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Summary of reviewsHotel Raglan is praised for its exceptional location, strategically situated in the heart of the city just a few blocks from the beach, making it an ideal base for both leisure and business travelers. Guests frequently highlight the convenience of being close to the downtown pedestrian area, various shops and numerous amenities, despite occasional noise due to its central position.
The breakfast experience at the hotel receives positive feedback for its variety, affordability and cozy setting. Guests appreciate the delicious offerings like fresh croissants, toast with spreads, fruits and coffee. Friendly service from the breakfast staff contributes significantly to a pleasant dining atmosphere. However, there are occasional mentions of limited options and a desire for more varied items and dietary accommodations.
Guests find value in the flexibility of the dining spaces, which allows them to bring their own meals and use the hotel's kitchen facilities. The attentive staff ensures guest needs are met, although the kitchen might benefit from additional utensils. Proximity to multiple eateries provides ample dining choices for those wishing to explore local cuisine.
Rooms at Hotel Raglan receive mixed reviews. While some guests find them functional for basic needs, many report the rooms as small, cramped and in need of better maintenance. Issues such as musty smells, poor ventilation and outdated fixtures are common but contrasted by some appreciation for basic amenities like a fridge. Cleanliness is highlighted positively in many areas with the hotel and lobby often described as impeccable due to the attentive staff. Nonetheless, inconsistencies in room cleanliness and maintenance detract from the overall experience for several guests.
The hotel's staff consistently earn high praise for their attentiveness and friendliness across all departments, from the reception to cleaning and kitchen staff. Their dedication to guest satisfaction and cordial service significantly enhances the positive experience at the hotel.
WiFi service at Hotel Raglan is a clear area for improvement with many guests highlighting connectivity issues and weak or unreliable signal strength, particularly in the rooms.
Parking presents mixed feedback with on-site parking viewed as a convenience though the small and tight garage spaces, additional costs and occasional noise are noted as drawbacks.
Families find Hotel Raglan to be a welcoming and convenient choice, especially for those with children. The family-friendly atmosphere and ease of access contribute to its appeal, although some activities may not align with family schedules perfectly.
One area needing significant improvement is the quality of the beds. Many guests report uncomfortable and worn-out mattresses with double beds often being two single beds pushed together. However, isolated reviews note some single beds as being in good condition.
In summary, Hotel Raglan's standout location, friendly staff and generally positive dining experiences make it a popular choice, though room and bed quality, WiFi and parking facilities have room for improvement to better meet guest expectations. Show more
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Hotel with Parking
This hotel provides private car parking on site and a private parking garage. Parking is also available near the hotel for an extra fee, offering on-site private parking options.
Family Friendly Hotel
Room Types
Standard Double or Twin RoomThis room comes with a private bathroom.
Deluxe Double or Twin RoomThis double room features cable TV and a fan.
Deluxe Triple RoomThis triple room has cable TV and a fan.
Deluxe Quadruple RoomThis quadruple room features cable TV and a fan.
One-Bedroom ApartmentThis apartment has a kitchenette, cable TV and a fan.
Standard Single RoomThe single room includes a private bathroom equipped with a shower. Rooms on the upper floors are reachable by lift. The unit offers 1 bed.
Deluxe Single RoomThis single room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
ApartmentThis apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower. Rooms on the upper floors are reachable by lift. The unit offers 1 bed.
Guest Reviews
6.7
Rated
Location
Hotel Raglan enjoys a stellar reputation for its exceptional location in the heart of the city, just a few blocks from the beach. Guests consistently highlight the hotel's central position, noting its proximity to the downtown pedestrian area, various shops and numerous conveniences. Visitors can walk easily to any part of Mardel, making it an ideal base for exploring the area.
The reviews reveal that everything guests might need is close by, from the beach to the bustling city center. The hotel's unbeatable location offers great convenience, perfect for both leisure and business travelers who value being in the midst of the action. Despite some comments about noise, the central location is repeatedly praised for its practicality and accessibility.
Furthermore, guests appreciate the good value for money with many mentioning the excellent price-location-services relationship. Overall, the consensus among reviewers is clear: Hotel Raglan's location is a major asset, providing easy access to all the attractions and amenities Mardel has to offer.
Breakfast
Hotel Raglan’s breakfast experience has garnered a range of feedback with many guests highlighting positive aspects. The breakfast is often described as very good, delicious and varied, featuring fresh croissants, toast with spreads, coffee with milk, fruits and yogurt. Guests appreciate the breakfast's affordability, as it is seen as a good value within the context of the hotel's pricing. The breakfast area itself is noted for being cozy, peaceful and pleasant, adding to the overall dining experience.
Notable positives include the plentiful and complete nature of the breakfast, which some guests find in line with their expectations given the price. The staff serving breakfast receive commendations for their friendly service, contributing to the communal atmosphere of the dining area.
However, some reviews suggest room for improvement. There are mentions of the breakfast being too basic, lacking options such as cheese and more varied bread types. Suggestions for enhancement include adding seasonal fruit and catering to specific dietary needs like those of celiacs. Concerns are raised about the use of disposable cups and the occasional serving of cold coffee and milk, which detract from the experience for some guests.
Overall, while the majority of guests find the breakfast to be satisfactory and a good match for the rate charged, there are areas identified for potential improvements to elevate the breakfast offering further.
