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Summary of reviewsHampton Inn Atlanta-Northlake stands out with its commendable location on the outskirts of Atlanta, providing easy access to major highways, downtown attractions, Stone Mountain and a range of restaurants and shopping centers. The hotel offers a peaceful and secure ambiance without compromising accessibility, making it a convenient choice for travelers.
The breakfast experience is highly praised for its variety and quality. Guests enjoy options like scrambled eggs, sausages, waffles, fresh pastries, fruit, yogurt and various beverages. The friendly kitchen staff and clean dining area enhance the positive morning experience. However, some guests suggest expanding the selection, especially on weekends and providing additional seating during peak times.
Rooms at the property are generally spacious, comfortable and clean, featuring amenities such as mini-fridges and microwaves. Recent refurbishments have made some rooms feel fresh and updated. Despite these positives, some rooms suffer from maintenance issues, unpleasant odors and noise transfer, indicating areas for improvement in overall upkeep.
Cleanliness, while generally good in individual rooms, does need attention in certain common areas. Hallway carpets, for instance, are often described as dirty and smelly. Still, the majority of guests find the accommodations clean and well-kept with the exterior and parking lot contributing positively to the experience.
The staff at Hampton Inn Atlanta-Northlake receive high marks for their friendliness, helpfulness and professionalism. Guests appreciate the warm service from housekeepers to front desk employees, which significantly enhances their stay. Although a few instances of unprofessional behavior were mentioned, the overall guest sentiment towards the staff remains highly favorable.
Modern conveniences such as mobile check-in and room key access via a dedicated app are well-received. However, the Wi-Fi quality varies with some guests finding it unreliable or slow.
The fitness center appears underwhelming with frequent reports of broken equipment and limited space impacting its usability. Meanwhile, the hotel is noted for being family-friendly, offering a safe and comfortable environment for children with attentive staff ensuring family needs are met.
Beds receive mixed reviews—many guests find them comfortable with soft pillows, while others report issues like hard mattresses or stained linens. Concerningly, a few mentions of bed bugs highlight the need for more stringent quality checks.
While undergoing renovations, the property still provides a decent experience consistent with typical three-star expectations. The location, affordability and friendly staff together make it a reasonable choice for a weekend stay, despite some dissatisfaction among business travelers regarding noise, room pricing and the impact of renovations.
Accessibility is another strong point with numerous features designed for guests with disabilities, including convenient parking and overall accommodating facilities. Minor issues like treadmill access in the gym are noted, but the hotel generally provides a comfortable and inclusive environment.
In conclusion, Hampton Inn Atlanta-Northlake offers a blend of strong location advantages, friendly service and family-friendly accommodations, making it a solid option for many travelers, although some areas, including room maintenance and fitness facilities, require attention to improve the overall guest experience. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Room Types
King Room - Non-SmokingThis room features a small refrigerator, microwave, and flat-screen cable TV.
Special Offer - King Suite - Non-SmokingThis suite features a microwave, small refrigerator, and a desk.
King Room - Mobility Access/Non-SmokingThis double room offers a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
King Room with Roll-In Shower - Mobility Access/Non-SmokingThis double room provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Queen Room with Two Queen Beds (4 Adults)This quadruple room offers a tea and coffee maker and a flat-screen TV. The unit has 2 beds.
Guest Reviews
7.8
Good
Location
The Hampton Inn Atlanta-Northlake is frequently praised for its exceptional location. Guests commend its optimal positioning on the outskirts of Atlanta, providing easy access to major highways and a short drive to downtown, Stone Mountain and other key attractions. The area is described as nice, quiet and secure, offering a peaceful ambiance while remaining close to a variety of restaurants, shopping centers and amenities. Visitors appreciate the convenience and ease of reaching their desired destinations, whether for family visits, events or general city exploration. The hotel's proximity to eateries and stores is another highlight, making it a comfortable and practical choice for travelers. Additionally, the location's relative seclusion doesn't compromise its accessibility, ensuring guests enjoy both tranquility and connectivity.
Breakfast
The breakfast experience at Hampton Inn Atlanta-Northlake has received predominantly positive feedback with a few areas highlighted for improvement. Many guests appreciated the variety and quality of the breakfast spread, describing it as excellent, delicious and amazing. The hot breakfast options like scrambled eggs, sausages, waffles and fresh pastries were particularly well-received. The inclusion of fresh fruit, yogurt and various beverages also added to the overall satisfaction.
