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Summary of reviewsThe Holiday Inn Los Angeles Gateway-Torrance by IHG is generally well-received by guests, offering a range of positive attributes that cater to both business and leisure travelers. Its prime location is highly praised for providing a serene yet conveniently accessible base for visiting key attractions like the Port of Los Angeles and Redondo Beach. The area is described as quiet and safe, adding to the overall appeal of the hotel.
The breakfast service is highlighted for its variety and quality, although some guests desire a broader selection and better value for cost. The rooms are commended for their cleanliness, spaciousness, and comfort, despite minor setbacks reported in some bathrooms and room service availability. Cleanliness throughout the hotel is applauded, with particular mention of well-maintained rooms and bathrooms, although there are occasional mentions of some common areas requiring attention.
The staff receives exceptional praise for their friendliness and professionalism, enhancing the guest experience significantly. Guests appreciate their efforts in resolving issues and demonstrating courteous service at every level. The pool, a favorite among families, is noted for its cleanliness, heated water, and attractive setting, despite its somewhat dated appearance and early closing time.
Parking at the hotel is convenient and secure, with ample space available, although some guests have experienced difficulty finding spots during events. Overall, the hotel provides a satisfactory experience, with comfortable beds for many, though a few guests have highlighted concerns over firmness and room assignments. In summary, the Holiday Inn Los Angeles Gateway-Torrance by IHG stands out for its excellent location, friendly staff, and comfortable amenities, making it a popular choice for repeat visitors. Show more
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Categories
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Standard RoomThis air-conditioned room includes a cable TV, a work desk, a microwave, a refrigerator, ironing facilities and a telephone.
Standard Double Room with Two Double Beds and MinifridgeThis air-conditioned room includes a cable TV, a work desk, a refrigerator, ironing facilities and a telephone.
One-Bedroom King SuiteThis large air-conditioned suite includes a cable TV, a work desk, a refrigerator, ironing facilities and a telephone.
Standard King Room with MinifridgeThis air-conditioned room includes a cable TV, a work desk, a refrigerator, ironing facilities and a telephone.
Premium RoomThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room provides a seating area, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Standard King Room with Mobility Accessible TubThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath. The double room offers a seating area, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Double Room with Two Double Beds - Disability AccessThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room offers a seating area, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Executive Suite - Non-SmokingThe unit offers 1 bed.
1 King Standard Minifridge High FloorThe unit has 1 bed.
Standard Room with Two Queen Beds - High FloorThe unit has 2 beds.
Guest Reviews
7.5
Good
Location
The Holiday Inn Los Angeles Gateway-Torrance by IHG enjoys a highly praised location, offering both convenience and tranquility. Guests frequently highlight its proximity to key destinations such as the Port of Los Angeles, Redondo Beach, and major freeways, making it an ideal choice for both business trips and leisurely visits. The surrounding area is described as quiet, safe, and peaceful, providing easy access to nearby attractions and necessities like local food spots. The hotel is particularly convenient for those with specific travel needs, such as attending soccer games or business engagements around LAX. Coupled with a friendly staff and high standards of cleanliness, the location enhances the overall guest experience with its perfect balance of accessibility and serenity.
Breakfast
Nestled in the bustling area of Torrance, the Holiday Inn Los Angeles Gateway offers a breakfast experience that caters to both travelers seeking hearty morning meals and those who favor more simple fare. The breakfast service is generally well-regarded, with enthusiastic mentions of fantastic and wonderful meal options that offer a satisfying start to the day. The food is frequently described as yummy, hinting at flavorful selections that delight the palate. Guests can enjoy a variety of items, with some reviews pointing to a noteworthy breakfast buffet experience complemented by an excellent à la carte menu. While the breakfast menu is praised for its delicious offerings, some guests have highlighted the need for more varied selections.
The cost of breakfast has been a point of discussion, with pricing perceived as on the higher side, reminiscent of the expenses at more casual dining spots, leading some to wish for an improved quality-to-cost ratio. Notably, rooms offer breakfast for two individuals, regardless of the number of guests, which could impact larger parties. Complimentary breakfast options available for some guests have been appreciated, offering a thoughtful perk during the stay.
While the hotel is in the process of renovation, impacting certain aspects like the main floor carpeting, the overall stay at the Holiday Inn remains a positive choice for many. With a great pool area and welcoming lobby ambiance, it's a place that garners repeat visits, building on the comfortable and familial atmosphere it provides.