Dinner
Hotel Raglan offers guests the convenience of using the dining room at night and the internal patio for meals. Guests appreciate the flexibility of bringing their own dinner to enjoy in these communal spaces. Although the hotel provides a kitchen with a microwave, it lacks utensils, which limits meal preparation to basic tasks like heating water or using the microwave. The attentive kitchen staff ensure that guests' needs are met, although breakfast leaves something to be desired with limited options and a reluctant service. Nonetheless, the hotel's proximity to numerous eateries provides ample dining choices for those looking to explore the local cuisine.
Rooms
Hotel Raglan has received mixed feedback from its guests, particularly in regards to its room accommodations. Many guests found the rooms to be exceedingly small and tight, often compared to being cramped and uncomfortable. The small bathrooms also drew complaints with fixtures that seemed old and lacking maintenance. The presence of issues like musty smells, humidity and poor ventilation further diminished the overall experience.
Although the rooms were generally described as basic, some travelers noted that they did provide essentials like a kitchen with basic amenities, a fridge and in certain cases, comfortable bedding. However, cleanliness was a significant point of contention with reports of dirty linens, old towels and showers that didn't always have hot water. Rooms also suffered from poor lighting and insufficient ventilation, exacerbating the damp and gloomy atmosphere, particularly in rooms facing the parking lot.
Despite these drawbacks, some guests found the rooms comfortable enough if only used for sleeping. Overall, the accommodations seem to deliver minimalistic and functional basics without matching the promotional photos, leading many guests to feel dissatisfied and let down by their stay.
Beds
Many guests of Hotel Raglan have experienced issues with the beds. Common complaints highlight issues such as uncomfortable and broken mattresses, beds that sink and a general lack of comfort. Some guests noted the presence of old and worn-out mattresses with spring mattresses causing discomfort and even back pain. The double beds were often described as two single beds pushed together, which added to the inconvenience. However, there were a few positive remarks about single bed mattresses being comfortable and in good condition. Despite these isolated positive notes, the consensus among reviews suggests a significant need for improvement in the quality of the beds and mattresses at Hotel Raglan.
Cleanliness
Hotel Raglan has received mixed reviews regarding its cleanliness. On the positive side, numerous guests have highlighted the hotel's high cleanliness standards. Many comments specifically pointed out that the rooms are clean with good sheets and towels and the overall cleanliness of the hotel, including the lobby, has been described as impeccable. Guests appreciated the attentive and friendly staff, who contributed significantly to a clean and comfortable stay.
However, some reviews pointed out areas for improvement. Certain guests experienced dusty rooms and encountered issues such as dirty towels, bedspreads and limescale in the bathroom sink. Complaints of musty and humid smells in the rooms were also noted, along with reports of inadequate cleaning efforts and maintenance problems. Issues with the shower setup and overall room condition, including old and worn-out elements, were mentioned as detractors from the overall experience.
Despite the mixed feedback, the staff's friendliness and the hotel's cleanliness in many areas received consistent praise, indicating a generally positive impression but with room for improvement in some aspects.
Staff
Hotel Raglan has garnered immense praise for its attentive and friendly staff, spanning from reception to cleaning and kitchen personnel. Guests consistently highlight the kindness and warmth exhibited by employees, regardless of their shift. The reception staff, in particular, stands out for their exceptional service and competent handling of guest needs. Staff members are noted for being super attentive, often going above and beyond to ensure a pleasant stay and any delays encountered are resolved promptly.
The concierge receives favorable remarks for their amiable nature and dedication to guest satisfaction. Overall, the hotel's employees are described as lovely people who contribute significantly to a positive experience through their cordial and dedicated service. Common areas are well-maintained, reflecting the staff's commitment to cleanliness and hospitality. The personal attention provided by the reception, concierge and other staff members has left a lasting impression, making guests keen to return in the future.
Wi-Fi
Guests at Hotel Raglan have repeatedly expressed dissatisfaction with the hotel’s WiFi. Frequent issues include poor signal strength, no signal inside rooms and connectivity problems. Despite attempts to use the WiFi, guests have found that the network often does not work properly or cuts off frequently. The internet connection is described as weak and unreliable with some reporting no access to WiFi at all. The signal is intermittent and fails to provide consistent service, particularly upstairs. This recurring issue indicates that the WiFi system at Hotel Raglan may be in need of significant improvement.
Parking
Hotel Raglan offers a convenient garage right next to the hotel, ensuring that guests have the benefit of on-site parking. However, visitors often encounter challenges as the parking lot is described as very small and tight between vehicles, which might make maneuvering a bit tricky. Additionally, parking is not included in the room rate and must be paid for separately, an extra expense that some guests found inconvenient.
The layout of the hotel involves the entrance being through the parking lot and reception situated in the carport, which some guests found to be an uncomfortable design choice. Noise from the parking area and main hallway can also be a disturbance, especially during high-traffic times.
For those who do manage to secure a spot, having a garage and nearby parking options could be a perk despite the associated costs and occasional difficulties in finding space. Overall, while Hotel Raglan’s parking facilities may need some improvement, the location and cleanliness of the hotel remain strong positives for guests.
Family
Hotel Raglan with its family-friendly atmosphere and convenient location, has been praised by guests for being an excellent choice for families with children. The ease of access is particularly noted, making it hassle-free for families to arrive. The hotel features a courtyard, adding to its charm as a family-oriented destination. Guests have described the hotel as very familiar and highly recommend it for those traveling with kids. Despite some concerns about activity schedules not aligning with family needs, the overall sentiment highlights Hotel Raglan as a very accommodating place for families to enjoy a pleasant stay.
No, Hotel Raglan doesn't have any pool.
No, a spa isn't available at Hotel Raglan.
No, Hotel Raglan doesn't allow dogs.
Yes, parking facilities are available at Hotel Raglan.