Guests were pleased with the friendly and helpful staff, especially noting the warm service provided by the kitchen team. The breakfast area was frequently praised for its cleanliness and well-maintained setting. Despite the compliments, some guests felt the breakfast options could be expanded, specifically mentioning a preference for more hot items on weekends and a desire for a larger selection.
The complimentary breakfast was highlighted as a convenient perk, making it easy for guests, especially those traveling for work, to start their day. However, a few reviews mentioned issues such as limited seating in the dining area and occasional shortages of food.
Overall, the breakfast at Hampton Inn Atlanta-Northlake appears to be a standout feature for many guests, offering a variety of tasty and satisfying options, albeit with some room for enhancement in terms of selection and availability during peak times.
Rooms
The Hampton Inn Atlanta-Northlake offers a varied experience when it comes to its rooms. Most guests appreciated the ample room size and cleanliness, noting that the rooms were generally spacious and comfortable with soft beds. The recent refurbishments in some rooms were a positive highlight, making them feel fresh and updated. The presence of convenient amenities like mini-fridges and microwaves was also appreciated by travelers.
However, there were several recurring issues that guests pointed out. Some rooms had an unpleasant musty smell, while others struggled with cleanliness, from stained carpets to lingering odors of smoke and mildew. Structural maintenance seemed to be a concern as well with reports of broken doors, missing tiles and outdated furniture. The noise transfer through doors and walls was another discomfort mentioned by multiple guests.
Certain rooms felt too small and cramped for the price and the functionality of amenities such as air conditioning and ventilation systems was inconsistent with some guests experiencing malfunctions.
In summary, while the hotel provides clean, spacious and comfortable accommodations for some, maintenance and upkeep challenges, as well as occasional odor issues, can significantly impact the overall experience.
Beds
The beds at the Hampton Inn Atlanta-Northlake receive mixed reviews from guests. Many found the beds and bedding to be very comfortable with numerous mentions of guests enjoying super comfortable beds and the softest pillows, which were even better than those at home. The quality of the bedding and the bed's cleanliness are frequently highlighted, contributing to an overall comfortable experience.
However, not all feedback was glowing. Some guests reported issues like beds being too hard, bed linen being wrinkled and occasional cleanliness problems such as stains and pet hair. There were also troubling mentions of bed bugs in a few reviews, which could be a concern for potential visitors.
On a positive note, the overall comfort of the rooms and the adequacy of the sofa and pillows are often praised. While a few found the beds not as comfortable as expected, others called the mattresses amazing, suggesting that the experience can vary. Thus, while many guests seem to have enjoyed a restful night's sleep, some inconsistencies in bed quality might need addressing.
Cleanliness
The Hampton Inn Atlanta-Northlake has consistently received praise for its clean and comfortable accommodations. Guests frequently note that their rooms are generally clean with tidy bathrooms and well-maintained facilities contributing to a pleasant stay. The room cleaning quality is acknowledged with specific mentions of clean washcloths organized rooms and good upkeep in many areas.
However, feedback also highlights certain areas needing improvement, particularly concerning the carpets and common areas. Hallway carpets have been described as dirty, stained and emitting unpleasant smells. Some rooms have faced issues such as damp or stained carpets, stray hairs in the bathroom and occasional bad odors. A few isolated incidents, like rust in the bathtub, a leaking sink or cockroaches, have raised concerns about the overall cleanliness.
Despite these occasional drawbacks, the majority of guests find the rooms decent for the cost and appreciate the friendly staff. The property itself, including the exterior and parking lot, is often well-kept, which adds to the positive experience for many visitors. While there are calls for better cleanliness in some areas, the overall sentiment remains favorable, particularly for travelers who value cleanliness and comfort at a reasonable price.
Staff
The staff at Hampton Inn Atlanta-Northlake has been praised for their friendliness, helpfulness and professionalism, significantly enhancing the guest experience. Many reviews highlighted the courteous demeanor of the employees, noting that they were accommodating and attentive to guest needs. Specific staff members, including housekeepers and the front desk staff, received commendations for their polite and prompt service.
Guests particularly appreciated the interactions with staff who went above and beyond to ensure a pleasant stay, making them feel welcome from the moment they arrived. Instances of exceptional service were mentioned, including quick check-ins and professional handling of situations.
Despite the overwhelmingly positive feedback, there were isolated instances where guests encountered unprofessional or unhelpful behavior, specifically from some front desk clerks. However, these occurrences were overshadowed by the numerous affirmations of the staff's overall kindness and efficacy.
Overall, the staff at Hampton Inn Atlanta-Northlake is a standout attribute, consistently contributing to positive guest experiences through their friendly and responsive service.
