City Hotel for family units. However, it's important to mention that some guests encountered issues such as cleanliness concerns and discomfort with the facilities, suggesting a mixed experience.
Despite these drawbacks, many visitors expressed their intent to return, indicating that for many, the positives outweighed the negatives. The combination of spacious rooms, affordable pricing and family-friendly amenities makes Kiev City Hotel a reasonable choice for families visiting the capital.
No, Kiev City Hotel doesn't have any pool.
No, a spa isn't available at Kiev City Hotel.
Yes, Kiev City Hotel welcomes dogs.
No, parking facilities aren't available at Kiev City Hotel.