Rooms
The Holiday Inn Los Angeles Gateway-Torrance by IHG offers a consistent experience in terms of room cleanliness and comfort, resonating as a favorable choice for many travelers. Numerous reviews highlight the cleanliness and functionality of the rooms, with guests appreciating the spaciousness and comfort provided. Many guests found the rooms to be quiet and pleasant, providing a restful atmosphere. The rooms are also described as nicely decorated and properly equipped, adding to the overall positive experience. However, some areas, such as the condition of some bathrooms and room service availability, show room for improvement. Despite a few setbacks, the clean and comfortable atmosphere seems to contribute to a generally positive stay for visitors at this hotel.
Beds
At the Holiday Inn Los Angeles Gateway-Torrance by IHG, guest experiences with the beds reveal a mix of opinions. Many guests appreciated the comfort of the beds, frequently praising them as very comfortable. Some even described their experience as perfect, highlighting the cozy and restful sleep provided by these beds. However, not all visitors shared this sentiment. A number of guests encountered issues such as beds being too firm or even having old and uncomfortable mattresses. There were also concerns regarding cleanliness and some dissatisfaction with room assignments not meeting initial expectations. While comfort is a standout feature for numerous guests, a few have identified areas where improvements could enhance the overall experience.
Cleanliness
Holiday Inn Los Angeles Gateway-Torrance by IHG receives mixed reviews regarding cleanliness, with numerous positive comments highlighting its commendable standards. Guests often mention that the hotel presents a clean and well-maintained environment, with the lobby and rooms kept tidy and neat. The bathrooms are praised for their cleanliness, and many visitors find the accommodations comfortable and refreshing. The staff's friendliness and accommodating nature further enhance the overall experience, making it pleasant for many travelers.
However, some guests report issues that detract from their experience, such as unclean carpets and hallways, which occasionally feature stains and smelly conditions. These negative remarks are offset by frequent mentions of super clean rooms and consistently clean environments, indicating that the hotel generally meets cleanliness expectations for many guests. Despite some inconsistencies, the positive feedback demonstrates the hotel’s effort in maintaining a clean atmosphere, alongside its advantageous location and helpful staff.
Staff
The staff at Holiday Inn Los Angeles Gateway-Torrance by IHG consistently receive high praise for their exceptional service. Guests frequently describe the team as friendly, approachable, and incredibly helpful, contributing to an overall positive experience at the hotel. There are particular mentions of staff members who take extra steps to resolve issues efficiently, ensuring guest satisfaction. The front desk personnel are noted for their professionalism and courtesy, making the check-in and check-out processes seamless. In addition to the kind and welcoming atmosphere, the housekeeping staff is recognized for their helpfulness and sweet disposition, enhancing the stay for visitors. The establishment also boasts a charming and entertaining bartender, adding to the pleasurable experience. While there were instances of unmet requests and unanswered questions, the overwhelming sentiment highlights the staff as a significant asset to the hotel's reputation, providing excellent customer service and contributing to a pleasant and accommodating environment.
Pool
The pool at Holiday Inn Los Angeles Gateway-Torrance by IHG receives glowing remarks from guests. Many highlight the cleanliness and relaxing atmosphere, making it a fantastic spot for a family-friendly getaway. Children particularly seem to enjoy their time spent in the pool, adding to a fun holiday experience. Guests appreciate the heated water and its pleasant salty feel, which contributes to the overall positive impression. Although described by some as a little outdated, the pool maintains its charm with a beautiful appearance and is complemented by clean and inviting jacuzzi facilities. The pool area not only offers leisure and comfort but also a beautiful sunset view, enhancing the setting's appeal. Despite the pool area’s early closing time at 9 pm, the hotel’s pool remains a favored amenity among visitors.
Parking
The parking experience at the Holiday Inn Los Angeles Gateway-Torrance by IHG is generally positive, with guests appreciating the convenience and safety aspects. The hotel offers ample and spacious parking, which is well lit and gated, providing an added sense of security. With easy access from major highways like the CA-110 and I-405, many find the parking process to be straightforward and efficient. The parking lot is card-access only for elevators, further enhancing guest safety. Although there is a daily parking fee, some guests note that free parking is also available, and the validation process at checkout is smooth and hassle-free. Despite occasional difficulties in finding a spot due to hotel events, the overall parking experience is convenient with plenty of available space.
Yes, Holiday Inn Los Angeles Gateway-Torrance by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Holiday Inn Los Angeles Gateway-Torrance by IHG.
Yes, Holiday Inn Los Angeles Gateway-Torrance by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Los Angeles Gateway-Torrance by IHG.
Yes, Holiday Inn Los Angeles Gateway-Torrance by IHG has a gym.