Wi-Fi
The Hampton Inn Atlanta-Northlake offers modern conveniences such as mobile contactless check-in and room key access through a dedicated app, providing guests with a seamless and efficient experience. The digital key system allows for easy entry to rooms, adding to the overall convenience of the stay.
However, while some guests appreciate quick Wi-Fi internet access, others have noted that the room wifi can be unreliable or very slow, indicating an area where there might be room for improvement. Despite this, the hotel's incorporation of technology like mobile check-in is well-received, underscoring its commitment to enhancing guest convenience through digital solutions.
Gym
The fitness center at Hampton Inn Atlanta-Northlake presents a mixed experience for guests. While some found the gym to be nice, many highlighted issues that significantly impacted their workouts. Several reviews noted that the workout room was either closed or inoperable during their stay. There were multiple mentions of treadmills and other gym equipment not working and a few guests remarked on the overall small and congested size of the fitness area. Despite the presence of a fitness center, its usability appeared limited due to various equipment malfunctions and space constraints.
Family
The Hampton Inn Atlanta-Northlake offers a family-friendly environment catering to the needs of guests traveling with children. Numerous reviews highlight the safety and comfort of the hotel for kids, noting that children were well taken care of and staff made a priority of ensuring their needs were met. Guests appreciate the proximity to family appointments and local family members, making it an ideal location for those with family-related plans. The hotel is noted for its quiet and comfy ambiance, which children seemed to enjoy, including teenagers and younger kids. Parents mentioned that their children had amazing times and the place felt accommodating even for larger families. Despite a few mentions of slightly tight spaces, the overall feedback reflects a positive, family-oriented experience.
3 Star
While the Hampton Inn Atlanta-Northlake is currently undergoing renovations, guests have found it to be an overall decent choice for a stay. Despite the ongoing construction and dated appearance of the building and furniture, the hotel offers good amenities and a generally comfortable experience. Room cleanliness and the pleasantness of the rooms were frequently noted, although some guests mentioned minor inconveniences such as a non-functional hairdryer and a lingering paint smell due to the renovations.
The hotel's location is appreciated with guests commenting on the benefit of cheap rooms around the area. The staff received positive mentions, contributing to a good overall experience. For those looking for a straightforward, typical three-star hotel stay, this Hampton Inn delivers consistent service that aligns with expectations for a Hilton property. While some found the price a bit high for the current condition of the property, others considered it good value for the price paid, making it a reasonable option for a comfortable weekend stay.
Business
Hampton Inn Atlanta-Northlake garners mixed reviews from business travelers, though it does receive some positive mentions. It's considered a good option for business stays by some guests, offering adequate facilities for professional needs. The front desk and overnight staff receive commendations for their service.
However, several reviews indicate areas for improvement. The property was undergoing renovations, which wasn't communicated upfront, leading to dissatisfaction among some guests. Noise levels were also a concern with reports of insufficient sleep impacting those in town for significant events. Additionally, the cleanliness of the rooms prior to check-in wasn't up to the mark for some visitors.
Pricing appears to be a contentious issue as well with some guests describing the rooms as overpriced for the quality offered, noting cheaper alternatives in the area. Value for money was highlighted as a point of contention.
The property does have gym equipment, although additional details on the condition or variety were not provided. Overall, while it suits some business travelers, there are several areas identified for potential enhancement to better serve this market segment.
Accessible
The Hampton Inn Atlanta-Northlake garners praise for its well-thought-out accessibility features aimed at guests with disabilities. Positioned close to various plazas, restaurants and shopping areas, it offers convenient access to numerous dining and retail options, making it an ideal location for those looking to explore the local amenities with ease.
Guests consistently note the nearby parking as particularly convenient, further enhancing the hotel’s accessibility. The hotel has made significant efforts to cater to individuals with limited mobility, ensuring that facilities are accessible and accommodating. For instance, a guest appreciated the attentiveness towards their wheelchair-bound mother-in-law, highlighting the hotel’s commitment to inclusivity.
However, there are occasional mentions of limited treadmill access in the gym and isolated issues with the wheelchair accessible entry. Despite these minor drawbacks, the overall sentiment is that the Hampton Inn Atlanta-Northlake does a commendable job in making sure guests with disabilities feel well-catered for and comfortable during their stay.
Yes, Hampton Inn Atlanta-Northlake has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hampton Inn Atlanta-Northlake.
Yes, Hampton Inn Atlanta-Northlake welcomes dogs.
No, parking facilities aren't available at Hampton Inn Atlanta-Northlake.